Cadillac Escalade Complaints (2002)

139 consumer complaints on file.

#10469487August 7, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE CONTACT WAS DRIVING 70 MPH AND APPLIED THE BRAKES HOWEVER, THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO A MECHANIC WHO NOTICED A DESIGN FLAW WITH THE INNER BRAKE PAD, WHICH WAS MISSING. THE TRIPPING SENSOR ON THE BRAKE PAD CAUSED ALL OF THE FLUIDS TO LEAK. THE MECHANIC HAD TO REPLACE THE BRAKE CALIPERS. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453153March 26, 2012
ELECTRONIC STABILITY CONTROL (ESC), SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE VEHICLE WOULD EXHIBIT AN ABNORMAL HUMMING. IN ADDITION, THE CONTACT STATED THAT THERE WAS AN UNUSUAL INCREASE IN BRAKING DISTANCE AND TIME. THE VEHICLE WOULD SPORADICALLY SLIDE TO A STOP WHEN APPLYING THE BRAKES. (SERVICE BRAKES, HYDRAULIC:ANTILOCK) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442866January 8, 2012
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING AT 35 MPH AN EMERGENCY SITUATION REQUIRED A HARD APPLICATION OF THE BRAKES. THE VERY NEXT STOP SIGN MY BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. THE TRUCK WAS LEAKING BRAKE FLUID AT ABOUT A DROP EVERY SECOND FROM ONE OF THE HARD METAL BRAKE LINES THAT ARE ROUTED UNDER THE DRIVER'S SEAT ALONG THE FRAME. THERE ARE FOUR BRAKE LINES THAT ARE ROUTED TOGETHER AND COULD NOT TELL WHICH ONE WAS LEAKING. EACH OF THEM IS HEAVILY RUSTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440490December 19, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE TRANSFER CASE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422360August 29, 2011
VISIBILITY
WINDSHIELD COOLANT SYSTEM LEAKAGE ON 2002 CADILLAC ESCALADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399603May 9, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH IN A PARKING LOT WHEN THE BRAKES BEGAN TO PULSATE UPON ENGAGING. THE BRAKES WERE APPLIED REPEATEDLY BEFORE THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED SIX DIFFERENT TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE PASSENGER SIDE ABS SENSOR, FRONT AND REAR ROTORS, MASTER CYLINDER AND FOUR BRAKE CALIPERS WERE REPLACED. MOST RECENTLY, THE ENTIRE BRAKE LINE RUSTED AND WAS ALSO REPLACED WHICH REQUIRED THE BODY OF THE VEHICLE TO BE DISENGAGED FROM THE FRAME TO PERFORM THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS 30. THE VIN WAS UNAVAILABLE. UPDATED 06/16/11*LJ UPDATED 1/24/2012 *LN *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381151February 8, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HINGE WAS WORN AND HANGING ONE HALF INCH TO THREE QUARTERS OF AN INCH FROM ITS HOUSING. WHENEVER IT WOULD RAIN, WATER WOULD LEAK INTO THE VEHICLE THROUGH THE TOP OF THE DOOR. THE BUSHINGS AND PINS WERE REPLACED IN 2010 BUT TO NO AVAIL. THE FAILURE PERSISTED AND THE DEALER ADVISED THAT A DIAGNOSTIC TEST WOULD BE NEEDED IN ORDER TO REPAIR THE VEHICLE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE CURRENT MILEAGE WAS 124,000 AND THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379480January 28, 2011
TIRES, TIRES:TREAD/BELT
MY COOPER TIRE DISCOVERER LSX P265/70R17 SPLIT DOWN THE MIDDLE INBETWEEN THE TREADS.I HAVE FOUR MONTHS OF USE ON THIS TIRE. THEY ARE STRICTLY WINTER TIRES ON MY VECHICLE. WE WENT TO NTB WHERE WE BOUGHT THE FOUR TIRES. THEY TOOK TIRE OFF TO REPLACE WITH A NEW I BOUGHT AND INSIDE WAS SEVERAL HAND FULLS OF RUBBER SHAVINGS. YOU COULD SEE THE WIRE BELTS INSIDE THE TIRE WALL WAS VERY THIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361219October 19, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
MY 2002 CADILLAC ESCALADE HAS BRAKING ISSUES UNDER 5 MPH. IT APPEARS THE ABS SYSTEM IS ACTIVATED WHICH TAKES THE VEHICLE LONGER TO STOP. THE BRAKES GET VERY SPONGY AND DO NOT RESPOND IMMEDIATELY. THIS HAS CAUSED ME TO GET INTO SOME VERY CLOSE CALLS WHEN TRYING TO STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357762September 27, 2010
SERVICE BRAKES, HYDRAULIC, TRACTION CONTROL SYSTEM
I HAVE A 2002 CADILLAC ESCALADE AND HAVE READ THAT THERE WAS A RECALL ONLY IN CERTAIN STATES FOR THE ABS TRACTION CONTROL MODULE MALFUNCTION. I HAVE ALMOST BEEN IN TWO ACCIDENTS SINCE I GOT THE CAR TWO MONTHS AGO. THE DEALER WON'T WORK WITH ME AND I CALLED CADILLAC AND THEY SAID THERE WAS NO RECALL. THERE ARE ALOT OF COMPLAINTS ONLINE AND THE PART IS ON BACK ORDER FOR ATLEAST 3 MONTHS EVERYWHERE. WE HAVE CHECKED OVER 35 DIFFERENT PLACES. THE ABS KICKS IN WHEN YOU ARE GOING UNDER 5 MPH AND THEN THE TRUCK WON'T STOP. IT HAPPENS EVERY TIME I GO TO STOP THE TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357874September 27, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE VEHICLE WOULD EXHIBIT AN ABNORMAL HUMMING. IN ADDITION, THE CONTACT STATED THAT THERE WAS AN UNUSUAL INCREASE IN BRAKING DISTANCE AND TIME. THE VEHICLE WOULD SPORADICALLY SLIDE TO A STOP WHEN APPLYING THE BRAKES. THE DEALER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 115,000 AND THE CURRENT MILEAGE WAS 116,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344204July 20, 2010
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHEN THE VEHICLE WAS STARTED THERE WAS SMOKING COMING FROM THE INSTRUMENT PANEL AND UNDERNEATH THE HOOD OF THE VEHICLE. HE OPENED THE HOOD AND THERE WAS SMOKE IN THE FUSE BOX. THE BATTERY WAS DISCONNECTED. HE CALLED THE DEALER AND WAS TOLD TO CONTACT HIS INSURANCE COMPANY OR REPAIR THE DAMAGE HIMSELF. NO ONE WAS INJURED AND THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE FIRE ORIGIN WAS UNKNOWN. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10335951June 11, 2010
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2002 CADILLAC ESCALADE. CONSUMER STATES ISSUES WITH BRAKES *TGW THE CONSUMER STATED HER VEHICLE SHOULD HAVE BEEN INCLUDED IN THE RECALL. THE ABS ACTIVATED WHILE DRIVING AT VERY LOW SPEEDS AND THE VEHICLE WOULD NOT STOP. THE CONSUMER STATED SHE WAS INVOLVED IN AN ACCIDENT DUE TO UNWANTED ACTIVATION OF THE ABS AND ALSO THE BEARING SENSOR WAS REPLACED. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10326673April 20, 2010
PARKING BRAKE:DRIVELINE:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHEN TAKING THE VEHICLE IN FOR STATE INSPECTION, SHE WAS ADVISED THAT THE EMERGENCY BRAKE WAS INOPERABLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE SHE AS ADVISED THE BRAKE LINE WOULD NEED TO BE REPLACED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313006February 23, 2010
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
2002 CADILLAC ESCALADE SPARE TIRE FELL OFF THE UNDER-CARRIAGE AS I WAS TURNING INTO MY HOME DRIVEWAY THIS IS A FULL SIZE TIRE AND RIM APPROX 50# IF THIS WOULD HAVE HAPPEN ON THE EXPRESSWAY OR MAJOR TRAFFIC ROUTE SOMEONE COULD HAVE BEEN HURT. TOOK THE CAR TO THE DEALERSHIP AND THEY ADVISED THEY NEVER SAW ANYTHING LIKE THIS BEFORE AND HAD KNOW IDEA HOW TO REPAIR IT. THIS SPARE IS HUNG BY A BOLT AND TWISTED CABLE BOTH WHICH RUSTED THRU THIS IS WHAT CAUSED THE TIRE TO FALL OFF. MY CAR IS MAINTAINED BY THE DEALER AND HAS 45,000 MILES ON IT FYI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306052February 4, 2010
SUSPENSION, PARKING BRAKE, ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
I OWNED 2002 CADILLAC ESCALADE, I BOUGHT BRAND NEW, WE DO NOT KNOW HOW MANY TIMES WE SENT THIS CAR BACK TO DEALER TO FIX SOMETHING, I CHANGE TIRES EVERY ONE & HALF YEAR, RIGHT NOW WE HAVE BIG PROBLEM, WHEN I DRIVE ON FREEWAY ENTRANCE WITH TURNS, THE STABILITY LIGHT COMES ON, MEANING TIME THE CAR SUDDENLY SLOWS DOWN, LOOKS LIKE YOU STEP ON BRAKE. I BROUGHT TO DEALER TO CHECK IT, THEY STILL HAVE THE CAR, CAN NOT FIND WHAT COULD CAUSE THAT. THEY TOOK IT FOR A TEST DRIVE, THEY KNOW THIS IS DANGEROUS WHEN YOU ARE ON THE ROAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10289352October 22, 2009
SERVICE BRAKES, ELECTRIC
WHILE DRIVING MY CADILLAC ESCALADE WITH MY FAMILY AND BRAKING AT A LOW SPEED (LESS THAN 15 MPH) THE ABS SYSTEM SEEMED TO HAVE GONE OFF WITHOUT THE ABS LIGHT GOING ON AND SUBSEQUENTLY THIS ALMOST CAUSED ME TO CRASH INTO THE VEHICLE IN FRONT OF ME HAD I NOT PULLED TOWARD THE CURB. I WENT ON THE INTERNET TO RESEARCH THE ISSUE AND FOUND THAT THIS IS QUITE A COMMON ISSUE WITH THIS CAR AS MANY OTHER OWNERS HAVE REPORTED IT. SUBSEQUENTLY THEREAFTER THE ISSUE HAS BEEN RE-OCCURRING AND I BROUGHT IT TO MY LOCAL CADILLAC DEALER. I TOLD THE SERVICE CENTER WHAT MY RESEARCH FOUND AND BECAUSE A COMPUTER SCAN DID NOT EVEN PICK UP THE ISSUE THEY DECIDED T IT MIGHT BE DUE TO THE ABS SENSORS BEING DIRTY ALSO THE SERVICE CENTER REPRESENTATIVE AND MECHANIC BOTH SAID TO ME THAT THEY HAVE SEEN THIS ISSUE A NUMBER OF TIMES. THEY CLEANED OFF THIS ABS SENSOR AT WHICH TIME A TEST REVEALED THAT ONE OF THE SENSORS WAS READING IMPROPERLY. SO THEY SAID TO REPAIR IT I NEED TO CHANGE THE ENTIRE WHEEL HUB ASSEMBLY ON THAT SIDE. AFTER THEY CHANGED THAT SIDE AND AFTER ANOTHER TEST DRIVE THE ISSUE STILL RECURRED. THIS TIME THEY SAID MAYBE WE NEED TO CHANGE THE OTHER SIDE AS WELL. NOW THEY ARE IN THE PROCESS OF CHANGING THE OTHER WHEEL HUB ASSEMBLY TO SEE IF THE ISSUE IS CORRECTED. THE COST FOR REPAIRS IS WELL OVER $1200. THE CAR IS OUT OF WARRANTY BUT ONLY HAS 36,000 MILES ON IT AND DRIVES UNDER NORMAL CONDITIONS. I TRIED TO CONTACT GM'S CUSTOMER SERVICE WHO ARE OF NO HELP AND ALSO ASKED TO HAVE THIS ISSUE REPORTED FOR SOME TYPE OF REVIEW OR POTENTIAL RECALL. THIS IS A SERIOUS CONCERN AS IT AFFECTS THE BRAKING SYSTEM OF THEIR VEHICLE THAT DOES NOT SEEM DUE TO WEAR OR TEAR BUT AN ISSUE WITH MANUFACTURING. THE SENSOR ITSELF CANNOT EVEN BE SWAPPED OUT, ONLY THE ENTIRE ASSEMBLY. THIS IS QUITE SCARY THAT AT ANY TIME DURING THE ENTIRE PROCESS MY ABS LIGHT DID NOT GO OFF AND IT DID NOT SEEM THAT THE CADILLAC DEALERSHIPS OWN COMPUTERS COULD NOT PROPERLY DIAGNOSIS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273610June 12, 2009
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
SEAT HEATER SPONTANEOUSLY BURST INTO FLAME, CATCHING ENTIRE SEAT ON FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10269121May 18, 2009
SERVICE BRAKES, HYDRAULIC, VISIBILITY
MY BRAKES ARE STARTING TO GO OUT. AND THE BACK AIR VENTS DON'T WORK SO IT TAKES A WHILE FOR MY DAUGHTER TO GET WARM WHEN IT'S COLD OUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261978March 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 CADILLIAC ESCALADE HAS HAD A SERIOUS PROBLEM WITH THE THROTTLE BODY AND POWER TRAIN FOR TWO YEARS I HAVE BEEN TAKING IT TO THE DEALER AND THEY HAVE BEEN NEGLIGENT IN INFORMING ME OF THIS RECALL AND I HAVE ASKED THEM ABOUT THIS PROBLEM ON SEVERAL OCCASIONS WHAT CAN I DO ABOUT THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Cadillac Escalade