Chevrolet Bolt EV Complaints (2019)

179 consumer complaints on file.

#11479007August 12, 2022
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:CABLE/CORD:ONBOARD
After my recalled battery was replaced, the car will not allow charging,. The message charging port not available. I have gone to the dealer where they override the message to allow charging but it is only temporary and the next time battery is low, it requires a return to dealer to unlock the charging port. It happened first time July 14 and then again Aug 4. Customer care at GM says it is a known problem and they will notify when a fix is available. They are no use in resolving this problem that can lead to cars stopping mid drive , I have attempted to reach a higher level at GM and they are hidden,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477198August 2, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact stated that while attempting to recharge the vehicle, the charging unit that plugs into the vehicle failed to securely lock into place. The battery had to be disconnected for approximately 5 minutes and then reconnect to the terminal. Once reconnected, a spark was created, releasing the blockage and allowing the charger to operate correctly. The door that covered the socket where the plug was inserted failed to seal correctly. The contact stated that the failure was intermittent. The contact took the vehicle to the dealer who was made aware of the failure however, the mechanic was unable to identify the cause of the failure. The manufacturer was made aware of the failure. The failure mileage was 18,106.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472520July 6, 2022
FUEL/PROPULSION SYSTEM
The battery recall on this vehicle has NOT been fixed by GM, your database is incorrect. The vehicle is still a fire/explosion hazard. GM's is not in compliance with NHTSA Recall 21V560 on the Chevy Bolt EV for myslef, a US service member ordered to duty in Germany. I am active duty Navy, and was ordered to duty in Stuttgart Germany, with a transfer date in July 2021. At that time Chevy had cleared the recall, so I shipped the vehicle to Germany. However once it arrived here the recall was reinstated. I contacted GM who said to contact Opel in Germany (their local subsidiary). Opel stated that GM in the US would ship them the parts and they would make the repairs. This was nearly a year ago, and so far NO repairs have been done, and the vehicle remains a hazard to me and my family, and cannot be sold or shipped back. Every time we contact GM (or Opel) we are told they are 'preparing to ship parts', and that it should take 8 to 12 weeks. We wait 12 weeks and nothing happens, so we ask them again, and they say wait another 8 to 12 weeks.. At this point I do not believe they have any intention of shipping parts or repairing the vehicle, and are therefore in violation of the NHTSA recall. Note: We are no longer located in Maryland, we are in Germany, but your form does not allow for overseas addresses, or US Forces (APO AE). I suggest you correct your online form, as Americans overseas serving our counry should not be disenfranchised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469772June 17, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468575June 10, 2022
STEERING
The steering will not return to center after completing a turn while vehicle is moving. I have two other Bolt EVs (2017 and 2021) and a Chevrolet Suburban 2018 and they all return almost perfectly to center while moving after a turn. Dealership is refusing to fix under warranty and the warranty is just about expired. I believe the problem is related to poor quality grease used in the "Steering gear" (otherwise know as the "rack" part of a Rack and Pinion).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465587May 21, 2022
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
Part of the charging element - the metal clip- locks up and will not allow the car to be plugged in to charge. According to Chevrolet dealer this is a known issue but customers have not been notified by GM. They do not have a fix other than taking the car to the dealer and doing a factory reset. This is dangerous for people who may not discover the problem until their car is too low on miles/charge and may not be able to get it reset. It is happening multiple times, even after dealer reset.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465479May 20, 2022
STEERING
The steering started clunking when turning. You could hear a noise and feel a jerk when turning. The dealer said the steering gear had failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460962April 15, 2022
STEERING, FUEL/PROPULSION SYSTEM
On 4/13/2022, my wife was driving her 2019 Chevy Bolt EV when a dash light came on. When she told me about the light, I checked GM's mobile app and the Diagnostic Information stated, "Immediate Attention, Lithium-Ion Battery: Issue found with On-Board Charging System. Please schedule a service appointment." This was odd since I knew that the vehicle had a full battery replacement due to the safety recalls for this particular vehicle. The replacement occurred at Reeder Chevrolet in Knoxville, TN in November of 2021. I also noticed a considerable range drop while driving the vehicle prior to this warning. I notified Reeder Chevrolet and they were unable to service the vehicle in a timely manner so I reached out to Beaty Chevrolet in Knoxville, TN. The next day we decided to drop off the vehicle, knowing it could take a while. As we were heading to the dealership, my wife stated she nearly wrecked her car because the steering became very difficult to turn, and could not turn in traffic properly. She said she had to force the steering wheel with all her strength just to get it to turn. When we got to the dealership, I reported the incident to them and they said they would look into it. I got a callback today, 4/15/2022, that the battery is fine and that Reeder Chevrolet did not perform the battery replacement correctly. They did not perform the proper vacuum replacement of the coolant and the computer sent a code. They stated they performed the proper coolant fix and that my range should go back to normal. As for the steering, the steering has been confirmed by their technicians at Beaty Chevrolet that there is in fact a major problem with the steering assembly. A new replacement is needed and should take 12 hours to complete with the cost of $2100.00. I believe this is not the only incident due to other Bolt owners stating they have the same issues (chevybolt.org). This needs to be recalled for the safety of the driver and others.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459125March 31, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456669March 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received a notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11456265March 11, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Last week, we had our 2019 Bolt serviced at a dealership - they had "replaced drive motor battery high voltage manual disconnect" and did some sort of check on the "high voltage battery." We had also showed them a message we got from On Star that an "issue had been detected with the electric drive unit" and get it serviced within seven days. We bought the Bolt in the Fall of 2019 and it has less than 5,000 miles on it. We are on the waitlist for the LIB recall. 6 days after getting the car back from service, my wife was driving the car when suddenly the car went completely dead. Fortunately, she was not on the highway where she could have been killed, but on a quiet suburban street. I came over to assist and we arranged to have it towed to the Chevy dealership. After the Bolt stopped running, my wife again received the message saying "issue had been detected with the electric drive unit." They are now working on the Bolt. They are telling us that the problems are (1) the 12 volt battery has low state charge power and needed to be replaced and (2) there is a "faulty accessory power module" which they have ordered a part for. They do not think it is LIB related. They are not sure what "electric drive unit" means and will need to check with Chevrolet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449521January 31, 2022
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
The car's AC, which cools the battery stopped working. The vehicle says to be serviced immidiately but Chevrolet has not found a local dealer or mechanic in Puerto Rico (where my car is currently situated) that can service it. I am afraid the car will light on fire because the car already has a battery recall, which they have yet to resolve as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448639January 24, 2022
UNKNOWN OR OTHER
Chevrolet has yet not made the replacement battery available for my 2019 Bolt. I received a letter in mid November saying my car was on the "priority list". I attempted to make an appointment around Thanksgiving of 2021 and now, 8 weeks later, they say the replacement battery is still not available and the dealer has no idea when they'll get it. The Chevy "concierge" has not been helpful at all. They don't know either when a battery will be available and send me to talk to the the dealer. The dealer says that Chevy has not given them any estimate about when the battery will be available. For obvious reasons, I feel the car is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448118January 19, 2022
ELECTRICAL SYSTEM, POWER TRAIN
Solenoid on charge receptacle that asserts locking latch gets stuck in extended state leaving the car in a bricked state - out of charge and unable to insert a charger. This occurred after receiving the new battery packs covered by recall and the dealer did the associated firmware upgrade after the battery recall fix. Also - when observing the Bolt forums the "stuck latch preventing charging" is occurring on quite a number of other Bolts - FW bug??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447489January 14, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact that he was on a waiting list. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11446205January 4, 2022
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but no further assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11444234December 18, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
FIRE RISK. Chevy Bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have NOT remedied this in a timely manner as it has been since August 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in October but they have taken no action to fulfill the offer and now it is Dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11442548December 3, 2021
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS
I made the mistke of purchasing a Chevy Bolt EV in 2019. The cars have been on a recall since 11/2020 for batteries that set fire. Three times Chevy has called my car back to the dealership and done nothing but reduce my battery charge level to 80%. This is not acceptable because the car will no longer cross the Island and return at this level. They kepp saying they will put never batteries int he cars but that started over a year ago and they have done nothing. When I asked them about when the battery swap might happen they tell me they do not know. When I asked if they had Bolts with good batteries that they could swap they said no. I'm being given the run around by GM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439774November 8, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign Number: 21V560000 (Electrical System) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439095November 2, 2021
ELECTRICAL SYSTEM
The contact owns a 2019 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V560000 (Electrical System) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was concerned that the vehicle may catch on fire in his senior townhome community. The dealer was made aware of the recall but informed the contact that they were not aware when parts would be available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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