Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10659111November 18, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
AFTER THE SERVICE DATE OF APRIL 21, 2014, FOR A COOLANT LEAK. I WAS NOTIFIED BY A SERVICE ADVISER THAT THE ENGINE SERVICE LIGHT WAS ON WHICH WAS NOT ON PRIOR TO MY VISIT. THE ENGINE SERVICE INDICATOR LIGHT ON THE DASH IS STILL COMING ON AND OFF BASED UPON I WOULD GUESS A NUMBER OF STARTS AND STOPS. I INVESTIGATED WHAT I COULD AND FOUND THE GAS CAP WAS BROKEN, NOT LOCKING INTO PLACE. SO I PURCHASED A NEW CAP FROM THE DEALER AND REPLACED IT. I PURCHASED A CODE READER AND ERASER, BUT STILL HAVE THE ON/OFF INDICATOR LIGHT ON THE DASH. SO, I HAVE AN APPOINTMENT ON 11/20/2014 WITH THE DEALER TO CHECK THIS THIRD TIME COOLANT LEAK, CHANGE THE OIL AND THERE INSPECTION AS WELL AS THE ENGINE SERVICE LIGHT ON MY DASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658737November 17, 2014
ENGINE, ELECTRICAL SYSTEM
WAS DRIVING THE CRUZE, A MESSAGE FLUSHED IN SCREEN "AC TURNED OFF DUE TO HIGH ENGINE TEMP" AC WAS NOT ON, HEAT WAS NOT WORKING, TURNED OFF BLOWER, THE SCREEN CHANGED TO ENGINE OVERHEATED IDLE ENGINE, THEN CHANGES TO PARTIAL POWER LOSS AND THE CAR BECAME SLUGGISH, I HAD TO CONTINUE DRIVING UNTIL A SAFE PLACE WAS AVAILABLE TO PULL OFF, THEN THE REACTIONS CONTROL LIGHT STARTED BLINKING AND MY OIL LIFE INDICATOR TOLD ME TO CHANGE OIL BEFORE RETURNING TO THE PARTIAL POWER LOSS MESSAGE. I TOWED TO DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654534November 12, 2014
AIR BAGS
PASSENGER SIDE AIRBAG IS NOT WORKING. WITH ALL THE FAULTY AIR BAG RECALLS--WHY ISN'T MINE BEING RECALLED? GM WANTS $700 TO REPAIR IT, AND THE CAR IS ONLY 3 YEARS OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653024November 6, 2014
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 30 MPH, THE COOLANT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DETERMINED THAT THE COOLANT RESERVOIR WAS EMPTY. THE TECHNICIAN REPLENISHED THE FLUID, BUT THE CONTACT NOTICED THAT THE RESERVOIR WAS COMPLETELY EMPTY THE NEXT DAY. THE CONTACT BELIEVED THE FAILURE WAS DIRECTLY RELATED TO NHTSA CAMPAIGN NUMBER: 12V288000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651119October 29, 2014
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VALVE COVER GASKET NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT HE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649623October 24, 2014
SERVICE BRAKES
I HAD NOTICED THAT MY BRAKES WERE SOFT WHEN STOPPING PRIOR TO THIS INCIDENT BUT HAD NO SUCCESS IN DETERMINING THE CAUSE. TWO TIMES NOW, I WAS BACKING OUT OF A PARKING SPOT AND THE CAR WOULD NOT STOP FOR AT LEAST 3-5 SECONDS AFTER I APPLIED COMPLETE PRESSURE TO THE BRAKES. FORTUNATELY, I HAD PLENTY OF ROOM BEHIND ME AND THERE WAS NO ONCOMING TRAFFIC EITHER TIME. THE BRAKES ARE STILL SOFT ON STOPPING WHILE IN DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649066October 21, 2014
ENGINE, POWER TRAIN
OIL LEAKAGE ON TOP OF ENGINE, SMELL OF BURNING OIL, LOUD SOUND OF VEHICLE, CAR MISFIRES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644628October 14, 2014
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, FUEL/PROPULSION SYSTEM
ENGINE SHAKING VIOLENTLY WHILE IDLING. STABILTRAK WARNING ON. ACTING LIKE IT WAS GOING TO DIE. SCARED IT WOULD DIE WHILE IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643451October 8, 2014
AIR BAGS
I NOTICED CHEVY CRUZE FROM 2013 AND 2014 HAVE RECALLS FOR THIS VERY ITEM! THE CAR IS ONLY 3 YEARS OLD AND I HAVE TO PAY $669 FOR A SENSOR? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640715October 2, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED AND THE ESP WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640853October 2, 2014
TRACTION CONTROL SYSTEM, STEERING, POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 73 MPH, THE VEHICLE DECELERATED AND THE TRACTION CONTROL, POWER STEERING, AND TRANSMISSION HOT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639448September 26, 2014
ENGINE, STEERING, WHEELS
HELLO, MY NAME IS [XXX] AND I AM AN ISRAELI CITIZEN. I OWN A CHEVROLET CRUZE 2011, ISRAELI VIN: [XXX]. I READ THE ARTICLES REGARDING ISSUES FOUND IN THE VEHICLE'S IGNITION SWITCH FOR SOME CHEVROLET MODELS BUT I HAVEN?T READ ABOUT CRUSE AS A SUSPECT TO SUCH AN ISSUE. I WANTED TO PAY YOUR ATTENTION TO AN ISSUE I HAD WITH MY CAR AROUND 1.5 YEARS AGO WHICH IS SIMILAR BEHAVIOR TO WHAT YOU FOUND OUT WITH THE OTHER MODELS. AFTER STARTING THE ENGINE WHILE IN PARKING, I SWITCHED THE GEAR TO REVERSE AND STARTED TO DRIVE BACK TO GET OUT OF THE PARKING SPACE WHEN SUDDENLY I LOST THE STEERING OF THE WHEEL (LIKE THERE WAS NO OIL PRESSURE) AND LOST THE BRAKES (THE PADDLE WAS STIFF AND DID NOT CONTROL THE WHEELS). DURING THE INCIDENT MY FAMILY, INCLUDING MY WIFE, WAS WITH ME IN THE CAR. MY WIFE IMMEDIATELY UNDERSTOOD THAT SOMETHING WAS WRONG AND STARTED TO ASK ME WHAT IS THE MATTER (SHE WAS AN EYE WITNESS TO THE SCENARIO). I HAD TO SHUT DOWN THE ENGINE (TURNED THE KEY TO OFF) AND STARTED THE ENGINE BACK AGAIN IN ORDER FOR THE CAR TO START REACTING PROPERLY AGAIN. NEEDLESS TO SAY MY WIFE AND I WERE SHOCKED BY THIS AND I TOOK THE CAR ON THE MORNING OF THE NEXT DAY TO THE FORMAL CHEVROLET GARAGE TO REPORT THE INCIDENT AND REQUEST THEM TO CHECK WHAT WENT WRONG HERE (AS THE FORMAL GARAGE ? THEY HOLD AN HISTORICAL RECORD OF MY COMPLAINT). AFTER I WAS TOLD BY THE GARAGE THAT THEY COULDN'T FIND ANY PROBLEM, I HAD NO CHOICE BUT TO ACCEPT THE CAR BUT IT BUGGED ME UNTIL PRESENT TIME. IN ORDER TO MAKE SURE YOUR INVESTIGATION WILL NOT SKIP A POSSIBLE FATAL ISSUE WITH THE CRUSE MODEL (IF THE ISSUES ARE THE SAME), I SIMPLY WANTED TO POINT YOUR ATTENTION TO MY SMALL ?ADVENTURE?. PLEASE FEEL FREE TO CONTACT ME AND I WILL BE HAPPY TO ASSIST YOU FURTHER (IF NEEDED) ? EMAIL: [XXX] CELLULAR:[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639255September 26, 2014
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 65-70 MPH, THE ACCELERATOR PEDAL EXTENDED TO THE FLOORBOARD WHEN IT WAS DEPRESSED AND THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ADDITIONALLY, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE ONLY ACCELERATED TO 5 MPH. THE DEALER STATED THAT THE TRANSMISSION FLUID NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE TRANSMISSION WAS HOT AND THE ENGINE WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE FAILURE WAS NORMAL WEAR AND TEAR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 139,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637703September 20, 2014
ENGINE AND ENGINE COOLING
HAVING TO KEEP ADDING ANTIFREEZE TO COOLANT RESERVOIR ABOUT EVERY 2 MONTHS, DEPENDING ON WEATHER CHANGE. NO SIGNS OF ANTIFREEZE COOLANT LEAKS ON THE GROUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637088September 17, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG LIGHT MALFUNCTIONED. THE AIR BAG LIGHT FAILED TO ILLUMINATE WHEN A PASSENGER WAS OCCUPYING THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSTIC TESTING. HOWEVER, THEY COULD NOT DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633235September 15, 2014
ENGINE
WHILE DRIVING THE AC BLOWS COLD AIR THROUGH THE TOP VENTS BUT HOT AIR FROM THE BOTTOM VENT ON THE DRIVER SIDE. THE AREA ON THE CENTER CONSOLE THAT TOUCHES THE DRIVER'S LEG BECOMES HOT TO TOUCH AND EXTREMELY UNCOMFORTABLE WHILE DRIVING FOR MORE THAN 1 HOUR. THIS AREA SHOULD NOT BE THIS HOT AND SO FAR NO ONE HAS BEEN ABLE TO IDENTIFY THE REASON FOR THE OVERHEATING OF THE CENTER CONSOLE AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632440September 11, 2014
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE ATTEMPTING TO PARK, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL HAD TO BE DEPRESSED COMPLETELY TO THE FLOOR IN ORDER FOR THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN REPAIRED THE ELECTRIC VACUUM PUMP SWITCH. THE CONTACT STATED THAT THE VEHICLE NEVER EXPERIENCED A FAILURE UNTIL IT WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 13V36000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. UPDATED 10/07/14*LJ THE CONSUMER STATED THE VACUUM SWITCH WAS REPLACED IN NOVEMBER OF 2012 UNDER SAFETY RECALL. PRIOR TO REPLACEMENT IN NOVEMBER OF 2013 THE VEHICLE NEVER EXPERIENCED A FAILURE. THE FAILURE OCCURRED 10 MONTHS AFTER THE REPLACEMENT. UPDATED 9/14/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630641September 4, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE SERVICE TRACTION CONTROL, SERVICE STABILITY TRACT, ENGINE, AND ABS WARNING LIGHTS ILLUMINATED INDEPENDENTLY. ALSO, THE VEHICLE DECELERATED TO 19 MPH. THE CONTACT MANEUVERED THE VEHICLE TO THE SIDE OF THE ROAD WHERE THE VEHICLE STALLED. THE CONTACT WAS NOT ABLE TO GET THE VEHICLE RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 68,545.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629785September 4, 2014
SERVICE BRAKES, HYDRAULIC
2011 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO BRAKES MALFUNCTION. *SMD ON JUNE 19, 2013, THE CONSUMER WAS INVOLVED IN AN ACCIDENT. WHILE APPROACHING AN INTERSECTION, THE VEHICLE AHEAD OF HIM STOPPED SUDDENLY AND WHEN APPLIED HIS BRAKES, THE VEHICLE DID NOT STOP AT THE PROPER DISTANCE AND HE REAR ENDED THE OTHER VEHICLE. THE CONSUMER RECEIVED A RECALL NOTICE IN OCTOBER 2013 AND AGAIN IN MAY OF 2014. THE CONSUMER BELIEVED THE ACCIDENT, WAS DUE TO THE RECALL. HE NO LONGER OWNS THE VEHICLE, BECAUSE IT WAS A LEASE. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10629750August 31, 2014
POWER TRAIN, ENGINE
ENGINE HAS STALLED ACCELERATION ALSO KNOWN AS THROTTLE LAG IT IS DANGEROUS BECAUSE YOU DON'T KNOW WHEN ITS GOING TO DO IT AND COULD CAUSE AN ACCIDENT WHEN PULLING OUT INTO TRAFFIC . ALSO TRANSMISSION HAS A DELAYED ENGAGING INTRAFFIC WHEN YOU ARE STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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