Cadillac XTS Complaints (2017)

24 consumer complaints on file.

• #11040698October 28, 2017
  ELECTRICAL SYSTEM

  PURCHASED MY 2017XT5 9/13/2017. WHILE DRIVING DOWN A MAIN STREET, I STOPPED FOR A LIGHT. WHEN THE LIGHT TURNED GREEN, THE CAR WOULD NOT MOVE. COULD NOT TURN IT OFF NOR COULD I TRY TO PUT IT IN ANOTHER GEAR. A KIND GENTLEMAN, WHO WAS BEHIND ME, GOT OUT OF HIS CAR AND ASKED IF I WAS OKAY. I TOLD HIM THE CAR WOULD NOT MOVE. HE TRIED. NO LUCK.. I GOT BEHIND THE WHEEL AGAIN AND TRIED TO SHUT IT OFF, AGAIN. EVENTUALLY, IT SHUT OFF. I PRESSED THE STARTED AGAIN AND IT REBOOTED. VERY SCARY... PRAYED THAT I WOULD MAKE IT HOME. NEXT AT, CALLED THE DEALER. EVEN AFRAID TO DRIVE IT IN FOR FEAR OF IT STOPPING BUT I WAS CLOSE TO HOME. THE DEALER KEPT IT FOR 3 DAYS. COULD NOT FIND OUT WHAT WAS WRONG BUT WAS TOLD THAT THEY COULD NOT DIAGONOSE IT UNLESS IT STOPPED. MY BROTHER TOOK HIS CAR IN FOR REPAIRS AND TOLD HIS MECHANIC THAT MY CAR STOPPED, JUST IDLED, IN THE MIDDLE OF A MAIN STREET AND STARTED LAUGHING. BUT HIS MECHANIC SAID "WAS IT A CADILLAC"? MY BROTHER SAID YES. THE MECHANIC SAID THAT THE COMPANY WAS HAVING TROUBLE WITH THE ELECTRIC SYSTEM AND HAVE NOT BEEN ABLE TO FIND THE TROUBLE. BESIDES THAT, I HAD TO HAVE THE SPRAY FOR THE WIPERS ADJUSTED. NOW, MY SUN ROOF DOES NOT WORK. I AM AFRAID TO DRIVE THIS CAR. I WANT TO GIVE IT BACK. WHAT SHOULD I DO????

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11033158October 12, 2017
  POWER TRAIN

  XT5 HAS A TRANSMISSION SHUDDER, BETWEEN 16MPH AND 50MPH, WITH THE AISIN AF50-8 TRANSMISSION. GM REPORTS NO PROBLEM WITH THE AISIN. CADILLAC TECHNICIAN DROVE VEHICLE AND DID NOTICE SHUDDER. NEXT STEP, INVOLVE GM ENGINEER. IF HE DOESN'T FIND AN ISSUE, I HAVE TO LIVE WITH THE SHUDDER.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10968270March 24, 2017
  STRUCTURE:BODY

  PULLED INTO PARKING SPACE. VEHICLE WENT TO AUTO STOP/START. WIFE THOUGHT ENGINE WAS OFF AND PRESSED PARK ON SHIFT LEVER. ENGINE RESTARTED AND VEHICLE LUNGED INTO POST.

  Crash:

  Yes

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #10956412February 22, 2017
  UNKNOWN OR OTHER

  ALAMO RENTAL CAR PUT MY WIFE AND SON AND ME IN A 2017 CADILLAC XTS AT DENVER INTERNATIONAL AIRPORT ON THURSDAY 2 FEBRUARY 2017. WHILE DRIVING TO BOULDER ON A 75-MPH HIGHWAY I HAD TO ADJUST THE DRIVER'S SEAT. ADJUSTING THE DRIVER'S SEAT MEANT ALSO HAVING TO ADJUST THE MIRRORS. I KNEW I COULD ADJUST THE MIRRORS BY FEELING FOR BUTTONS WITH MY LEFT HAND. UNFORTUNATELY, ONE OF THE BUTTON OPTIONS WAS DESIGNED TO COLLAPSE THE SIDE MIRRORS; THIS I DID NOT KNOW. IMAGINE MY SURPRISE WHEN, AT HIGHWAY SPEEDS, BOTH SIDE MIRRORS DISAPPEARED. I TRIED TO UNDO MY UNEXPECTED ERROR BUT COULD NOT SUCCEED BY TOUCH. MY WIFE AND SON HAD TO SERVE AS "HUMAN SIDE MIRRORS" UNTIL, AFTER MANY MILES WITH NO EXIT, I COULD MAKE A SERIES OF RIGHT-HAND TURNS, STOP IN A PARKING LOT, AND CONSULT AN OWNER'S MANUAL ONLINE. WHY WOULD GENERAL MOTORS HAVE DESIGNED THE SIDE MIRRORS TO BE COLLAPSABLE WHILE THE CAR WAS IN MOTION? I MIGHT IMAGINE WANTING TO COLLAPSE THE MIRRORS WHILE ROLLING SLOWLY INTO A TIGHT PARKING SPACE OR GARAGE, BUT I CAN THINK OF NO EXCUSE FOR ALLOWING THE COLLAPSE FUNCTION TO OPERATE WHILE DRIVING AT HIGHWAY SPEEDS. WE COULD HAVE BEEN KILLED. ANYONE COULD HAVE BEEN KILLED.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0