Chevrolet Cruze Complaints (2013)

587 consumer complaints on file.

#11109628July 5, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 65 MPH, THE AIR BAGS ERRONEOUSLY DEPLOYED AFTER DRIVING OVER AN OBJECT IN THE ROAD. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (COLUMBIA CHEVROLET, 9750 MONTGOMERY RD., CINCINNATI, OHIO), BUT THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104232June 27, 2018
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 60 MPH IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO JEFF WYLER EASTGATE AUTO MALL (1117 OH-32, BATAVIA, OH 45103, (513) 752-3447) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 99,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101995June 15, 2018
ENGINE
MY CAR KEEPS SAYING AC TURNING OFF DUE TO ENGINE OVERHEATING BUT THE ACTUAL CAR IS NOT OVERHEATING, BUT THE COOLANT IN THE RESERVOIR IS BOILING AND LEAVING THE COMPARTMENT QUICKLY. WHEN I DRIVE A WHILE, I CAN SEE STEAM COMING FROM THE SIDE WHERE THE COOLANT IS LOCATED AND IT IS BOILING ONCE I OPENED IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101996June 15, 2018
ENGINE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. ON SEVERAL OCCASIONS, WHILE THE VEHICLE WAS BEING DRIVEN, THE 'AIR CONDITIONER TURNING OFF DUE TO HIGH ENGINE TEMPERATURE' WARNING MESSAGE ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. CURRIE MOTORS CHEVROLET (8401 ROOSEVELT RD, FOREST PARK, IL 60130, (708) 771-2600) WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102186June 15, 2018
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 70 MPH, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. THE CONTACT PULLED OVER ONTO THE SHOULDER AND TURNED OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (BUD CHEVROLET BUICK IN ST MARYS, OHIO, 419-954-0649) WHERE IT WAS DIAGNOSED THAT THE DRIVER ASSIST MODULES IN THE REAR OF THE VEHICLE WERE FAULTY AND CAUSED THE BLACKOUT ON THE INSTRUMENT PANEL. ON ANOTHER OCCASION, WHILE PULLING OUT OF A PARKING SPACE, THE BRAKE PEDAL WAS DEPRESSED AND FELT VERY STIFF. THE SAME DEALER DIAGNOSED THAT THE BRAKE VACUUM PUMP NEEDED REPLACEMENT. THE FAILURES WERE BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101780June 14, 2018
SERVICE BRAKES
I BOUGHT A 2013 CHEVY CRUZE A YEAR AGO. THE BRAKES FAIL WHEN CAR IS IN REVERSE AND THE BRAKE PEDAL GETS HARD. IT HAPPENS INTERMITTENTLY BUT I'VE TAKEN IT TO THE DEALERSHIP TWICE AND THEY COULDN'T FIND ANYTHING WRONG. I'M AFRAID FOR MY SON TO CONTINUE TO DRIVE THIS VEHICLE. THERE ARE NO RECALLS BUT AN INTERNET SEARCH SAYS THERE ARE MANY BRAKE PROBLEMS WITH ALL CRUZES. NOT HAPPY I MADE THIS PURCHASE AND WILL BE TRADING THIS IN IF THE NEXT SERVICE APPT DOESNT FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101581June 13, 2018
POWER TRAIN
TAKATA RECALL VERY HARD SHIFTING AND CLUNKING NOSE WHEN SHIFTING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101314June 12, 2018
ENGINE
COOLANT HOSE LEAK RUPTURED WITHOUT CAUSE OR WARNING CAUSING ENTIRE HOSING SYSTEM TO EXPLODE AND CAR OVERHEATED OBVIOUSLY WHILE DRIVING. IT RESULTED IN THERMOSTAT AND HOUSING ALONG WITH ADDITIONAL COOLANT HOUSING TO BE REPLACED ABOUT A MONTH AGO. NOW MY CAR IS BELLOWING WHITE SMOKE AND IDLING FUNNY AND I FIND OUT I'VE BLOWN A GASKET. MY VIN ISN'T LISTED BUT I SEE OTHER CHEVYS WITH THIS SAME COOLANT HOSE WEAKNESS ISSUE AS MINE. APPEARS THERE ARE MORE THAN JUST THOSE LISTED. EXTREMELY COSTLY REPAIR. ALSO HAVE SIMILAR ISSUE WITH THE FUEL INJECTION/TAKE OFF WITH NO POWER AND SLOW TO GO WHICH HAS ALMOST BEEN DEADLY IN HIGHWAY TRAFFIC. WILL NEVER BUY ANOTHER CHEVY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100714June 9, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR LOOSES SPEED CAN'T GIVE IT GAS HAS NO PULL! ONCE YOU TAKE IT OUT OF GEAR AND PUT BACK IN DRIVE, WORKS FINE. LIGHTS FLICKER ON AND OFF, ON RADIO. BOUGHT CAR IN FEBRUARY WITH 49.000 MILES ON IT DROVE TO STORE CAME BACK OUT OF STORE CAR WAS COMPLETELY DEAD! MADE NO SOUND, CHECKED BATTERY EVERYTHING, 5 MIN LATER STARTED RITE UP. THIS CAR DOES NOT FEEL SAFE TO ME, I WISH I COULD RETURN IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099892June 5, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
OK SO I NEEDED A NEW CAR AND WENT AND ENDED UP AT A NICE LOOKING USED CAR LOT AND FINANCED A 2013 CHEVY CRUZE LT. SINCE PURCHASING THE CAR. (AT THIS MOMENT I'VE ONLY HAD THE CAR FOR 23 DAYS) I HAD THE CAR LOOKED OVER BY MY MECHANIC AND EVERYTHING LOOKED GOOD AND FINE. AND SINCE DAY 1 THESE ARE THE RECALLS THAT HAVE BEEN MADE ON THIS VEHICLE BUT NOT FOR MY VIN BUT IS HAPPENING WITH THE CAR IN ORDER FROM WHEN FIRST NOTICED. FIRST I WAS STOPPED AT A RED LIGHT AND THE CAR JERKED FORWARD AND HONESTLY SCARED ME AS IT FELT LIKE I HAD JUST BEEN HIT BY THE CAR BEHIND ME. ( WHICH WASNT THE CASE AS I GOT OUT TO CHECK). WELL THEN AFTER A FEW DAYS IM ON THE INTERSTATA AND DECIDED TO USE THE SPEED CONTROL, AT FIRST IT WAS JUST LIKE YOU WOULD EXPECT IT TO BE BUT AFTER NOT EVEN 5 MINUTES THE CAR STARTS ACTING LIKE IN TAPPING AND RELEASING THE GAS AND WILL NOT STOP UNLESS SPEED CONTROL IS TURNED OFF OR STOPPED. SO THEN I RUN OVER A NAIL AND GO TO REPLACE THE TIRE AND THE MECHANIC LOOKS OVER THE CAR AGAIN AND BRING AN OIL LEAK TO MY ATTTENTION FROM THE OIL PAN AND SHOWN VISIBLE OIL ON THE GASKET. (ALREADY UNDER MY LIMITED DEALER WARRANTY). SO SINCE THEN I HAVE CHECKED THE OIL EVERY DAY JUST TO BE SURE IM NOT RUNNING LOW AND IT WASNT LOW. WELL LIKE A WEEK LATER I MAKE A DRIVE I HAVE ACTUALLY MADE IN THIS CAR ABOUT 6 TIMES ALREADY TO HAVE LUNCH WITH A FRIEND AND WHEN I GET THERE TURN THE CAR OFF AND THEN THE FRIEND IS 10 MIN AWAY SO I RESTART THE CAR FOR THE AC. DIDNT HAVE THE CAR BACK ON FOR 2 MIN AND THE CAR STARTED BEEPING WITH ENGINE OVERHEAT WARNING. TURNED THE CAR OFF AND POPPED HOOD TO CHECK AND FROM THE OVERHEATING I GUESS THERE WAS PRESSURE ON THE HOSE IT JUST POPPED THE HOSE FROM THE CLAMP AND COOLANT WENT EVERY WHERE. HAD BEEN AWAY FROM THE CAR AND CAR WAS COOLED AND ADDED MORE COOLANT TO IT. AND EVERYTHING IS FINE. WELL THEN THE NEXT NIGHT OUT OF NO WHERE THE HEAD GASKET BLEW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100090June 5, 2018
ENGINE
WHEN CAR IS RUNNING THERE IS A KNOCKING AND WHINING UNDER THE HOOD AND THEN WHEN DRIVING THE CAR JERKS OR BOGGLED DOWN LIKE IT'S ABOUT TO DIE. TODAY THE 'SERVICE STABILITRAK' LIGHT CAME ON AND THE CAR BECAME WORSE WITH THE JERKING AND WHEN AT A RED LIGHT THE CAR DIED. I RESTARTED THE CAR AND IT IS PUSH TO START BUT SOUNDED ALMOST FLOODED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099547June 4, 2018
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE REVERSING OUT OF THE DRIVEWAY, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. IN ORDER TO STOP THE VEHICLE, THE EMERGENCY BRAKE HAD TO BE APPLIED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (DAY'S CHEVROLET, 3693 COBB PARKWAY NW, ACWORTH, GA 30101, 678-269-6042) WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,930. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097920May 25, 2018
ENGINE
THERE WAS A RECALL ON 2013-2014 CHEVY CRUZ TURBOS WITH CERTAIN VIN NUMBERS. I OWN A 2013 CHEVY CRUZE, WITH THE EXACT ENGINE (1.4L TURBO ENGINE). MY TURBO IS GOING (THE EXACT SAME ISSUE WITH THE RECALLED PART FOR THE OTHER CHEVY CRUZE'S), BUT MY VIN ISN'T INCLUDED IN THE RECALL. I WANTED TO REACH OUT TO SEE IF THE RECALL WASN'T EXPANSIVE ENOUGH. IT SEEMS STRANGE THAT MY LESS-THAN-60,000 MILE, 5 YEAR OLD CAR HAS THE EXACT SAME PROBLEM AS OTHER CARS BUILT WITH THE SAME ENGINE / YEAR, AND THAT THE PROBLEMS AREN'T RELATED. IT'S $1600 TO FIX, AND IF IT WAS A DEFECT FROM THE MANUFACTURER, THAT SEEMS LIKE AN UNFAIR AMOUNT TO PAY. THE ISSUE HASN'T INCAPACITATED THE CAR YET; IT WAS DIAGNOSED THROUGH A CHECK ENGINE LIGHT ON MY CAR WHEN I WAS GETTING A TIRE FIXED AT THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091627May 3, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
THE VEHICLE HAS BEEN GOING TO ANTI THEFT MODE AND TOOK IT IN THEY FOUND COOLANT RESERVOIR LEAKING THERMOSTAT LEAKING ALONG WITH THE DRIVE BELT HAS COOLANT ON IT CAUSING IT TO SQUEAK ACCORDING TO CHEVROLET CAR SEEMS LIKE WHEN I'M DRIVING IT IT FEELS LIKE ITS MOVING FWD ON IT'S ON WHEN I HAVE MY FOOT ON BRAKE AT A COMPLETE STOP. MY CAR IS AT 143,000 MILES ON IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089638April 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING 40 MPH, THE VEHICLE BEGAN TO OVERHEAT AND "AIR CONDITIONER TURNING OFF DUE TO VEHICLE OVERHEATING" DISPLAYED. THE CONTACT PARKED THE VEHICLE, OPENED THE HOOD TO ALLOW THE ENGINE TO COOL DOWN, AND ADDED COOLANT. THE VEHICLE DROVE NORMALLY THE NEXT DAY, BUT OVERHEATED AGAIN DURING THE EVENING HOURS. WHEN THE FAILURE RECURRED, THE STABILIZER INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS UNABLE TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT RESEARCHED THE FAILURE ONLINE AND FOUND NHTSA CAMPAIGN NUMBER: 13V452000 (POWER TRAIN) AS A POSSIBLE CAUSE OF THE FAILURE, BUT THE VIN WAS EXCLUDED FROM THE RECALL. THE FAILURE MILEAGE WAS 110,357.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089682April 23, 2018
ENGINE
TRACTION CONTROL NEEDS SERVICING LIGHT CAME ON WHILE I WAS DRIVING AT 45 MILES PER HOUR, THEN CAR NOT RUNNING WELL, THEN ENGINE LIGHT, ENGINE KNOCKING, AND HARDLY RUNNING. VEHICLE HAS JUST OVER 72000 MILES. I HAVE READ IN CONSUMER REPORTS THAT THIS YEAR MODEL HAS FAULTY PISTONS. THIS SHOULD HAVE BEEN A RECALL IF THEY KNEW THIS ENGINE WAS NOT BUILT WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089688April 23, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE JERKED AND THE TRACTION AND ENGINE INDICATORS ILLUMINATED. THE CONTACT ALSO NOTICED SMOKE OCCASIONALLY UNDERNEATH THE HOOD. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ENGINE CYLINDER MISFIRED AND THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE TECHNICIAN REFERRED THE CONTACT TO THE DEALER (WALKER CHEVROLET, 3940 CAROTHERS PKWY, FRANKLIN, TN 37067, 615-538-5184) WHERE IT WAS ALSO DIAGNOSED THAT THE ENGINE NEEDED TO BE REBUILT OR REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE MANUFACTURER REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 72,000. *TT CONSUMER STATED CRACKED TURBO IS OCCURING IN THIS VEHICLES ALSO TURBO AND CATALTIC CONVERTER WENT OUT 2 WEEKS LATER UPDATED 6/15/18*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11084586April 11, 2018
ENGINE, POWER TRAIN
MY 2013 CHEVY CRUZE THAT HAD 80000 MILES ON IT HEAD GASKETS ARE BLOWN OUT ALONG WITH THE BOLTS AND COOLING SYSTEM. UPON REVIEWING OTHER COMPLAINTS AND SPEAKING TO OTHERS THIS SEEMS TO BE A PROBLEM. THE CAR HAD REGULAR TUNE-UPS AND OIL CHANGES ALONG WITH A ENGINE FLUSH. I HAVE ATTACHED A COPY OF THE ESTIMATE TO REPAIR THE GASKETS. THE SHOP ALSO INFORMED ME THAT IF I WANTED THE COOLANT SYSTEM FIXED AND IT IS ON RECALL THAT THEY WOULD FIX AROUND THE COOLANT SYSTEM ...SEND THE CAR TO THE DEALERSHIP TO REPAIR THE RECALL AND SEND THE CAR BACK TO THEM TO FINISH REPAIRS. I HAVE ONLY HAD THE CAR 4 YEARS AND WHEN I PURCHASED IT THE CAR ONLY HAD 10000 MILES AND FOR THIS TO HAPPEN THIS EARLY IN A CAR IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084659April 11, 2018
ENGINE
I WAS DRIVING ON THE BOULEVARD AND STOPPED AT THE RED LIGHT ONCE IT GOT GREEN THE CAR TURNED OFF ON ME HAD TO PUT IT IN PARK AND RESTARTED THE CAR TO WORK AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084414April 10, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
CAR SHUTS OFF COMPLETELY.AFTER 10 MINUTES WILL RESTART.STEERING LOCKS UP WHILE DRIVNG.STABLI CONTROL COMES ON.LOSS OF ALMOST AL L POWER.HAPPEN IN DRIVEWAY.WHILE DRIVING TURNING .LOSS OF POWER SO THAT CAR WONT MOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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