Chevrolet Bolt EV Complaints (2017)

350 consumer complaints on file.

#11427252July 31, 2021
ELECTRICAL SYSTEM
Car is at risk for fire due to faulty battery and GM's proposal is to park the car outside and not charge it fully. This is an unacceptable safety risk (car break ins outside in city, fire hazard indoor and out) and the usable range is significantly lower than the advertised range. GM should replace the batteries entirely or issue full refunds for the purchase price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427294July 31, 2021
ELECTRICAL SYSTEM
I don't think the procedures currently considered by Chevy for the Bolt Batteries are appropriate and that they need to replace the batteries - not apply another stop gap measure that will cost every one time and costs. Obviously if testing the batteries was a solution, the previous fix should have been sufficient, and it have proven to not be.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427298July 31, 2021
FUEL/PROPULSION SYSTEM
I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with GMs response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427309July 31, 2021
UNKNOWN OR OTHER
Battery. The new guidelines from Chevy and the NHTSA for my battery recall render the car, which took some planning for charging before this happened, a major inconvenience at best. I live in an urban environment in a multi-family dwelling, and it is not possible for me to consistently park my car outdoors away from structures, as no such places exist. Expecting me to monitor my vehicle during charges that go on for 4-5 hours is also close to impossible. Nor am I sure what this 'monitoring' would even entail, as no one can realistically imagine owners are going to sit next to their vehicles and stare at them for multiple hours every week. I already had only a handful of charging options available and now, if I can't charge indoors, even more are taken away. I am proud to support our transition away from ICE cars, and was absolutely willing to endure some transitional issues, but even I were willing to tolerate the narrow range of ability of my vehicle before the battery swap is available (which there is no promised date for) expecting these absurd limits for people who want to use their cars as normal transit is simply discouraging future EV owners, and that is not a situation our climate can afford. I'm sure the NHTSA knows that 40% of greenhouse gases come from transportation, and I sincerely hope your agency does it all it can to not discourage early adopters like me from being a small part of the solution to this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427145July 30, 2021
ELECTRICAL SYSTEM
Battery recalled, but parts not yet available. I am concerned for the safety of my family and others that may be nearby my vehicle in the event a fire erupts. My understanding is that at least 16 fires have been confirmed due to this issue. Other than the pending recall, my vehicle is up-to-date on all other maintenance/recalls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427178July 30, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received a recall notification for NHTSA Campaign number: 21V560000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426914July 29, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I purchased this car (Chevy Bolt EV) under the assumption that I could simply charge overnight and have the car ready for the next day. Chevy has come out with multiple supposed fixes yet still has fires. I have a newborn at home and can basically no longer charge the car at home since I feel I would be putting my family at risk. Chevy now says we can only use the fraction of the battery charge safely. This is simply unacceptable and I am doubtful Chevy actually knows the root cause of the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426942July 29, 2021
FUEL/PROPULSION SYSTEM
The batteries are known to catch fire about 90% state of charge and below 30% state of charge.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426985July 29, 2021
POWER TRAIN, ELECTRICAL SYSTEM
The issue with the current recall is that it is impossible for those with long commutes to adhere to the not charging overnight and not going below 70 miles of range. While I do not expect any battery failure I would like to be sure that the vehicle will be replaced by GM if the vehicle were to be damaged by the battery even though I am not following the recommended actions due to needing to use more of the range than is recommended at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427018July 29, 2021
FUEL/PROPULSION SYSTEM
Appreciate that GM is replacing the battery modules. But we waited MONTHS for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 EVs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. GM refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427026July 29, 2021
ELECTRICAL SYSTEM
There is a recall on our 2017 Bolt due to battery fires.. we are very concerned that our car will catch fire… we just purchased this used car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427056July 29, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427087July 29, 2021
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I am extremely concerned about the battery fire recall for my 2017 Chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how Chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! A few things aggravate me: * This is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * Chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? We deserve to know what the problem was, and be given proof that the recall actually addresses it. * On the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? How is it legal to cripple my car with no compensation? My perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426857July 28, 2021
FUEL/PROPULSION SYSTEM
After getting the software update from previous recall, on Siemens Chargers, the car and charger error. The car error says "Charging Interrupted or Overridden". Took to Chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426897July 28, 2021
UNKNOWN OR OTHER
My car is going through the second recall for batteries. The initial fix of a software update was unable to remedy the issue, and now there is another recall with no timely resolution. Chevy's recommendation to not charge my car at night and not use a significant portion of the battery significantly impacts the usefulness of the car. I will try to adhere to the recommendations, but I'm not 100% confident this will prevent a potentially dangerous fire. Chevy should move quickly to buy back affected vehicles at a price that will allow owners to replace their cars with a safer alternative. It is unacceptable that Chevy is putting so many people at risk by not resolving this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426904July 28, 2021
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
The battery has the potential to catch fire while it is charged or parked. The given precautions provided by GM makes the car unreliable and unusable. The battery and the vehicle is on usable due to its limitations based on charging. GM has no remedy for this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426609July 27, 2021
ELECTRICAL SYSTEM
The contact owns a 2017 Chevrolet Bolt EV. The contact received notification of NHTSA campaign number: 20V701000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426731July 27, 2021
FUEL/PROPULSION SYSTEM
The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and GM has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426430July 26, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
There is a risk of battery catching fire in the 2017 Chevy Bolts. My car had the original fix and now we are told it wasn't sufficient and another fix is pending. In the meantime, my car and my surrounding buildings/home are at risk of catching fire. I am following the recommended precautions until the fix is available, but it means I cannot park in a garage, nor fully charge my car. I have already been denied a buyback attempt and tried going through the BBB to settle a complaint, but my case was mysteriously closed by BBB. I will follow up with them but I would appreciate either a new battery or an option to buyback or swap. I am not sure what other documentation is needed from me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426435July 26, 2021
UNKNOWN OR OTHER
As indicated on the previous page, there are unresolved recalls on the battery of my 2017 Chevrolet Bolt. This recall presents a life safety hazard to myself, my family, and my home. The recall indicates it is unsafe to charge my car unattended, and it is also unsafe to park the car in my home garage because the battery may melt or catch fire. This defect is known by GM. The car has had all available recall patches applied (will attach receipts). I have been in contact with GM customer service since May about this issue requesting a repurchase of the car or replacement of the car with a current year model at equal trim level. Original recall was November 2020, second recall April 2021, current recall July 2021. I have also filed complaints with the Attorney General of MD Consumer Protection Division and the Better Business Bureau.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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