CAN-AM Spyder Complaints (2013)

153 consumer complaints on file.

#10582942April 15, 2014
FUEL SYSTEM, GASOLINE:STORAGE
HERE IS A LIST OF ISSUES WITH MY MOTORCYCLE, AND HUNDREDS OF CAN AM OWNERS 1- GAS SMELL 2- GAS BOILING AFTER RIDING 3- OVERHEATING, BURNING IF YOU TOUCH IT BOMBARDIER IS NOT FIXING IT, BUT THEY CHANGE THE DESIGN ON THE 2014 WITH NEW VENTS AND THEY ARE ASKING US TO PAY FOR THE FIX. MY BIKE IS SO HOT THAT MY WIFE HAVE ASK ME NOT TO RIDE ANYMORE, SHE ALSO ASK ME TO TO TAKE THE KIDS OR HER FOR RIDES BECAUSE OF THE SAFETY ISSUES, IF YOU CHECK ON THE SPYDERLOVER.COM FORUM YOU WILL SEE THAT BRP IS NOT DOING ANYTHING TO HELP THE HEAT ISSUES WE HAVE, MANY CALLS AND VISITS TO MY DEALER BAY HARBOR MOTORS IN NEW YORK, PLEASE HELP US BEFORE SOMETHING TRAGIC HAPPENS WHEN WE ARE RIDING A DEFECTIVE PRODUCT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10579466April 13, 2014
ELECTRICAL SYSTEM
MY RIGHT FOOT BECOMES EXTREMELY HOT WHILE RIDING FOR GREAT THEN 60 MIN AT HIGHWAY SPEEDS. EVEN MY WIFE AS A PASSENGER COMPLAINS. I ALSO NOTICED MY DRIVER SEAT AND GAS CAP GET QUITE HOT ALSO. PLEASE FIX THE HEAT ISSUE COULD BE VERY DANGEROUS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576999April 2, 2014
FUEL/PROPULSION SYSTEM
2013 SPYDER RT LIMITED HAS BOILING GAS ISSUES. FUEL CAP IS VERY HOT TO TOUCH WHEN STOPPING TO FILL UP. YOU CAN HEAR THE GAS BOILING WHEN YOU REMOVE THE GAS CAP. HAD THE BIKE IN FOR IT'S 600 MILE OIL CHANGE AND CHECK UP. WE ARE NOT OVERFILLING THE GAS TANK WHEN WE FILL UP. ONCE THE PUMP CUTS OFF THAT IS ALL THE TANK GETS. DEALER SAID NOTHING WAS OUT OF THE ORDINARY. SINCE THE WEATHER HAS STARTED TO WARM UP YOU CAN FEEL THE HEAT ON THE RIGHT SIDE AROUND THE FOOT. TEMP HAS STARTED TO KICK UP QUIET HIGH AND WE ARE NOT EVEN IN THE HOT MONTHS YET. PASSENGER CAN FEEL THE HEAT AS WELL. HEAT IS ALSO ON PRETTY WARM ON THE SEAT AS WELL. AGAIN DEALER SAYS THAT IS NORMAL. I TOTALLY DISAGREE AND WONDER WHAT THE LONG TERM EFFECTS ARE GOING TO BE ON THE BIKE AS FAR AS PARTS AND WIRING. GAS SMELL AFTER RUNNING ON WARMER DAYS HAS PRODUCED THE SMELL OF GAS AS WELL. I HAD THE LATEST UPDATES COMPLETED AS WELL WHILE IN THE SHOP. WHILE THE BIKE IS SMOOTHER, I DON'T THINK IT SOLVED ANY OF THE HEAT ISSUES OR BOILING GAS ISSUE. HARD TO BELIEVE THAT BRP HAS NOT OFFERED MORE OF A SOLUTION FOR A WELL KNOWN AND DOCUMENTED PROBLEM AND THEY HAVE KNOW ABOUT THIS ISSUE FOR SOME TIME. IF IT WASN'T A PROBLEM THEN WHY WOULD HAVE THEY CORRECTED IT ON THE 2014 AND REDESIGNED WHAT IS UNDER THE BODY? THEY MOVED THE EVAP CANISTER AND MOVED THE RADIATOR UP FRONT AND SPLIT IT INTO TWO RADIATORS AND ADDED REVERSE FANS TO HELP GET RID OF THE HEAT PRODUCED BY THE ENGINE. YES, THEY KNOW THERE IS A PROBLEM WITH THE HEAT AND 2013'S. THEY CANNOT DENY IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574592March 24, 2014
FUEL/PROPULSION SYSTEM, ENGINE
STRONG ODOR OF RAW GAS WHEN CRUISING OR STANDING STILL. OVERPOWERING. DOES NOT MATTER HOW MUCH FUEL IS IN TANK. AT TIMES ACTS LIKE IT IS ABOUT TO RUN OUT OF GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561162January 23, 2014
FUEL/PROPULSION SYSTEM
EVERYTIME THE VEHICLE IS REFUELED THERE IS LOT OF FUEL SMELL. IT IS SO BAD THAT I AM AFRAID TO CLOSE THE GARAGE DOOR, FOR FEAR OF AN EXPLOSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560717January 20, 2014
FUEL/PROPULSION SYSTEM
I HAVE HAD THE PREVIOUS RECALL DONE AND THE BIKE IS STILL DRIPPING GAS IN MY GARAGE FROM THE EVAP OVERFLOW LINE ON THE RIGHT SIDE. THIS HAS BEEN GOING ON FOR MONTHS AND THERE ARE MANY REPORTS OF THIS HAPPENING EVEN AFTER THE RECALL INSULATION. IT IS A FIRE HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551480November 8, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
THIS VEHICLE HAS AN EXTREMELY DANGEROUS HEAT PROBLEM. HEAT BUILDS UP UNDER THE FIBERGLASS PANELS WHICH RESULTS IN THE GAS CAP BECOMING TOO HOT TO TOUCH WITH YOUR BARE HAND, AND GASOLINE BOILING IN THE TANK. ALSO, THE RADIATOR FAN BLOWS VERY HOT AIR ON MY RIGHT FOOT WHICH IS VERY UNCOMFORTABLE. ADDITIONALLY, I CAN SMELL GAS FUMES WHEN RIDING, AND THE FUMES ARE OVERPOWERING WHEN PARKING THE BIKE AFTER RIDING. I LEAVE THE BIKE OUTSIDE MY GARAGE UNTIL THE FUMES DISSIPATE, AS I FEEL THAT IT DANGEROUS TO PARK IN THE GARAGE WITH THE OVERPOWERING GAS FUMES. BRP AND THE DEALERS ARE AWARE OF THESE PROBLEMS, AND CAN OFFER NO FIX FOR THEM. THESE PROBLEMS HAVE BEEN ADDRESSED IN THE 2014 MODELS, SO OBVIOUSLY THERE IS A WAY TO REMEDY THEM. WHENEVER I AM ASKED HOW I LIKE THE BIKE, I TELL PEOPLE THAT THE GAS MILEAGE IS HORRENDOUS, THE HEAT PROBLEM IS UNCOMFORTABLE, AND THE GAS FUMES ARE UNBEARABLE AND DANGEROUS. I ADVISE THEM NOT TO BUY THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550361October 31, 2013
ENGINE, FUEL/PROPULSION SYSTEM
THE SPYDER ST HAS STARTED IDLING ROUGH....RPM'S WILL RACE BETWEEN 1000 AND 2000 IN A NANO SECOND THE BIKE WILL SURGE FORWARD....STARTED HAPPENING AFTER ABOUT 200 HUNDRED ARE SO MILES....NOW IT HAS A ROUGH IDLE ALL THE TIME.....BECOMING A SAFETY HAZARD WHILE AT STOP LIGHTS AND IN TRAFFIC ....WHEN RPM'S REACH 1000 OR BELOW A BEEPING SOUND AS IF BIKE IS GOING TO SHUT OFF....THEN SURGES TO 1800-2000 AND BIKE WILL LURCH FORWARD...BIKE ALSO CLATTERS AND SHAKES AT COLD TAKE-OFF AND REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549949October 29, 2013
ENGINE
VEHICLE HAS NO MEANS OF RELEASING HEAT TRAPPED UNDER PLASTIC PANELING WHEN AT LOW SPEEDS OR WHEN VEHICLE IS STOPPED. HAD TWO BREAKDOWNS AT STOP AND GO SITUATIONS WHERE THE VEHICLE WAS NOT MOVING ALLOWING HEAT TO ESCAPE. THIS AFFECTED OTHER COMPONENTS (EVAPORATOR CANISTER...ECT) WHICH CAUSE FAILURE AND RENDERS THE VEHICLE UNSAFE. HAVING CONVERSATIONS WITH BRP I KNOW THEY ARE AWARE AND HAVE NO SOLUTION. THIS IS NOT AN ISOLATED INCIDENT BRP NOW HAS COME OUT WITH THE 2014 MODEL AND CLEARLY STATES IN ITS ADVERTISING CAMPAIGN THAT "ON OUR NEW MODELS WE ADDRESS THE HEAT ISSUE" SO YOU KNOW YOU HAVE IT... AND YOU FIXED IT ON THE NEWER MODELS WHILE BEHIND YOU LIES CUSTOMERS WITH OLDER MODELS THAT ARE CLEARLY DEFECTIVE AND QUITE UNSAFE... I SAY THIS NOT BY WHAT I'VE READ, BUT ONLY ON MY PERSONAL EXPERIENCE, THE MACHINE HAS HEAT ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549140October 21, 2013
ENGINE
LETTER FROM SENATOR MANCHIN III ON BEHALF OF CONSTITUENT, REGARDING A BOMBARDIER RECREATIONAL PRODUCT CALLED THE CANAM SPYDER; REPLY DIRECTLY TO CONSTITUENT. *SMD THE CONSUMER WOULD LIKE TO SEE A RECALL ISSUED IN THE UNITED STATES, DUE TO CERTAIN MODELS CATCHING ON FIRE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547761October 13, 2013
FUEL/PROPULSION SYSTEM
I RECENTLY HAVE BEEN GETTING A STRONG ODOR OF GAS WHEN I COME HOME AFTER A RIDE. THE RECENT RECALL FOR THE EVAP CANISTER AND BRAKE CYLINDER HAS BEEN DONE BUT I PUT A PAPER TOWEL UNDER THE PURGE LINE TO FIND IT IS DRIPPING GAS. THIS IS ALL TO COMMON ON THIS MOTORCYCLE AND IS A FIRE HAZARD BOTH ON AND OFF THE ROAD IN MY GARAGE. I HAVE HEARD THIS IS HAPPENING TO A LOT OF SPYDER OWNERS WHO SAY THE SOLUTION IS TO PARK OUTSIDE AFTER A RIDE. UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547665October 11, 2013
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
MOTORCYCLE HAS EXCESSIVE HEAT UNDER BODY PANELS CAUSING FUEL TO BOIL IN FUEL TANK, GAS CAP HOT TO THE TOUCH, FUEL TANK FILLER NECK AND SURROUNDING BODY PANELS EXCESSIVELY HOT TO THE TOUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547672October 11, 2013
FUEL/PROPULSION SYSTEM, ENGINE AND ENGINE COOLING
THE BIKE HAS A VERY BAD HEAT PROBLEM. THE TEMPS ON MY RIGHT FOOT ARE VERY HIGH AND I SMELL GAS WHEN I COME TO A STOP AND SHUT IT DOWN. I REPLACED THE FRONT SHOCKS DUE TO THE BIKE DOING A NOSE DIVE, AND THE FRONT BALL JOINTS ALSO HAD TO BE RECALLED BECAUSE THEY WERE BAD. MY BIKE IS GOING INTO THE DEALER ON TUESDAY THE 15TH OF OCTOBER FOR A COMPLETE WORK OVER TO SEE WHY ALL THE HEAT IS THERE. CAN AM AKA. BRP KNOWS OF THE PROBLEM AND CAN'T SEEM TO FIX IT. A COUPLE OF BIKES HAVE CAUGHT FIRE AND THERE IS A HEAT RECALL WHERE THE BRAKE MASTER CYLINDERS ARE MELTING AND THEIR FIX FOR THIS IS A HEAT TAPE ON THEM. THE NEW BIKES THAT HAVE COME OUT FOR 2014 ADDRESSES ALL THESE PROBLEMS AND SEEM LIKE THEY KNEW OF ALL OUR PROBLEMS AND FIXED THEM IN THE NEWER BIKE. I EVEN TRIED TO TRADE THE BIKE IN AND THE DEALERS DON'T WANT THEM, SO WE THE OWNERS OF THE 2013 RT'S ARE STUCK WITH A BAD BIKE. IS YOU GO TO A SITE CALLED SPYDERLOVERS.COM YOU WILL SEE THAT BRP EVEN POSTED A POST ON HOW THE OWNERS FEEL AND TO SEND THEM OUR THOUGHT OF THE BIKES. THEY KNOW THE BIKES HAVE A PROBLEM BUT DON'T HAVE A SOLUTION FOR IT. SO WE JUST KEEP GOING BACK TO THE DEALERS AND THEY JUST SHAKE THEIR HEADS AND RUN TEST'S TO NO AVAIL . ANY HELP YOU CAN GIVE WOULD BE GREATLY APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547134October 7, 2013
SERVICE BRAKES
ACCORDING TO A SAFETY RECALL NOTICE, DATED SEPT 4TH 2013, THAT BRP SENT TO IT'S DEALERS AND DISTRIBUTORS AND IS LISTED ON THIS SITE, THEY WERE INFORMED: 1."DO NOT SELL OR DELIVER ANY INVOLVED VEHICLE THAT YOU HAVE IN STOCK AS FEDERAL LAW REQUIRES YOU TO COMPLETE THE RECALL SERVICE ON THESE VEHICLES BEFORE DELIVERY." 2."CONTACT ALL OF YOUR CUSTOMERS WHO HAVE PURCHASED AN AFFECTED VEHICLE. YOU MUST INFORM THEM ABOUT THE FOREGOING AND MUST REQUEST THEM TO MAKE AN APPOINTMENT TO GET THEIR VEHICLE REPAIRED." APPROXIMATELY 6 DAYS AFTER SAID NOTICE A DEALER DELIVERED OUR NEW SPYDER WITHOUT COMPLETING SAID RECALL SERVICE AND WITHOUT EVER MENTIONING IT. SOUNDS TO ME LIKE A VIOLATION OF FEDERAL LAW! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545679September 27, 2013
FUEL/PROPULSION SYSTEM
I DROVE THE NEWLY PURCHASED SPYDER RTS FROM THE DEALERSHIP AND PARKED THE VEHICLE IN THE GARAGE. AFTER TURNING OFF THE ENGINE, I HEARD WHAT SOUNDED LIKE BOILING SOUNDS COMING FROM THE GAS TANK AREA. WITHIN MINUTES, THE GARAGE WAS FILLED WITH GASOLINE FUMES. IT WAS SO OVERWHELMING, I HAD OPEN THE GARAGE DOOR AND LEFT IT OPEN FOR AT LEAST 2 HOURS. THIS IS NOW HAPPENING EVERY TIME AFTER THE VEHICLE IS RIDDEN. IT APPEARS TO BE VERY LIKELY THAT THE BOILING SOUNDS AND FUMES ARE ALSO OCCURRING WHILE THE VEHICLE IS IN MOTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545719September 27, 2013
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
AFTER PARKING IN THE GARAGE I AM GETTING A VERY STRONG GAS SMELL THROUGHOUT THE WHOLE GARAGE AND HONESTLY I AM AFRAID TO ANY LONGER PARK IT IN THE GARAGE. WHEN I REMOVED THE GAS CAP FROM THE TANK AFTER RIDING ON A 90 DEGREE DAY THE GAS WAS BOILING INSIDE THE TANK.I RECEIVED A RECALL NOTICE FROM CAN AM ON SEPT 4 3013 ABOUT THE MASTER CYLINDER MAY MELT FROM EXCESS HEAT GENERATED UNDER THE BODY PANELS. I CALLED THEM AND ASKED ABOUT THE BOILING GAS AND THEY SAID THIS WAS COMMON AND THERE WAS NO RECALL OR SERVICE BULLETIN FOR THAT ISSUE. I AM NOW VERY CONCERNED ABOUT THIS MACHINE CATCHING FIRE OR EXPLODING BECAUSE OF THE BOILING GAS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545028September 23, 2013
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2013 CAN-AM SPYDER. THE CONTACT STATED THAT THE TURN SIGNALS WOULD NOT DEACTIVATE AND CONTINUED TO FLASH WHEN A TURN WAS COMPLETE. THE CONTACT STATED THAT THE TURN SIGNAL SWITCH WOULD HAVE TO BE DEACTIVATED MANUALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544661September 20, 2013
FUEL/PROPULSION SYSTEM
SINCE THE PURCHASE OF MY SPYDER THERE HAVE BEEN SEVERAL OCCASIONS WHERE THE FUEL IS BOILING IN THE FUEL TANK AND VERY STRONG SMELL OF GAS COMES FROM THE CYCLE. THE FUMES ARE SO STRONG THAT I FEEL IT IS UNSAFE TO PARK IT IN MY GARAGE UNTIL THE FUMES GO AWAY. I LEAVE THE CYCLE ON THE DRIVEWAY AWAY FROM THE HOUSE ON THE OFF CHANCE SOMETHING IGNITES THE FUMES. TYPICALLY, I HAVE TO LEAVE THE CYCLE OUTSIDE FOR A COUPLE OF HOURS TO TOTALLY CLEAR. THE EVAP CANISTER THAT SHOULD CONTROL THESE FUMES ISN'T DOING THE JOB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10544378September 19, 2013
ENGINE, FUEL/PROPULSION SYSTEM
THE RIGHT SIDE PANEL BY THE SEAT GETS EXCESSIVELY HOT TO THE POINT YOU CANNOT LAY YOUR HAND ON IT, THE SCREWS WILL CAUSE A BURN IF TOUCHED. THE EXCESSIVE HEAT CAUSED A 1ST DEGREE BURN TO THE THIGH. THE GAS CAP GETS SO HOT IT WILL BURN YOUR FINGERS UNLESS YOU WEAR GLOVES AND THE GAS IN THE TANK GET NEAR BOILING FROM THE EXCESS HEAT. I DO BELIEVE THIS IS A SERIOUS ISSUE, GASOLINE CAN BE COME EXPLOSIVE IF IT GET TOO HOT. I HAVE CONTACTED THE DEALER AND BRP, ABOUT THE PROBLEM AND WAS TOLD IT IS JUST CHARACTERISTIC. I HAVE RECEIVED A 1ST DEGREE BURN TWICE AND THE BOILING GASOLINE ISSUE JUST IS NOT AN ACCEPTABLE ANSWER. IT IS A SERIOUS SAFETY ISSUE. I WOULD HOPE THAT ACTION TO CORRECT THE PROBLEM WILL NOT WAIT UNTIL THERE IS A SERIOUS INJURY OF DEATH. I BELIEVE IMMEDIATE ACTION SHOULD BE TAKEN TO CORRECT THE EXCESSIVE HEAT PROBLEM AND BRP WELL AWARE OF THE ISSUE BUT HAS CHOSEN TO IGNORE IT UNTIL THERE IS OFFICIAL ACTION TO CORRECT THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10543001September 10, 2013
ELECTRICAL SYSTEM, STRUCTURE
I HAVE A REAL SAFETY CONCERN INVOLVING THE RT'S. THE BUTTON THAT OPERATES THE PARK/FRONT TRUNK OPENER CAN...AND HAS, RESULTED IN A VERY DANGEROUS SITUATION. THE BUTTON TO OPEN THE FRONT TRUNK FAILED TO UNLATCH THE TRUNK. IT WILL ONLY UNLATCH WHEN THE BIKE IS POWERED ON. YESTERDAY, 9/9/13, MY GRANDSON WANTED ME TO TAKE HIM FOR A RIDE AROUND THE NEIGHBORHOOD. I PUT ON HIS HELMET AND PLACED HIM ON THE BACK OF THE BIKE. I NEEDED TO GET SOMETHING OUT OF THE FRONT TRUNK, SO I PUSHED THE BUTTON DOWN TO OPEN IT...IT FAILED TO OPEN AFTER REPEATED TRIES. I GOT OFF THE BIKE AND AS I WAS PUSHING THE BUTTON I WAS LIFTING UP ON THE TRUNK TO SEE IF IT WAS OPENING. WHILE PUSHING THE BUTTON, IT TOGGLED TO THE PARK POSITION AND THE BIKE STARTED GOING BACK AND DOWN THE DRIVEWAY. THANKFULLY I AM QUICK ON MY FEET I WAS ABLE TO RUN WITH AND JUMP ON THE BIKE TO STOP IT. WHY WHY WOULD THEY PUT THE TRUNK OPENER ON THE SAME SWITCH AS THE PARK??? I WAS SHAKING FOR A GOOD 1/2 HOUR OVER THAT, THINKING ABOUT WHAT COULD HAVE HAPPENED IF I WEREN'T ABLE TO JUMP ON THAT BIKE AS FAST AS I DID TO STOP IT. BRP REALLY NEEDS TO RESTRUCTURE THIS PARK/TRUNK OPENER FEATURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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