Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10903799September 6, 2016
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT THE CLUTCH ASSEMBLY FAILED TO ENGAGE AND DISENGAGE WITHOUT WARNING. THE DEALER REPLACED THE PART; HOWEVER, WITHIN LESS THAN 60 DAYS OF OWNING THE VEHICLE, THE FAILURE RECURRED. THE CONTACT SMELLED AN ABNORMAL BURNING ODOR COMING FROM THE AREA OF THE CLUTCH ASSEMBLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED A SECOND TIME. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903680September 5, 2016
ENGINE
DRIVING ON BUSY STREET CAR CUTS OFF HEARD A POP IN ENGINE DISPLAY SAYS ENGINE LOSING POWER ENGINE LIGHT COMES ON MANAGED TO PULL OVER CAR WILL TURN OVER BUT WILL DIE OUT. HAD TO HAVE CAR TOWED BY INSURANCE COMPANY CAR HAS 64,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899715August 31, 2016
SERVICE BRAKES
MY CAR IS HAVING THE SAME PROBLEMS AND SHOULD BE COVERED WITH THE RECALL. MANUFACTURER: GENERAL MOTORS LLC SUMMARY: GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET CRUZE VEHICLES EQUIPPED WITH 1.4L DOHC GASOLINE TURBO ENGINES AND 6T40 FRONT WHEEL DRIVE AUTOMATIC TRANSMISSIONS AND EQUIPPED WITH AN ELECTRIC VACUUM PUMP TO PROVIDE SUPPLEMENTAL VACUUM FOR BRAKE ASSIST, WHEN NEEDED. IN THE AFFECTED VEHICLES, THE PUMP MAY NOT ACTIVATE, RESULTING IN AN INTERMITTENT REDUCTION OR LOSS OF BRAKE ASSIST. CONSEQUENCE: A LOSS OF BRAKING ASSISTANCE WILL REQUIRE EXTRA PEDAL FORCE AND/OR DISTANCE TO BRING THE VEHICLE TO A STOP, INCREASING THE RISK OF A CRASH. REMEDY: GENERAL MOTORS WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE A MICROSWITCH IN THE POWER BRAKE VACUUM PIPE ASSEMBLY, FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 7, 2013. OWNERS MAY CONTACT CHEVROLET AT 1-800-222-1020. GM'S RECALL NUMBER IS 12213. NOTES: OWNERS MAY ALSO CONTACT THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION VEHICLE SAFETY HOTLINE AT 1-888-327-4236 (TTY 1-800-424-9153), OR GO TO WWW.SAFERCAR.GOV.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899616August 30, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING, RADIO DISPLAY AND SPEAKERS TURN ON AND OFF. STARTED JUNE 2016 AND HAS PROGRESSIVELY GOTTEN WORSE. SEEMS TO HAPPEN WHEN TURNING THE VEHICLE AND OR PRESSING THE BRAKES. STABILITRACK/TRACTION CONTROL ERROR MESSAGE APPEARS ON DASH. ALL ABS RELATED ICONS FLASH. SOMETIMES IT HAPPENS ONCE. SOMETIMES IT'S REPETITIVE UNTIL I TURN THE CAR OFF AND THEN TURN IT BACK ON. DOESN'T MATTER HOW FAST I'M GOING AND THE LONGER THE TRIP, THE MORE FREQUENT IT IS. BASED ON WHAT I'VE LEARNED ABOUT THIS, IT SHOULD BE COVERED BY SPECIAL COVERAGE 14311B BUT MY DEALERSHIP GIVES ME THE RUN AROUND AND ASKS SILLY QUESTIONS ABOUT IF MY BATTERY IS IN GOOD CONDITION AND IF I THINK I NEED A NEW ALTERNATOR. IF IT WAS THE BATTERY, THE RADIO/SPEAKERS WOULDN'T BE THE ONLY ITEM(S) THAT TURNED OFF. FROM WHAT I'M LEARNING, THIS PROBLEM GETS WORSE AND POWER STEERING OR FULL VEHICLE FUNCTION IS DIMINISHED OR GOES OFF COMPLETELY. NOT SURE WHAT MORE NEEDS TO HAPPEN TO CHEVY CUSTOMERS FOR CHEVY TO MAKE THIS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899250August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I NOTICED MY CAR WASN'T BEEPING WHEN I TRIED TO LOCK IT. I TRIED TO START MY CAR AND IT COMPLETELY SHUT DOWN. I MANAGED TO GET MY HOOD OPEN AND DISCONNECTED THE BATTERY CABLES. IT WAS FINE FOR A FEW WEEKS THEN THE "CHECK STABILITRACK" WENT OFF AND MY CAR SHUT DOWN. I MADE IT TO MY DESTINATION AND IT SHUT DOWN COMPLETELY. I TRIED TO DISCONNECT IT AND EVEN THAT DIDN'T WORK. UPON FURTHER INVESTIGATION MANY HAD HAD THIS ISSUE AND IT'S NOT THE STABILITRAK ITS APPARENTLY THE GROUND CABLE TO THE BATTERY (BLACK CABLE). MY CAR WILL WORK BUT WILL OCCASIONALLY COMPLETELY RESET THE SYSTEM SO TRYING TO SAVE THE TIME OR DATE IS POINTLESS. I WANT THIS INVESTIGATED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899378August 29, 2016
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
STABILI TRAK CHECK ENGINE LIGHT AND ERROR MESSAGE TRANSMISSION FLUID LEAKAGE OUT OF BOTTOM OF VEHICLE ON DRIVER SIDE CAUSING STRONG BURNING ODER INSIDE CAR WHILE IN MOTION CAR SEEMS LIKE IT GORE INTO NEUTRAL NOT ALLOWING DRIVER TO PUSH GAS. IMMEDIATELY GET TO A SAFE PLACE AND CUT VEHICLE OFF TO AVOID EXCESSIVE DAMAGE, IF ON BUSY ROAD OR FREEWAY BE VERY CAREFUL NOT SURE WHAT HAPPENS AT REGULAR SPEED OF ROAD OR FREEWAYS . I WAS IN A SCHOOL ZONE AND RECEIVED POLICE ASSISTANCE FOR TRAFFIC CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898263August 24, 2016
UNKNOWN OR OTHER
[XXX] THIS IS THE THIRD INCIDENT IN A THREE MONTH SPAN I'VE HAD WITH MY TRACTION CONTROL/ STABILITRACK WARNING. (I GOT THE CAR THREE MONTHS AGO) IT IS A 2012 CHEVY CRUZE. THIS LAST TIME AFTER THE "SERVICE STABILITRACK" WARNING CAME ON MY RADIO AND DIC MENU RESET ITSELF. I'VE READ INTO OTHER COMPLAINTS ABOUT THIS SAME PROBLEM WHERE OTHERS HAVE EVENTUALLY LOST ENGINE POWER OR POWER STEERING AND DRIVEN INTO A DITCH OR HAVE JUST BEEN PUT IN VERY DANGEROUS POSITIONS AS A RESULT OF THIS ISSUE. I HAVE NOT LOST ANY POWER AS OF YET BUT I'M NOT WAITING UNTIL I DO TO SAY SOMETHING, AFTER MAKING COUNTLESS TRIPS TO THE DEALERSHIP WITHOUT PREVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898360August 24, 2016
ELECTRICAL SYSTEM
THIS IS THE SECOND COMPLAINT THAT OUR GOVERNMENT REFUSES TO INVESTIGATE FOR THE GOVERNMENT MOTORS CHEVROLET CRUZ VEHICLE. WHILE DRIVING, THE RADIO WILL START TO POWER CYCLE AND THE DASH BOARD INSTRUMENT PANEL WILL ALSO START FLASHING ON AND OFF. THE VEHICLE WILL ALSO SHUT COMPLETELY OFF WHILE DRIVING. THIS WILL CONTINUE UNTIL YOU REMOVE BATTERY TERMINALS AND THEN REATTACH. THIS IS HAPPENING TO MANY CHEVY CRUZ'S AND THE NHTSA REFUSES TO DO ANYTHING ABOUT IT. I WOULD UPLOAD VIDEOS BUT THIS ANTIQUATED GOVERNMENT SITE DOESN'T WANT TO SEE REAL FACTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10896912August 18, 2016
SERVICE BRAKES
RECALL BULLETIN 12213 PERFORMED APRIL 2014 FOR BRAKE VACUUM MICRO SWITCH. RECALLED PART FAILED AGAIN AUGUST 2016. VEHICLE HAS HARD BRAKE PEDAL UPON COLD START AND SOMETIMES WHEN RESTARTED AFTER DRIVING AND WARM. VEHICLE BECOMES VERY HARD TO STOP WITHOUT WARNING AND UNSAFE TO DRIVE. DEALER REFUSED TO REPLACE PART AT NO COST STATING NO ADDITIONAL RECALL EXISTS AND NO WARRANTY EXISTS. IT IS UNCLEAR IF THIS IS THE VERY START OF A LARGER SYSTEMIC PROBLEM WITH THE ACTUAL DESIGN OF THESE MICRO SWITCHES IN THIS APPLICATION. GM PART NUMBER 13460776 HAS BECOME OBSOLETE AND PART NOW COMES AS SUB ASSEMBLY WITH ADDITIONAL PARTS. THIS LEADS ME TO BELIEVE ORIGINAL DESIGN OF MICRO SWITCH WAS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893922August 8, 2016
ENGINE
MIL CAME ON WHILE DRIVING, VEHICLE SET P0171 P0106 CODES, IDLES ROUGH. VALVE COVER CRACKED AT PCV HOUSING AND PCV VALVE STUCK OPEN RESULTING IN AIR LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893978August 8, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS STATIONARY, THE KEY FOB FRACTURED. THE KEY FOB WAS REPAIRED, BUT THE ISSUE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893453August 5, 2016
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE AIR BAG AND ELECTRONIC STABILITY CONTROL LIGHTS REMAINED ILLUMINATED. IN ADDITION, THE VEHICLE WOULD NOT START IMMEDIATELY WHEN PROMPTED. THE CONTACT HAD TO WAIT APPROXIMATELY TEN SECONDS BEFORE THE VEHICLE WOULD START. FURTHERMORE, WHEN THE BRAKE PEDAL WAS DEPRESSED, THE CONTACT HAD TO APPLY A SIGNIFICANT AMOUNT OF PRESSURE BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 11,010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892931August 3, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
THE STABILITY TRACK CONTROL AND SERVICE TRACTION CONTROL MESSAGES HAVE BOTH HAPPENED TO ME NOW A FEW TIMES WHILE DRIVING DOWN CITY/COUNTRY ROADS AND DOWN THE HIGHWAY. THE FIRST TIME I HAD THE SERVICE TRACTION CONTROL WAS YESTERDAY. (8/02/2016) IT'S SCARY BECAUSE THE RADIO RESETS AND THE POWER STEERING GOES OUT. I HAVE A [XXX] DAUGHTER AND SHE'S TERRIFIED AS WELL. I WISH THEY WOULD FIGURE THIS OUT ALREADY. I CALLED THE DEALER ONCE AND LIKE MOST PEOPLE WRITE ONLINE ABOUT THIS ISSUE THEY DIDN'T KNOW WHAT IT COULD BE AND THEY DIDN'T HAVE A CAR I COULD USE TO GO BACK AND FORTH TO WORK WHILE THEY CHECKED IT OUT SO I HAVEN'T TAKEN TO THE DEALER YET. THE ISSUE COMES AND GOES. IT COULD GO AWAY FOR MONTHS BUT ALWAYS COMES BACK. I KEEP CHECKING ONLINE TO SEE IF THEY FINALLY FOUND A FIX FOR THIS ISSUE AND I STILL HAVEN'T FOUND ANYTHING. SO I'M ASSUMING ONCE SOMEONE DIES IN A BAD ACCIDENT OR NUMEROUS PEOPLE DO THEN MAYBE THEY WILL TAKE IT MORE SERIOUSLY? I'M A SINGLE MOM AND I CAN'T AFFORD TO NOT HAVE A CAR OR HAVE A PROBLEM THAT I HAVE TO PAY LOTS OF $ TO FIX WHEN THIS OBVIOUSLY NEEDS TO BE A RECALL WHEN THIS MANY PEOPLE ARE HAVING THE ISSUE AND IT AFFECTS YOUR STEERING!?!?!?! HELP PLS?!?!?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892488August 2, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO START THE VEHICLE, IT FAILED TO START. ALSO, THE TEMPERATURE GAUGE REGISTERED HOT ALMOST IMMEDIATELY. THE THERMOSTAT WAS REPLACED, BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT THE ENGINE OIL WARNING LIGHT ILLUMINATED; HOWEVER, THERE WAS SUFFICIENT OIL IN THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 130,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892181August 1, 2016
UNKNOWN OR OTHER
I WAS TAKING MY WIFE TO WORK WHICH IS ONLY 10 MNUTES AWAY, ON MY WAY HOME I HAD A DISPLAY ON MY DIGITAL DISPLAY SAYING ENGINE OVER HEAT/AC OFF SO I PANICKED AND SEEN THE ENGINE LIGHT WAS ON AND IT WAS SUPER HOT AND PANICKED MORE! I HAD MY 15 MONTH OLD IN THE CAR SO I DIDNT STOP BUT I GET HOME AND CHECK THE COOLANT AND ITS COMPLETELY EMPTY BUT I JUST FILLED IT A WEEK OR 2 BEFORE THIS INCIDENT. LATER ON AFTER THE CAR IS COOLED DOWN I FILL UP THE COOLANT, I THEN PICK MY WIFE UP FROM WORK AND CHECK THE COOLANT AFTER BUT IT WAS ALMOST COMPLETELY EMPTY WHEN I HAD JUST FILLED IT UP. CALLED THE DEALERSHIP AND THEY WANT TO CHARGE ME $125 AN HOUR JUST TO FIND THE PROBLEM AND I KNOW IM NOT THE ONLY PERSON WITH THIS PROBLEM THEY SENT OUT A LETTER ABOUT THIS BEFORE BUT IS TECHNICLLY NOT A RECALL AND THAT NEEDS TO CHANGE! I TAKE CARE OF OUR VEHICLE AND TO HAVE A PROBLEM WITH IT THAT EVERYONE ELSE IS HAVING AND NOT DO A RECALL IS JUST TERRIBLE! HOPE SOMETHING GETS DONE ABOUT THIS IF NOT ILL BE SURE TO BE ANTI GM WHEN TALKING TO FRIENDS AND FAMILY AND WILL NEVER BUY GM PRODUCTS AGAIN!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892222August 1, 2016
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE AT A STOP, THE VEHICLE LOST POWER AND THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT PLACED THE VEHICLE IN PARK AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE CAM COVER WAS LEAKING AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888200July 25, 2016
ELECTRICAL SYSTEM
THE CAR WILL NOT TURN OFF WHEN THE KEY IS TURNED OFF AND REMOVED. IT WILL JUST SIT THERE AND RUN UNTIL IT DECIDES TO QUIT ON IT'S OWN. I WOULD REALLY HATE TO HAVE TO SHUT IT DOWN IN AN EMERGENCY AND NOT BE ABLE TO. THAT COULD GET SOMEONE SERIOUSLY HURT OR KILLED! ALSO, THE VAPOR CANISTER VENT/PURGE VENT VALVE IS DEFECTIVE. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS MODEL CAR AND IF THAT IS THE CASE, THERE SHOULD BE A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886171July 20, 2016
ENGINE, FUEL/PROPULSION SYSTEM
BROUGHT MY CAR IN FOR WHAT LOOKED LIKE INTAKE SEALS AND FOUND OUT THAT THE INTAKE MANIFOLD MANIFOLD IS CRACKED. I CALLED MANY OTHER AUTO REPAIR PLACES AND FOUND THAT THIS IS A MASSIVE PROBLEM AND CAN ONLY BE GOTTEN FROM THE DEALER AND I WILL BE GETTING ONE OF THE LAST IN THIS AREA AT THE COST OF $450.00 PLUS TIME. THE CAR STARTED RUNNING RUFF AND HAS 9 DIFFERENT CODES ALL RELATING TO A LEAN CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885886July 19, 2016
SERVICE BRAKES
HAS A HARD BRAKE PEDAL WILL NOT STOP SOMETIME THE SWITCH WAS REPLACED ON EARLY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884327July 12, 2016
SERVICE BRAKES, ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT AN ABNORMAL BURNING ODOR EMITTED FROM THE VEHICLE AND IT OVERHEATED. IN ADDITION, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE HESITATED TO RESPOND AND THE BRAKES MADE AN ABNORMAL NOISE. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT AND WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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