Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10604521June 19, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V151000 (POWER TRAIN) AND STATED THAT THE VEHICLE CURRENTLY REMAINED AT THE DEALER DUE TO THE REMEDY PART NOT BEING AVAILABLE TO PERFORM THE REPAIR. THE VEHICLE HAD BEEN AT THE DEALER FOR SIXTY CONSECUTIVE DAYS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604304June 18, 2014
SERVICE BRAKES, STEERING, AIR BAGS
THE DRIVER WAS TRAVELING ON A TWO LANE HIGHWAY IN BALDWIN COUNTY, ALABAMA, WHEN SHE APPROACHED A RIGHT HAND CURVE (WHICH THE DRIVER WAS FULLY AWARE OF). DRIVER APPLIED BRAKES SO AS TO SLOW DOWN TO NEGOTIATE THIS CURVE, BUT WHEN THE DRIVER APPLIED THE BRAKES, THEY DID NOT RESPOND. ADDITIONALLY, THE VEHICLE APPEARED TO LOSE POWER STEERING FUNCTION. IT APPEARED THAT THE VEHICLE LOST POWER, SIMILAR IN NATURE TO THE MOST RECENT IGNITION DEFECTS ON OTHER GM VEHICLES. DUE TO LOSS OF BRAKING ABILITY, THE VEHICLE WENT STRAIGHT OFF ROADWAY AND CRASHED CAUSING SIGNIFICANT PERSONAL INJURY TO THE DRIVER. FURTHER, THE AIRBAG DID NOT DEPLOY. WE CONTACTED GM, AND AGREED TO ALLOW GM REPRESENTATIVES INVESTIGATE THE INCIDENT BY DOWNLOADING THE ESIS INFORMATION, WITH THE AGREEMENT THAT GM WOULD PROVIDE THE OWNER WITH THE RESULTS OF SAID INVESTIGATION IN A READILY UNDERSTANDABLE FORMAT. AFTER DOWNLOADING THE INFORMATION, GM DENIED ANY LIABILITY FOR THE INCIDENT, AND REFUSED TO PROVIDE THE OWNER WITH THE RESULTS OF ITS INVESTIGATION IN A FORMAT THAT WAS READILY UNDERSTANDABLE. THE VEHICLE WAS RECENTLY PURCHASED NEW, AND HAD NO PRIOR ISSUES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10598679June 16, 2014
AIR BAGS, STRUCTURE:BODY
WE WERE DRIVING HOME ON A HIGHWAY AT DARK WHEN WE HIT A BLACK ANGUS BULL WHICH WAS APPROXIMATELY 1000 POUNDS. IMMEDIATELY AFTER WE HIT IT, IT ROLLED UP ONTO THE PASSENGER SIDE AND CRASHED THRU THE WINDSHIELD INJURING MYSELF (THE PASSENGER IN THE FRONT). MY HUSBAND WAS DRIVING AND WE ALSO HAD TWO PASSENGERS IN THE BACK OF THE CAR BUT THEY WERE NOT INJURED. I HAD MULTIPLE FACIAL INJURIES AND GLASS CHARD INJURES AND WAS TAKEN BY AMBULANCE TO A HOSPITAL WHERE I WAS INPATIENT FOR 10 DAYS, 5 OF THOSE IN INTENSIVE CARE. THE MOST SEVERE OF MY INJURIES WERE FRACTURE OF MY ORBITAL FLOOR, FRACTURE OF MY NASAL BONE, FRACTURE OF MY MALAR AND MAXILLARY BONES, OPEN WOUND TO MY LIP AND MULTIPLE BRUISES AND CUTS. ALL FOUR OF US WERE WEARING OUR SEAT BELTS AND OUT OF 10 AIRBAGS THAT THE CAR HAD, NOT ONE WENT OFF. THE FRONT END OF THE CAR WAS SEVERELY DAMAGED AND WE LOST POWER TO THE CAR AS SOON AS WE HIT THE COW (NO FLASHERS, LIGHTS, ETC) OUR CAR WAS TOTALED AND WE NOW HAVE MULTIPLE MEDICAL BILLS TO ACCOUNT FOR. OUR CONCERN WAS THAT WE BOUGHT THE CAR NEW AND IT WAS ADVERTISED AS HAVING TEN AIRBAGS FOR SAFETY. AFTER HITTING A 1000 POUND BULL AT 60 MPH, WHY DID NOT ONE AIR BAG GO OFF? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10598115June 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A NOTICE FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN) HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597590June 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE MAKING A LEFT TURN AT AN UNKNOWN SPEED, THE VEHICLE DECELERATED INDEPENDENTLY AND STALLED. ONCE RESTARTED, THE VEHICLE OPERATED NORMALLY. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597714June 11, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). WHEN THE CONTACT ATTEMPTED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED, THE DEALER STATED THAT THE PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED AND HAD NOT EXPERIENCED A FAILURE. UPDATED 10/23/14*CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 4/16/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597466June 10, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
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
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596922June 8, 2014
ELECTRICAL SYSTEM, STEERING
RADIO SHUTS ON AND OFF AT RANDOM, PROBLEM WORSENS AND STARTS TO INCLUDE SERVICE WARNINGS INCLUDING SERVICE STABILITRAK AND SERVICE SECURITY SYSTEM, POWER STEERING STOPS WORKING AT RANDOM, ALSO HAVE ISSUES STARTING THE CAR ON OCCASION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596565June 6, 2014
ENGINE, SUSPENSION, VEHICLE SPEED CONTROL
MY SISTER AND I RENTAL A CAR IT STOP ON THE INTERSTATE,WE WAS STUCK FROM 830PM UNTIL 530AM,NO HELP FROM BUDGET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594782May 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD DECELERATE TO 30 MPH. THE CONTACT STATED THAT THE ENGINE POWER REDUCED, SERVICE STABILITRAK, AND SERVICE TRACTION CONTROL WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500 AND THE CURRENT MILEAGE WAS 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594478May 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE IT WAS ADVISED THAT THE VEHICLE WAS TO REMAIN AT THE DEALER UNTIL THE RECALL WAS PERFORMED. THE DEALER DID NOT GIVE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594542May 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN ID NUMBER: 13V452000 (POWER TRAIN). THE VEHICLE WAS UNABLE TO BE SERVICED UNDER THE RECALL. THE DEALER WAS UNABLE TO INFORM WHEN THE REMEDY PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594574May 28, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 14V151000 (POWER TRAIN). THE CONTACT STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 09/15/14*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593240May 21, 2014
STRUCTURE:BODY, VEHICLE SPEED CONTROL
I WAS PARALLEL PARKING MY CAR AND WHEN I PUT IT IN PARK I TOOK MY FOOT OFF THE BRAKE AND THE CAR MADE A REVVING SOUND AND WENT IN REVERSE. I THEN HIT THE BRAKE, AND THE CAR LUNGED FORWARD AND MADE THE SAME NOISE. IT WENT INTO THE CAR BEHIND ME, AND THE CAR IN FRONT OF ME. FINALLY AFTER THAT I WAS ABLE TO TAKE THE CAR BACK OUT OF PARK TO GO REVERSE SO THAT I CAN GET MY CAR AWAY FROM THE CAR IN FRONT OF IT (THAT I HIT) AND THEN I PARKED IT SUCCESSFULLY. PROBABLY THE SCARIEST THING THAT EVER HAPPENED BECAUSE I HAD ABSOLUTELY NO CONTROL OVER MY VEHICLE. WHEN I TELL MY FAMILY/FRIENDS ABOUT THE INCIDENT THEY THINK I'M A CRAZY PERSON BECAUSE THE ONLY WAY I CAN DESCRIBE IT IS BY SAYING IT FELT LIKE SOMETHING (SUCH AS A GHOST LOL) TOOK CONTROL OF MY CAR. I'M NOT SURE IF I AM GOING TO HAVE TO PAY FOR THE DAMAGE WHEN MY LEASE IS UP. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10592510May 19, 2014
AIR BAGS
TL* THE CONTACT OWNS 2013 CHEVROLET CRUZE. THE CONTACT WAS AT A STOP WHEN ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER OF THE VEHICLE SUSTAINED A BULGING HERNIA IN THE NECK AND SEIZURES. A POLICE REPORT WAS FILED OF THE INCIDENT. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10588879May 16, 2014
SERVICE BRAKES
THE 2013 CHEVROLET CRUZE 1.8L ENGINE (NON-TURBO) WAS INSTALLED WITH A "TOO SMALL" DISC ROTOR AND/OR PADS FOR THE FRONT - CAUSING THE FRONT DISC ROTOR AND/OR FRONT PADS TO BE SUBJECTED TO PREMATURE FAILURE. MY DISC ROTOR AND PADS ROUTINELY FAILS AT UNDER 10,000 MILES. GM RECOGNIZED THIS PROBLEM AND INSTALLED LARGER FRONT DISC ROTOR AND PADS FOR THE 2014 CRUZE DIESEL BUT REFUSES TO CONDUCT A RECALL TO REPLACE THE DEFECTIVE FRONT DISC ROTOR AND PADS CAUSING DANGEROUS STOPPING SITUATION WHEN THE DISC ROTOR AND PADS ARE PREMATURELY WORN OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592039May 16, 2014
POWER TRAIN
WE HAVE A CHEVY CRUZE WANT TO KNOW WHAT IS BEING DONE FOR US. WE TOOK OUR CAR FOR A INSPECTION AND WAS TOLD WE COULD NOT HAVE OUR CAR BACK AS THE SHAFT WAS DAMAGE AND THEY COULD NOT GIVE US OUR CAR FOR SAFETY REASON. THE DEALER KNEW OUR CAR WAS CALLED BACK TWO WEEKS BEFORE AND DID NOT NOTIFY US. IF WE DID NOT TAKE OUR CAR FOR INSPECTION WE WOULD OF NOT KNOWN. RIGHT NOW WE STILL ARE WAITING FOR OUR CAR. THE PART IS NOT MADE YET AND IT WILL BE A MONTH SINCE THEY TOOK IT FROM US. WHAT CAN WE DO. WE ARE STILL MAKING PAYMENTS ON SOMETHING WE CANNOT EVEN HAVE EVEN THROUGH WE OWN IT. WE ARE GETTING THE RUN AROUND FROM GMC AND ALSO FROM THE DEALER. OUR CAR ONLY HAS LESS THAN 5,000 MILES HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10588027May 13, 2014
POWER TRAIN
STEPPED ON GAS PEDAL TO ACCELERATE, HEARD CLICKING AND GRINDING NOISE, ENGINE RIVED UP AND NO FORWARD MOVEMENT. STOPPED VEHICLE, PUT IT IN PARK, VEHICLE STILL MOVED, HAD TO APPLY EMERGENCY BRAKE TO SECURE VEHICLE. FRONT HALF AXLE SHAFT IS BROKEN. CRUZE IS AT THE DEALERSHIP I PURCHASED IT FROM. AS OF TODAY, THIS WILL BE GOING ON THE FOURTH WEEK WITHOUT MY OWN VEHICLE. GM CUSTOMER SERVICE CANNOT HELP ME, THEY KEEP TELLING ME TO TALK TO THE DEALERSHIP. THE DEALERSHIP CAN NOT GET ANY TIME FRAME ON REPAIRS AND THE LOCAL GM REP WILL NOT CONTACT ME .I NEVER DID GET A RECALL NOTICE. IT SEEMS LIKE NO ONE AT GM WANTS TO MAKE A DECISION ON HOW TO HANDLE THIS SITUATION. I HAVE REQUESTED TO START A BY BACK ON THE VEHICLE BECAUSE I HAVE LOST FAITH IN THIS VEHICLE AND GM PRODUCTS. AS OF TODAY 5/13/2014 I HAVE HAD NO HELP IN RESOLVING THIS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587885May 12, 2014
ELECTRICAL SYSTEM, POWER TRAIN
8:30AM ON MY WAY TO GET ON I74 HIGHWAY TO GO TO WORK..ABOUT 2 MINUTES FROM HIGHWAY. PULLED OUT OF KROGER AFTER GETTING GAS. MY CAR MADE A HORRIBLE NOISE AND THEN STOPPED ABRUPTLY. MY ENGINE WAS TILL RUNNING, RADIO ON, LIGHTS ON ETC. THE CAR JUST STOPPED LIKE AS IF YOU HAD SLAMMED THE BREAKS. POLICE OFFICER PARKED BEHIND ME TO MAKE SURE NO CARS HIT ME FROM BEHIND. WE FINALLY PUSHED IT, IN NEUTRAL, INTO KROGER PARKING LOT WHERE I WAITED FOR TOW TRUCK..AWHILE. MY CAR WAS TOWED TO HIRLINGER CHEVROLET DEALERSHIP. THE DEALERSHIP CALLED ME LATER THAT DAY AND TOLD ME MY RIGHT FRONT AXLE HAD BROKEN IN HALF. MEANING THE AXLE WAS NO LONGER ATTACHED TO MY WHEEL...NOW I KNOW WHY THE ABRUPT STOP! IF IT HAD BEEN ANOTHER TWO MINUTES, OR, IF THERE HAD BEEN A CAR BEHIND ME WHEN THIS BROKE, I AND WHOMEVER COULD HAVE BEEN KILLED! THERE WAS NO WARNING..IT JUST STOPPED. HIRLINGER CHEVROLET HAS HAD MY CAR SINCE APRIL 22,2014, DAY OF THE BREAKDOWN, WITH NO EPA ON THE PART TO FIX IT, OR DO SOMETHING! I CALLED GM, THEY TELL ME THERE NO RECALL, BUT, THEY ARE AWARE OF THE PROBLEM!! I WAS TOLD 30% OF THE 2013 CRUZES HAVE THIS POTENTIAL PROBLEM..WHICH COULD HAVE BEEN DISASTER, BUT MINE WAS THE FIRST INCIDENT OF AN ACTUAL BREAKAGE. ARE YOU KIDDING ME?? THEY KNEW OF THE PROBLEM, IVE NEVER RECEIVED A RECALL, AND MY CAR STILL SITS AT THE DEALERSHIP 20 DAYS LATER AND I HAVE NO ANSWERS OF WHEN ITS GETTING FIXED, OR WHAT GM PLANS TO DO!! IN THE MEANTIME, IM MAKING MY CAR PAYMENT, ONSTAR PAYMENT, SIRIUS RADIO PAYMENT, ON A CAR I DON'T KNOW WHEN IS EVER GOING TO GET FIXED. PLUS THEY KNEW OF THIS PROBLEM!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10587416May 9, 2014
POWER TRAIN
I WAS TOLD WHEN I TOOK MY CHEVY CRUZE IN FOR ROUTINE SERVICE THAT MY CAR WAS ON THE LIST FOR THE RIGHT FRONT AXLE RECALL. I HAD TO DRIVE TO ANOTHER STATE THE NEXT DAY, AND I WAS VERY NERVOUS--I DROVE 600 MILES AND NOTHING HAPPENED. I TOOK IT TO THE CHEVY DEALERSHIP/SERVICE IN THE CITY WHERE I AM WORKING TEMPORARILY AND THEY PROVIDED ME WITH A COURTESY CAR. MY PROBLEM IS THAT NOW I NEED TO DRIVE HOME AND AFTER READING ABOUT THE INCIDENTS WHEN THE AXLE HAS BROKEN AM VERY APPREHENSIVE. THIS IS A GREAT WORRY AND INCONVENIENCE. GM NEEDS TO STEP UP AND GET THOSE PARTS MANUFACTURED ASAP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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