Cadillac Escalade Complaints (2015)

98 consumer complaints on file.

#11256296September 18, 2019
POWER TRAIN, SUSPENSION
2015 KIND OF LIKE ASKING LATE 8 SPEED TRANSMISSION PROBLEMS SHUDDERING SHAKING NEED A NEW TRANSMISSION TOOK IT TO THE DEALERSHIP 12 TIMES THEY DID SEVERAL TRANSMISSION FLUSHES DID NOT FIX THE PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252345August 29, 2019
UNKNOWN OR OTHER
AFTER A COMPLETE STOP I TURNED LEFT INTO A STORE PARKING LOT. DRIVING FOWARD TO FIND A PARKING SPOT AND THE TRUCK SHUT OFF WITHOUT WARNING AND ROLLED TO A STOP NO WARNING LIGHTS WERE ON AND THE PUSH START LIGHT WAS STILL LIT UP GREEN I PUT IT INTO PARK AND PUSHED THE START ENGINE BUTTON AND IT STARTED RIGHT AWAY .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244297August 15, 2019
POWER TRAIN
CAR, AT TIMES, FAILS TO ENGAGE INTO DRIVE, WHEN AT A STOP. ALSO, WHILE DRIVING, CAR, AT TIMES, WILL NOT ADVANCE TO THE NEXT GEAR UPON ACCELERATION. ALSO, WHILE DRIVING AT CONSTANT SPEED, CAR SHUDDERS AND CANNOT MAINTAIN THE PROPER GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241168August 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
THIS VEHICLE EQUIPPED A FRONT CAMERA (23171580) TO PROVIDE LANE DEPARTURE WARNING, COLLISION WARNING, AUTO BRAKE FUNCTION, BUT AFTER A FRONT WINDOW GLASS CHANGE, ALL THESE FUNCTIONS ARE NOT AVAILABLE, AND AFTER RESEARCH, WE FOUND GM REQUIRE A 30 MINUTES RE-CALIBRATE WINDOW, AFTER THAT I HAVE TO REPLACE A NEW CAMERA. IN GM SERVICE INSTRUCTION DOCUMENT SB-10057012-2409.PDF, IT SAID: IF AFTER 30 MINUTES THE ORIGINAL CAMERA WILL NOT CALIBRATE, REPLACE THE FRONT VIEW CAMERA. GM PROVIDE A FREE REPLACEMENT TO VEHICLES UNDER THE BUMPER-TO-BUMPER COVERAGE, THEY KNEW THIS PROBLEM CLEARLY. THESE FUNCTIONS ARE IMPORTANT TO THE SAFETY OF THIS VEHICLE, AND NOW IT'S A THREATEN FOR SOME FUNCTIONS ARE NOT AVAILABLE. I WANT GM RECALL THESE CAMERAS OF REPLACE IT FOR FREE TO CUSTOMER NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217391June 2, 2019
ENGINE
WHILE TURNING INTO OUR STREET THE VEHICLE SHUT OFF. IT RESTARTED BUT STILL CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11195210April 18, 2019
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, STRUCTURE
S10 DOT/I: LETTER FROM CONGRESSMAN CLINE ON BEHALF OF CONSTITUENT REGARDING THE DIFFICULTY SHE IS EXPERIENCING WITH HER 2015 CADILLAC ESCALADE (ATTN: KJERSTEN CROKE). *LD THE CONSUMER STATED THE VEHICLE'S RADIATOR LEAKED DUE TO EXCESSIVE RECYCLING OF THE THERMOSTAT. COOLANT WAS LEAKING FROM THE RADIATOR TUBES. THIS FAILURE WAS REPAIRED PER THE TECHNICAL BULLETIN 9I1513E. THE VEHICLE WOULD VIBRATE. REPAIRS WERE ATTEMPTED, BUT THE VIBRATIONS RECURRED. THE TRIM ON THE DRIVERS SIDE WAS LOOSE. THE INTERIOR AND EXTERIOR LIGHTS WOULD REMAIN ON AFTER THE VEHICLE WAS POWERED OFF CAUSING THE BATTERY TO DIE. THE DEALERSHIP WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194586April 8, 2019
FORWARD COLLISION AVOIDANCE
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. WHILE DRIVING 60 MPH AND SWITCHING LANES, THE SIDE DETECTION OFF WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO QUANTRELL CADILLAC (1490 E NEW CIRCLE RD, LEXINGTON, KY 40509, (859) 559-0868) WHERE IT WAS DIAGNSOED THAT THE DRIVER'S SIDE COLLISION AVOIDANCE MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURE WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 69,362.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194815April 8, 2019
POWER TRAIN, UNKNOWN OR OTHER
I'VE HAD THIS VEHICLE SINCE 3-28-2019 AND I'M ALREADY HAVING SHIFTING PROBLEMS WITH THE VEHICLE. AFTER DOING SOME RESEARCH, I'VE DISCOVERED THAT THIS IS A COMMON ISSUE WITH CADILLAC. MY ESCALADE HAS 45,000 MILES ON IT, SO THIS SHOULDN'T BE A PROBLEM. I'M WORRIED ABOUT THIS HESITATION PROBLEM DURING DRIVING, WHICH MAY LED TO A POTENTIAL ACCIDENT OR WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191982March 27, 2019
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2015 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER SIDEVIEW MIRRORS WERE TOO SMALL AND OBSTRUCTED HIS VIEW WHILE DRIVING. THE VEHICLE WAS TAKEN TO CROWN CADILLAC (584 US-22, WATCHUNG, NJ 07069, (908) 922-4457) WHO STATED THAT LARGER MIRRORS COULD BE PURCHASED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171938January 24, 2019
SUSPENSION
MY FRONT STRUTS FROZE UP WHEN THEY DID IT PULLED TO THE LEFT ON TO ONCOMING TRAFFIC, MY WIFE WAS DRIVING. MY VEHICLE HAS 57100 MILES ON IT AND WHEN LOOKING INTO THE PROBLEM I FOUND I'M NOT THE ONLY ONE. GM KNOWS THERE IS A PROBLEM WITH THE SUSPENSION AND IS DOING NOTHING TO CORRECT THE PROBLEM. I AM VERY DISAPPOINTED IN THE REALLY EXPENSIVE VEHICLE. CAN YOU PLEASE LOOK INTO IT THANKS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171674January 23, 2019
POWER TRAIN, STEERING
I PURCHASED A CERTIFIED PRE-OWNED 2015 CADILLAC ESCALADE FROM A DEALER IN SAN DIEGO. I HAVE PUT APPROX 5K MILES ON THE VEHICLE IN THE 6 MONTHS THAT I'VE OWNED IT. IT HAS BEEN BACK AT THE DEALER FOR SERVICE FOUR TIMES (APPROX 30 DAYS TOTAL THE DEALER HAS HAD THE CAR) FOR THE SAME ISSUE, WHICH IS A SHUDDERING, HARD-SHIFT AND VIBRATION ISSUE WITH THE TRANSMISSION. THERE HAVE BEEN NO REPAIRS THAT HAVE REMEDIED THE ISSUE. THE DEALER CONTINUES TO FOLLOW A PROTOCOL PROCEDURE EACH TIME, NONE OF WHICH HAVE WORKED. I HAVE CONTACTED GENERAL MOTORS AND WILL ALSO BE PROCEEDING WITH A LEMON LAW CLAIM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170223January 15, 2019
SUSPENSION
I BOUGHT THIS VEHICLE IN 2017. AROUND LATE OCTOBER 2018, AT ABOUT 60,000 MILES I NOTICED THE RIDE BECAME VERY BOUNCY. I AM BEING TOLD BY THE DEALERSHIP THAT 3 SHOCKS AND STRUTS ARE BAD AND HAVE TO BE REPLACED ON A VEHICLE THAT IS 3 YEARS OLD. I COULD MAYBE UNDERSTAND IF 1 WAS BAD, BUT 3 GOING BAD THIS QUICKLY DOES NOT ADD UP. I'VE NEVER HEARD OF A VEHICLE HAVE 3 BAD SHOCKS AND STRUTS THIS QUICKLY AND CAN ONLY SURMISE THERE IS A DEFECT WITH THE PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162610December 19, 2018
UNKNOWN OR OTHER
I WAS TRAVELING ON I-40 IN OKLAHOMA AT NIGHT AND THE VEHICLE IN MOTION I HEARD A SHATTERING SOUND ON MY 2015 CADILLAC ESCALADE I PULLED TO THE SHOULDER ACTIVATING MY HAZARD LIGHT TO INSPECT MY VEHICLE I WENT AROUND MY VEHICLE TWO TIMES AND DID NOT NOTICE ANYTHING WRONG. AS I WAS GETTING BACK INTO MY VEHICLE I USED MY STEP TO GET IN AND NOTICED NOTICED THAT MY SUNROOF HAD SHATTERED. THERE WERE NO VEHICLES TRAVELING NEAR ME IN THE EASTBOND LANE WHEN THIS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156718December 7, 2018
STEERING
I JUST RECEIVED THE POWER STEERING SOFTWARE UPDATE FOR THE LOSS OF POWER STEERING LAST WEEK. ABOUT FIVE OR SIX TIMES NOW THE STEERING HAS BEEN VERY HARD AND ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL. IT NEVER DONE THIS BEFORE THE SOFTWARE UPDATE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156720December 7, 2018
ELECTRICAL SYSTEM
HERE'S A YOUTUBE LINK FOR THE PREVIOUS COMPLAINT THAT I FILED..... IT IS FOR THE REAR HATCH LOCKING MECHANISM WITH AN OPEN FLAME. I PREVIOUSLY REPORTED THE REAR HATCH LOCKING MECHANISM FAILURE BACK IN APRIL MAY AND THE REAR HATCH WAS NOT LOCKING AND IT WAS NOT ACTUALLY CLOSING ALL THE WAY. MY GRANDDAUGHTER ALMOST FELL OUT OF THE BACK OF THE VEHICLE WHY WAS DRIVING DOWN THE ROAD. I DID ASK GM TO NOTE THE REAR HATCH LOCKING MECHANISM FAILURE ISSUE . HTTPS://YOUTU.BE/XCEHKNDDGHU HTTPS://WWW.NHTSA.GOV/RECALLS?NHTSAID=11156479
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156909December 7, 2018
SERVICE BRAKES
THIS IS THIRD TIME I HAVE NOTICED A SOLID ROCK HARD BRAKE PEDAL FEEL AND THE VEHICLE DID NOT APPEAR TO SLOW WHEN I WAS TRYING TO APPLY THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156913December 7, 2018
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THIS IS AN EXHAUST FUME RELATED COMPLAINT THAT IS ALSO RELATED TO AN ELECTRICAL COMPONENT FAILURE OF THE REAR HATCH LOCKING MECHANISM. WHEN THE REAR HATCH LOCKING MECHANISM IS NOT FULLY ENGAGED THE LIFTGATE IS NOT COMPLETELY CLOSED ALLOWING GAS FUMES TO ENTER THE VEHICLE AND IT HAS A REALLY BAD EXHAUST FUMES SMELL..... THE GAS IS ENTERING THE VEHICLE CO CARBON MONOXIDE HYDROCARBONS AND METHANE GAS CH4
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11156479December 6, 2018
ELECTRICAL SYSTEM
VEHICLE HAD AN OPEN FLAME IN REAR HATCH LOCKING MECHANISM. I HAVE A VIDEO TOO.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11152313November 18, 2018
POWER TRAIN
VEHICLE VIBRATES EXCESSIVELY WHEN DRIVING. AT FIRST I THOUGHT IT WAS DUE TO ROAD CONDITIONS BUT THEN REALIZED THE VIBRATION RESIGNATES FROM MY VEHICLE DRIVETRAIN. TOOK IT TO DEALERSHIP AND THEY INFORMED ME IT'S MY TORQUE CONVERTER. APPARENTLY THERE ARE MANY COMPLAINTS WITH THIS ISSUE WITH 6 SPEED TRANSMISSION OPERATED VEHICLES FROM GM. STILL WAITING ON RECAL FROM GM TO BE PUBLISHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152363November 18, 2018
ELECTRICAL SYSTEM
I RECEIVED A RECALL LETTER OCTOBER 2018 STATING THE VEHICLE MAY EXPERIENCE A TEMPORARY LOSS OF ELECTRIC POWER STEERING. I HAD WORK DONE ON SEPTEMBER 24, 2018 AT CASTLE BUICK FOR THAT PROBLEM. I SHOULD BE REIMBURSED FOR THE COST OF REPAIR THAT WAS COVERED BY MY OWN EXTENDED WARRANTY. IT COST ME $1,037.18 PLUS $170.00 DEDUCTIBLE, WHICH TOTALS $1,207.18. I THEN RECEIVED A LETTER DATED NOVEMBER 12, 2018 FROM CADILLAC CUSTOMER ASSISTANCE STATING THAT THE REPAIR THAT WAS PERFORMED AT GM WAS NOT THE REPAIR COVERED BY THE RECALL. THE PROBLEM WAS FOR THE STEERING. THE STEERING WHEEL WAS SNAPPING BACK WHEN I TRIED TO TURN WHICH WAS CAUSING MY WRIST TO BECOME SORE. IT WAS A STEERING PROBLEM IN THE BEGINNING, AND I HAD NO CONTROL OVER THE AUTOMOBILE. GM PUT A WHOLE NEW MOTOR ASSEMBLY IN THE CAR INSTEAD OF RECTIFYING THE PROBLEM OF THE SOFTWARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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