Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10853984April 7, 2016
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
CAR SUDDENLY SHIFTED INTO 4TH GEAR WHILE GOING 70 MPH. SQUALLED LEFT FRONT TIRE, AND VIOLENTLY SNATCHED STEERING WHEEL TO THE LEFT. AFTER SHUTTING CAR OFF, THE PROBLEM WAS GONE. SHORTLY AFTER, STABILITRACK, AND STEERING ALARM APPEARED ON MESSAGE DISPLAY. THAT CLEARED ONCE SHUT-OFF. THREE WEEKS LATER IT OCCURRED AGAIN. THIS TIME, ON A TRIP, IT DID THE EXACT SAME PROBLEMS FOUR TIMES IN A ROW. THIS IS A VERY DANGEROUS PROBLEM. IF I HAD NOT HAD A FIRM GRIP ON THE WHEEL, I WOULD HAVE BEEN HURT. I PITY THE FOOL WHO TAILGATES ME! I TOOK THE CAR TO THE LOCAL DEALER, AND HAD THE CALIFORNIA FLASH "RECALL" DONE. SENSE THAT THE TRANSMISSION HAS NOT SHIFTED DOWN WHILE AT HIGH SPEEDS, BUT NOW, THE STABILITRACK, AND ABS LIGHTS ARE STAYING ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850940March 22, 2016
SERVICE BRAKES
2012 CHEVROLET CRUZE RECALLED FOR BRAKE FAILURE AT LOW SPEED. IT WAS ALLEGEDLY REPAIRED AT BACHARODT CHEVROLET, POMPANO BEACH, FL. SUBSEQUENTLY, THE BRAKES AGAIN FAILED AND A CRASH RESULTED AGAINST A WALL AT LOW SPEED IN MY APARTMENT PARKING LOT. AFTER COMPLAINT TO GM WAS SENT TO AUTO NATION CHEVROLET, DELRAY BEACH FL AND THEY DETERMINED THAT THE RECALLED REPLACEMENT SENSOR FOR THE BRAKES WAS NOT PUT ON CORRECTLY BY BACHRODT, AND THAT THEY FAILED AGAIN AND THAT CAUSED THE CRASH, NO INJURIES. GM PICKED UP COST OF REPAIR IN FULL INCLUDING BODY DAMAGE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10850187March 17, 2016
ENGINE, POWER TRAIN
VEHICLE HAS 29,980 APPROXIMATE MILES. VEHICLE HAD A LEAKING TORQUE CONVERTER SEAL. WHILE DEALERSHIP WAS REMOVING TRANSMISSION, A STRAY BOLT FELL FROM THE INTERIOR OF THE MOTOR. BOLT DOES NOT BELONG TO CAR. IT HAS DAMAGED THE BELL HOUSING. NO OTHER DAMAGE HAS BEEN REPORTED AT THIS MOMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846073March 11, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
I PURCHASED A NEW 2012 CRUZE ECO NEW AND CURRENTLY HAVE 48K MILES ON IT. THIS WEEKEND THE CRUZE TWICE HAD THE FOLLOWING PROBLEMS: 1. DIC ERROR - ENGINE POWER REDUCED 2. DIC ERROR - SERVICE STABILITRAK 3. CHECK ENGINE LIGHT ENGINE POWER WAS REDUCED TO PEAK OUT AT 10 MPH. LUCKILY THE POWER STEERING WAS UNAFFECTED AND I WAS ABLE TO GET THE CRUZE HOME WITHOUT ACCIDENT. LETTING THE CRUZE SIT FOR A FEW MINUTES IN THE OFF POSITION SEEMED TO CLEAR THE ISSUE, BUT IT WAS STILL SCARY TO HAVE THE ENGINE SHUT DOWN LIKE IT DID. LOCAL DEALER CONFIRMED THAT THE THROTTLE BODY WAS JUNK AND REPLACED IT BUT NOT UNDER ANY WARRANTY. TOTAL COST WAS $400. DEALER CONFIRMED THAT SIMILAR ISSUE IS OCCURRING WITH SIERRA PICKUPS AND THE TB IS COVERED UNDER THE POWERTRAIN WARRANTY. VERY DISAPPOINTED THAT THE TB WAS NOT COVERED AS AN ENGINE COMPONENT. MANY CRUZE OWNERS ARE HAVING THIS PROBLEM...LOOK ON CRUZETALK.COM. THE TB SHOULD NOT BE WEARING OUT AT 48K...OR 100K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839785March 3, 2016
ELECTRICAL SYSTEM
THE TURN SIGNALS QUIT WORKING INTERMITTENT, RADIO DISPLAY GOES OUT LIKE IT IS SWITCHED OFF , DIGITAL SPEEDOMETER CHANGES SETTINGS, THESE CONDITIONS OCCUR WHEN VEHICLE IS DRIVEN. THE SERVICE THEFT DETERRENT SYSTEM COMES ON WHEN VEHICLE IS PARKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838662February 26, 2016
SUSPENSION
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 20 MPH, THE FRONT PASSENGER SIDE OF THE VEHICLE COLLAPSED TOWARDS THE GROUND. THE VEHICLE STALLED WITHOUT WARNING AND THEN ROLLED INTO AN UNOCCUPIED PARKED VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE FRONT PASSENGER SIDE AXLE FRACTURED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10837326February 20, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
WHILE DRIVING THE POWER STEERING SHUTS OFF, RADIO BLINKS ON AND OFF, AND THE BRAKES GET SPONGY MAKING IT HARD TO DRIVE AND STOP. I HAVE HAD IT IN THE SHOP AND THE MECHANICS WERE UNABLE TO FIND AN PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836806February 17, 2016
ENGINE
VEHICLE CUTS OUT WHILE AT A STOP LIGHT LIKE IT WANTS TO SHUT OFF, CAR WAS RUNNING ABOUT 10 MINUTES AND IN MOTION AT 30 MPH FOR 5 MINUTES WHEN IT STARTED, THEN DROVE ON THE HIGHWAY FOR 30 MINUTES AND THROUGH TOWN ANOTHER 10 MINUTES, WHEN I GOT HOME IT WAS STILL CUTTING OUT, I WAS ALMOST HOME WHEN I NOTICED THE ENGINE LIGHT CAME ON. TODAY I DID FILL MY GAS TANK. IT HAS DONE THIS ON OTHER OCCASIONS BUT NOT AS BAD AS IT DID TODAY AND THIS WAS THE FIRST TIME THE ENGINE LIGHT CAME ON. MY CAR HAS A LITTLE OVER 70,000 MILES ON IT, I'VE DONE REGULAR OIL CHANGES, WHEN I LOOKED UNDER THE HOOD I NOTICED LIQUID AROUND MY MOTOR GASKETS AND THE TRAY UNDER IT, I COULDN'T TELL IF IT WAS OIL OR ANTIFREEZE. WARRANTY HAS RAN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10836390February 16, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
61,000 MILES AND CAR IS SHOWING REPEATED P2135 CODES FOR THROTTLE/PEDAL SENOR ISSUE AND PLACES THE CAR IN LIMITED POWER MODE. EVENT HAS HAPPENED DURING WARM-UP, AT STOP SIGNS AND LIGHTS, LOCAL STREET SPEEDS, AND DURING HIGHWAY TRAVEL/SPEEDS. I HAVE CLEARED THE ISSUE USING OBD II TOOL AND PHONE APP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826094February 14, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I JUST PURCHASED MY 2012 CHEVY CRUZE 3 MONTHS AGO, IT HAS 36,000 MILES. LAST WEEK WHEN I STARTED OFF TO WORK I GOT A REDUCED ENGINE POWER MESSAGE AND THE CAR WOULD NOT ACCELERATE. I READ THE MANUEL AND FOLLOWED THE INSTRUCTIONS, TURNED OFF THE CAR, WAITED AND RESTARTED,BUT IT STILL WOULD NOT ACCELERATE. I CHECKED ONLINE FOR REPORTED PROBLEMS WITH THE CAR AND FOUND THAT MANY PEOPLE HAVE HAD THE SAME ISSUE. I CALLED THE DEALERSHIP AND WAS TOLD I COULD TAKE THE CAR IN BUT WOULD HAVE TO PAY FOR ANY REPAIRS BECAUSE THERE WAS NO RECALL ON THIS PROBLEM. A FEW DAYS LATER I STARTED THE CAR AND IT SEEMED FINE SO I TRIED DRIVING IT. IT WAS FINE FOR THE FIRST 15 MINUTES BUT THEN THE REDUCED ENGINE POWER LIGHT CAME ON AGAIN AND THE CAR WOULD NOT ACCELERATE ONCE AGAIN. I HAD TO PULL OFF TO THE SIDE OF THE ROAD, TURN OFF THE CAR AND WAIT SEVERAL MINUTES TO BE ABLE TO DRIVE A SHORT DISTANCE BEFORE THE PROBLEM HAPPENED AGAIN. THANK GOD I WAS NOT ON THE HIGHWAY WHEN THIS HAPPENED OR I COULD HAVE BEEN IN A TERRIBLE ACCIDENT. I CAN NOT BELIEVE THAT WITH SO MANY OWNERS REPORTING THE SAME PROBLEM THERE HAS NOT BEEN A RECALL. ALSO IT APPEARS THE MANUFACTURER WAS AWARE OF THE PROBLEM FROM THE BEGINNING BECAUSE IN THE OWNERS MANUEL THEY TELL YOU WHAT TO DO IF THIS SHOULD HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826005February 13, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
RECALL 14311 BUT DEALER DOES NOT DO ANYTHING ABOUT IT,MY CAR HAVE DONE THIS FEW TIMES ALREADY BUT LAST COUPLE OF TIMES IT WAS REALLY SCARY BECAUSE I LOST TOTAL CONTROL OVER THE VEHICLE INCLUDING STEERING AND BRAKING THE CAR JUST SHOW A SING ON THE DASH AND RADIO GOES OF AS WELL AS THE REST OF THE VEHICLE ELECTRICAL PARTS, ALMOST CAUSING A CRASH DUE TO THIS ISSUE, I WAS DRIVING ABOUT 35MPH AND 40MPH WHEN THIS HAPPEN, ALSO I NOTICE THE IT HAPPENS WHEN I USE MY TURN SIGNALS AND WHEN I PRESS UP OR DOWN ON THE WINDOWS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825690February 11, 2016
UNKNOWN OR OTHER
HAVE A ODOR COMING THROUGH HVAC SYSTEM STRONG ODOR OF HOT GREASE OR BURNING OIL ON COLD DAYS WITH HEAR ON GETS VERY STRONG AND OVER A PERIOD OF TIME SMELL GETS TO YOU AND GET SICKENING FEELING. HAD DEALERSHIP CHECK IT OUT AND WAS TOLD GM IS AWARE OF PROBLEM BUT IS NOT UNDER WARRANTY OR RECALL AT THIS TIME, I FEEL THIS IS A DEFECT PROBLEM AND IT SHOULD BE TAKEN CARE BY GM. GM CODE #PI0935E (APRIL 9 2015)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825517February 10, 2016
SERVICE BRAKES, ENGINE, EXTERIOR LIGHTING
AROUND SUNRISE ON A HIGHWAY WITH AN ADULT PASSENGER THE CAR LOST ALL POWER INSTANTLY. THE STEERING WAS HEAVY AND THE BRAKES HAD VERY LITTLE POWER. WE WAS ABLE TO DRIFT OVER TO A SAFE AREA. THE WAY THIS CAR PERFORMS WITH LITTLE BRAKING EFFORT IT CAN CAUSE SOME BAD ACCIDENTS IN OTHER ENVIROMENTS SUCH AS MOUNTAINS. THE SAFETY OF THE CHEVROLET CRUZE MODELS NEEDS TO BE IMPROVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824882February 8, 2016
POWER TRAIN
AFTER MY PURCHASE OF A BRAND NEW CHEVY CRUZE LS I DID NOTICE THAT IT WAS NOT SHIFTING GOOD.THE CAR WAS NOT SHIFTING DOWN OR UP AND WHEN SHIFTING DOWN VERY HESITANT, ALMOST LIKE THERE WERE NO BRAKES. AFTER BRINGING IT TO THE DEALER SEVERAL TIMES WITH THEM TELLING ME THERE WAS NOTHING WRONG WITH IT AND SEVERAL ADJUSTMENTS TO THE TRANSMISSION CONTROL MODULE, TRANSMISSION OVERHAUL AND PARTS REPLACEMENTS, I WAS INVOLVED IN AN ACCIDENT ON THE HIGHWAY. THE CAR STILL DOES NOT WORK RIGHT AND I BELIEVE THIS ACCIDENT IS RELATED TO THIS CAR'S DRIVE TRAN AND LEADS ME TO THINK THAT THE PRODUCT SAFETY SHOULD BE RELATED TO THE NHTSA,
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10824193February 4, 2016
STEERING
LEFT OUTER TIE ROD BEGAN TO SHOW PROBLEMS AT 59000 MILES. THE STEERING HAD A THUD SOUND WHEN TURNING LEFT OR RIGHT. ALSO, WHEN DRIVING OVER BUMPS ON THE ROAD OR GRASS YOU COULD FEEL STRONG VIBRATIONS FROM THE FRONT STEERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824202February 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT ANY SPEED, THE STABILITRAK AND POWER STEERING LIGHTS ILLUMINATED. THE VEHICLE FAILED TO ACCELERATE, LOST POWER, AND STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ECM AND THE BCM WERE NOT CONNECTING. THE TECHNICIAN RESET THE COMPUTER; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823957February 3, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 40 MPH, THE COOLING FAN WAS ACTIVATED AND THE THERMOSTAT GAUGE INDICATED THAT THE VEHICLE WAS RUNNING HOT. UPON FURTHER NOTICE, THE CONTACT NOTICED LIQUID LEAKING FROM THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE WATER PUMP, WATER PUMP HOUSING, AND THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822540January 27, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, AN ABNORMAL FUEL ODOR WAS PRESENT INSIDE THE VEHICLE. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION LINES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 04/07/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822306January 26, 2016
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE POWER STEERING WARNING LIGHTS ILLUMINATED AND THE HEADLAMPS TURNED OFF WITHOUT WARNING. THE CONTACT EXPERIENCED SEVERAL ELECTRICAL ISSUES WITH THE VEHICLE, INCLUDING THE KEY FAILING TO DISLODGE FROM THE IGNITION SWITCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820704January 17, 2016
ENGINE
WHILE DRIVING THE CAR LOSES POWER AND COMES BACK. THIS HAPPENS AT ANY SPEED OR EVEN TAKING OFF FROM A STOP SIGN. THERE HAVE BEEN SEVERAL OCCISIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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