Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10885897July 19, 2016
AIR BAGS, SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT CRASHED INTO A FENCE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AFTER THE CRASH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10881614June 29, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING 15 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED AND THE VEHICLE WOULD NOT STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE AFTER CONTINUALLY DEPRESSING THE BRAKE PEDAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874825June 17, 2016
UNKNOWN OR OTHER
AFTER HAVING OTHER RECALLS WITH THIS VEHICLE, NOW THERE IS A TRANSMISSION FLUID LEAK DIRECTLY AFTER THE WARRANTY EXPIRED. THIS WAS DISCOVERED AT THE DEALERSHIP WHEN "CHECK ENGINE" LIGHT WAS ON DUE TO EVAP VENT VALVE NEEDING REPLACED. SHOTTENKIRK CHEVROLET STATED THE TRANSMISSION FLUID LEAK REPAIR WILL COST $1,380.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10874606June 16, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
THE CHROME PLATING ON BOTH THE FRONT DRIVER AND PASSENGER INTERIOR DOOR HANDLES STARTED TO PEEL OFF WHICH CREATED SHARP EDGES ON THE HANDLES IN WHICH I AND OTHERS HAVE CUT OURSELVES ON. I HAD TO CHIP SOME OF THE CHROME PLATING OFF AND WRAP THE HANDLES WITH TAPE TO PREVENT MYSELF AND MY KIDS FROM GETTING CUT ON THE PEELING CHROME FINISH.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10873781June 12, 2016
UNKNOWN OR OTHER
TRANSMISSION PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872810June 6, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUIZE. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED FROM SIXTH GEAR TO FIRST. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT HAD TO PULL OVER IN A PARKING LOT AND THE VEHICLE RESTARTED NORMALLY AFTER 20 MINUTES. THE FAILURE RECURRED AND WOULD NOT CHANGE GEARS. THE VEHICLE WAS NEVER TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 92,000. UPDATED 08/02/16*LJ THE CONSUMER STATED THE VEHICLE LOCKED UP AND WENT INTO FIRST GEAR. UPDATED 08/15/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872050June 2, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
LOSS OF POWER STEERING DURING DRIVING, RADIO FLICKERS ON AND OFF WHILE DRIVING, WHILE PRESSING BRAKE WHILE STOPPED THE CAR CONTINUES TO JUMP FORWARD - CITY DRIVING ON HIGHWAY AND STREETS. BEGAN HAPPENING ONE MONTH AFTER I PURCHASED CAR ON 4/3/2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10872118June 2, 2016
SERVICE BRAKES, POWER TRAIN
WHEN AT A STOP AND WHEN I GO TO TAKE OFF CAR ROLLS BACKWARD. THIS CAR HAS A AUTOMATIC TRANS, BUT ACT LIKE A STICK TRANS, I BOUGHT THIS CAR NEW OFF LOT. AND FIRST BRAKES KEEP LOCKING UP LIKE SOMETHING IS IN IT. BUT IF I ROLL BACKWARD IT DISENGAGES . I'VE TAKEN IT TO THE DEALER A COUPLE OF TIMES DUE TO THIS ISSUE AND THEY ALSO HEARD IT BUT NEVER COULD FIND ANYTHING. I REALLY LIKE THIS CAR BUT IT FALLING APART FROM DAY ONE.. I KEEP IT SERVICED LIKE I AM SUPPOSE TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871902June 1, 2016
FUEL/PROPULSION SYSTEM
THESE ARE SOME PHOTOS OF THE DEFECTIVE FUEL LINE FROM PREVIOUS COMPLAINT. THE PART NUMBER OF THE FUEL LINE IS 13269487 AS SHOWN IN ONE OF THE PHOTOS. THE ENTIRE DESCRIPTION IS LISTED IN COMPLAINT, NHTSA ID NUMBER: 10871417
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871417May 30, 2016
FUEL/PROPULSION SYSTEM
FUEL LINE CONNECTION LEAKS GASOLINE UNDER RIGHT REAR OF CAR EVERY TIME IGNITION KEY IS TURNED ON AND WILL CONTINUE TO LEAK WHEN CAR IS BEING DRIVEN. FAILURE CAN OCCUR FOR NO REASON AT ANY TIME. THE LOCATION OF THE CONNECTOR IS HIGHLY SUSCEPTABLE TO BEING DAMAGED AS IT IS UNPROTECTED AND EXPOSED EXTENDING UNDER THE VEHICLE. THIS IS A KNOWN PROBLEM AND NO GM RECALL HAS BEEN ISSUED AND IS A POSSIBLE FIRE HAZZARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865859May 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED, THE KEY TURNED, THE RADIO WORKED, AND THE GEAR SHIFTER INDICATOR MOVED UP AND DOWN THE SCALE. THE CHECK ENGINE WARNING INDICATOR ALSO ILLUMINATED. THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DETERMINED THAT THE PRINDEL SHIFT LEVELER WAS NOT REFLECTING THE POSITION OF THE GEAR SHIFTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865631May 18, 2016
VISIBILITY/WIPER
WHILE DRIVING IN THE RAIN AT CRUISING SPEED ON THE HIGHWAY, MY DRIVER'S SIDE WINDSHIELD WIPER (TRANSMISSION LINKAGE) SEPARATED AT ONE OF THE BALL/CUP JOINTS CAUSING MY WIPER TO UNCONTROLLABLY FLY BACK AND CONTACT MY DRIVER'S SIDE WINDOW. LEAVING ME WITHOUT AN OPERABLE WIPER SYSTEM AND SAFE TRANSPORTATION TO WORK. THIS IS THE SECOND SUCH FAILURE ON THIS VEHICLE AS THE SAME ISSUE WAS REPAIRED APPROXIMATELY A YEAR AGO. OBVIOUSLY, A SAFETY CONCERN DEPENDING ON THE DRIVING AND WEATHER CONDITIONS AT THE TIME OF FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864332May 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PCV AIR CHARGE BYPASS TUBE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIRS, THE VEHICLE BEGAN TO INCREASE IN RPMS WHILE IDLING ROUGHLY. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A VACUUM LEAK AND THE DIAPHRAGM AND VALVE COVER ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,064.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863618May 6, 2016
ELECTRONIC STABILITY CONTROL (ESC)
I WAS STRANDED FOR 4 HOURS IN THE RAIN WITH MY GROCERIES LOCKED IN MY TRUNK AT WAL-MART WHEN I TRIED TO START MY CHEVY CRUZ THE STABLI TRACK LIGHT CAME ON MY STEERING WHEEL LOCK AND MY KEYS WAS ALSO LOCK ON THE IGNITION ON MAY 3 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861639April 27, 2016
STRUCTURE:BODY
THE INTERIOR CROME OVERLAYS OF THE DOOR HANDLES AT THE SEAM OVERLAY IS PEELING BACK ACUSING A SHARP AND A CUTTING HAZARD. EVERYTIME YOUOPEN THE DOOR IT POSES A THREAT TO GET CUT DEEPLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861761April 27, 2016
TIRES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE EQUIPPED WITH GOODYEAR ASSURANCE TIRES, SIZE P215/55R17. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE WAS SEPARATING FROM THE RIM AND LEAKING AIR. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TIRE NEEDED TO BE REPLACED. THE TIRE WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND VEHICLE FAILURE MILEAGE WERE UNKNOWN. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861841April 26, 2016
TRACTION CONTROL SYSTEM
NTSB: 2011 CHEVROLET CRUZE: CONSUMER STATED THE CAR GOES FROM NORMAL DRIVING SPEED, AND IT WILL IMMEDIATELY DROP TO 2-5 MPH WITH A MESSAGE STATING "LOW ENGINE MODE, SERICE STABILITRACK" SEE 10839439 *SS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861156April 25, 2016
UNKNOWN OR OTHER
MY A/C CONDENSER WAS HIT BY A ROCK AND THE DEALER SAID IT'S NOT COVERED UNDER WARRANTY. BUT I KNOW THERE IS A TSB #10461 ABOUT THE A/C CONDENSER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861008April 22, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE HAD DIFFICULTY ACCELERATING AND THE RPMS INCREASED. LATER, WHEN THE CONTACT ATTEMPTED TO REVERSE THE VEHICLE, IT FAILED TO MOVE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 11V273000 (POWER TRAIN). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. UPDATED 07/22/16*LJ THE CONSUMER STATED THE VEHICLE WOULD NOT REACH HIGHWAY SPEED. UPDATED 07/28/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860062April 18, 2016
SERVICE BRAKES
THE VEHICLE HAS NO OPEN RECALLS, AND THE RECALL ADDRESSING THE BRAKE PRESSURE, (MICRO SWITCH PROBLEM) HAS BEEN COMPLETED. ON OCCASIONS INCLUDING THIS MORNING, WHEN THE VEHICLE SITS OVERNIGHT, THERE SEEMS TO BE A LOSS OF BRAKE PRESSURE, THAT IS YOU CAN PRESS THE BRAKE PEDAL ALL THE WAY DOWN WITH SIGNIFICANT PRESSURE, AND THE VEHICLE BARELY STOPS. I FIRST NOTICED IT BACKING OUT OF THE DRIVEWAY, AND COMING TO THE FIRST STOP SIGN AT THE END OF OUR SIDE STREET. ONCE THE VEHICLE HAS BEEN RUNNING FOR A SHORT PERIOD OF TIME, AND AFTER AT LEAST ONE ATTEMPTED STOP, THE PRESSURE GOES TO NORMAL. NOW THAT I AM AWARE OF THE POTENTIAL OF THIS HAPPENING, I NOTICED EVEN WITH THE CAR IS STATIONARY BEFORE BACKING OUT, THE BRAKE PRESSURE IS LOW. RESEARCHING THE PROBLEM IT SEEMS LIKE I AM NOT THE ONLY ONE HAVING THIS EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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