Cadillac Escalade Complaints (2016)

89 consumer complaints on file.

#10967076March 19, 2017
ENGINE
AFTER COMING TO A STOP, CAR ENGINE SHUT OFF. NO WARNING OR FAILURE LIGHTS CAME ON. PUT CAR IN PARK AND RESTARTED. DASH LOOKED TOTALLY NORMAL BUT NO RPM'S. CANNOT SAY WHETHER CAR ENGINE STOPPED BEFORE CAR CAME TO A STOP BUT SOMETIME BETWEEN SLOWING FOR A STOP SIGN TO WHEN I CAME TO A STOP AT STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966314March 16, 2017
FUEL/PROPULSION SYSTEM
67 DAYS & 1230 MILES AFTER PURCHASING, JUST AFTER STARTING AND MERGING INTO HEAVY, FAST MOVING CITY TRAFFIC, THE CHECK ENGINE LIGHT & SEVERAL OTHERS COME ON. THEN ON STAR TEXT AND EMAIL DIAGNOSTIC ALERT RECEIVED: "SERVICE THE ENGINE AND TRANSMISSION IN YOUR VEHICLE IMMEDIATELY". THE ENGINE WAS ACTING SLUGGISH, ROUGH, JOLTING, NO ACCELERATION, MAX SPEED BARELY 30PMH, A/C STOPS WORKING. ON STAR DIAGNOSTIC REPORT (MONTHLY EMAIL REPORT) AT 1200 MILES WAS PERFECT, 40 MINUTES PRIOR. DEALER SERVICE DIAGNOSED CYLINDER #2 MISFIRES, COMPONENT TESTING ON THE THRESHOLD OF BEING SHORTED. REPLACED #2 FUEL INJECTOR. DIAGNOSTIC CODES AVAIL. IF NEEDED. VEHICLE IS BRAND NEW! CONCERNED ABOUT SERIOUS FUTURE ENGINE PROBLEMS WITH NO WARNING AND/OR POSSIBILITY VEHICLE IS A LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934924December 13, 2016
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
IN THE EARLY HOURS OF AUGUST 15TH 2016 MY CADILLAC ESCALADE 2016, VIN [XXX], CAUGHT FIRE WHILE STAYING PARKED (STATIONARY) ALL NIGHT. AS PER THE PICTURES TAKEN BY THE NEIGHBORS, THE ESCALADE TUNED INTO A HUGE FIRE BALL AND BURNED THE TRUCK DOWN TO ASHES. IT ALSO BURNED DOWN TWO OTHER CARS PARKED BEHIND IT AND THE ADJACENT HOUSE ON FIRE. AS PER THE MONTGOMERY COUNTY (MARYLAND) FIRE DEPARTMENT, ARSON WAS RULED OUT AND MOST LIKELY CAUSED BY INTERNAL MECHANICAL ISSUES. (FIRE DEPARTMENT REPORT NUMBER [XXX]). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10927792November 25, 2016
AIR BAGS
THE LIGHT ON THE DASH TELL ME THE AIRBAG ON THE PASSENGER SIDE IS NOT WORKING TO PROTECT THE PASSENGER SHOULD THERE,BE A HEAD ON COLLISION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897993August 23, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. SHORTLY AFTER PURCHASING THE VEHICLE, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG MODULE FAILED, WHICH WOULD PREVENT THE AIR BAGS FROM DEPLOYING IN THE INVENT OF A CRASH. THE AIR BAG MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 1,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10876798June 27, 2016
POWER TRAIN, SUSPENSION
VEHICLE EXHIBITS A CONSTANT VIBRATION AT SPEEDS BETWEEN 35 MPH AND 75 MPH. VIBRATION IS NOT ROAD RELATED, IT IS A CONSTANT, STEADY VIBRATION REGARDLESS OF ROAD CONDITIONS, BEST DESCRIBED AS IF THE VEHICLE WAS DRIVING OVER CORDUROY. THERE IS ALSO A STEADY "BUFFETING" NOISE COMING FROM THE CABIN OF THE VEHICLE AT SPEEDS BETWEEN 55 MPH AND 70MPH. VEHICLE WAS BROUGHT TO INDEPENDENT TIRE SHOP (BY ME) TO HAVE WHEELS AND TIRES ROAD FORCE BALANCED. REPORT WAS PROVIDED, ALL IN SPEC AND VIBRATION IS STILL PRESENT. CURRENTLY, THERE IS A "OPEN TICKET" ON THE VEHICLE AT THE CADILLAC DEALERSHIP AWAITING A "GM ENGINEER" TO VERIFY THE VIBRATION. AS A RESULT, I DO NOT HAVE A COPY OF THE LATEST INVOICE VERIFYING THE SERVICE VISIT. THE VEHICLE CURRENTLY HAS 2000 MILES ON IT, THE VIBRATIONS WERE PRESENT SINE NEW AND SEEM TO BE GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823774February 2, 2016
VEHICLE SPEED CONTROL, SUSPENSION
TL* THE CONTACT OWNS A 2016 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE BEGAN TO VIBRATE AS THE SPEED INCREASED. THE VEHICLE WAS TAKEN TO BE REPAIRED BUT THE DEALER COULD NOT REMEDY THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 4,000. UPDATED 05/11/16*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823280January 30, 2016
UNKNOWN OR OTHER
CAR VIBRATES FROM 35MPH UP TO 80 PLUS. HAD IT TO DEALER 5 TIMES AND THEY KNOW THAT THERE IS A VIBRATION. THEY SAID GM SAID THE TORQUE CONVERTER WAS OUT OF BALANCE AND GM WAS DESIGNING A FIX . ABOUT 5 CALLS AND THREE WEEK LATER THEY RECEIVED A NEW SPECIAL TORQUE CONVERTER AND AFTER IT WAS INSTALLED THE VIBRATION WAS STILL THERE. YOU CAN FEEL THE VIBRATION IN THE STEERING WHEEL, THROTTLE, CENTER CONSOLE, FLOOR, AND THE SEAT. THE SERVICE MANAGER HAS BEEN VERY POLITE AND HAS GONE OUT OF HIS WAY TO HELP. A GM FIELD SERVICE REP HAS LOOKED AT THE CAR AND SAID IT IS WITHIN GM SPEC,S. I AM READING ALL OVER THE INTERNET OF THE SAME PROBLEM AND GM HAS REPLACED DRIVELINES, WHEELS, TIRES, TORQUE CONVERTERS, SHOCKS, REAR AXLES, ENGINE MOUNTS, ETC. AND STILL HAVE A VIBRATION PROBLEM. THEY HAVE EVEN BOUGHT SOME OF THE 2015 AND 2016 BACK. THIS IS HAPPENING ON ALL GM FULL SIZE SUV'S. CHEVROLET, GMC, AND CADILLAC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818140January 5, 2016
STRUCTURE:BODY
BUFFETING SOUND AND EAR PRESSURE LIKE THE REAR WINDOWS ARE DOWN, BUT OCCURS ALL THE TIME AT FREEWAY SPEED WITH ALL WINDOWS UP. BOOMING SOUND AT SLOW SPEED. CAN FEEL STRANGE EAR PRESSURE LIKE THE STEREO SUBWOOFER IS PLAYING OVER MOST SMALL ROAD IMPERFECTIONS. THE WHOLE BODY "BOOMS" EXHAUST DROANING SOUND AND EAR PRESSURE. WHEN SUV SWITCHES INTO V4 MODE EXHAUST CREATES A DROANING BACK PRESSURE SOUND WHICH ALSO CREATES PRESSURE IN OCCUPANTS EARS RIDING IN VEHICLE. NOTE* GM BOUGHT BACK OUR 2015 YUKON AND 2015 ESCALADE FOR THESE EXACT PROBLEMS. THE 2016 IS NO BETTER. ALL THE SAME SOUND AND EAR PRESSURE ISSUES. HAVE CONTACTED GM AND STARTED A CLAIM. AT THIS POINT THEY HAVE DONE NOTHING TO FIX, CORRECT, OR REPLACE THIS VEHICLE. AT THIS POINT I HAVE PURCHASED OVER $220.000.00 IN JUST OVER ONE YEAR FROM GM, THREE NEW SUV'S THEY ALL MAKE THESE NOISES. DURING THIS TIME, HAVE BEEN IN COUNTLESS 2015 LOANER SUBURBAN'S, TAHOE'S, YUKON'S AND ESCALADE'S EVERYONE OF THIS VEHICLES HAS THIS NOISE ISSUE TO SOME DEGREE. SOME BETTER, SOME WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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