Chevrolet Cruze Complaints (2016)

250 consumer complaints on file.

#11103047June 21, 2018
UNKNOWN OR OTHER
WITHIN THE LAST THREE MONTHS THIS CAR HAS STOP WHILE I WAS DRIVING. IN APRIL I WAS MAKING A LEFT TURN AND IT STOP. MAY 29, WHILE I WAS DRIVING IT STOP ON A STRAIGHT STREET. JUNE 19 IT STOP NO A STRAIGHT STREET. I AM SO AFRAID TO DRIVE THIS CAR WHEN I GET IT BACK THE MECHANIC FIRST SAID IT WAS OUT OF GAS, BUT IT WAS NOT, THIS LAST TIME HE SAID IT STARTED AS SOON AS THEY TOOK IT OFF THE TOW TRUCK. I ASK HIM TO KEEP IT AND DRIVE IT, TODAY JUNE 21, HE CALLED AND SAID IT HAD STALLED AGAIN. HELP 66 YEAR OLD SCARED DRIVER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101608June 13, 2018
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V304000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (SCHUMACHER CHEVROLET OF LIVINGSTON, 606 W MT PLEASANT AVE, LIVINGSTON, NJ 07039, (877) 849-2010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101541June 12, 2018
SEATS
AFTER I ADJUST MY SEAT BACK SUPPORT AND RELEASE THE LEVER. IT WILL STILL POP BACK LIKE IT WAS NEVER LOCKED IN POSITION AND THE WHOLE SEAT SEEMS LIKE IT LEANS TO THE RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098377May 29, 2018
ELECTRICAL SYSTEM, ENGINE, STEERING
I WAS DRIVING ON THE HIGHWAY ON MY WAY TO DROP OFF MY DAUGHTER TO THE BABYSITTER WHEN SUDDENLY MY STEERING WHEEL STARTED GETTING HARD AND THE CAR WOULDN'T RUN, I KEPT PUSHING THE GAS PETAL AND NOTHING, MY CAR WASN'T RUNNING. WHEN SUDDENLY THE CHECK ENGINE LIGHT STARTED BLINKING AND THE TRACTION CONTROL LIGHT AS WELL. THE CAR WAS OFF IN THE MIDDLE OF THE FREEWAY, LUCKILY THERE WAS TRAFFIC AND THE CARS WERE BARELY MOVING. UNTIL FINALLY I TURNED IT BACK ON AND CONTINUED DRIVING. THE FOLLOWING DAY WHEN I WAS LEAVING TO GO TO WORK MY CAR FELT HARD AND THE ENGINE WAS SHAKING RIDICULOUSLY AND I'D PUSH ON THE GAS PETAL ON THE CAR AND IT WOULDN'T DRIVE. I HAD TO LEAVE THE CAR AT HOME AND I WASN'T ABLE TO CALL THE DEALER BECAUSE IT WAS CLOSED DUE TO MEMORIAL DAY. MY CAR WON'T GO AND I'M WAITING TO SEE WHAT THE DEALER IS GOING TO TELL ME. KEEPING IN MIND THAT THE CAR WAS BRAND NEW OLDS WHEN I GOT IT OUT OF THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090457April 27, 2018
AIR BAGS
RECENTLY INVOLVED IN AN ACCIDENT WHERE I WAS REAR ENDED. WAS STOPPED AT A RED LIGHT, LIGHT HAD JUST CHANGED, I PUT MY FOOT ON THE GAS PEDAL TO ACCELERATE WHEN I WAS HIT FROM BEHIND. NO AIRBAGS DEPLOYED, ALTHOUGH THERE IS A MESSAGE ON MY DASH NOW THAT STATES AIR BAG DEPLOYED AND ALSO THE SERVICE AIR BAG LIGHT IS ON. CAR IS CURRENTLY IN THE SHOP FOR THE REPAIRS TO THE REAR END, BUMPER AND DECK LID.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11090306April 26, 2018
ELECTRICAL SYSTEM
WIPERS STOPPED WORKING ON MY 2016 CHEVY CRUZE. ONLY 2 YEARS OLD AND NOW CAN'T WIPE RAIN AWAY CAUSE IT STOPPED WITH NO WARNING AND NO PROBLEMS PRIOR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11085004April 13, 2018
SEAT BELTS
MY SEAT BELT ON THE DRIVER SIDE WILL NOT LATCH. I CAN'T HOOK MY SEAT BELT AND IF I GET IN A ACCIDENT THEN I WILL GET HURT. I NEED THIS TO BE TAKING CARE OF AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083744April 7, 2018
STRUCTURE:BODY
TAKATA RECALL WINDOW ON DRIVER SIDE NOT GOING UP OR DOWN IF WE GET IT TO GO DOWN WE HAVE TO SLAM THE DOOR 3 TIMES THEN THE WINDOW WILL GO UP . I HAVEN'T HAD MY CAR A FULL YEAR YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083145April 3, 2018
SERVICE BRAKES
I PARKED MY CAR IN THE PARKING LOT AT MY WORK AND I HAD THE BRAKE UP BUT THE CAR ROLLED BACK AND HIT A PARKED CAR. THANKFULLY, NOT A LOT OF DAMAGE WAS DONE TO THE CAR BUT I COULDN'T RELAX ABOUT MY CAR. I TOOK MY CAR INTO THE DEALERSHIP BECAUSE I HAD THE CAR ONLY 1 1/2 YEARS AND THEY HAD MY CAR FOR 4 HOURS. WHEN I CALLED THEM, I FELT LIKE THEY WERE TALKING DOWN TO ME BECAUSE I'M A GIRL AND THEN THEY TOLD ME THAT THE CAR WAS WORKING THE WAY THAT THE MANUFACTURER DESIGNED IT. I HAVE DRIVEN A STICK SHIFT FOR OVER 20 YEARS AND THE MANUFACTURERS SHOULDN'T BE DESIGNING CARS SO THAT THE BRAKES DON'T WORK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11075251February 27, 2018
STEERING
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 35 MPH AND MAKING A LEFT TURN, A GRINDING TYPE NOISE WAS PRESENT COMING FROM THE STEERING COLUMN. THE POWER STEERING MALFUNCTIONED AND MADE THE STEERING WHEEL VERY DIFFICULT TO TURN. DURING THE FAILURE, THE "SERVICE STABILITRAC" AND "SERVICE POWER STEERING" MESSAGES DISPLAYED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 9,070.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11073420February 17, 2018
UNKNOWN OR OTHER
PROBLEM OF SICKENING, STRONG ODOR INSIDE THE CAR WHILE THE ENGINE IS RUNNING. SWEET SMELL OF COOLANT EMANATING FROM INSIDE THE DASHBOARD VENTILATION AREA SYSTEM. ODOR PERSISTS THROUGHOUT THE DRIVE. IT PERSISTS IN ALL SETTINGS OF VENTILATION, A.C., AIR, ETC. I HAVE BROUGHT THE CAR IN FOR REPEATED,FAILED ATTEMPTS BY THE CHEVY DEALERSHIP, LOU BACHRODT OF POMPANO BEACH, FL., TO CORRECT THE ISSUE ON 9/27/16, 11/07/16 AND 11/21/16. I BELIEVE THEY ONLY FUMIGATED THE CAR WITH AN ANTI-FUNGAL? RATHER THAN CORRECT THE SOURCE OF THE PROBLEM. THEY DID NOT ACKNOWLEDGE THERE WAS AN ISSUE EITHER WRITTEN ON MY WORK ORDERS OR WHEN I SPOKE WITH THE SERVICE REPS. MORE RECENTLY A SOUR, MOLDY ODOR IS PRESENT INSIDE THE VEHICLE BESIDES THE COOLANT LEAK ODOR. ORDINARILY, I DRIVE UNDER 10 MILES A DAY ON CITY STREETS AND THE ODORS PERSISTS THROUGHOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11064308January 23, 2018
SERVICE BRAKES, POWER TRAIN
CAR HAS LESS THAN 17,000 MILES ON IT, AND THE CAR JERKS LIKE A FAILING TRANSMISSION. WHEN DRIVING AND STARTING UP AFTER STOPPING IT JERKS AND HESITATES. BRAKES ARE CONTINUOUSLY BEING BLOWN OUT AS THEY SQUEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11055623December 20, 2017
POWER TRAIN
COOLANT RESERVOIR CRACKED, POSSIBLE BLOWN HEAD GASKET, OR BAD WATER PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040594October 27, 2017
UNKNOWN OR OTHER
MY DAUGHTER WAS DRIVING ALONG A FREEWAY IN NORTH CAROLINA WHEN SHE NOTICED THE TIRE PRESSURE MONITOR WARNING FOR THE RIGHT FRONT TIRE WAS DISPLAYING IN RED, THAT ONLY 12 POUNDS OF AIR WAS IN THAT TIRE. SHE STOPS AT A GAS STATION AND CHECK THE TIRE WHICH APPEARED NORMAL.SHE GETS BACK ONTO THE FREEWAY AND WITHIN A FEW MILES, THE RIGHT REAR TIRE BLOWS OUT, COMPLETELY SEPARATING THE THREADED PORTION FROM THE REST OF THE TIRE. FORTUNATELY SHE WAS ABLE TO GET TO THE SHOULDER AND STOP THE VEHICLE. SHE CALLS HER BOYFRIEND WHO IS A POLICE OFFICER.WHEN HE ARRIVES ON THE SCENE, HE INSPECTS WHAT WAS LEFT OF THE TIRE AND COULD NOT FIND ANY PUNCTURES OR DAMAGE THAT MAY HAVE CONTRIBUTED TO THE PROBLEM.THE NEXT DAY, I TOOK THE VEHICLE TO DEALERSHIP WHERE SHE PURCHASED IT AND SPOKE WITH THE SERVICE MANAGER TRYING TO DETERMINED IF THERE IS A SAFETY ISSUE OR FAULTY TIRE. I WAS TOLD THAT BECAUSE SHE HAD HAD THE TIRES ROTATED SEVERAL WEEKS EARLIER, THE TIRES PRESSURE MONITORING SYSTEM SHOULD HAVE BEEN RE-REGISTERED.IN OTHER WORDS, THERE SYSTEM WAS STILL MONITORING THE TIRE WHICH HAD BEEN ROTATED FROM THE FRONT AS IF IT WAS STILL THERE, ONLY THIS TIRE IS NOW ON THE REAR OF THE CAR. THE INDICATION SHOWED THAT THE FRONT TIRE WAS LOW WHEN IN FACT, IT WAS THE REAR TIRE THAT NEEDED ATTENTION. I'VE SPOKEN TO 2 WALMART AUTO SERVICE MANAGES AND A GOODYEAR SERVICE MANAGER WHO ALL TOLD ME THAT THEY DON'T EVER RE-REGISTER A TIRE MONITORING SYSTEM WHEN THEY SERVICE A VEHICLE.THE WALMART GUYS SAID THAT THEY HAD NEVER HEARD OF SUCH A THING.I MAY BE NAIVE, BUT I TOO WAS UNDER THE IMPRESSION THAT THE SYSTEM AUTOMATICALLY REGISTERED THE TIRE THAT IS THERE, NO MATTER IF THEY WERE ROTATED. I SPOKE WITH A CHEVROLET SALES ASSOCIATE WHO SAID THAT THE CONSUMER IS NOT MADE AWARE OF THIS WHEN THEY PURCHASE A VEHICLE. SEEMS TO ME THAT THIS IS A FLAWED SYSTEM. TIRE ROTATION RE-REGISTERING. I HAVE PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032666October 10, 2017
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO WALKER CHEVROLET (3940 CAR OTHERS PKWY, FRANKLIN, TN, 37067) WHERE IT WAS DIAGNOSED THAT THE CO2 SENSOR FAILED. THE SENSOR WAS REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, TWO MONTHS LATER, THE FAILURE RECURRED. THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. AFTER MULTIPLE ATTEMPTS, THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE SECOND LOCAL DEALER (LUCAS CHEVROLET CADILLAC, 101 S JAMES CAMPBELL BLVD, COLUMBIA, TN, 38401). IT WAS DIAGNOSED THAT DUE TO AMBIENT TEMPERATURES OVER 100 DEGREES FAHRENHEIT, VAPOR BUILD-UP WAS IN THE FUEL FEED LINE AND CAUSED THE VEHICLE TO STALL. THE DEALER STATED THAT THERE WAS NO REMEDY EXCEPT HIGHER OCTANE. THE DEALER ALSO RECOMMENDED THAT THE VEHICLE BE KEPT IN COOLER TEMPERATURES AND REFRAIN FROM IDLING. THE FAILURE WAS UNDER BULLETIN PIP5507B. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. .UPDATED 11/09/17 *BF UPDATED 11/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030802October 2, 2017
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, STEERING
CAR GOES INTO LIMP MODE AFTER WARMS UP AND SAYS SERVICE POWER STEERING AND SERVICE TRACK STABILITY VERY DANGEROUS IN TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11030393September 28, 2017
ENGINE
AT LEAST ONCE A WEEK, MY CHEVY CRUZE 2016 ENGINE SHUTS OFF COMPLETELY WHILE IDLE AT A STOP SIGN OF RED LIGHT. I HAVE AUTO SHUT OFF AND WHEN THE AUTO SHUT OFF IS IN PLAY IT NEVER CUTS BACK ON WHEN TAKING MY FOOT OFF THE BRAKE. I HAVE TO PUT MY CAR INTO PARK AND RESTART THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024207September 19, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2016 CHEVROLET CRUZE. WHILE STATIONARY, THE VEHICLE ACCELERATED RAPIDLY WITHOUT WARNING AND CRASHED INTO A TREE. UPON REMOVING PRESSURE FROM THE BRAKE PEDAL, THE VEHICLE ACCELERATED INDEPENDENTLY. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS ABLE TO BE DRIVEN AWAY FROM THE SCENE. THE VEHICLE WAS NOT DESTROYED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 3,400.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11013367August 7, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. WHILE THE VEHICLE WAS PARKED IN A PARKING LOT, THE CONTACT AND OTHERS BEGAN TO SMELL A BURNING ODOR OUTSIDE THE CHURCH BUILDING. WHEN THEY EXITED THE CHURCH, THE SMELL INTENSIFIED. FLAMES EMERGED FROM THE REAR SEAT AND THE VEHICLE WAS FILLED WITH SMOKE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, WHICH HAD ALREADY SPREAD TO THE NEXT VEHICLE. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10994634June 13, 2017
ENGINE
CAR STALLED WHILE MAKING A LEFT TURN IN TRAFFIC- A VERY DANGEROUS SITUATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Cruze