Cadillac Escalade Complaints (2022)

86 consumer complaints on file.

#11696059October 28, 2025
ENGINE
Took my car to the shop yesterday due to heating a ticking sound coming from the engine. This is the new engine that was replaced AFTER a catastrophic engine failure on May 16, 2025. The service department inspected my vehicle and found metal shards in the oil filter. They need to keep the vehicle because it will need another new engine. This will be the third new engine in a year since the recall on the 6.2L GM engines
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695083October 22, 2025
ENGINE
My engine was replaced in January of 2025 before the actual recall. I have the serial [XXX] for my new engine . I need to know the build date of this engine so that I can know if my 2nd engine is a new engine with the corrected crankshaft or the remaufactured engine with the defective crankshaft.GM refuses to tell me the build date I have a right to know. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694158October 17, 2025
ENGINE, FUEL/PROPULSION SYSTEM
After waiting months to get my vehicle checked for recall N252494000 NHTSA 25V274 I was told my vehicle passed inspection. When I asked to see the detailed results of the pico test I was told there are no detailed results and I was not shown anything proving my vehicle was tested and whether it passed or failed. My invoice states "Performed pico test test took multiple tries to complete having to unhook and reinstall pico to complete" which does not make me confident in the result. While talking to the service manager, he mentioned their original pico equipment was replaced by GMC after approximately 5 vehicles failed inspection. Since GMC sent the new equipment there have been no failed inspections. I can't find a way to express my concern to GMC or Cadillac online, that is what brought me here. This recall includes a safety risk serious enough to replace the vehicles engine, I want reassurance that the test was performed properly and my vehicle did not fail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685898September 9, 2025
ENGINE, FUEL/PROPULSION SYSTEM
My engine all of a sudden went dead in the middle of an intersection. I was unable to put the vehicle in neutral and move it so it was stuck in the middle of an intersection until the tow truck arrived. In addition, it had to be dragged due to this issue - which I’m sure isn’t good for it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685508September 6, 2025
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
Vehicle Make: Cadillac Vehicle Model: Escalade Model Year: 2022 Component(s) Affected: Engine, Fuel System, Powertrain, Vehicle Stability Control Incident Date: [Insert Date of Incident] Mileage at Time of Incident: [Insert Approximate Mileage] Summary of Complaint: While driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. This was due to an injector breaking off inside the engine, sending metal fragments into the camshaft, which subsequently locked the motor. This created an extremely dangerous situation as the vehicle became unresponsive and unstable at high speed. Just two days prior to this incident, the vehicle had been serviced by Quantrell Cadillac in Lexington, KY, where a recall repair involving the engine was performed. Despite that service, a catastrophic failure occurred almost immediately afterward. After the breakdown, Quantrell Cadillac attempted repairs over the course of three weeks. These repairs included replacing the injectors, camshaft, and other components, before eventually replacing the entire long block. However, upon picking up the vehicle, it is exhibiting the exact same failure symptoms again—making a popping noise, stalling the engine, and becoming unsafe to operate. This vehicle is clearly not safe to drive and poses a serious risk to myself, my passengers, and others on the road. There have already been multiple recalls related to this issue, indicating a broader systemic problem. We are requesting the NHTSA’s immediate assistance to investigate this safety issue and help us obtain a replacement vehicle that meets all applicable federal safety standards. This level of repeated engine failure & instability is completely unacceptable for any vehicle—especially one with such recent manufacturer service and recall repairs. When this stall occurs, the entire computer system & all safety features are shut down and collision avoidance is also disabled. Have viideo
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684853September 3, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674206July 17, 2025
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 5 MPH and making a turn, the vehicle stalled in the middle of the roadway. There was no warning light illuminated. The contact was unable to pull over to the side of the road. The vehicle failed to restart and was towed to the dealer, where the fuel pump power control module was replaced. The vehicle was repaired. Additionally, the contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 40,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670850July 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact stated while driving 75 MPH, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed an undisclosed failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11670576July 1, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11665574June 8, 2025
ENGINE
Was traveling on a busy interstate and vehicle check engine light came on flashing and stability system light as well. Existed next off ramp and when the car started slowing down the engine shut off. Was able to get to a safe location and car would not start. Had it towed to the dealership and they stated engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661928May 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact stated while driving on the highway at 60 MPH, the vehicle started to hesitate, and the vehicle experienced a reduced power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the crankshaft was faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661598May 17, 2025
ENGINE, POWER TRAIN
I purchased the vehicle two weeks ago. As we were driving on the freeway the car would not accelerate and it started making a clanking noise and then the cab filled with smoke. We pulled over and exited the vehicle. My husband opened the hood and saw a fire. He quickly put out the fire with 3 stanley cups of water. My husband said that the failure caused a hole in the side of the block and the oil completely drained out of the vehicle and was all over the freeway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11661390May 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660922May 14, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I brought my Cadillac escalade in on two different instances where it stopped on me. One time it completely died, the other time it stopped and turn off, then needed to be restarted, with multiple instances. Both times the dealership told me it was related to the fuel pump, and they replaced it. Since then, I brought it in again saying it had random shakes and noises, and they claimed it does that when its in All Wheel Drive. This doesn't make sense. I have been using it in 2WD as recommended, and it still has the shakes and noises. In the past few weeks, the car stopped on my twice. One time I was making a left turn at a stop sign, the other, I was in the middle of an intersection. Now, I will not drive it out of fear for my family and own lives. I called to make an appointment at Autonation Cadillac West Palm Beach, and they said there is nothing that can be done since the engine needs to be replaced, and Cadillac still hasn't issued a remedy. They said for me to call Cadillac directly, which I did. Cadillac opened a case for me, and told me I would receive a call in 1-2 days. I called back on day 3, and was told that I have to wait for the person who was assigned to my case to call me. They informed me that it may take a while because Cadillac had cut the help center's (including recall department) work hours to save money, while they should have been increasing it during this massive recall. Now I have no car to drive my family in, and no response from Cadillac, with no resolution in site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659661May 8, 2025
ENGINE
I am reporting a serious safety concern involving the 2022 Cadillac Escalade engine recall (GM 6.2L V8, RPO L87). My vehicle is used to tow a trailer regularly. The potential for engine failure due to defective connecting rods or crankshaft components poses a severe risk—especially while towing at highway speeds or on inclines. Loss of power while towing could compromise braking and control, endangering both myself and others. This concern should be escalated for owners who rely on these vehicles for towing. I am asking NHTSA to review how GM is prioritizing recall repairs for towing-use customers and to consider this a higher-risk category for resolution. My current situation is I have an appointment with Williamson Cadillac in Miami to scan the vehicle. If they determine its satisfactory to drive I will be towing a 7000 lb. trailer from Florida to Upstate New York. I'm very concerned that if I lose the engine I will have an exasperated safety issue because of the large trailer. There will be greatly reduced stopping power and limited room to pull off the highway. I need to be in Saratoga Springs with the trailer and its contents before May 19. Please advise, as I do not want to cause a fatal accident that could have been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659293May 6, 2025
ENGINE
I was driving down the road and heard a loud knocking noise then my engine died. I Was unable to get it to restart again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657474April 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657212April 28, 2025
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at various speeds, the engine shut off without warning. Despite the failure, the engine restarted immediately after the failure. The vehicle was taken to the dealer on several occasions; however, the dealer failed to duplicate the failure. The failure persisted, and the contact had the vehicle towed back to the dealer where the vehicle was diagnosed with engine failure. The contact waited two months for parts since the parts were on backorder. After the engine was replaced, the contact stated that vehicle started to hesitate while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the starter needed to be replaced. The manufacturer was notified of the failure and the contact requested a vehicle buyback which was denied. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656198April 22, 2025
ENGINE
Roughly One year ago 2024, engine failed. Return to dealer , 3 weeks ago 2025, another engine failure. Currently awaiting a replacement engine. Mileage was 30,000 on first time Another approx 10,000 on this one . We were on 8 lane highway at 70 mph.j just went out and would not restart Luckily no cars in rightmost lanes and coasted to edge of the road . Similar scenario first time only on a 4 lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655687April 20, 2025
ENGINE
Engine The engine shut off at 70mph with no warning and I lost complete power. I had a tractor trailer behind me and one on my left side no power I was nearly killed . Rotolo Chevolet replaced the 6.2L V8 engine Vehicle was inspected by Rotolo Chevolet and they said it was engine failure There was no warning that the Escalade would just shut off at a high rate of speed. It completely just lost power. I only had 85,000 miles on the Escalade. I had taken it to Rotolo Chevolet because I had all the tires changed. While diagnosing my problems with tires they told me of the engine making noise. I had them change the oil but they said it needed a engine. I had no idea this would happen. Does GM want to rob their customers so badly that they would jeopardize their life for GREED. I think the Escalade cost enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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