Cadillac Escalade Complaints (2002)

139 consumer complaints on file.

#10695460March 19, 2015
ELECTRICAL SYSTEM:IGNITION
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING AT AN UNKNOWN SPEED WITH THE FOUR WHEEL DRIVE ENGAGED, THE VEHICLE FAILED TO SWITCH BACK TO TWO WHEEL DRIVE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHERE IT WAS DIAGNOSED THAT THE IGNITION LOCK NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 4/30/15*CN UPDATED 10/23/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10667328December 19, 2014
SERVICE BRAKES
DRIVING LOW SPEED AND BRAKE PEDAL WENT TO THE FLOOR. NO WARNING LIGHTS. DIFFICULT TO STOP CAR. SELECTED LOWER GEAR AND MANAGED TO STOP CAR WITH WHAT BRAKING POWER REMAINED. HAD JUST GOTTEN OFF FREEWAY, COULD HAVE BEEN A SERIOUS ACCIDENT. BRAKE FLUID VISIBLE AT REAR OF VEHICLE. TOOK CAR TO GM DEALER AND THEY ADVISED A REAR STEEL BRAKE LINE HAD CORRODED AND HAD A HOLE. STATED ALL BRAKE LINES NEEDED REPLACING ALONG WITH BRAKE CALIPERS DUE TO CORROSION. THEY WOULD HAVE TO RAISE BODY FROM CHASSIS FOR ACCESS. BILL WOULD BE $3000 TO $4000. THEY WOULD GLADLY TAKE THIS CAR IN TRADE FOR A NEW GM VEHICLE. THIS CAR HAD ALL NEW BRAKES INSTALLED AT GM DEALER IN 2013 AND THERE WAS NO MENTION OF CORRODED BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652500November 4, 2014
SERVICE BRAKES
SEVERE LEAK(CORROSION) IN BRAKE LINE AT CENTER PILLAR. LINE IS INBOARD OF CHASSIS BEAM, ADJACENT TO FUEL TANK. NOTE THIS IS THE FOURTH BRAKE LINE FAILURE EXPERIENCED ON THIS VEHICLE. (MASS CAR) HAD SIMILAR TOTAL FAILURE ON ANOTHER BRAKE LINE NEAR THE CURRENT FAILURE. DEALER ALSO FOUND TWO OTHER CORROSION CAUSED LEAKAGE AT REGULAR MAINT INSP. ALL REPAIRS MADE BY CADILLAC DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651875November 1, 2014
AIR BAGS
I WAS DRIVING HOME. OUT OF NO WHERE MY DRIVERS SIDE - SIDE AIRBAG DEPLOYED SPONTANIOUSLY. I BEGAN LOSING CONTROL OF THE VEHICLE BECAUSE THE NOISE WAS SO LOUD, AND STARTELING THAT I THOUGHT SOMEONE STRUCK MY DRIVERS SIDE. I AM LEFT SIDE - HEARING IMPAIRED, MY WHOLE LEFT SIDE WENT NUMB AND BEGAN TO RING PIERCINGLY. I GAINED CONTROL BACK OF THE VEHICLE AND TRIED TO EXIT THE TRUCK. I WAS ENGULFED IN CHEMICALS AND COULDN'T SEE. I TRIED TO OPEN THE DOOR AND COULDN'T AS THE AIRBAG BLOCKED MY EXIT, AND / OR ROLLING DOWN THE WINDOW. WHEN THE AIRBAG BEGAN TO DEFLATE I WAS ABLE TO EXIT THE VEHICLE. I WAS FORTUNATE MY SON AND HUSBAND WERE BEHIND ME AS WE DROVE HOME. THEY HAD NO IDEA WHAT WAS HAPPENING AS I JUMPED OUT OF MY TRUCK WITH A WHITE CLOUD OF FUMES BEHIND ME. I NOW FEEL AS THOUGH MY EAR HAS BEEN STABBED AND MY NOSE/THROAT ARE BURNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632654September 12, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO APPLY THE EMERGENCY BRAKE TO STOP THE VEHICLE. AN INDEPENDENT MECHANIC STATED THAT THE BRAKE LINES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631232September 6, 2014
ENGINE
THE EXHAUST MANIFOLD BOLTS ARE BROKEN AND THE MUFFLER REPAIR SHOP SAID THIS COULD LEAD TO A MAJOR REPAIR BILL IF THE OTHER BOLTS BREAK TAKING THE MANIFOLD OFF, IT COULD LEAD TO THE EGR PIPE BRAKING AND THIS IS A SUBSTANTIAL REPAIR BILL JUST REPLACING EACH EXHAUST MANIFOLD BOLT AS IS, THEN, THE REPAIR SHOP WANTS ME TO BUY NEW EXHAUST MANIFOLDS SO THEY CAN WARRANTY THEIR WORK. THIS SHOULD BE A RECALL ISSUE OR NEW EXHAUST MANIFOLDS & GASKET W/UPGRADED BOLTS. PLEASE HELP YOUR LOYAL CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607266July 1, 2014
SERVICE BRAKES
ABS NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607158June 30, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577067April 3, 2014
ELECTRONIC STABILITY CONTROL (ESC)
MY SERVICE STABILITY SYSTEM & ABS LIGHT CAME ON ABOUT TWO MONTHS AGO. I HAVE NOTICED WHEN SOMETIMES I PRESS ON THE BRAKE, IT FEEL LIKE IT'S SLIPPING. NOW, THE LIGHTS STAY ON AND I HAD A DIAGNOSTIC TEST RUN ON IT AND THE CODE IS C0223, ALSO ABOUT 7 MONTHS AGO MY TRUCK JUST STOPPED ON THE ROAD. I WAS TOLD THAT MY PROBLEM WAS MY FUEL FILTER SYSTEM. I JUST FOUND OUT THAT BOTH OF THESE ITEMS WERE RECALLS. PLEASE LET ME KNOW WHAT I NEED TO DO. I TRIED CALLING FEDERAL-MOGUL AND HONEYWELL INTERNATIONAL INC (FRAM) BUT I CAN'T GET THROUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576650April 2, 2014
ENGINE
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITH THE ILLUMINATION OF THE SERVICE STABILITY SYSTEM AND THE ABS BRAKE WARNING LIGHTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS SCHEDULED TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 116,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576299April 1, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE IGNITION INDEPENDENTLY DISENGAGED FROM THE START POSITION. THE VEHICLE WAS NOT TAKEN TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 14V153000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,000 AND THE CURRENT MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564764February 18, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE EXT. THE BRAKE LINE FRACTURED IN THE DRIVEWAY WHILE HE WAS DRIVING. THE CONTACT TOOK THE BROKEN BRAKE LINE TO THE DEALER WHERE THE MECHANIC DIAGNOSED THAT THE BRAKE LINE HAD DETERIORATED DUE TO RUST AND THE BRAKE LINE SYSTEM HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561355January 24, 2014
ENGINE
I AM ANOTHER UNHAPPY GM VEHICLE OWNER DUE TO A VERY COMMON SAFETY ISSUE ON THEIR ENGINES, THE BOLTS ON MY EXHAUST MANIFOLD HAVE BROKEN, 3 IN JUST ONE WEEK, AND IM SURE THE OTHERS WILL BREAK TOO IN JUST A MATTER OF TIME.. I THINK GM SHOULD DO A RECALL ON THIS ISSUE, BCUS IT WILL NOT ONLY LOOK GOOD ON THEM BUT KEEP THEIR FUTURE COSTUMERS HAPPY.. IF I DO NOT GET A RECALL ON THIS , I WILL NEVER EVER AGAIN OWN ANOTHER GM VEHICLE... DODGE HERE I COME... MY WIFE'S VEHICLE IS A DODGE AND HAS 3 TIMES THE KMS AS MINE AND HAS NEVER HAD ANY MAJOR ISSUE ... OWN UP GM AND MAKES US PROUD AGAIN TO OWN A GM VEHICLE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560862January 21, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
THIS ESCALADE SHOULD BE INCLUDED IN YOUR ACTION NUMBER PE05020. THE VEHICLE ACTIVATED ABS ON SLOW BRAKING AS DESCRIBED IN THE ABOVE ACTION NUMBER. THIS OCCURRED MULTIPLE TIMES UNTIL I FIGURED OUT WHAT WAS HAPPENING. GMC GARAGE DISCOVERED TROUBLE CODE AND REPAIRED WHEEL SPEED CENSORS AS PER PROTOCOL AND PROBLEM HAS RESOLVED. GM TAKES NO RESPONSIBILITY FOR THIS ISSUE. THIS IS A KNOWN ISSUE AND ALL VEHICLES WITH THE SAME IDENTICAL PARTS SHOULD BE COVERED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552616November 17, 2013
SERVICE BRAKES
WHILE TRAVELING 35 MPH IN TRAFFIC I INCURRED A LOSS OF BRAKING POWER. UPON CLOSER INSPECTION I NOTICED A BRAKE LINE LEAK DUE TO RUST. BRAKE LINES HAD RUSTED THROUGH CAUSING A LOSS OF BRAKE FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548020October 15, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT SHE DROPPED A PENNY INTO THE CIGARETTE LIGHTER, WHICH CREATED A THERMAL FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10496093February 1, 2013
FUEL/PROPULSION SYSTEM
SMOKE FROM REAR CLOSE TO GAS TANK . *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10494361January 22, 2013
ENGINE
UPON THE RECENT DEVELOPMENT OF A LOUD "TICKING" NOISE WHEN STARTING MY 2002 ESCALADE 6.0 AWD, I IMMEDIATELY BROUGHT THE TRUCK INTO MY LOCAL SHOP FOR DIAGNOSTICS. A QUICK INSPECTION FOUND MISSING AND RUSTED EXHAUST MANIFOLD BOLTS ON THE DRIVER SIDE OF MY ENGINE, CAUSING AN EXHAUST LEAK. THIS LEAK CREATES NOT ONLY A DANGEROUS CO2 LEAK WITHIN THE ENGINE COMPARTMENT (WHICH ALSO CAN BE DRAWN INTO THE CABIN'S HVAC SYSTEM), BUT IT ALSO RAISES ENVIRONMENTAL CONCERNS, AS THE LEAKING EXHAUST IS NOT BEING PROPERLY TREATED VIA THE VEHICLE'S CATALYTIC CONVERTER. MY PASSENGER SIDE MANIFOLD ALSO HAS RUSTED BOLTS AND IS VERY CLOSE TO HAVING THE SAME ISSUE AS THE DRIVER SIDE. MY TRUCK IS IMPECCABLY MAINTAINED, WITH ALL THE APPLICABLE SERVICE RECORDS. THIS ISSUE IS WELL DOCUMENTED ACROSS THE INTERNET, WITH OWNERS OF 1999-2006 ESCALADES, TAHOES, SUBURBANS, YUKON/XLS, SILVERADOS AND SIERRAS. I STRONGLY URGE THE NHTSA TO LAUNCH AN INVESTIGATION INTO THE ISSUES SURROUNDING THE MASSIVE FAILURE OF MANIFOLDS AND MANIFOLD BOLTS ON 1999-2006 GM FULL SIZE SUV AND PICKUP TRUCKS. A QUICK SEARCH ONLINE SHOULD PROVIDE MORE THAN ENOUGH COMPELLING EVIDENCE TO BEGIN AN INVESTIGATION. I'LL BE HAPPY TO PERSONALLY PROVIDE WHATEVER ASSISTANCE I CAN TO HELP ENCOURAGE YOUR DECISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483397November 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND DEPRESSING THE BRAKES, THE BRAKES FAILED AND TRAVELED TO THE FLOORBOARD ABNORMALLY. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO NEUTRAL AND APPLIED THE EMERGENCY BRAKE. THE VEHICLE EVENTUALLY CAME TO A STOP. THE CONTACT STATED THAT THE STABILITY CONTROL AND BRAKE WARNING LIGHTS WERE ILLUMINATED IMMEDIATELY FOLLOWING THE FAILURE. THE VEHICLE WAS UNABLE TO BE DRIVEN AND WAS LATER TOWED TO AN INDEPENDENT MECHANIC. AFTER DIAGNOSIS, THEY ADVISED HIM THAT ALL OF THE BRAKE LINES WERE SEVERELY RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR ALL THE BRAKE LINES ON THE VEHICLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 48,077. THE CURRENT MILEAGE WAS APPROXIMATELY 48,275. UPDATED 01/29/13*LJ UPDATED 1/30/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478790October 5, 2012
STEERING, SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CADILLAC ESCALADE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH THE STEERING WHEEL LOCKED AND THE BRAKES FAILED. THE CONTACT SHIFTED INTO REVERSE IN ORDER TO GET THE VEHICLE TO STOP. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE STEERING PUMP NEEDED TO BE REPLACED. THREE YEARS LATER FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 166,000. UPDATED 11/16/12*LJ THE CONSUMER STATED THE FAILURE RECURRED AT 166,000 MILES. UPDATED 11/20/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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