Cadillac Escalade Complaints (2022)

77 consumer complaints on file.

#11665574June 8, 2025
ENGINE
Was traveling on a busy interstate and vehicle check engine light came on flashing and stability system light as well. Existed next off ramp and when the car started slowing down the engine shut off. Was able to get to a safe location and car would not start. Had it towed to the dealership and they stated engine failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661928May 19, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact stated while driving on the highway at 60 MPH, the vehicle started to hesitate, and the vehicle experienced a reduced power. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the crankshaft was faulty and needed to be replaced. The vehicle was repaired. The contact referenced NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); as a possible cause for the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661598May 17, 2025
ENGINE, POWER TRAIN
I purchased the vehicle two weeks ago. As we were driving on the freeway the car would not accelerate and it started making a clanking noise and then the cab filled with smoke. We pulled over and exited the vehicle. My husband opened the hood and saw a fire. He quickly put out the fire with 3 stanley cups of water. My husband said that the failure caused a hole in the side of the block and the oil completely drained out of the vehicle and was all over the freeway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11661390May 16, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the dealer was contacted to schedule an appointment; however, the contact was informed that parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660922May 14, 2025
ENGINE, FUEL/PROPULSION SYSTEM
I brought my Cadillac escalade in on two different instances where it stopped on me. One time it completely died, the other time it stopped and turn off, then needed to be restarted, with multiple instances. Both times the dealership told me it was related to the fuel pump, and they replaced it. Since then, I brought it in again saying it had random shakes and noises, and they claimed it does that when its in All Wheel Drive. This doesn't make sense. I have been using it in 2WD as recommended, and it still has the shakes and noises. In the past few weeks, the car stopped on my twice. One time I was making a left turn at a stop sign, the other, I was in the middle of an intersection. Now, I will not drive it out of fear for my family and own lives. I called to make an appointment at Autonation Cadillac West Palm Beach, and they said there is nothing that can be done since the engine needs to be replaced, and Cadillac still hasn't issued a remedy. They said for me to call Cadillac directly, which I did. Cadillac opened a case for me, and told me I would receive a call in 1-2 days. I called back on day 3, and was told that I have to wait for the person who was assigned to my case to call me. They informed me that it may take a while because Cadillac had cut the help center's (including recall department) work hours to save money, while they should have been increasing it during this massive recall. Now I have no car to drive my family in, and no response from Cadillac, with no resolution in site.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659661May 8, 2025
ENGINE
I am reporting a serious safety concern involving the 2022 Cadillac Escalade engine recall (GM 6.2L V8, RPO L87). My vehicle is used to tow a trailer regularly. The potential for engine failure due to defective connecting rods or crankshaft components poses a severe risk—especially while towing at highway speeds or on inclines. Loss of power while towing could compromise braking and control, endangering both myself and others. This concern should be escalated for owners who rely on these vehicles for towing. I am asking NHTSA to review how GM is prioritizing recall repairs for towing-use customers and to consider this a higher-risk category for resolution. My current situation is I have an appointment with Williamson Cadillac in Miami to scan the vehicle. If they determine its satisfactory to drive I will be towing a 7000 lb. trailer from Florida to Upstate New York. I'm very concerned that if I lose the engine I will have an exasperated safety issue because of the large trailer. There will be greatly reduced stopping power and limited room to pull off the highway. I need to be in Saratoga Springs with the trailer and its contents before May 19. Please advise, as I do not want to cause a fatal accident that could have been avoided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659293May 6, 2025
ENGINE
I was driving down the road and heard a loud knocking noise then my engine died. I Was unable to get it to restart again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657474April 29, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2022 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657212April 28, 2025
ENGINE, ELECTRICAL SYSTEM:STARTER ASSEMBLY
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving at various speeds, the engine shut off without warning. Despite the failure, the engine restarted immediately after the failure. The vehicle was taken to the dealer on several occasions; however, the dealer failed to duplicate the failure. The failure persisted, and the contact had the vehicle towed back to the dealer where the vehicle was diagnosed with engine failure. The contact waited two months for parts since the parts were on backorder. After the engine was replaced, the contact stated that vehicle started to hesitate while depressing the accelerator pedal with the check engine warning light illuminated. The vehicle was taken back to the dealer and the contact was informed that the starter needed to be replaced. The manufacturer was notified of the failure and the contact requested a vehicle buyback which was denied. The vehicle remained with the dealer unrepaired. The failure mileage was approximately 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656198April 22, 2025
ENGINE
Roughly One year ago 2024, engine failed. Return to dealer , 3 weeks ago 2025, another engine failure. Currently awaiting a replacement engine. Mileage was 30,000 on first time Another approx 10,000 on this one . We were on 8 lane highway at 70 mph.j just went out and would not restart Luckily no cars in rightmost lanes and coasted to edge of the road . Similar scenario first time only on a 4 lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655687April 20, 2025
ENGINE
Engine The engine shut off at 70mph with no warning and I lost complete power. I had a tractor trailer behind me and one on my left side no power I was nearly killed . Rotolo Chevolet replaced the 6.2L V8 engine Vehicle was inspected by Rotolo Chevolet and they said it was engine failure There was no warning that the Escalade would just shut off at a high rate of speed. It completely just lost power. I only had 85,000 miles on the Escalade. I had taken it to Rotolo Chevolet because I had all the tires changed. While diagnosing my problems with tires they told me of the engine making noise. I had them change the oil but they said it needed a engine. I had no idea this would happen. Does GM want to rob their customers so badly that they would jeopardize their life for GREED. I think the Escalade cost enough.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654984April 16, 2025
ENGINE, UNKNOWN OR OTHER
I was driving on the New Jersey Parkway when my car just shut down in the middle of the road. The dealer believes it’s the engine- how can this happen to a car 2 years old?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654568April 14, 2025
ENGINE
On [XXX], while driving my 2022 Cadillac Escalade Premium Sport — which I had just purchased earlier that day — the vehicle suddenly shut down without any warning while I was actively driving on a busy street in Decatur, Georgia. Fortunately, the incident occurred while I was making a turn and traveling at a relatively low speed. I lost all control of the vehicle but was able to coast into the center turn lane and activate the hazard lights to avoid a collision. A police officer arrived on the scene and positioned their vehicle to prevent mine from being struck by oncoming traffic. Although I initially suspected a battery issue, the vehicle still had full electrical power. The officer contacted a towing service, and the vehicle was towed first to my home and later to the Cadillac dealership for evaluation. Today, I was informed by the dealership that the vehicle — which has fewer than 25,000 miles on it — requires a complete engine replacement. I am extremely concerned about the safety implications of this unexpected failure, especially given the low mileage and the fact that the vehicle had just been sold to me. I am submitting this report in hopes that this issue will be thoroughly investigated to prevent similar occurrences for other drivers. I consider myself extremely fortunate to be typing this message today. Given the abrupt and total shutdown of the vehicle, this could have resulted in a very serious accident — or worse. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653795April 9, 2025
ENGINE
I WAS DRIVING DOWN THE [XXX] IN DETROIT MI AND MY ENGINE LOCKED UP AND THE VEHICLE SHUT OFF WHILE I WAS DRIVING 70 MPH THIS IS THE SECOND TIME MY ENGINE LOCKED UP WHILE DRIVING THIS VEHICLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11652502April 3, 2025
ENGINE
My vehicle is currently at bob Moore Edmond ok. I did not have my car one month before the engine failed. Main bearing went bad. Needs a COMPLETE MOTOR. I am stuck paying for this motor. The wait for a new motor is at least 6-8 weeks
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647659March 11, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that upon starting the vehicle, there was an abnormal ticking sound coming from the engine, with the oil warning light illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed and the contact was informed that metal shavings were found in the engine and that the engine would be replaced with the wheel bearings and rear differentials. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,482.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647587March 11, 2025
ENGINE
My husband, 2 young children and I were driving on the frontage road to the interstate at approximately 55 miles per hour when the engine suddenly stopped functioning and almost caused a catastrophic wreck with the cars around us. The Cadillac dealership it was towed to evaluated it and determined it had experienced total engine failure. It’s covered in the NHTSA’s investigation into the 6.2 L V8 GM engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647078March 7, 2025
ENGINE
Driving on the highway under normal load and then all of a sudden motor starts to tic then gets louder and warning comes on saying low oil pressure turn off engine now before I could get off the highway safely the motor completely shuts off once I was safely over and stopped waited for a bit and attempted to restart the vehicle and it wouldn't do anything what so ever that moment I realized that the engine completely seized and left me stranded it showed zero signs of issues before that and completely caught me off guard now I have a 86000 truck sitting in my driveway with no time frame of when it will be repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11647031March 7, 2025
ENGINE
The contact owns a 2022 Cadillac Escalade. The contact stated that while driving on the highway at 75 MPH, the vehicle lost automotive power. There was no warning light illuminated. The contact pulled over onto the shoulder lane where the vehicle was parked for several minutes before attempting to restart the vehicle; however, the vehicle failed to restart. The vehicle was towed to a local dealer, where the vehicle was diagnosed, and the contact was informed that the engine failed due to metal shavings inside the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643885February 20, 2025
ENGINE
Engine failure while driving on the highway resulting in the vehicle being towed to the dealership and requiring a brand new engine. Being advised by the dealership that this will likely take 3+ months to replace as they have 2 other Escalades in the service department still waiting on a new engine and have been there for over 2+ months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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