Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#10893218August 4, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEATER FOR THE DIESEL FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891700July 29, 2016
ELECTRICAL SYSTEM
FOR THE ATLEAST 5 MONTHS MY CAR HAS BEEN STUGGLING TO ACCELERATE WHEN COMING FROM A STOP OR DRIVING ON BOTH CITY STREETS AND HIGHWAYS. ALSO MY RADIO WOULD GO OUT FOR SOME REASON WHILE DRIVING ON CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887579July 21, 2016
ELECTRICAL SYSTEM, STEERING
SEE PDF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887603July 21, 2016
SERVICE BRAKES
WHILE DRIVING IN STOP AND GO TRAFFIC ON A HWY OF A SPEED OF ABOUT 10-15 MPH THE BRAKES FAILED TO WORK. THERE WAS A POLICE OFFICE ONE CAR BEHIND WHO WITNESSED THE BRAKE LIGHTS COME ON BUT THE CAR DID NOT STOP. THE DRIVER ATTEMPTED TO AVOID THE CAR IN FRONT OF THEM BY TRYING TO GET INTO THE SHOULDER. THE CAR COLLIDED WITH A TRUCK IN FRONT ON IT. THE IMPACT WAS WITH THE FRONT DRIVER SIDE AND THE REAR PASSENGER SIDE OF THE TRUCK. WHEN THE OFFICER HAD THE DRIVER TAKE THE CAR OUT OF PARK AND TO TRY TO MOVE IT OUT OF TRAFFIC THE CAR BEGAN TO ROLL BACK AND WAS ONLY STOPPED BY THE EMERGENCY BRAKE. THE OFFICER THEN HAD THE DRIVER OF THE TRUCK GET OUT AND TRY TO DRIVE THE CHEVY CRUZE OUT OF TRAFFIC ONLY TO HAVE THAT DRIVER AGREE THAT THE BRAKES WERE NOT WORKING. DURING THE REPAIR PROCESS CHEVY HAD THE CAR FOR OVER A MONTH AND HAD TO REPLACE THE ELECTRONIC BRAKE SYSTEM AS THE LIGHT WAS ON THAT THAT IS WAS FAILING. I AM GETTING THE REPORTS OF THE REPLACEMENT OF THE FAILED BRAKE SYSTEM THIS WEEK FROM THE REPAIR SHOP.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10885911July 19, 2016
AIR BAGS
HAD I HEAD ON CRASH AND THE AIR AGES DID NOT DEPLOY AT ALL ?? I HAVE NECKLACE AND BACK PAIN WAS IN THE HOSPITAL FOR 19 HOURS. AND NEED TO GET MY BASIC FIXED I HIT MY HEAD AS WELL . BUT IF THE AIR BAGS WORKED I THINK THAT IT WOULD NOT HAVE BEEN AS BAD .I WAS MOVING ABOUT 35 MPH AND HE WAS ABOUT 4O TO 45 MPH AND HE TURN INTO ME.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10883306July 7, 2016
UNKNOWN OR OTHER
FUMES FROM ENGINE COMPARTMENT, ARE BEING DRAWN INTO THE PASSENGER COMPARTMENT AIR DUCTS. VERY NOTICEABLE AT START UP, AND WHILE SITTING IDLE. ( STOP LIGHTS, IN TRAFFIC, ETC THIS HAS BEEN HAPPENING SINCE THE VEHICLE WAS PURCHASED NEW. IN AUGUST 2014
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10882988July 6, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
MY CRUZE DIESEL AROUND 30K MILES, HAD AN ELECTRICAL ISSUE WHICH RESULTED IN THE DEALERSHIP REPLACING THE RADIO AND OTHER ELECTRICAL NODES. AROUND 40K MILES THE BATTERY AND ALTERNATOR WENT BAD. NONE OF WHICH WERE COVERED BY THE DEALERSHIP SO I HAD TO PAY FOR IT MYSELF. SINCE 45K MILES, THE CAR HAS RANDOMLY POPPED UP A MESSAGE SAYING THE ENGINE POWER IS REDUCED. I TRAVEL TO LARGE URBAN AREAS AND THIS HAS HAPPENED TO ME IN THE WORST OF SITUATIONS AND I AM LUCKY TO BE ALIVE DUE TO THIS ISSUE. THIS NOW COMES ON OFTEN AND IS NOT COVERED BY THE CHEVY DEALERSHIP I WENT TO. I JUST PURCHASED THIS CAR IN 2014. SERIOUSLY CONSIDERING THE LEMON LAW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876757June 27, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE. THE DEALER PERFORMED A DIAGNOSTIC, WHICH LOCATED SEVERAL FAILURE CODES AT THE IGNITION SWITCH, THROTTLE BODY POSITION, AND THE AIR FLOW SENSOR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871935June 1, 2016
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
SOON AFTER PURCHASE IN 2014, MY CRUZE TURBO DIESEL STARTED HAVING MANY DIFFERENT ERRORS SHOWING ON THE DASH DISPLAY ANYWHERE FROM TRACTION CONTROL, POWER STEERING, AND OTHERS. AFTER MANY ATTEMPTS THROUGH LOCAL DEALERS, GM SENT A TECHNICIAN TO ME AND REPAIRED THAT ISSUE. NOW THERE HAS BEEN MANY ISSUES WITH THE CAR FLASHING ISSUES ON THE DASH ABOUT DIESEL EXHAUST FLUID POOR, PARTICULATE FILTER FULL NEED REGEN, AND FINALLY POWER DECREASED, WHICH I DID NOT HAVE HARDLY ANY ACCELERATION. I FOLLOWED EVERY PROCEDURE THE OWNERS MANUAL AND CAR TOLD ME TO DO, AND STILL DID NOT REGENERATE THE PARTICULATE FILTER. THE DEALER HAD TO FORCE A REGENERATION ON THE FILTER AND ORDER A DEF HEATER. IT SEEMS THAT THERE IS MANY ELECTRICAL ISSUES WITH THIS CAR AND ONCE ONE IS REPAIRED, ANOTHER ONE APPEARS. OTHER THAN THE ELECTRICAL / COMPUTER ISSUES WHICH IS UNPREDICTABLE, IT IS A GREAT CAR SINCE WE PURCHASED IT NEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871959June 1, 2016
SERVICE BRAKES, ENGINE, POWER TRAIN
ON APRIL 21 2015, RIGHT REAR BRAKE WAS SQUEALING TOOK TO DEALERSHIP AND THEY CLEANED AND ADJUSTED REAR BRAKES. CAR HAD 21804 MILES AT THE TIME. ON MAY 10, 2016 TOOK CAR BACK TO THE DEALERSHIP HAD 559990 MILES THE CAR STARTED TO OVER HEAT. THE WATER PUMP WAS LEAKING AND THEY REPLACED THE PUMP. BACK TO THE DEALERSHIP ON MAY 31, 2016 57300 MILES CHECK ENGINE LIGHT WAS ON AND CAR HAD A MISS. IT HAD A LEADING VALVE COVER AND INTAKE MANIFOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870276May 23, 2016
STEERING
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF STEERING WHILE DRIVING 20 MPH. THE SERVICE POWER STEERING WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V442000 (STEERING); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870158May 21, 2016
AIR BAGS
LOCAL CHEVY SERVICE CENTER TOLD ME THIS MORNING THAT THERE ARE NO CURRENT RECALLS ON OUR CAR, HOWEVER THE AUTOMATED PHONES AT CENTRAL CUSTOMER SERVICE SAID THERE WAS AN OPEN ISSUE AND TO CALL BACK DURING NORMAL BUSINESS HOURS. THIS WAS A CINCINNATI CITY INTERSECTION ACCIDENT BOTH CARS IN MOTION AT 20-30 MPH TRAVELING AT 90 DEGREES TO EACH OTHER. OUR 2014 SILVER CHEVY CRUZE WAS STRUCK ON DRIVER'S SIDE LEFT FRONT QUARTER PANEL (ENGINE COMPARTMENT) HARD ENOUGH TO SNAP THE LEFT FRONT AXEL AND SPIN THE CAR AROUND. WAITING TO HEAR FROM INSURANCE ADJUSTOR WHETHER OUR CAR IS TOTALED. ZERO AIRBAGS DEPLOYED IN OUR CHEVY CRUZE! SON WHO WAS DRIVING HAS BRUISES TO BOTH KNEES, LEFT SHOULDER, AND A KNOT ON THE LEFT SIDE OF HIS HEAD. THE OTHER CHEVY CRUZE HAD FRONT END DAMAGE AND ALL AIRBAGS DEPLOYED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10862773May 3, 2016
VEHICLE SPEED CONTROL
CAR DOESN'T SWITCH GEARS. WHILE DRIVING THE CAR WILL NOT CHANGE INTO ITS CORRECT GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862181April 29, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING AT 25 MPH AND WHILE COMING INTO A TURN, THE VEHICLE STALLED. THE CONTACT ALSO STATED, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861792April 27, 2016
WHEELS
MY TIRES KEPT SPLITTING AS IF MY TIRES WERE BEING CUT. KEPT HAVING PROBLEMS WITH TIRES HAVING CUTS/SPLITS. I KEPT GETTING TIRES BALANCED THINKING TIRES WERE OFF BALANCED OR NEEDED ROTATING BUT PROBLEM CONTINUED. TIRES WOULD GO DOWN AFTER BEING DRIVEN AND THEN PARKED. HAPPENED MORE THAN ONCE. I HAD TO CHANGE ORIGINAL TIRES TO STOP THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861449April 26, 2016
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHEN APPLYING THE ACCELERATOR OR BRAKE PEDALS, THERE WAS NOT ENOUGH CLEARANCE BETWEEN THE TWO WHICH CAUSED THE PEDALS TO BE DEPRESSED ERRONEOUSLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THERE WAS NO SAFETY CONCERN AND NO SOLUTION PERTAINING TO THE FAILURE. THE CONTACT WAS UNABLE TO DETERMINE A REPAIR REMEDY TO PREVENT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846514April 19, 2016
POWER TRAIN
2014 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO FRONT AXLE RIGHT HALF SHAFT FRACTURE RECALL REPLACEMENT PARTS ISSUE. *SMD THE CONSUMER RECEIVED THE RECALL NOTICE IN MAY 2014. HOWEVER, THE AXLE WASN'T REPLACED UNTIL AUGUST 2014. THE CONSUMER STATED THE DEALER SHOULDN'T HAVE ALLOWED HER TO CONTINUE TO DRIVE THE VEHICLE. ON OCTOBER 16, 2014 ANOTHER DEALER FOUND THE RIGHT FRONT AXLE OUTER CV BOO LEAKING, THROWING GREASE ON THE RIGHT FRONT BRAKE. CAUSING THE BRAKE TO BECOME CONTAMINATED AND DIFFICULT TO GRAB. THE RIGHT FRONT AXLE SHAFT ASSEMBLY AND FRONT BRAKE PADS WERE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855405April 14, 2016
UNKNOWN OR OTHER
I HAVE CHEVY CRUZ DEISEL 2014 IT BEEN TO DEALER 4 TIMES FOR SENSOR THE DEALER TELL ME IT SENSOR FROM EXHAUST SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852780March 31, 2016
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, AIR BAGS
TL* THE CONTACT OWNS A 2014 CHEVROLET CRUZE. WHILE DRIVING LESS THAN 5 MPH, THE ACCELERATOR PEDAL FRACTURED WITHOUT WARNING. THE VEHICLE SURGED FORWARD AND CRASHED INTO A TREE. THE VEHICLE WAS COASTED BACK ONTO THE STREET AND PARKED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHO INDICATED THAT THE DRIVER SIDE FLOORMAT CAUSED THE FAILURE. THE CONTACT NOTICED THAT THE PEDAL WAS PLASTIC AND RANDOMLY DETACHED, WHICH WAS NOT ASSOCIATED WITH THE FLOORMAT. THE DEALER REPLACED THE ACCELERATOR PEDAL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,765. UPDATED 05/18/16*LJ *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10850421March 18, 2016
ELECTRICAL SYSTEM
MY CARS POWER STEERING WENT OUT WHILE I WAS DRIVING FOR SHORT BURSTS. I TOOK IT TO THE DEALERSHIP AND THEY SAID THAT THE POWER CABLES TO THE BATTERY WENT BAD BUT THAT IT ISN'T COVERED UNDER WARRANTY. THIS CAR IS ONLY TWO YEARS OLD. THIS CAUSED ME TO HAVE A SMALL ACCIDENT BECAUSE THE POWER STEERING WENT OUT WHILE I WAS DRIVING AND ATTEMPTING TO MAKE A TURN.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze