Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#10731381June 30, 2015
SERVICE BRAKES
THE BRAKES DO NOT WORK AFTER STARING CAR. IN REVERSE AFTER YOU TAKE CAR OUT OF GEAR. VERY LIMITED BRAKEING TO STOP THE CAR. THIS HAS BEEN A PREVIOUS RECALL IN BOTH THE 2011, 2012 YEAR MODELS. SEEMS TO BE A ISSUE ON 2013 MODEL YEAR AS WELL. IT HAPPED AS SOON AS THE BUMPER TO BUMPER WARRANTY RAN OFF. DEALERS WANT TO CHARGE A STEEP PRICE TO DIAGNOSE THE PROBLEM. I FEEL LIKE THIS IS A VERY IMPORTANT AND VERY DANGEROUS ISSUE THAT CHEVROLET NEEDS TO ADDRESS AS WELL IN THE 2013 YEAR MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730582June 26, 2015
SERVICE BRAKES
I WAS SLOWING DOWN FOR STOP LIGHT AND VEHICLES IN FRONT OF ME. THE VEHICLES IN FRONT OF ME STOPPED SUDDENLY, AND I PRESSED ON THE BRAKE PEDAL, BUT THE VEHICLE WASN'T SLOWING/STOPPING; I THEN PULLED THE EMERGENCY BRAKE HANDLE AND MY VEHICLE STOPPED, BUT UNFORTUNATELY IT WAS TOO LATE. I WAS AT LEAST 3-5 CAR LENGTHS AWAY FROM THE VEHICLE IN FRONT OF ME. I ENDED UP CRUSHING IN THE GRILLE IN WHICH PUSHED THE RADIATOR BACK AND THEN IT BROKE THE THERMOSTAT HOUSING AND LOST ANTIFREEZE SOON LATER WHEN DRIVING; ALL THIS BECAUSE OF NO BRAKES, AND STRIKING THE RECEIVER HITCH COVER ON THE VEHICLE IN FRONT OF ME. ALL IN ALL $2K IN DAMAGE TO MY VEHICLE, AND UNDRIVEABLE. THE MAIN BRAKES DIDN'T REACT UPON PRESSING, THIS IS WAY WEIRD SINCE I'VE OWNED THE VEHICLE SINCE NEW, TO DATE NEVER NOTICED ANYTHING OUT OF THE ORDINARY. NOW, THE WEATHER WAS "HOT", IT WAS AROUND 95F AND HUMID, THE PAVEMENT WAS DRY WITHOUT RAIN. OF COURSE THE POLICE OFFICER THAT DID THE REPORT SAID THAT ALOT OF THESE MINOR FENDER BENDERS HAPPEN AT THIS SET OF STOP LIGHTS DAILY/WEEKLY DUE TO THE LIGHTS BEING TOO QUICK, AND DISTRACTED IN A HURRY DRIVERS; AND I WAS JUST A VICTIM OF CIRCUMSTANCE, BUT MY BRAKES FAILED ALSO. I AM A FAN OF THE CHEVROLET CRUZE, BUT "WOW" THIS HAPPENED, AND POSSIBLY THE BEGINNING OF ANOTHER RECALL FOR A FAULTY BRAKE/ABS SYSTEM SINCE THE EMERGENCY BRAKES DID WORK (DRUM BRAKES). THE INSURANCE COMPANY DID SAY THAT THE CAR WILL BE RAN THROUGHT THE SHOP TO CHECK THE BRAKE SYSTEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10726398June 21, 2015
POWER TRAIN
THE CAR BOGS DOWN IN FIRST GEAR, THIS IS A MANUAL TRANSMISSION, CAR HAS POOR POWER. THIS ALSO GIVES THE AUTOMATICS POOR POWER. THE SPARK PLUGS ARE NOT GAPPED OUT OF FACTORY. I JOINED CRUZETALK FORUMS AND MANY PEOPLE HAD THE SAME PROBLEM. 2013 CRUZE LS MT IS SUPPOSED TO HAVE .028 GAP SPARK PLUGS. I TOOK IT TO THE DEALER AND TOLD THEM. THEY RETURNED IT IN AN HOUR AND SAID THEY REGAPPED THEM FOR ME. THE PROBLEM PERSISTED. I BOUGHT THE TOOLS AND TOOK THEM OUT AND THEY WERE SET TO .025, .021, .023, .025. THE PLUGS ARE WAY OFF MARK AND THE DEALERSHIP LIED. I REGAPPED THEM TO .028 AND THE CAR NEVER RAN BETTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726396June 21, 2015
VISIBILITY/WIPER
AFTER USING THE AIR CONDITIONER, EVEN FOR JUST A COUPLE MINUTES, AND TURNING IT OFF, THE WINDOWS BECOME FOGGED UP AND THE AIR IS VERY STUFFY AND WONT GO AWAY FOR AT LEAST HALF AN HOUR WITH ALL THE WINDOWS OPEN AND AIR BLOWING THROUGH THE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726397June 21, 2015
POWER TRAIN
EVEN WITH THE CLUTCH FULLY DEPRESSED, THERE IS OFTEN GRINDING BETWEEN GEARS, ESPECIALLY IN 1ST TO 2ND GEAR. I'VE BEEN EXPERIENCING THIS SINCE AT LEAST AROUND 5K MILES AND HAVE TOLD CHEVY ABOUT IT SINCE THEN. THEY REFUSED TO INSPECT IT. ALSO SOMETIMES WHEN DRIVING ON THE HIGHWAY UP A HILL IN 4TH, 5TH, OR 6TH GEAR I WILL SMELL THE CLUTCH. FINALLY AT 65K MILES WHILE DRVING ON THE FREEWAY WITHOUT MY FOOT ON THE CLUTCH, DRIVING A SMOOTH 65 MPH FOR ABOUT 20 MINUTES, STARTED SMELLING THE CLUTCH, THEN THE CLUTCH STOPPED WORKING AND WOULD PUSH TO THE FLOOR AND I COULDN'T CHANGE GEARS. THE DEALERSHIP SAID THE CLUTCH MELTED BECAUSE I WAS RIDING THE CLUTCH. I CAN'T BELIEVE THEY BLAMED IT ON ME. I WASN'T EVEN USING THE CLUTCH. IT HAS ALWAYS HAD PROBLEMS SINCE I BOUGHT THE CAR BRAND NEW AND NOBODY WOULD LISTEN TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724743June 11, 2015
STEERING, UNKNOWN OR OTHER
MY DAUGHTERS CHEVY CRUISE POWER STEERING LIGHT CAME ON AND IT BECAME DIFFICULT FOR IT TO STEER. SHE TURNED IT OFF AND IT WORKED FINE. SHE MADE APPOINTMENT AT DAY CHEVROLET IN MONROEVILLE AND THEY COULD NOT FIND A PROBLEM. ALSO, THEY SAID THAT THEY HAD NEVER HEARD OF SUCH A PROBLEM. AFTER SHE LEFT IT HAPPENED AGAIN. WE GOOGLED THE PROBLEM AND FOUND IT HAS HAPPENED A LOT OF TIMES WHAT SHOULD WE DO? I DON'T WANT MY DAUGHTER IN AN ACCIDENT AND INJURED OR KILLEDTO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724187June 9, 2015
ELECTRICAL SYSTEM
MY CRUZE DIED ON THE RESTAURANT PARKING LOT IN THE MIDLE OF THE BUSY FRIDAY. CAME OUT TO DRIVE , PUT THE KEY IN TO THE IGNITION, TURNED TO START AND "BOOM" EVERYTHING WENT OUT. NO POWER WAS COMMING TO ANY LITTLE OR VITAL COMPONENT OF THE CAR! CHECKED THE BATTERY - WAS GOOD! TRYED TO PULL THE KEY OUT - NO WAY! IT WAS ALMOST LIKE GLUED INSIDE THE IGNITION LOCK! EVERYTHING REMAINED DARK FOR SOME TIME, I COULD NOT RETRIVE A SINGLE SIGNAL SO HAD TO TOW TO NEAREST CHEVROLET DEALERSHIP. NO WORD ON IT YET!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10722278May 29, 2015
ENGINE, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE ENGINE STALLED AND THE STEERING WHEEL SEIZED. THE VEHICLE WAS ABLE TO RESTART AFTER MULTIPLE ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,592.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715497May 9, 2015
TIRES, TIRES:SIDEWALL
WE HAVE APPROXIMATELY 28000 MILES ON OUR 2013 CHEVROLET CRUZE. TODAY, WE WERE RETURNING FROM A TRIP TO SEE FAMILY ABOUT 70 MILES AWAY AND SUFFERED A TIRE FAILURE. THE TIRE RIPPED IN THE SIDEWALL. I REPLACED IT WITH THE SPARE AND DRIVE CAREFULLY AVOIDING HIGHWAYS ON THE ROUTE HOME. UPON ARRIVING, I PROMPTLY CHECKED THE OTHER TIRES. I ALSO SEE SIGNS OF A SIMILAR SIDEWALL FAILURE BEGINNING ON THE OTHER FRONT TIRE! I LUCKILY NOTICED THE TIRE PRESSURE DROPPING AND AVOIDED A BARI ONE BLOWOUT. AFTER SEEING THE OTHER FRONT TIRE I REALIZE WE ARE LUCKY TO HAVE MADE IT HOME AND THE CAR IS PARKED UNTIL MONDAY WHEN I CAN CALL GOODYEAR AND CHEVROLET. WE WERE TRAVELING WITH OUR 7 MONTH OLD SON. I CAN'T BELIEVE THE WE RISKED HIS LIFE WITH THESE TIRES! A QUICK WEB SEARCH SHOWED ISSUES WITH CHEVY VOLTS WITH GOODYEAR ASSURANCE FUEL MAX ALSO. A SIDEWALL ISSUE AS WELL! THIS NEEDS TO BE FIXED BEFORE SOMEONE GETS HURT OR KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10712491April 23, 2015
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT VARIOUS SPEEDS, THE RADIO TURNED ON AND OFF INTERMITTENTLY, THE GAUGES FLUCTUATED, AND THE INTERIOR LIGHTS AND HEADLIGHTS TURNED ON AND OFF INTERMITTENTLY. THE CONTACT STATED THAT THE ENGINE STALLED. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION, THE KEY DID NOT RELEASE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE CAUSE OF THE FAILURE WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10706308April 17, 2015
STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING AT 25 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,699.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704429April 8, 2015
ENGINE, EQUIPMENT ADAPTIVE/MOBILITY, VEHICLE SPEED CONTROL
THE VEHICLE SURGES WHEN FOOT IS ON THE BRAKE & IT IS BECOMING A STRUGGLE TO KEEP IN BRAKE MODE. FEELS AS IF CAR IS GOING TO TAKE OFF. ALSO, WHEN DEFROST IS ON, IT WILL TURN ITSELF OFF WITH WARNING FLASHING 'A/C OFF DUE TO HIGH ENGINE TEMP' AIR CONDITIONING IS NOT EVEN ON...THE HEAT IS. THIS IS AN ONGOING ISSUE THAT GM CANNOT SEEM TO FIND WHAT THE PROBLEM IS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703723April 4, 2015
ENGINE AND ENGINE COOLING
I HAVE ALWAYS SMELLED SOMETHING STRANGE CIRCULATING IN MY CAR EVER SINCE I FIRST DROVE IT. .MY MOTHER (WHO HAS A 2012 CHEVY CRUISE) WAS RIDING IN MY CAR AND ASKED ME WHAT THE SMELL WAS AND I TOLD HER THAT IT HAS ALWAYS SMELLED LIKE THAT. I REALIZED THAT IT ISN'T A NORMAL SMELL AND REALIZED THAT IT IS MOST LIKELY A ENGINE COOLANT SMELL AND MY BE UNHEALTHY TO BE BREATHING. BROTHER HAS A 2014 CHEVY CRUISE , WE ARE BIG FANS OF THE CRUISE AND I AM DISAPPOINTED TO BE REPORTING THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703463April 3, 2015
AIR BAGS, SEAT BELTS
TL* THE CONTACT OWNED A 2013 CHEVROLET CRUZE. THE CONTACT STATED THAT A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE REAR OF A THIRD VEHICLE. NEXT, A FOURTH VEHICLE MADE CONTACT WITH THE CONTACT'S VEHICLE CAUSING THE FRONT END TO CRASH INTO THE VEHICLE A SECOND TIME. DURING THE INCIDENT, THE SEAT BELTS MALFUNCTIONED AND DID NOT SECURE THE OCCUPANTS. THE AIR BAGS FAILED TO DEPLOY ALTHOUGH THE VEHICLE SUSTAINED SIGNIFICANT DAMAGE TO THE FRONT END AND WAS DESTROYED. DURING THE INCIDENT, THE CHECK AIR BAG WARNING SENSOR ILLUMINATED AND A STRANGE ODOR WAS PRESENT INSIDE THE VEHICLE. THE DRIVER SUSTAINED A CONCUSSION, HEAD, NECK, AND UPPER TORSO INJURIES. THE PASSENGER SUFFERED A CONCUSSION, HEAD, NECK, AND BACK INJURIES. MEDICAL ATTENTION WAS REQUIRED AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 40,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10703513April 3, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE GAUGES AND THE METERS ON THE INSTRUMENT PANEL FAILED. THE CONTACT STATED THAT THE PARKING ASSIST, SERVICE BATTERY TERMINAL WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE BATTERY CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT BOTH SIDE OBJECT DETECTION SYSTEMS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703195April 1, 2015
ELECTRICAL SYSTEM, STEERING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 2 MPH AND TRYING TO MAKE A U-TURN, THE POWER STEERING SEIZED AND THE VEHICLE CAME TO STOP. ALL THE WARNING LAMPS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701541March 25, 2015
ENGINE AND ENGINE COOLING
THE CAR JERKS CONTINOUSLY WHOLE SITTING AT RED LIGHTS AND STOP SIGNS. IT'S SO BAD THAT IT FEELS LIKE IT WILL HIT THE CAR IN FRONT OF ME IF I DON'T HAVE MY FOOT ON THE BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10683334March 18, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL:CRUISE CONTROL
2013 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO VEHICLE SHUTTING OFF MOMENTARILY, WITH THE CRUISE CONTROL SET. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694616March 16, 2015
SUSPENSION, WHEELS, TIRES
VEHICLE BEGAN WITH SQUEAKING NOISE AS I DROVE HOME AND WHEN HAVING IT CHECKED OUT, I WAS TOLD I NEEDED NEW STRUTS AND THE TIRES HAD WORN OUT DUE TO STRUTS. THE VEHICLE IS A 2013 CHEVROLET CRUZE LT WITH GOOD DRIVING AND 37,000-40,000 HIGHWAY MILES. NEVER HAD STRUTS WEAR OUT ON A VEHICLE THIS EARLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693811March 12, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE AT A COMPLETE STOP ON AN INCLINE, THE VEHICLE ROLLED BACKWARDS UNEXPECTEDLY WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FAILURE OCCURRED WHENEVER THE VEHICLE WAS ON AN INCLINE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE VEHICLE WAS EQUIPPED WITH A SECOND GENERATION TRANSMISSION WHICH EXHIBITED THE CHARACTERISTICS THAT WERE NORMAL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze