Cadillac Escalade Complaints (2022)

77 consumer complaints on file.

#11643299February 18, 2025
ENGINE, FUEL/PROPULSION SYSTEM
Incident #1 - exiting a parking garage and the vehicle shut off. My wife was able to pull into a parking spot. the vehicle was towed to the dealer and the resolution was a faulty fuel pump module. Incident #2 - My wife was at highway speed 65mph during rush hour 4 lanes of traffic when without warning the truck engine shut off and the vehicle shifted to neutral. I dont know how but she was able to wrestle the vehicle to the side of the highway where we spent 6 hours on the shoulder which was as wide as the vehicle. This could have ended in a fatality either while getting the vehicle to the side of the road or while waiting for the dealer to have our vehicle towed. --- End result was that the engine locked up. We have been waiting 1 month already for a new engine and per the dealer it may be several months more.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641124February 6, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 75 MPH, the contact noticed a loud roaring sound and the vehicle lost motive power. The contact stated that the vehicle rolled over to the shoulder of the road. In addition, there were several warning lights illuminated. The contact stated that the failure occurred while driving out of state and towing a trailer. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made of the failure and a case was filed. The failure mileage was approximately 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637788January 22, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated while driving at approximately 80 MPH, the vehicle stalled, and the vehicle failed to return to normal operation. No warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637569January 22, 2025
ENGINE
Engine seized at approx 49000kms. Full engine replacement was done by wolfe cadillac. It had something to do with the engine rods.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636999January 20, 2025
ENGINE
The engine completely failed and shut down without any warning indications while driving 72 mph on [XXX] in Wesley Chapel, Fl. I could no longer accelerate to get out of the way I had to coast to a stop and was able to thankfully make it to the shoulder. The tow company that provided service stated that I was the third or fourth Gm suv that he personally towed in the past week that experienced the same failure on the interstate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636951January 19, 2025
ENGINE
Driving vehicle between 70-80 miles an hour on the freeway when the car switched into neutral and lost all engine power. No warning lamps or any indication of failure. I was able to steer vehicle to left side of freeway and it had to be towed. It was not a safe location as cars were flying by just feet from the dibbled vehicle. It never started again. Towed to local Cadillac and have been told the car experienced catastrophic engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636904January 19, 2025
ENGINE
Two weeks after purchasing our 2022 slightly used Cadillac Escalade, my family and I were on our annual Thanksgiving camping trip. December 1, 2024 we were on our way back home from this trip on a very busy highway frequented by semi trucks and large RVs (nearby desert camping). While driving and towing a small trailer at approximately 60 mph on this highway, my vehicle unexpectedly shut off forcing me to act quickly to avoid an accident. (Semi trucks and RVs cannot brake and respond as quickly and there were several in the lane next to me, and approaching behind me). I was able to pull over to a shoulder before the vehicle slowed to a complete stop. After attempting to restart my vehicle I was unsuccessful and contacted OnStar to tow me to the nearest dealer. My family and I waited for 5 hours on the side of this highway with semi trucks and RVs passing us at 60 mph. The vehicle was towed to the nearest dealer, yet 100 miles away from our home, and remained in the dealer’s possession for 29 days. The dealer determined my vehicle experienced engine failure and was in need of an engine replacement. I have only owned this vehicle for 1 and a half months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636653January 17, 2025
ENGINE
Lifters and fuel injectors failed at 45000 miles. Replaced under warranty
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11628238December 2, 2024
ENGINE
As i was driving on the highway in the left lane at approximately 85mph, without any warning lights from the vehicle, the car completely shut off. I had to cross over three lanes of traffic on a busy highway with the car completely stalled out to get to the breakdown lane. The vehicle was towed to my local Cadillac dealership where I was later informed that the engine had completely seized. The service department at the dealership indicated that this is a known issue with the engine in the model year 21-24 Escalades. He indicated that there are faulty bearings that send metal particles through the engine causing it to seize.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620606October 18, 2024
AIR BAGS, STRUCTURE:BODY, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On [XXX], my wife and I were stopped in traffic in Baton Rouge, Louisiana at approximately 7:35pm. Another vehicle failed to stop due to being distracted on his phone and rear ended my 2022 Cadillac Escalade. My wife and I were both injured. None of our airbags deployed and the On-Star system never came on and never detected the crash. By the airbags never deploying, this caused my wife to hit her head on the dashboard as well as on the speakers on the passenger seat. It happened in front of a fire station so they heard the crash and immediately ran out the fire station to help us. The vehicle just arrived at the collision center on 10/17/2024 and they will begin inspection for repairs. None of my emergency warning lamps or any other lights or messages came on in the vehicle. The vehicle just appeared normal like nothing happened. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11589021May 16, 2024
POWER TRAIN, ENGINE, SERVICE BRAKES
This is the second time the car has completely shut off and unable to restart. This is the second time it failed on the interstate. When the car died the car could not be switch to park and had to hold the brake pedal to prevent the car from rolling backward. Second whenever the car was turned of the hazard flashers would turn off. The dealer has previous looked at the car and claimed no problem. This is extremely dangerous to have a car random dying on the interstate. The car at the dealer with often have communication error codes that are just cleared and send you on your way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11586035April 30, 2024
ENGINE, POWER TRAIN
While operating my vehicle at speeds exceeding 70 mph in the leftmost lane of [XXX] , the vehicle unexpectedly shifted into neutral. Despite attempts to manually select a driving gear, the transmission failed to engage, causing a rapid loss of speed. In an effort to avoid a potentially hazardous situation due to the decreasing speed in a high-speed lane, I attempted to maneuver the vehicle towards the right shoulder but was unable to because of the oncoming traffic. It became necessary to bring the vehicle to a complete halt, turn off the ignition, and then restart the engine in the left lane with traffic building behind me. The vehicle managed to restart but with difficulty, allowing me to exit the highway and pull into a nearby gas station where it eventually stalled and could not be restarted. - The vehicle displayed no warning lights or error messages prior to or during the incident. - got the vehicle towed to Cadillac dealership for inspection and diagnostic testing. The Engine needs to be replaced - The dealership was unable to provide a conclusive explanation but noted that similar incidents had been reported with this model. - Independent research indicated a pattern of similar issues among owners of the same model, involving unintended shifts into neutral while driving. - Multiple online forums and consumer reports sites have documented complaints regarding this issue. [XXX] - The inability to maintain or control vehicle speed in high-speed traffic lanes presents a significant risk of collision. - Inexperienced drivers may not respond adequately to such unexpected vehicle behaviors, increasing the likelihood of accidents. This incident underscores a critical safety concern that requires immediate attention from both the manufacturer and regulatory bodies. I recommend a thorough investigation into the model’s transmission system by the National Highway Safety Commission. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549456October 11, 2023
ELECTRICAL SYSTEM
Quite often my back up camera does not work. It has gotten worse and worse the longer I have had it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519716April 30, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, ELECTRICAL SYSTEM
I was in accident on the interstate. None of the safety features activated. The truck was sliding instead of stopping. The emergency stop and braking never activated. The distance sensor failed. The airbag didn’t deploy and Onstar never called about a crash alert.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11497453December 14, 2022
POWER TRAIN, ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that upon starting the vehicle, the RPM’s revved up and down continuously and the vehicle shuddered significantly. The contact stated that he depressed the brake pedal and shifted into drive (D), and the failure ceased. There was no warning light illuminated. The contact stated that the failure had been reoccurring while the vehicle was in park (P). Additionally, the contact stated while driving 20-35 MPH with low RPMs, the vehicle would shudder significantly while driving. The contact stated that the failure ceased upon dressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed but no issues were found. The dealer stated that the vehicle was operating as designed. The vehicle was taken to a second dealer, Brogan Cadillac of Totowa (112 US-46 East, Totowa, NJ 07512), who advised as the first dealer. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was operating as designed. The failure mileage was approximately 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489359October 15, 2022
UNKNOWN OR OTHER
My moonroof spontaneously exploded almost causing me to have an accident with a 16 wheeler truck. NO external objects hit the moonroof.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11488889October 12, 2022
POWER TRAIN
I only had my 2022 Cadillac Escalade for 3 months and noticed black oil drippings in my garage. Took it to Cadillac dealership for inspection I was told it was a seal leaking. Within a month I noticed the same issue black oil drippings in the garage, but I also started to smell a burning smell. Call the dealership again to let them know I had the same issue again from a month earlier, the oil drippings in garage also the burning smell. I was told to bring the vehicle in. Started the vehicle the SERVICE TRANSMISSION LIGHT was on. Made it to the dealership, getting out my vehicle the burning smell I noticed before was more noticeable. Received a call I was told it was the DRIVESHAFT and the part is back ordered. Doing my on investigation reading the 2021 GMC's VEHICLES are RECALL for THE SAME ISSUE AND DRIVESHAFTS ARE BACK ORDERED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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