Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#11598815July 4, 2024
VISIBILITY/WIPER
Broken mode select gear. Unable to change the heat to defrost and the windshield will not clear in cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598714July 3, 2024
VISIBILITY/WIPER
Broken blend door in hvac box. No heat to defrost windows.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598242July 2, 2024
SERVICE BRAKES, HYDRAULIC
I have a powerstop b992l brake shoe and hardware kit. The mfg date is 2023/12/04. The issue is that the drum adjusters are made in a way they do not turn freely, thereby the drums will not adjust. In the diagram pat b will not turn on part a. There are clear witness marks on the inside where the end fits on the ratchet pawl. I have the parts available for inspection as needed and can mail then as well as the box side with their information.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593075June 7, 2024
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I own 3 Chevy Cruze, a 2012, 2013 and 2016. They all partial power down or decelerate while driving. The local Chevy dealers has no recalls for this issue or any other for that matter. Please advise
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589706May 20, 2024
ENGINE
Coolant loss and overheating requiring additional coolant. Warning of possible power loss due to overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11589343May 17, 2024
SEATS, ENGINE, UNKNOWN OR OTHER
I'm looking into purchasing a Chevy Cruze 2013 Lt from a friend. I am researching and noticing some issues and recalls. I was wondering if this statement is true. Could you let me know more information about this? Thank you for your time. The issues I'm seeing are the turbocharge and coolant at the moment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588307May 12, 2024
ENGINE, ELECTRICAL SYSTEM, STEERING
Car caught on fire under hood
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11583338April 16, 2024
ENGINE
Everything thing on this engine has failed. Oil and coolant leaks just keep happening now the head gasket started leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568925January 31, 2024
EXTERIOR LIGHTING, STEERING, SERVICE BRAKES
The cars first started telling me randomly that it needed service to the stabilitrak and the. Would disappear, the next component was the anti theft activated and after turning car off..next time I tried to turn on, it acted as if battery was dead and locked my key in ignition. Fixed itself a couple hours later. Next time it gave me issues all of these components started to come on at same time while also causing power steering to come on and go out in the middle of driving which could have caused a horrible wreck (didn’t thank god) and also started flickering lights inside and outside of car, and the radio turned on and off as well…the car now will not turn on and acts as if battery is dead unless I use cables and have someone jump start my car…it definitely seems to be shorting out like the wiring isn’t working the way it should…I have now taken it to auto one and they tested battery and altinater and said both were in great condition, so I researched and have seen that my car make and model years from 2011-2015 have a recall on the negative battery cable not being crimped right enough but my car specifically isn’t included because it is past its warranty…which I’m sorry is ridiculous in every way no matter any warranty this was a mistake made by the manufacturer and it should be corrected on every car that is included in the years they specifically stated themselves they failed to do correctly when made…my car behaving this way and putting me and my family in danger is nothing that is our fault but the manufacturers and it should 100% be covered…I’m currently waiting to have it looked at by mechanic to reconfirm what I already know, and will know shortly that it is indeed the negative battery cable..I need this covered and corrected by dealer near me
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568380January 28, 2024
ENGINE
2013 chevy cruze has so many coolant leaks coming from different locations. This vehicle should be on recall for this major problem. It is basically a lemon but doesn't quite meet requirements for lemon. So close though
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567402January 24, 2024
ENGINE, SUSPENSION
There is a leak that is causing the coolant reservoir tank to empty every couple of days. It appears that the coolant fumes are going inside the car. It has been taken to the repair shop on several occasions and has had the coolant reservoir replaced. However, the problems persists and the coolant fumes are making me ill from inhaling them. The car was taking in to a Chevrolet dealer December 2023 for an oil change and the service technician stated my car was “fine”. I asked about any possible leaks as I have observed spots in my parking spot. He assured me there were no problems with my car, but I persisted. He printed the service log and he determined the staff who completed the oil change had in fact noticed a leak, but the guy at the desk assured me there was not a problem. A few weeks have gone by and coolant continues to leak and the fumes are getting inside the cabin of the car. They are most noticeable when use the heater or the AC and the fumes can also be observed when I exit the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564586January 10, 2024
ELECTRICAL SYSTEM, ENGINE
Vehicle, when parked in garage with key in the ignition, will start all by itself. There have been several times in the past when I could hear the car attempt to start itself unsuccessfully in the garage as well. I run down to remove the key from the ignition when this happens. Idling engine in an enclosed garage can lead to carbon monoxide poisoning to home owner and occupants. Removing key from ignition when parked alleviates problem however this has happened several times now both in and out of garage. One owner vehicle since new, no other keys or objects on key ring/fob when this has happened. Vehicle has 75k miles. Problem began at around 70k miles. Car has been garaged and well cared-for it’s entire life.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558464December 5, 2023
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Traction control warning pops up and steering stops, even while driving. Motor shuts down and smells like fuel in water res.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11556749November 25, 2023
ENGINE
Recall Bulletin: 14371B; water pump leaked causing a crack in the coolant reservoir, The dealership in charge of repair stated that the leak caused permanent engine damage and was now undrivable and needed a new engine. Coolant (anti-freeze) is very hazardous to your health and a coolant leak can cause your engine to overheat and cause damage to your vehicle (including reduced power to your engine). No, the temperature gauge remained at a neutral to cool temp at all times, despite the dealership claiming that the engine was running hot and therefore causing the damage (engine damage = unable to retain pressure).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553913November 7, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, AIR BAGS
I wanted to file this because I feel this a safety concern. My vehicle has always been kept up on maintenance. One day out no where it started acting up my 2013 Chevy Cruze Ls. I had a shop come back after they did a diagnostic that is was a faulty throttle body sensor and Pcv. I have issues with it shutting off and I’ll have to coast it to stop.What I’m not understanding how can there be recalls for my vechicle same problems same make/model but it’s not showing my vehicle matching up with my Vin #.I do have all the supporting documents and paperwork stating these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549062October 9, 2023
ENGINE
The car overheated in the Spring of 2023 and was towed to a repair shop. The shop determined the thermostat went bad. It was replaced. The car broke down on the interstate on October 1 and had to be towed again. The shop determined the head gasket had blown due to coolant and oil mixed in cylinders. They advised the head gasket could be sent to a machine shop to repair (at a cost of $3k), but no guarantee it won't happen again due to the history of the 2013 Chevy Cruze engines. The recommended replacing the engine instead at a cost of $6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543816September 11, 2023
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, STEERING
The contact owns a 2013 Chevrolet Cruze. The contact stated while driving approximately 45 MPH, the vehicle stalled. The contact coasted to the side of the road and stopped the vehicle. The contact stated restarted the vehicle after several attempts. The contact stated no warning light was illuminated. The contact stated there was white smoke coming from the exhaust. The contact stated that the failure had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the water pump needed to be replaced. The vehicle was repaired. The contact stated that the water pump failed again and was replaced; however, recently the water pump failed again. Additionally, the contact stated that there were electrical failures with the vehicle and the doors failed to lock as needed. The contact also stated that the steering wheel had locked up on several occasions. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542801September 5, 2023
SERVICE BRAKES, POWER TRAIN, VISIBILITY/WIPER
ABS system is failure. Stability, traction control. Catalytic converter failure, mileage reading failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542531September 4, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
Coming home from grocery shopping the night of Sept 3, 2023 the radio kept turning off then coming back on. I was on the highway about 20miles from home radio still turning on and off about every 5mins (go black/blank then light back up) and I had felt when i would accelerate it would as I would slightly go up hill. Once I jad got about 4miles from my house the radio went off once again and dash warning light said "Stabili Trak" and head lights had went off then came back on again. I just was grateful I was not to far from home since it was dark out and the lights were now Turning off too. The next morning (sept 4, 2023)since I did not have another vehicle and my son needed to get to football practice, I drove down the lane of my driveway and the dash warning light kept flashing, the window warning light said turn window on (so I rolled it back up and it turned off), radio kept turning on and off relentlessly, vehicle kept shutting off on me while driving before I even got down my driveway which is about 200 feet. I starred it back up and returned home. I made phones calls to drip it off in sussex NJ at service center where I had bought car as someone followed me(I did not have any problems the hour drive there/40miles) left a message on the voicemail regarding issue, checked to see of recalls though wasn't any. It was not safe to drive the way the car was, just with the only 1 warning dash signal in the middle of driving and headlights stop working them start to couldve caused accident then car turned off while I slowly drove down my driveway doing 7mph as well and I had my son in the car too. Very scary especially driving at night and that happens without much of a warning at 1st.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541330August 29, 2023
POWER TRAIN, ENGINE
The Water pump failed causing my car to almost stall out and overheating losing power and almost causing me to get hit
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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