Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11687475September 15, 2025
ELECTRICAL SYSTEM, STEERING, VEHICLE SPEED CONTROL
The steering wheel keeps locking up while driving fast/slow or turning. Everything shuts off, then back on and all codes flash. My car literally locks up, it’s really unsafe when I can’t control the vehicle. Almost hit another car, due to steering wheel locking up. Only thing I was told at the Chevy dealer house was there were no recalls. So they wouldn’t look unless they got to charge me. This issue started happening about five months ago. And I drive like a grandma.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684932September 4, 2025
UNKNOWN OR OTHER
Turbo overboost unable to drive for safety or cause for more damage
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663067May 27, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owns a 2014 Chevrolet Cruze. The contact stated while driving at various speeds, the door locks were opening and closing independently. The contact stated that the instrument cluster was also flashing several unknown warning lights. The contact stated that the heater and the A/C were also functioning independently. The contact stated that the failure was intermittent at first but became a constant failure. Additionally, the contact stated that the transmission occasionally slipped out of gear, almost causing the vehicle to stall, making the steering wheel difficult to turn. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The contact replaced the 12-Volt battery and the fuse box; however, the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 177,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660575May 13, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
My service lights keep popping on and start shaking etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659133May 5, 2025
FUEL/PROPULSION SYSTEM
According to my car being diagnosed the fuel pump needs replaced. The car is available for inspection. A warning signal is on my dash board, its the check engine light that is on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657412April 29, 2025
ENGINE
I have this code p0324 and I replaced the whole knock sensor including the wiring with it and the code still pop up, my car is Chevy Cruze 2014 LTZ 1.4 L4 Turbo. Yesterday I went to dealer to program it and they did program the PCM and later in the evening, the check engine light pop up again with the same code but the car run fine. I seriously want to know what else can cause the issues!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654439April 14, 2025
POWER TRAIN, FUEL/PROPULSION SYSTEM
My 2014 Chevy Cruze has been having some major safety issues as of late. The powertrain has been one of the major components in this system that has failed. The engine has overheated 3 times in the last 3 months causing many safety concerns to others on the road as well as myself due to having to randomly pull over on the side of the road on the busy highway. The car has jolted many times due to losing power and causing my neck to have a severe pinched nerve. These issues are related mainly to the fluid cooling/management systems and related hoses. It is available for inspection upon request. The problem has been confirmed by independent service center. The engine light repeatedly goes on and off causing many issues to the car daily.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11653908April 10, 2025
ENGINE AND ENGINE COOLING, ENGINE
The contact owns a 2014 Chevrolet Cruze. The contact stated that while driving 55 MPH, the vehicle started to emit smoke from the head gasket and from underneath the hood. The check engine warning light was illuminated. The contact contacted the dealer, and the dealer informed the contact that the smoke was coming from the turbocharger. The vehicle was then taken to an independent mechanic who diagnosed the vehicle with cylinder head failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11650469March 25, 2025
ENGINE AND ENGINE COOLING
The contact's daughter owns a 2014 Chevrolet Cruze. The contact stated that while her daughter was driving at an undisclosed speed, she heard an abnormal sound emanating from the engine compartment. The contact stated no warning light was illuminated. The contact stated that on a separate occasion, while driving at an undisclosed speed, the heater failed to function as intended. After a visual inspection of the engine compartment, the contact observed that the coolant level was abnormally low, and an unknown fluid was leaking. The contact stated no warning light was illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the water pump had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11645360February 27, 2025
VEHICLE SPEED CONTROL, POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Transmission won’t shift into gear while driving and the brakes won’t engage when this happens, this will cause a wreck and hurt someone, the codes are showing po700 tcm code
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643067February 17, 2025
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
N/A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641917February 11, 2025
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
What happened 1. A dashboard message has been popping up since December 11 on my 2014 Chevy Cruz car. I only have 77,000 miles on it. The message indicates “service tracking control “ 2. I took the car to the dealer and they said they did a number of repairs and I was charged 900. Some odd dollars to fix some parts to re-Zoll Veve the tracking control issue. 3. I let them know that that message kept coming back up. 4. After several times of taking it back to the dealer paying another $78 for another part they still do not know what the problem is. 5. The main concern is that the message displays over the digital speed control and I cannot determine how fast I am driving. The dealer does not know how to fix this problem. It is a safety concern because I cannot tell how fast I am driving I have I cannot get this problem fixed, and the dealer does not know how to resolve the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640260February 3, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
ABS pump motor stuck X2 & is available for inspection. Brakes could potentially fail putting mine & other's safety at risk. Warning lamps were illuminated. This is the second time this has happened, pump motor was already replaced. There is a recall issued but not for my vehicle specifically. CAN BUS Communication issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637979January 23, 2025
ELECTRICAL SYSTEM, ENGINE
My car caught fire driving down the road
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11628731December 4, 2024
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
Well like everyone car has this nasty cloud of black grey smoke Turns out i have a faulty catalytic converter. Not to mention the constant over heating. The change of the water pump thermostat multiple times. This is a nightmare. I drive with one eye on the road and the other on my needle gauge. I drive with my 2 kids and my biggest fear is catching fire. We inhale the smoke as we drive. Unfortunately this life is taking a toll on me. The stress of this car and always needing something is terrible. Get a new car right. Yeah if life was simple we wouldnt be struggling daily breathing in all thise chemicals.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627153November 25, 2024
ENGINE
My vehicle started leaking coolant from the water pump. Gargling noise coming from the engine and coolant smell is going inside the cabin which is a heath hazard to me and my family. We have been having headache all day. I have 3 kids and a baby in riding in this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625768November 17, 2024
AIR BAGS
Airbags did not deploy during accident. After accident; car displayed service airbags . Head hit windshield
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11624911November 13, 2024
SEAT BELTS
The contact owns a 2014 Chevrolet Cruze. The contact stated that while buckling on the driver's side seat belt, the flexible steel cable snapped. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623401November 4, 2024
AIR BAGS
The contact owned a 2014 Chevrolet Cruze. The contact received recall notification of NHTSA Campaign Number: 23V870000 (Air Bags) and would like to be removed from the recall distribution list because she no longer owns the vehicle. The dealer and the manufacturer were not contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622124October 27, 2024
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I am writing to submit a formal complaint regarding serious safety violations and malpractice by SLValley Chevrolet, along with accountability concerns with General Motors (GM). This complaint follows an existing case with the Utah Attorney General Consumer Protection Division (Complaint SR:9-1384660535) and highlights multiple incidents that compromise vehicle safety and public well-being. Summary of Issues: 1. **Electrical Issues and Unsafe Repairs**: I incurred substantial costs, including a recent invoice of **$2,210.72** dated **October 23, 2024**, for a supposed resolution Salt Lake Valley Chevrolet was supposed to have resvoled for an electrical issue. Despite this, the electrical problems remained unresolved, indicating a lack of professional workmanship and charges for servces not rendedered. Also additional time and money wasted. 2. **Damaged Oil Pan**: Salt Lake Valley Chevrolet caused damage to my oil pan, and they attempted to charge me **$866.00** for this damage. I believe this to be an unfair and unjust practice that reflects poorly on the integrity of their service. I authorized an oil change with the electrical issue and after service the car came home leakinig oil. They damaged the components. An oil change would not have been conducted had there been damage. The April invoice with this company will also show a previous oil change and at that time no issue. 3. **Continued Safety Hazards**: I paid **$531.12** on **September 23, 2024**, for a battery cable replacement, oil change, and tire rotation, which resulted in a new leaking oil issue and a flat tire. My vehicle broke down in traffic due to these unresolved problems, creating a potential accident hazard on the road. Tried to charge me for the damage they caused to oil pan and plug. 4. **Carcinogenic Smoke Exposure**: I faced severe health risks due to inhaling carcinogenic smoke following a service in **February 2024**. A leak at the turbo line feed was noted, and d
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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