Chevrolet Cruze Complaints (2015)

253 consumer complaints on file.

#11537312August 8, 2023
ELECTRICAL SYSTEM
I have had my car in the shop MULTIPLE TIMES causing me to lose work. On july24 my car radio shutoff,and on dashboard light off , inside lamp lights flickered. A message of service stabilitrak, service steering. Car parked within 3 miles. I called AAA and towed to koons whitemarsh immediately. I told advisor what happened. After she called next day to say battery was bad.I remembered that there was a recall on negative battery cable. My battery was checked on 7-11-23 and was fine. My battery was installed 10-21-20. No problems with electrical. I requested to have cable replaced because I have been in the shop to much missing work. Then I foundThere is a service bulletin recall for exactly what was happening with my car. I was told my Vin didn't match and that was it!! Despite being my exact problem. I am female so I think I was just ignored. I got a battery that I may not have needed and requested cable because I didn't want to loose steering. By stopping so soon code may not have appeared at dealer. Igot a $70help with bill of $626 for a repair. should be included in this recall despite vin . I have exactly what is recalled.. sometimes cars are added to recalls after initial recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536752August 6, 2023
FUEL/PROPULSION SYSTEM, ENGINE
There are two main problems I've seen them time and time again ( on YouTube sure not great credibility but hear me out) the intake manifolds are not tightened tight enough come lose and start making the motor shudder misfire losses power and then the coolant line t isn't secured good enough and burst from high pressure I understand wanting to use plastic over metal its cheaper but aluminum would have been more reliable then after that the intake manifold causes the coolant line to burst at the t which causes your head gasket to blow which in turn kills your turbo and possibly if driven ( if it's possible to drive mind you I was almost hit twice just trying to get off the road ) kills your catalytic converters and that's a complete engine failure that could have been prevented
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535406July 31, 2023
ENGINE AND ENGINE COOLING
The contact's sister owns a 2015 Chevrolet Cruze. The contact stated that while driving at approximately 55 MPH, the vehicle started to overheat. After stopping, the driver noticed there was coolant leaking from the vehicle. The driver added additional coolant to the reservoir. The contact removed the water pump and noticed that the housing unit had crumbled. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535073July 28, 2023
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
The contact owns a 2015 Chevrolet Cruze. The contact stated that at start up, the key was placed in the ignition however, the vehicle failed to start. The contact stated that she attempted to start the vehicle another time and the vehicle started. The contact stated while driving at an undisclosed speed, the A/C unit inadvertently turned on, but there was no air coming through the vents. The contact stated that she was able to drive to work however, after getting off work, she attempted to start the vehicle and the vehicle failed to start. The contact attempted a second time and the vehicle started and performed as designed. The vehicle was taken to the dealer however, the failure could not be duplicated. The contact was informed that the vehicle would be kept overnight. The contact was then informed by the dealer that the vehicle had been diagnosed and that the communication and power issue were not receiving any voltage. The contact was then informed that a message was displayed on the instrument panel “Theft Deterrent “and the hazard lights intermittently flashed, and the HBC warning light illuminated. The vehicle was repaired. The contact stated that upon research, she referenced TSB: SB 10057574-8899: indicating the negative battery and the battery fuse block. The manufacturer was notified of the failure and the contact was informed that the vehicle was not covered. The failure mileage was approximately 107,392.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529011June 26, 2023
ENGINE, POWER TRAIN
When i turn the A/C on, it appears a message on the screen that says A/C off due to high engine temperature. The car is losing coolant without external leak. A mechanic performed a cold pump test to the cooling system and no external leak was found. After that it was performed a compression test at a shop to each cylinder, finding that there's a bad head gasket. My car only has 70.000 miles and it has a bad head gasket already. This can cause an accident because when your engine is overheating, you should pull over your car as soon as possible to avoid any serious damage on your car. Besides that, the losing of coolant should cause a fire on the engine. There are recalls for the same vehicle but not for the 2015 Cruze and I have read lot of complaints about the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528773June 25, 2023
ENGINE
Leaking coolant, overheating engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526544June 12, 2023
ENGINE
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the accelerator pedal was depressed and the vehicle started sputtering, lost motive power, and an abnormal sound was heard coming from the vehicle. The contact stated that the check engine warning light was illuminated. The contact drove the vehicle to an independent mechanic who diagnosed the vehicle and determined that the turbo charger needed to be replaced. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521939May 14, 2023
ENGINE
AC Off Due to High Engine Temp message flashes on dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515675April 5, 2023
ENGINE
I had the water outlet assembly repaired by Mike Castrucci Chevrolet on 02/05/21. I had it repaired again by Car X on 04/05/2023. Car X said that Mike Castrucci Chevrolet tightened the screw on the part and stripped it. This could have caused me to buy a $2,000 head gasket. This part was recalled on the 2011-2014 Chevrolet Cruze. Mine is a 2015 Chevrolet Cruze purchased in August 2015. No warning lamps told me of this problem. Onstar did not detect it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515329April 4, 2023
UNKNOWN OR OTHER
Leaking coolant underneath the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513418March 23, 2023
STEERING
The steering wheel will intermittently "stick" requiring a slight tug to release.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511116March 10, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
It shakes and stutters while driving off and on. If it’s super cold outside it may not even start. When sitting idle it’ll spit and sputter and periodically backfire. When going to take off from a stop sign there’s lag or it won’t take off at all even floored. I’m getting milky oil so I’m getting condensation from somewhere. This trickle effect all starts off my MAF sensor and has progressively gotten worse. I’ve had the MAF, o2 sensor, turbo valve , spark plugs, battery(s) changed all trying to fix this issue and 2 years later I’m still fighting with it. Yesterday while heading home I couldn’t go over 45, and it would stutter and feel like your driving on rubble strips, when I got home it smelled like something was burning, popped the hood and the dipstick showed “black” oil but in the oil cap there the milky oil in and around the cap as well as my fan being SUPER loud after it’s shut off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509177February 26, 2023
UNKNOWN OR OTHER
coolant leaking on drivers side of engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503922January 27, 2023
AIR BAGS, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: WARNINGS
I was driving down the hill and my car came out of gear the road was slick so I couldn't hit my breaks I had to crash into the ditch to keep from going over the mountain. My airbags did not come out my car is not drivable.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501851January 15, 2023
UNKNOWN OR OTHER
Antifreeze leaking
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498218December 20, 2022
ENGINE AND ENGINE COOLING
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving at an undisclosed speed, the engine overheated and the vehicle would not properly accelerate. The contact stated that coolant was leaking from the engine from a failure with the coolant lines causing the engine to overheat with multiple electric failures. The failure also occurred due to overheating including the main computer failure. The contact indicated that the vehicle was serviced several times for the same failure and the thermostat was replaced; however, the failure recurred. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11498121December 19, 2022
ENGINE AND ENGINE COOLING:COOLING SYSTEM
The contact owns a 2015 Chevrolet Cruze. The contact stated while driving 30 MPH, the vehicle overheated. The vehicle was taken to an unknown dealer, who diagnosed that there was a coolant leak and that the water pump was faulty. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497841December 17, 2022
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
UNKNOWN- 2015 CHEVY CRUZE - THE REGULATORS IN THE AUTOMATIC WINDOWS KEEP BREAKING- I HAVE REPLACED REGULATORS 3 TIMES- AND THE TWO FRONT WINDOWS WILL NOT GO UP OR DOWN NOW-I JUST FIXED THE PASSENGERS SIDE WINDOW ABOUT A MONTH AGO AND ITS BROKEN AGAIN.- THE CLOCK DOES NOT KEEP TIME CORRECTLY- HAD A COOLANT LEAK TWICE - AND THE TIRES SEEM TO LOSE TREAD PRETTY QUICKLY- REPLACED TIRES A FEW YEARS AGO- DOES NOT HAVE VERY GOOD TRACTION CONTROL- VERY DIFFICULT TO SEE WITH GLARES NO MATTER IF ITS FRESHLY CLEANED-NOTHING BUT PROBLEMS WITH THIS CAR- I USUALLY LOVE MY CHEVY'S BUT THIS CAR IS A LEMON- AS SOON AS I PAID IT OFF ALL THIS STARTED HAPPENING- AND I CAN'T AFFORD ANOTHER CAR AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496296December 6, 2022
ENGINE
87,000 miles on the car. 6 incidences of coolant system failure within the last 2 years/3,000 miles. This car costs me over $1000 in repairs every 3 months. I have replaced the water outlet, water pump (several times), cracked reservoir, and camshaft cover failure (this is covered by a warranty, thankfully).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495572December 1, 2022
ENGINE
after driving for approx 5 or 10 min, light white smoke was coming from exhaust pipe but went away quickly and never did it again. This happened only 1 time and only 15-30 min before the head gasket blew, causing the engine to blow - No other signs of a blown head gasket happened until after it blew - I was on a 2 lane hwy (my direction - 4 lanes total) surrounded by diesel trucks and luckily had a clearing that allowed me to get over safely but it was very dangerous
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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