Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10543124September 11, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE EXITING A PARKING LOT AND ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL BECAME HARD AND RESISTANT. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543192September 11, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
MY 2011 CHEVY CRUZE HAS AN ACCELERATION HESITATION THAT CAUSES ME TO FEEL TOTALLY UNSAFE IN THE VEHICLE. STARTING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR IN 2011 THE ISSUE BEGAN. WHEN I NEED TO ACCELERATE IN CERTAIN SITUATIONS SUCH AS PULLING OUT ON A ROAD, PASSING ANOTHER VEHICLE, ACCELERATING AFTER REDUCING SPEED, ETC. ETC. THE CAR LOSES POWER WHEN I STEP ON THE GAS FOR THREE-FIVE SECONDS BEFORE SLOWLY RESPONDING AND ACCELERATING TO WHERE I NEED IT TO BE. IT'S AS IF THE CAR DIES FOR A FEW SECONDS. THOSE FEW SECONDS ARE ALWAYS IN SITUATIONS WHEN I NEED TO BE MOVING AND I DON'T LIKE IT. I BROUGHT THE CAR IN TO THE DEALERSHIP AND WAS TOLD THAT IT WAS TURBO LAG. THINKING I DIDN'T KNOW MUCH ABOUT CARS, I LET IT GO. THE ISSUE IS GETTING WORSE (AND THERE WERE NUMEROUS OTHER LITTLE ISSUES) SO I BROUGHT THE CAR IN TO ANOTHER DEALERSHIP RIGHT BEFORE IT HIT 36,000 MILES AND WAS TOLD (ON TWO SEPARATE VISITS) THAT THE PROBLEM WAS PERFECTLY NORMAL AND THAT THERE WAS NOTHING THEY COULD DO. THEY SHOWED ME A TSB FROM CHEVROLET SAYING THAT THE ISSUE WAS NORMAL. THEY ALSO SAID THEY COULD NOT REPLICATE THE ISSUE. INTERESTINGLY ENOUGH, WHEN THEY HAD MY CAR FOR A TOTAL OF 7.5 DAYS (OVER TWO SEPARATE VISITS) THEY GAVE ME A 2013 CRUZE TO DRIVE. THE NEWER CRUZE DID NOT HAVE THE HESITATION PROBLEM AT ALL, IT DROVE BEAUTIFULLY. THIS LEADS ME TO BELIEVE THAT GM REALIZED THERE WAS AN ISSUE WITH THE 2011 CRUZE AND WAS ABLE TO REMEDY IT IN THE NEWER MODELS OF THE CAR WHICH LEAVES THE MANY 2011 CRUZE OWNERS SCARED FOR THEIR LIVES EVERY TIME THEY DRIVE THEIR CARS FOREVER. THAT ISN'T RIGHT. THERE ARE THOUSANDS OF PEOPLE WITH THE SAME YEAR, MAKE AND MODEL THAT HAVE THIS SAME ISSUE. IT IS DANGEROUS!! JUST BECAUSE NO ONE THAT WE KNOW OF HASN'T DIED YET THAT DOESN'T MEAN THAT THERE ISN'T AN ISSUE. THE 2011 CRUZE IS UNSAFE AND SOMEONE NEEDS TO DO SOMETHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536331August 20, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT HE ATTEMPTED TO DECELERATE BUT THE BRAKING POWER WAS REDUCED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE WAS NOT DIAGNOSED. THE CONTACT WAS ALSO INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE MANUFACTURER'S RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. UPDATED 10-17-13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536085August 19, 2013
TIRES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH MASTER CRAFT MC440 TIRES, SIZE: P215/60R16. THE CONTACT FELT A BULGE IN THE WALL OF THE TIRE WHILE DRIVING 55 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE TIRE WAS REPLACED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE VEHICLE FAILURE MILEAGE WAS 30,000 AND THE TIRE FAILURE MILEAGE WAS 4,000. THE DOT NUMBER AND VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10535364August 14, 2013
ENGINE
VEHICLE IS GRADUALLY LOSING(NOT LEAKING) ANTIFREEZE AND DEALERS NOT COMING CLEAN WITH THE TRUTH THEY KNOW. OUR PERSONAL MECHANIC(25YRS) HAS GONE OVER THE ENGINE/CAR AND NO VISIBLE OR VIA TESTING ,SHOWS A LEAK. LATEST ANTIFREEZE FILL NEEDED APPROX 1/2 TO 3/4GAL OF ANTIFREEZE. FAILED ON INSPECTION FOR LOW COOLANT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533416August 3, 2013
ENGINE, POWER TRAIN
AFTER ABOUT 10,000 MILES THE CAR HESITATES WHEN THE ACCELERATOR IS PUSHED. AROUND 20 TO 30 MPH WHEN NEEDING TO SPEED UP THE VEHICLE THE VEHICLE WILL STALL THE TRANSMISSION WILL THEN KICK IN WITH NOISE. VERY UNSAFE TO DRIVE IN MODERATE TO HEAVY TRAFFIC IN CITIES. I HAVE BEEN IN TRAFFIC WITH MULTIPLE LANES AND WANTING TO PASS SOMEONE. WHEN PUSHING THE ACCELERATOR TO PASS THE CAR JUST SITS THERE! THEN AFTER A HESITATION THE CAR WILL POP THEN FINALLY MOVE. CAR HAS BEEN IN THE SHOP FOR THIS PROBLEM AT THE DEALERSHIP WHERE THEY STATE NOTHING IS WRONG WITH THE CAR. I EVEN HAD ONE OF THE MECHANICS TELL ME THAT FOR THESE TYPES OF TRANSMISSIONS IT IS NORMAL! HOW CAN THIS BE SAFE! IF I WASN'T AWARE OF MY DRIVING AND A VERY GOOD DRIVER I WOULD HAVE HAD MULTIPLE WRECKS WITH THIS ISSUE. LUCKILY I HAVE BEEN ABLE TO OVER CORRECT WHEN THE SITUATION OCCURS. AT ONE POINT I HAD TO PULL OFF THE INTERSTATE DUE TO THE FACT I WAS PUSHING THE GAS PETAL ALL THE WAY TO THE FLOOR AND MY CAR JUST STALLED AT 23 MPH FOR OVER 15 SECONDS UNTIL I PULLED OVER, RELEASED THE PETAL AND ENGAGED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533417August 3, 2013
STRUCTURE:BODY, AIR BAGS
I WAS INVOLVED IN A FRONT END (MOSTLY DRIVERS SIDE OF CAR) COLLISION WHERE A PERSON RAN A RED LIGHT. BOTH OF OUR VEHICLES WHERE GOING BETWEEN 40 TO 50 MPH. ON IMPACT OF MY CAR NO AIRBAGS DEPLOYED. MY HEAD HIT THE STEERING WHEEL AND SIDE WINDOW. AFTER HAVING IT TOWED TO THE DEALERSHIP WHERE I BOUGHT IT FOR REPAIRS I MENTIONED THIS TO THE MECHANICS. I WAS TOLD THAT THE CAR HAD TO BE HIT IN CERTAIN SPOTS BEFORE THE AIRBAGS DEPLOY! SERIOUSLY? I DO NOT FEEL SAFE IN THIS CAR KNOWING THAT IF I AM INVOLVED IN A SERIOUS ACCIDENT THE AIRBAGS MAY NOT BE THERE TO SAVE MY LIFE! AND TO THINK THAT IS ONE REASON WHY I PURCHASED THE CAR WAS THE FACT IT HAD HIGH SAFETY STANDARDS! ABSURD. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10533414August 3, 2013
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
CAR DURING THE WINTER MONTHS HAS A VERY STRONG ANTI-FREEZE SMELL INSIDE OF CABIN WHEN HEAT IS ON. NOTICEABLE FILM OR FOG ON WINDOW FROM VENTS THAT IS HARD TO CLEAN OFF. SMELL BAD ENOUGH TO CAUSE HEADACHES. THE VEHICLE HAS BEEN TO THE DEALER SHIP MECHANIC TWICE FOR THIS INCIDENT WERE THE MECHANIC STATES NOTHING IS WRONG WITH THE VEHICLE. ALTHOUGH THE MECHANIC DID AGREE THERE WAS 'SOME SORT' OF FILM ON THE WINDOW. HE STATED ON BOTH OCCASION THAT HE COULD NOT SMELL ANYTHING OR FIND ANYTHING WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10531627July 24, 2013
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZ. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE CONTACT NOTICED A RUMBLING NOISE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE FUEL PUMP AND TANK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524279July 10, 2013
AIR BAGS
WHEN DRIVING WITH AN ADULT FEMALE IN THE PASSENGER SEAT, THE AIRBAG INDICATOR INDICATES THAT THE AIRBAG IS OFF. ADJUSTING THE SEAT HEIGHT SOMETIMES REMEDIES THIS PROBLEM, RESULTING IN THE INDICATOR LIGHT INDICATING THAT THE AIRBAG IS ON. HOWEVER, MOST OF THE TIME, THE AIRBAG REMAINS OFF. WE NOTIFIED THE CHEVROLET DEALER ABOUT THIS PROBLEM. THEY CLAIMED IT WAS NORMAL. WE PURCHASED THIS CAR, IN PART, BECAUSE OF ITS EXCELLENT CRASH RATING. IT IS MOST DISTURBING TO REALIZE THAT IF WE EVER DID GET INTO A CRASH, THE PASSENGER-SIDE AIRBAG WOULD LIKELY NOT DEPLOY. I HAVE A HARD TIME BELIEVING THAT THIS IS "NORMAL". I FEEL LESS THAN SAFE IN THIS CAR. PLEASE HELP IN REMEDYING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523586July 7, 2013
POWER TRAIN
THE FLY WHEEL BECAME LOOSE CAUSING FRICTION AND HEAT. HEAT FROM THE FRICTION OF THE FLY WHEEL CAUSED THE CLUTCH TO MELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523194July 4, 2013
SERVICE BRAKES
I HAVE TWO 2011 CHEVROLET CRUZES THAT I PURCHASED NEW IN 2011. BOTH CARS BEGAN TO HAVE A SOFT BRAKE PEDAL AT ABOUT 7000 MILES WHICH MAKES STOPPING DIFFICULT. MOST NOTABLE AT LOW SPEEDS ESPECIALLY IN REVERSE AND TRYING TO STOP THE VEHICLE. THIS OCCURRED WITH ONE CRUZE ABOUT A YEAR AGO AND TOOK THREE TRIPS TO THE DEALER TO REPAIR. IT JUST STARTED OCCURRING IN THE SECOND CRUZE (ABOUT 7300 MILES ON THIS VEHICLE) THIS WEEK. THE FACT YOU CAN NOT STOP THE CAR APPROPRIATELY SIGNIFICANTLY INCREASES THE RISK FOR AN ACCIDENT OR INJURY. THE FACT THIS HAS NOW HAPPENED IN BOTH MY CRUZES SEEMS TO INDICATE A SIGNIFICANT MECHANICAL ISSUE AND NOT JUST A ONE TIME MALFUNCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522898July 2, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED WHILE ENGAGING FROM FIRST TO SECOND GEAR. THE CONTACT STATED THAT WHEN THE AIR CONDITIONING WAS RUNNING, THE HESITATION BECAME WORSE. THE VEHICLE WAS TAKEN TO THE DEALER AND ALTHOUGH THE DEALER WAS ABLE TO DUPLICATE THE FAILURE, THE CONTACT WAS ADVISED THAT THERE WAS NOT A REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 13,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523384July 1, 2013
AIR BAGS, VEHICLE SPEED CONTROL
CONSUMER STATED CHEVROLET CRUZE CAUSED AN ACCIDENT, COULD NOT STOP. IT CRASHED INTO A FORD EXPEDITION. THE CONSUMER ALSO STATED THE AIR BAG DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10522337June 28, 2013
SERVICE BRAKES
WHEN ON A COLD START , AND BACKING LOW SPEED ...THE BRAKES GO TO FLOOR AND BARELY STOP VEHICLE...WAS TOLD BY GM THAT THE BRAKES ARE GOING THROUGH CHECK, AND IT IS NORMAL FOR BRAKES TO GO TO FLOOR AND NOT STOP VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521468June 24, 2013
POWER TRAIN
6/22/2013 I NOTICED TRANSMISSION LEAKING OIL. BEFORE THAT TRANSMISSION STARTED TO SLIP ON HIGHWAY AND IN TRAFFIC. I TOLD DEALER BEFORE THAT I THINK THE TRANSMISSION IS BAD. DID NOT CHANGE GEARS PROPERLY. DEALER UPDATED COMPUTER BUT TRANSMISSION STILL HAD A HARD SHIFT. CAR WILL BE TAKEN TO DEALER TO HAVE CHECKED. RIGHT NOW IT LOOKS LIKE TRANSMISSION HAS TO BE REPLACED. GM SHOULD RECALLED AND REPLACED TRANSMISSIONS. TRANSMISSIONS CAN SLIP ON HIGHWAY OR IN TRAFFIC AND COULD CAUSE AN CRASH OR BRAKE DOWN. ALSO I HERE THAT OTHER PEOPLE ARE HAVING PROBLEMS WITH THEIR CRUZE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521481June 24, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AFTER OIL CHANGE AND LEFT THE DEALERSHIP A STRONG SMELL OF BURNING ANTIFREEZE FILLED THE INSIDE OF THE CAR, IT WAS VERY DIFFICULT TO BREATH. I TURN THE CAR AROUND BACK TO THE DEALER THEY CHECKED (OR SO THEY SAID) COULD NOT FIND ANYTHING WRONG WITH IT, WHEN I GOT INTO MY CAR IT WAS COVERED WITH AIR FRESHENER THEY PUT SO MUCH OF IT TO COVER UP THE BURNING SMELL THAT IT TOOK ABOUT 3 WEEKS TO WEAR OFF AND THE SMELL STARTED ALL OVER AGAIN. BUT THEY WON'T DO ANYTHING BECAUSE ACCORDING TO THEM THERE'S NOTHING WRONG WITH THE CAR. THE TRUNK BUTTON DOES NOT WORK ANYMORE THOUGH AT THE DEALER THEY CONFIRM IS AN ISSUE THEY HAVE WITH THE CRUZES THEY WON'T COVER UNDER WARRANTY AND HAVE TO PAY $200.00 FOR SOMETHING THEY KNOW IS A FAULTY PART ON THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521583June 24, 2013
ENGINE, POWER TRAIN
VEHICLE FAILED TO ACCELERATE OFF OF THE ON RAMP ONTO THE HIGHWAY. THE ENGINE COULD BE HEARD REVVING UP, BUT DID NOT INCREASE IN SPEED. WHEN EXITING THE HIGHWAY, I PULL OFF TO THE SIDE OF THE ROAD, SHIFTED THE VEHICLE INTO PARK, THEN BACK INTO DRIVE AND THE VEHICLE WOULD NOT GO FORWARD. EVEN IN MANUAL MODE THE CAR WOULD NOT SHIFT INTO A FORWARD MOVING DRIVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521334June 18, 2013
ENGINE AND ENGINE COOLING, POWER TRAIN
THIS CAR EXHIBITS A HESITATION FROM A STOP AND ALSO CRUISING UPON ACCELERATION, A SYMPTOM I HAVE ALSO READ ABOUT IN SOME OF THE COMPLAINTS ALREADY FILED ON THE SITE. AS WITH MOST COMPLAINTS SUBMITTED TO THE DEALER THE TECHNICIAN SAID HE COULD NOT FIND ANYTHING WRONG WHEN I TOOK IT IN TO BE LOOKED AT. AFTER TALKING TO A FEW CRUZE OWNERS ONE OF THEM SAID HE WAS TOLD THE PROBLEM WAS DUE TO " TURBO LAG ". THIS IS A PERIOD IN TIME THAT THE TURBO MOTOR MUST CATCH UP TO THE RPM'S OF THE ENGINE WHICH RESULTS IN THE HESITATION. THIS IS VERY DANGEROUS WHEN TRYING TO ENTER A HIGHWAY OR MANEUVER OUT OF A CRITICAL SITUATION. GM MUST ACKNOWLEDGE THIS MALFUNCTION AND RECALL AFFECTED VEHICLES AND REPAIR THEM WHICH CAN BE DONE BY TWEEKING THE TURBO TO SYNC WITH THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520120June 17, 2013
POWER TRAIN
I BOUGHT MY 2011 CHEVY CRUZE DECEMBER 31, 2011 AND HAVE HAD PROBLEMS WITH THE TRANSMISSION EVER SINCE. I TOOK A TRIP 06.2011 6 MONTHS AFTER I HAD MY CAR AND WENT TO ACCELERATE AND HAD NOTHING TOTAL TRANSMISSION GONE. THEY HAD MY CAR FOR OVER 30 DAYS AND I STILL HAVE PROBLEMS. THE TRANSMISSION IS CHOPPY AND ERRATIC. WHEN I AM STOPPED OR NEARLY STOPPED AND ACCELERATE TO GO AGAIN, THE TRANSMISSION JUST REVS AS IF IT IS IN NEUTRAL. THIS IS NOT SAFE - MAKE ME A PRIME CANDIDATE FOR A REAR-END COLLISION. WHEN TRAVELING AT CRUISING SPEED OF 50-60MPH, IT IS CHOPPY AND SHIFTING WHEN YOU WOULD NOT EXPECT IT TO SHIFT. WHEN COMING TO A FAST STOP, IT CLUNKS AND THEN LUNGES - SO FIRM PRESSURE ON THE BRAKE PEDAL IS NECESSARY NOT TO HIT THE CAR IN FRONT OF ME. I HAVE HAD THE CAR INTO THE CHEVY DEALERSHIP 5 TIMES NOW AND AM TOLD THAT SINCE THE CHEVY MECHANIC CANNOT DUPLICATE THE PROBLEMS AND THERE ARE NO LIGHTS ON THERE IS NOTHING THAT CAN BE DONE. AND IT IS CURRENTLY IN THE SHOP RIGHT NOW FOR THE ABOVE PROBLEMS FOR THE 5TH TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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