Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#11102353June 18, 2018
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING AT UNKNOWN SPEEDS, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND. AS A RESULT, THE VEHICLE CONTINUED TO MOVE FORWARD. THE EMERGENCY BRAKE ALSO FAILED TO STOP THE VEHICLE. THE CONTACT HAD TO PUMP THE BRAKE PEDAL TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT THAT THE MOTOR SWITCH AND POWER BRAKE VACUUM SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED A LOCAL DEALER (ROGER DEAN CHEVROLET, 101 SW PINE ISLAND RD, CAPE CORAL, FL 33991, (239) 574-3326) AND WAS INFORMED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 13V360000 (SERVICE BRAKES, HYDRAULIC) IN 2014 AT 9,000 MILES. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 42,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101358June 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
WITHOUT ANY PREVIOUS PROBLEMS BEFORE THIS DAY.. MY TRANSMISSION WENT OUT WITH ONLY 80,000 MILES ON JUNE 7, 2018. BEING ON A BUSY 2 LANE, CURVY HIGHWAY, MY CAR JUST COMPLETELY WENT OUT OF GEAR AND THANKFULLY I WAS ABLE CRUISE OFF TO THE SIDE. A FEW MINUTES LATER AN ALERT THAN CAME UP ON MY DASH AND SAID "TRANSMISSION HOT, IDLE ENGINE". I HAD BOUGHT THIS CAR IN 2014 WITH ONLY ONE PREVIOUS OWNER THAT TOOK REALLY GOOD CARE OF IT. IT IS RIDICULOUS FOR MY TRANSMISSION TO GO OUT WITH SUCH LOW MILEAGE AND TO HAVE TO PAY $5,000 FOR A NEW ONE AND PLUS THE CAR PAYMENTS I STILL HAVE ON IT. UNFORTUNATELY, I AM NOT THE ONLY PERSON TO HAVE THIS ISSUE. THERE ARE MANY OTHERS. JUST BECAUSE THEY LOOK NICE DOESN'T MEAN IT WILL LAST LONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101412June 12, 2018
AIR BAGS
THE 'SERVICE AIRBAGS' MESSAGE SUDDENLY BEGAN APPEARING, DISAPPEARING, AND REAPPEARING. THE ISSUE APPEARS TO BE ASSOCIATED WITH THE CAR'S MOVEMENTS AND WHETHER THE CAR WAS PARKED OUTSIDE DURING A HOT DAY ' WHICH IS THE CASE FOR MOST WEEKDAYS. THE ISSUE SEEMS ODD CONSIDERING THE 2013-2014 CHEVROLET CRUZE MODELS HAVE A RECALL FOR A DEFECTIVE AIRBAG PART, BUT NOT THE 2012 MODEL. YET, WE SEEM TO BE HAVING THE VERY SAME ISSUE. IN ADDITION, I AM THE VEHICLE OWNER'S SON, AS THE OWNER HAS DIFFICULTY GOING THROUGH THESE STEPS ONLINE. AS SUCH, I AM CURRENTLY UNABLE TO UPLOAD A PICTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101188June 11, 2018
POWER TRAIN
TRANSMISSION FAILED ON A BUSY HIGHWAY OUT OF NOWHERE. I SLOWED DOWN DUE TO TRAFFIC, AND MY VEHICLE STALLED. I FELT A SHUDDER / POP, AND I WAS NOT ABLE TO ACCELERATE TO GET MY CAR MOVING AGAIN. I WAS LUCKY NOT TO BE IN A SERIOUS ACCIDENT. CONVENIENTLY FAILED RIGHT OUT OF WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101210June 11, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
MY CAR IS VERY DANGEROUS! SHUTS OFF WHILE ON FREEWAY! JERKS FORWARD WHILE ON BRAKES, CAUSED AN ACCIDENT! CRUISE CONTROL DOES NOT WORK! ELECTRICAL THINGS FLASHING ALL THE TIME! JERKS AND LOCKS UP ALL 4 WHEELS WHILE DRIVING! JUST TODAY IS SHUT DOWN ON THE HIGHWAY I STRUGGLED TO GET IT HOME WHILE THE RPM'S WERE UP ABOVE 6! YOU NAME IT, IT HAS IT. THINK THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THE MAKERS OF THIS VEHICLE!! CLASS ACTION LAWSUIT!!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11098943May 31, 2018
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING 4 MPH, THE CRUISE CONTROL SEIZED AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE ALSO OCCURRED WHILE THE VEHICLE WAS IN REVERSE. IN ORDER TO STOP THE VEHICLE, EXTREME PRESSURE HAD TO BE APPLIED TO THE BRAKE PEDAL. THE FAILURE OCCURRED SEVERAL YEARS AGO AND WAS TAKEN TO RILEY CHEVROLET BUICK GMC (2033 CHRISTY DR., JEFFERSON CITY, MO 65101). THE VEHICLE WAS DIAGNOSED AND REPAIRED, BUT THE SPECIFICS WERE NOT PROVIDED. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED WITH A BRAKE MICRO VACUUM SWITCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098996May 31, 2018
AIR BAGS, SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO ENGAGE. THE CONTACT STATED THAT SIGNIFICANT PRESSURE WAS APPLIED TO THE BRAKE PEDAL; HOWEVER, THE CONTACT STILL REAR-ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. EARNHARDT CHEVROLET IN CHANDLER, ARIZONA WAS MADE AWARE OF THE FAILURE, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11099022May 31, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
IT HAS BEEN A KNOWN ISSUE ALL OVER THE INTERNET THAT THE 2012 CRUISE HAS HAD A PROBLEM WITH ITS ELECTRICAL SYSTEM. ALONG WITH MYSELF MANY OTHERS HAVE NOTED THAT WHILE DRIVING THE CARS ELECTRICAL SYSTEM GOES OUT DISABLING THE POWER STEERING, RADIO, GAS, ANYTHING TIED IN WITH THE ELECTRICAL SYSTEM. THIS HAS CAUSED MANY ACCIDENTS AND HAS NEARLY CAUSED MY SIGNIFICANT OTHER AND MYSELF ON 3 SEPARATE OCCASIONS TO NEARLY RUN INTO A POLE OR DITCH. THIS IS A SAFETY HAZARD NOT ONLY TO THE DRIVER OF THE VEHICLE BUT TO OTHER VEHICLES OR PEDESTRIANS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098242May 28, 2018
UNKNOWN OR OTHER
MY CAR JERKED A FEW TIMES BEFORE IT STOPPED IN MOVING TRAFFIC GOING 30 MILES AND WITHOUT WARNING EXCEPT CLICKING NOISES. I HAD MY THREE GRANDKIDS WITH ME. I COASTED TO GET OUT OF TRAFFIC. WAS TOLD MY TRANSMISSION WENT. II AM THE ONLY OWNER, 68,000 MILES ON MY CAR. I AM HIGHLY UPSET. PLEASE ADVISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092884May 10, 2018
UNKNOWN OR OTHER
I WAS DRIVING DOWN INTERSTATE WITH NO OVERHEADS NO CAR IN FRONT OR BACK OF ME AND MY SUNROOF EXPLODED. SHATTERED GLASS FILLED MY CAR AND IT WAS SO SCARY. I HAVE NO IDEA WHY THIS HAPPENED, HOWEVER GM NEEDS TO FIND OUT WHY THEIR SUNROOFS WILL EXPLODE AND SHATTER. I WANT IT REPLACED, WHAT DO I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090381April 27, 2018
SERVICE BRAKES
I HAVE TO PUSH HARDER ON THE BRAKE PEDAL TO BRAKE ON TIME OR BRAKE AT ALL. TO NOT REAR END THE VEHICLE IN FRONT OF ME AND CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084971April 13, 2018
ENGINE, UNKNOWN OR OTHER
BURNING OIL SMELL STARTED AFTER AN OIL CHANGE. I HAVE REPLACED THE INTAKE TUBING THAT LEADS IN THE TURBO BECAUSE WHEN I REPLACED THE THROTTLE POSITION SENSOR IN THE TURBO AREA, THERE WAS OIL IN THE TURBO INTAKE. IT HAS LOST SOME POWER SINCE I STARTED EXPERIENCING THE BURNING SMELL. IT NOW SMELLS LIKE PLASTIC BURNING SINCE REPLACING THE INTAKE TUBING/GASKET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084536April 11, 2018
ENGINE
EVEN AFTER FREE REPAIR DUE TO BEING COVERED UNDER WARRANTY, THE NEW PCV VALVE AND COVER ARE LEAKING AGAIN. ENGINE IDLES ROUGHLY, BOTH IN PARK AND IN DRIVE. THIS IS A KNOWN ISSUE WITH CHEVROLET CRUZE, BUT MY VIN IS NOT PART OF THE RECALL. MAIN ERROR CODE P0171- BANK 1 SYSTEM TOO LEAN- IS BEING PICKED UP (CHECK ENGINE LIGHT CAME ON YESTERDAY MORNING (APRIL 10, 2018)), ALONG WITH ERROR CODES: P0106, P015B, P0236, P0237, P1101, P112D.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084435April 10, 2018
ENGINE
WHEN EXITING THE FREEWAY COMING TO A STOP MY CAR COMPLETLY SHUTS OFF. HAVING TO PUT IT IN PARK TO RESTART
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083452April 5, 2018
ENGINE
ENGINE COOLANT STENCH AND LOSS OF COOLANT SINCE DAY ONE! I NOW HAVE JUST OVER 45,600 MILES AND PER THE DEALER A NEED A TEMP SENSOR HOUSING AND THERMOSTAT. WHILE DRIVING I GOT A MESSAGE ON THE DASH READING "AC OFF DUE TO HIGH ENGINE TEMP" AND THE COOLANT TEMP READ - - - AND THE NEEDLE ON THE TEMP GAUGE DROPPED TO LOW FROM A PRIOR MIDWAY POINT AND COOLANT TEMP OF 218 DEGREES. BACK IN 2014 I SUDDENLY HAD BLACK SMOKE COMING FROM TAILPIPE AND THE "DEALER REPLACED THE WATER PUMP ASSEMBLY WITH NEW BASE AND THERMOSTAT." I ALSO HAD A "SERVICE STABILITRAC" NOTICE AND SUDDEN LOSS OF POWER WHILE DRIVING BACK IN 2015 AND THE DEALER SAID THEY COULDN'T DUPLICATE THE ISSUE BUT THAT I NEEDED A NEW COIL PACK WHICH I HAD TO PAY FOR AND REPAIR ON MY OWN EVEN THOUGH CAR WAS STILL UNDER WARRANTY!! THIS VEHICLE HAS SMELLED LIKE ANTIFREEZE SINCE THE DAY I BOUGHT IT, BRAND NEW, FROM THE DEALER THAT WAS PERFORMING ALL THE SERVICES. IN ADDITION, THE BACK WINDOW LEAKED FROM DAY ONE AND I HAD 2" OF STANDING WATER IN MY TRUNK AND I HAD TO PAY, OUT OF MY OWN POCKET!!, TO REPLACE THE REAR WINDOW = TWICE!!! THIS CAR IS A PIECE OF JUNK AND HAS BEEN NOTHING BUT PROBLEMS AND THE DEALER HAS FORCED ME TO DO REPAIRS THAT SHOULD HAVE BEEN COVERED BY THE WARRANTY. I AM SICK AND TIRED OF THE STENCH OF ANTIFREEZE AND THE FACT THAT I NOW HAVE TO REPAIR THE THERMOSTAT HOUSING AND THERMOSTAT DUE TO ENGINE OVERHEATING!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083287April 4, 2018
FUEL/PROPULSION SYSTEM, POWER TRAIN, STEERING
2012 CRUZE LT. THE THIRD TURBO WAS INSTALLED 2 DAYS BEFORE EXTENDED WARRANTY EXPIRED. IT HAS 56668 MILES NOW. I SPENT 4 HOURS PUTTING GLUE PUTTY IN THE CRACKS ON THE BOTTOM INTAKE MANIFOLD, TO PLENUM JUNCTION CORNERS OF CYLINDERS 2 AND 4 BECAUSE OF THE GM PLASTIC [XXX], CURING THE LOW BOOST AND LEAN MIXTURE CODES AT IDLE, ON EASTER. THE FIRST MONTH I HAD THE CAR THE TRANSMISSION WOULD START IN FIRST SKIP SECOND GEAR REV UP THEN CHIRP THE TIRES UNTIL IT WARMED UP, AND WAS FIXED BY A PROGRAM CHANGE TO A LESSER VERSION AND NOW AT THE HIGHER MILEAGE IT WAITS BEFORE IT ENGAGES FIRST AT ALL. ANOTHER NEAT THING IS TO TURN LEFT AT 5MPH HARD AND FEEL THE CAR DO A JIG TO THE RIGHT FOR AN INSTANT BEFORE CONTINUING ON WITH THE TURN. LASTLY, THE WATER PUMP WAS REPLACED ALONG WITH A CRACKED WATER OUTLET BUT NOT THE ROTTED RECIRCULATION OVERFLOW HOSE THAT BROKE AT 4 AM TO MY FISHING HOLE IN SEPTEMBER. I CAN SAY THAT THE 2017 CRUZE MUST BE BETTER BECAUSE THE DUMDUMS PAID BY THE GM INSURANCE COMPANY TO CHANGE OIL PUT MORE NEW OIL IN THE MOTOR WITHOUT DRAINING IT FIRST. NO SERIOUS ISSUES FOR A WHOLE WEEK I MIGHT BE ABLE TO DRIVE IT BY MAY IT'S BEEN 5 MONTHS SINCE THEN. FYI THE DEALERSHIP WHO PERFORMED THIS FANCY WORK IS NOT IN RIVERTON EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083308April 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, POWER TRAIN
OVERHEATING. LOUD NOISE IN ENGINE WITH LOSS OF POWER THAT WE DETERMINED TO BE THE TURBO. CARS BREAKS HAVE BEEN CHANGED SEVERAL TIMES SINCE PURCHASE. CONSISTENT WARNING LIGHTS ON DASH. THE CAR HAS A VERY LOUD RATTLING SOUND WHEN DRIVING. IT ISN'T AS LOUND WHEN SITTING STILL AT A REDLIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083223April 4, 2018
POWER TRAIN
2012 CRUZ NEW FROM THE DEALER AND NEVER HAD AN ISSUE WITH MY CAR OTHER THAN A WATER PUMP ONLY REG MAT ALWAYS PRAISED HOW GREAT MY CAR WAS AND IT IS THE FIRST NEW CAR I EVER BOUGHT. MY CAR HAS 69K MILES ON IT AND MY WARRANTY WAS 5YRS 100K MY WARRANTY WAS JUST UP THIS PAST OCT AND SUNDAY MY CAR WOULDN'T ACCELERATE OR SHIFT AND SOUNDED HORRIBLE IN REVERSE. I HAD MY CAR TOWED TO MY WORK FOR DIAGNOSTICS AND THERE WERE ISSUES WITH THE TRANS SO WE TRIED TO DRIVE IT TO THE DEALER AND IT DIDNT MAKE IT SO YET ANOTHER TOW. THE DEALER HAD TO DIAGNOSE THE CAR WHICH WAS $125.00 I GOT A CALL LATE AFTERNOON THE NEXT DAY AND WAS TOLD THE 3T AND 5T WAVE / CLUTCH PLATES BROKE IN MY CAR AND THEY WOULD NEED TO REPLACE THEM AS WELL AS THE CLUTCH, PISTON, SEALS, ECT AND THE COST WOULD BE $3100.00 PLEASE ALSO KEEP IN MIND I OWE $900 ON THE CAR, THE SERVICE DEPT SAID WE HOPE GM WILL PAY FOR MAJORITY OR MOST OF THE COST BC THIS SHOULDN'T HAVE HAPPENED. I WAS TOLD THAT THEY WOULD ONLY COVER 30% SO OUT OF POCKET ABOUT $2200 I SAID THAT IF ITS SOMETHING THAT SHOULDN'T HAVE HAPPENED WHY WOULD I HAVE TO PAY SO MUCH I KNOW I'M 5 MONTHS OUT WARRANTY BUT IM STILL UNDER 100K MILES I CALLED GM AND ASKED ABOUT GOOD FAITH WARRANTY AND STATED MY SITUATION. TWO DAYS LATER THEY AND I WAS TOLD THAT THEY WILL NOT HELP ANYMORE WITH THE COST, BC OF THE YR WARRANTY, IVE ONLY BOUGHT ONE CAR FROM THE DEALER, AND I DID NOT TAKE MY CAR TO THE DEALER FOR ROUTINE MAT.... I TOLD THE REP THAT MY DAD WHO IS A MECHANIC DID MY OIL OR MY WORK BC I WORK AT A REPAIR SHOP AND IF YOU WERE ME YOU WOULD DO THE SAME AND THIS REP TOLD ME " I DON'T GO TO THE DEALER I GO TO WALMART!" I ALSO ASKED ABOUT GOODFAITHWARRANTY AND SHE STATED "WE DONT DO THAT ON OUR VEHICLES" NEEDLESS TO SAY I AM VERY DISAPPOINTED ALL AROUND TRANS DONT GO OUT ON CARS WITH 69K MILES REPAIRS WERE $2610.00 AND AN ADDITIONAL $331.00 FOR DIAG AND TOWING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082338April 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
AS I WAS DRIVING MY RADIO STARTED GOING ON AND OFF THEN CAR COMPLETELY SHUT OFF STEERING WHILE WENT STIFF TO THE LEFT AND LOCKED AS I WAS ON THE ROAD SCARED THE LIVING SPIRIT OUT OF ME WAS THE SCARIEST EXPERIENCES LUCKLY I WAS ALONE WITHOUT MY KIDS BECAUSE THAT COULD OF BEEN A FATAL ACCIDENT. IN WAS VERY LUCKY IT WAS NOT A BUSY MORNING THE FIRST TIME IT HAPPEN AND I WAS ABLE TO KEEP TO LEFT UNTIL CAR CAME TO A STOP AT THE CURVE. THIS HAS HAPPEN TO ME MORE THAN ONCE THAT I STOPPED DRIVING CAR STOPPED PAYING IT BECAUSE IT WAS A LEMON SO MANY THINGS WENT WRONG 3MNTHS AFTER BUYING CAR AT USED DEALERS I FELT CHEATED AND STUCK I EVEN LOST MY JOB BECAUSE I WASNT ABLE TO GET TO WORK ON TIME OR AT ALL AT TIMES BECAUSE OF CAR PROBLEMS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081145March 25, 2018
POWER TRAIN
THREE TRANSMISSION FAILURES IN 5-1/2 YEARS, WITH TOTAL MILEAGE APPROXIMATELY 45,000..ALL THREE FAILURES OCCURRED ON INTERSTATES, RESULTING IN LOSS OF POWER & DRIVABILITY CAUSING IMMEDIATE AND SEVERE DANGER OF HIGH-SPEED COLLISION FORM OTHER TRAFFIC. FIRST FAILURE IN APRIL 2013 AFTER 6 MONTHS OF OWNERSHIP, UNDER 1,500 MILES. CLUTCH PLATE DISINTEGRATED. PROBLEM WAS DETERMINED TO BE A FACTORY DEFECT OF THE TRANSMISSIOM; CAR WAS REPAIRED BY GM (NOT REPLACED). IN MAY 2014 COMPLAINED TO DEALER (HAWK CHEVROLET OF BRIDGEVIEW) OF PROBLEMS WITH CLUTCH - THAT IT WAS FALLING TO THE FLOOR, THERE WAS DIFFICULTY SHIFTING. DEALER CLAIMED TO BE UNABLE TO FIND ANY PROBLEM. COMPLAIMED OF SAME PROBLEM IN OCTOBER 2014 (GM CASE 71-1379518666); AGAIN DEALER "UNABLE TO FIND A PROBLEM". 2ND FAILURE OCCURRED AUGUST 2015; CLUTCH PLATE WAS STUCK TO TRANSAXLE. MILEAGE WAS 14,500. GM CASE #8-1545250753. GM TRIED TO ATTRIBUTE FAILURE TO "NORMAL WEAR". ULTIMATE COVERED THE REPAIR BUT REFUSED TO ADMIT ANY DEFECT. 3RD FAILURE OCCURRED MARCH 9, 2018. AGAIN, CLUTCH PEDAL FELL TO FLOOR AND CAR BECAME UNDRIVABLE. CAR WAS TOWED TO DEALER. GM CASE #8-4000371239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze