Chevrolet Bolt EV Complaints (2020)

176 consumer complaints on file.

#11577182March 13, 2024
ELECTRICAL SYSTEM
My 2020 Chevy Bolt EV Premier has had intermittent problems with the Rear Camera Mirror going to a black screen and shutting down. After re-seating the wiring harness, which didn't fix the problem, they replaced the wiring harness, and then when it continued to happen, they replaced the rear camera. This cleared things up for a while, but then intermittently, it started to happen again. Over the past week, things have become worse, and the mirror assembly would turn off and get extremely hot. It was so hot to the touch, almost at the stage of burning my hand. I have not gotten a resolution from the Chevy dealership as they are too busy and won't be able to diagnose the issue for a week and a half. I am concerned that this is a safety issue that might result in a vehicle fire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573653February 23, 2024
ELECTRICAL SYSTEM
I recently purchased a 2020 Chevy Bolt. I was never told that the battery could catch on fire and that they have a range limit. My work has banned this vehicle from their parking lot. The current recall for the battery requires software that reduces the battery by 80% which interferes with my driving schedule. This is a huge safety risk parking a vehicle that could potentially light on fire. I talked with GM and they can't guarantee that the software will detect if the battery has an issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568221January 27, 2024
AIR BAGS
Passenger air bag no longer functions. Passenger airbag shows as off when a passenger is in seat. Display shows that safety restrain system has an error. According to dealer, air bag system is disabled and requires the replacement of the passenger air bag. Air bags are on back order and dealer cannot provide timeline for repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565461January 14, 2024
FUEL/PROPULSION SYSTEM, VISIBILITY/WIPER, ELECTRICAL SYSTEM
On Monday,[XXX], I got in my car to go to work and the car messages on my dash stated "Propulsion Power is Reduced", "Service Vehicle Soon". I was able to drive to work but noticed the defrost/heater was not working. I called the local Chevrolet Dealer and scheduled an appt for Friday at 8:30am. This car had already had a recall performed earlier in 2023 that limited my car charging to 80% but never converted to allow full charging after 6200 miles. I drove home with no /defroster/heater and plugged in the car charger monday night. On tuesday morning ([XXX]), the car had not charged at all overnight. It was suppose to charge to 80% (approx 170 miles). When I drove home that evening, a torrential rainfall occurred. My windshield fogged up but since the defrost/heater wasn't working, I had to constantly wipe the windshield with a rag. I thankfully made it home after 6pm and now noticed the car charging was limited to 30%. This is why the car didn't charge on Monday night. The dealership was closed, so I called first thing Wednesday morning to tell the dealership that I needed to drop the car off today ([XXX]) because it was unsafe to drive and I might have to tow the car in because of the very limited charging allowed. They rescheduled the service appt for Thursday ([XXX]) at 8:30am. On Thursday, the repairs took 18 minutes to complete. I received a call from Jordan Ames at at the Rick Hendrick Chevrolet Dealership Thursday telling me the car was ready to be picked up.. He told me the car had a recall issues on 11/02/23 that needed to be performed. I told him I was never informed about "another" recall. He gave me the GM EV Concierge phone number to call. The invoice from him stated "Recall - N232421260 False DTC Causing Unnecessary Battery Pack Replacements 2023-11-02 9106882-0.4 hpcm2 reprogram WCC: CDYN198122734" . I called the GM EV Concierge at 1-833-382-4389 on Friday. I'm running out of characters. Bottom line- I think GM is lying to me. I need help!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564086January 8, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
multiple observations of water egress that collects in the rear hatch error, water puddle shorts out audio amplifier and ALL SOUNDS are disabled. No warnings, no pedestrian warning, no turnsignal click, no audible notifications at all . This is noted on many vehicles and GM has been uncertain as to water access point at this time, meanwhile the customer pays for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557255November 28, 2023
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Chevrolet dealer was unable to install software during 2 hour N212345944 recall service. Stated that due to error codes and were unable to contact technical support for assistance with errors. I was told to reschedule and leave the vehicle for another attempt. My concern is that GM/Chevrolet repeatedly lead me to believe they had a Final software remedy and they are not delivering on it. They have had more than three years to fix the problem and I am still being denied full use of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555201November 15, 2023
STEERING
steering wheel makes noise when you turn it. probable steering gear bad
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553475November 3, 2023
EXTERIOR LIGHTING:BRAKE LIGHTS
The contact owns a 2020 Chevrolet Bolt EV. The contact stated while at a complete stop with the L(Low) mode activated, the brake lights failed to illuminate. The failure caused a crash for other vehicles that were coming from behind; however, the contact's vehicle was not impacted by the crash. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553289November 2, 2023
UNKNOWN OR OTHER
I plug in my phone and the infotainment system goes black. It also happens when my phone isn’t plugged in I don’t know what’s going on but it happens when I’m driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551959October 26, 2023
SEAT BELTS:PRETENSIONER, ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
None of my local dealers will service recalls on this vehicle. They either tell me that they only perform work on vehicles purchased at that dealership or they continually reschedule my appointment.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549717October 13, 2023
STEERING
An inspection of this vehicle has found the steering to be binding. The car is only 3 years old and there is no logical reason to justify the need to replace the steering gear. If others are reporting this issue, which I'm guessing they are, I think a recall is warranted. The steering binding is a safety issue, and if it further or fully binds up it could cause an accident. I understand that it could also reduce my ability to sense road traction conditions and make fine adjustments.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549184October 10, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: NHTSA Campaign Number: 21V650000 (Electrical System), and the vehicle was taken to the dealer for the recall repair; however, after the repair, the vehicle made abnormal loud while charging. Additionally, the battery started overheating, causing the front end of the vehicle to become significantly hot. There was no warning light illuminated. The contact stated he had received a message through the Chevrolet app advising that the battery had failed. The vehicle was taken back to the dealer, where the failure could not be duplicated. The vehicle was taken to a second dealer, Goss Chevrolet (622 US-11, Champlain, NY 12919), where the same assessment was made. The manufacturer was notified of the failure and referred the contact to the dealer. The contact stated that the recall remedy did not fix the issue. The vehicle was not repaired. The failure mileage was approximately 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548921October 8, 2023
ELECTRICAL SYSTEM
On Oct 1, 2023 I drove about 5 miles from home to Menards. It was a sunny day. I went to leave and turned on my car and both display screens were blank. Like they were unplugged. The important screen is located behind the steering wheel and tells you your speed, engine problems (if any) and turn signals. The other tv screen just has heat/ac info, radio info, etc. I turned my car on and off 6-7 times in Menards parking lot. I left different amounts of time in between tries... up to 5 minutes. Nothing worked. So I drove home with blank screens. I stopped at a Taco Bell and tried again. Still didn't work. It was like both monitor screens were unplugged. This has happened a few times in the past. About 6 months after I bought the car. The screens went out during a car wash. Champion Chevrolet in Avon Indiana told my it was probably humidity and don't go to car wash. It happened a year ago on a rainy day. In the past, I only had to turn the car off and on once and the screens would work. This time I tried 6-7 times n two different parking lots. I drove home. Plugged it in to charge and it worked perfectly the next day. Weird and scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543565September 9, 2023
STEERING
The steering system seems to be binding up. The wheel will not return to center after taking a corner. I have to apply force to steer the car back to straight ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541391August 29, 2023
ELECTRICAL SYSTEM
i took my chevy bolt to dealer to get this recall fix: Manufacturer Recall NumberN212345941 NHTSA Recall Number21V650 and after my car being a month at dealer, they haven't fixed it yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536333August 3, 2023
UNKNOWN OR OTHER
Chevrolet declared a recall on the battery in 2020/2021 and reset the caR BATTERY so that it will no longer take a full charge. The original charge was 240 miles. Now the full charge varies from about 190 to 220 miles.It has been almost 3 years, no new battery. With restricted mileage and summer air conditioning needs, the car has reduced value. It seems about time to get the new battery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534574July 26, 2023
AIR BAGS, ELECTRICAL SYSTEM
I HAVE BEEN UNABLE TO RESOLVE BOTH RECALLS FOR THIS VEHICLE, AFTER MULTIPLE ATTEMPTS DIRECTLY WITH THE CHEVROLET DEALER FROM WHICH THE VEHICLE WAS BOUGHT NEW, AND THE CHEVROLET EV CONCIERGE. THERE ARE NO INCIDENTS TO REPORT, OTHER THAN THE INABILITY TO RESOLVE BOTH RECALLS IN A TIMELY MANNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533532July 20, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the contact was not satisfied with the temporary remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and referred the contact to the NHTSA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533046July 18, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Although the NHTSA website now reports that my vehicle is longer the subject of a safety recall, NHTSA Campaign Number 21V650000 was not resolved by the software update that Chevrolet installed on my vehicle on June 26, 2023. The high voltage battery on my car failed only 65 miles after the new software was installed. When the newly installed software detected a problem with my car's high voltage battery, the driver information screen on the car's instrument panel advised me that "propulsion power is reduced" and "service vehicle soon." That prompted me to return to my dealer's service department. The dealer that sold me the car and performed the "reprogram field action multimodules coordinated sequence" on June 26 informed me on July 10 that the high voltage battery needs replacement and cannot now be recharged. However, neither the dealer nor Chevrolet can specify a date by which the required battery replacement can and will be completed. I have been told that necessary replacement parts will not be available for "weeks or months." In my case, Chevrolet addressed the risk of fire that prompted NHTSA Campaign Number 21V650000 by confirming the problem and then rendering my car inoperable. I do not believe that NHTSA would consider that an effective response to the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526968June 14, 2023
ELECTRICAL SYSTEM
The contact owns a 2020 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that recently a software update limiting the charging capacity of the battery was performed. The contact stated that the software update was not sufficient to satisfy the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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