Cadillac Escalade Complaints (2007)

247 consumer complaints on file.

#10503777March 20, 2013
STRUCTURE:BODY
WHILE TRYING TO ENTER THE VEHICLE THE DOOR HANDLE CAME OFF IN OUR HANDS NOT ALLOWING US TO ENTER THE VEHICLE ON A BUSY STREET. I CONTACTED GM WHO HAS REFUSED TO REPLACE IT STATING THAT MY VEHICLE IS OUT OF WARRANTY. HOWEVER, GIVEN THE OVERWHELMING NUMBER OF OWNERS WITH THIS SAME ISSUE, THIS IS A DESIGN FLAW AND OWNERS SHOULDN'T HAVE TO PAY FOR THIS $300 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502236March 10, 2013
STRUCTURE:BODY, AIR BAGS
I WAS JUST GOING ON A STRAT STREET AT 25MPR .ALL AT ONCE ALL THE REAR AIRBAGS DEPLOYED AND ON STAR CALLED TO SEE IF I WAS OK .I HAVE TRIED TO WORK IT OUT WITH GM AND I WAS TOLD A SENSOR FOUND A PROBLEM BUT WOULDN'T TELL ME WHAT . MY CHILDREN HAVE TO RIDE IN THIS SUV. PLEASE HELP IF YOU LOOK ON THE INTERNET GM IS HAVING AIRBAG PROBLEMS WITH CADILLAC ESC.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493573January 20, 2013
STRUCTURE:BODY
RIGHT REAR EXT DOOR HANDLE BROKE. DUE TO THIS I WAS UNABLE TO GET MY CHILD OUT OF THE SEAT HE WAS IN. THIS DEFECT COULD PREVENT EMERGENCY EXIT FROM A VEHICLE. PER CADILLAC FORUMS THIS HAS BEEN A WELL KNOWN DEFECT IN THE PART SINCE MID 2007 AND EFFECT VEHICLES AT ALL MILEAGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488911December 16, 2012
ENGINE
NOTICED EXCESSIVE EXHAUST FUMES INSIDE THE CAR WHILE AT IDLE DURING STOPS. ALL WINDOWS UP DURING WINTER SEASON DRIVING. INSPECTED EXHAUST SYSTEM FOR LEAKS. NOTICED EXHAUST MANIFOLD BOLTS ON BOTH SIDES OF ENGINE MISSING AND SUBSEQUENT LEAKS AT EACH EXHAUST PORT WITH MISSING BOLTS. NOTICED EXCESSIVE RUSTING AND CORROSION OF EXHAUST MANIFOLD AND BOLTS. THIS SEEMS TO BE CAUSED BY A METAL DEFECT CREATING PREMATURE CORROSION OF EXHAUST MANIFOLDS AND BOLTS. INTERN, CAUSING EXHAUST LEAKS AND EXCESSIVE AMOUNTS OF EXHAUST GASES UNDER HOOD AN IN THE CABIN. THIS IS A MAJOR SAFETY CONCERN TO ME AND MY FAMILY. PLEASE INVESTIGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485828November 23, 2012
ELECTRICAL SYSTEM, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT HE NOTICED BURN HOLES ON THE SUNROOF. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE CONTACT WAS ADVISED THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000. THE CURRENT MILEAGE WAS APPROXIMATELY 120,000. UPDATED 02/28/13 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462360June 20, 2012
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
HEARD FROM DEALER MY MANIFOLD BOLT IS BROKEN... SAID $500-600 TO FIX. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462362June 20, 2012
STRUCTURE:BODY:DOOR
ISSUE IS THE DOOR HANDLES COMING OFF LAST SUMMER DRIVER SIDE AND PASSENGER.. HAD EXTENDED WARRANTY AND HAD TO PAY $100 PER TIME SINCE IT HAPPEN AT DIFFERENT TIMES.. LOOKING NOW FOR RETURN OF MY $200 SINCE I SEE DEALERS ARE REPLACE FOR FREE.. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434918November 8, 2011
SERVICE BRAKES, HYDRAULIC, WHEELS, ELECTRONIC STABILITY CONTROL (ESC)
FAILURE OF THE WHEEL HUB AND BEARING ASSEMBLY. CAUSED LOSS OF VEHICLE CONTROL, LOSS OF ABS, WHEEL DETACHMENT AND WHEEL FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10427077September 25, 2011
AIR BAGS
AFTER ENTERING THE ALLEY I PUSHED THE GARAGE DOOR BUTTON. AS I WAS TURNING ONTO THE DRIVEWAY PAVEMENT FROM THE GRAVEL ALLEY THE TRUCK SLOWED AND BECAME HARD TO STEER (LIKE WHEN THE POWER STEERING PUMP GOES OUT). ALMOST SIMULTANEOUSLY THERE WAS A LOUD POP AND THE AIRBAG DEPLOYED. WHEN I REALIZED WHAT JUST HAPPENED I PUT THE TRUCK IN PARK, TURNED THE KEY TO OFF AND GOT OUT IN A HURRY. I THOUGHT THE TRUCK WAS ON FIRE AS THERE WAS A BURNING SMELL AND SMOKE SPUTTERED FOR QUITE AWHILE. AS YET I DO NOT KNOW WHAT CAUSED THE AIRBAG TO DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397726April 20, 2011
SUSPENSION
APPROXIMATELY 2 WEEKS (03/18/11) PRIOR TO REPAIRS THE FRONT OF THE VEHICLE 2007 CADILLAC ESCALADE HAD A "SHAKING NOISE" THE SLOWER YOU DROVE THE MORE NOISE IT MADE. WE TOOK THE VEHICLE TO THE DEALERSHIP WHO QUOTED $1,000 FOR REPAIRS. AT THE TIME WE DROPPED IT OFF THE SERVICE MANAGER MADE US AWARE THAT THERE WAS A "BULLETIN FROM GENERAL MOTORS " ABOUT THE PROBLEM THAT IT WAS "NORMAL WEAR AND TEAR AND THEY WOULD NOT ISSUE A RECALL." IT WAS FOUND BY THE DEALERSHIP THAT THE FRONT JOUNCE BUMPERS AND FRONT STRUTS AND MOUNTS NEEDED TO BE REPLACED. I CONTACTED GM SERVICE LINE WHILE IT WAS STILL IN THE SHOP AND HAD TO PAY FOR THE REPAIRS IN ORDER TO HAVE THE VEHICLE TO DRIVE. I HAD NUMEROUS PHONE CALLS TO GM AND THEY STATED "NORMAL WEAR AND TEAR" AND YOUR 50,000 BUMPER TO BUMPER WARRANTY DOES NOT COVER IT SINCE IT HAD 62,926 MILES ON IT. I REQUESTED A DISTRICT SUPERVISOR REVIEW AND THE OUTCOME WAS THE SAME. WE HAVE HAD CADILLACS FOR 25+ YEARS AND SOME WITH 200,000+ MILES ON THEM AND NEVER HAD THIS TYPE OF PROBLEM AND TREATMENT FROM ANYONE. WE RECEIVED NO SATISFACTION OR CONSIDERATION ABOUT OUR PROBLEM FROM GM EXCEPT FOR THEM TO REPEATEDLY STATE "NORMAL WEAR AND TEAR."
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10386499March 4, 2011
ELECTRICAL SYSTEM
WHEN DRIVING AND COMING TO SLOW DOWN AT A RED LIGHT OR TO MAKE A TURN, THEN ACCELERATE, MY 2007 CADILLAC ESCALADE COMPLETELY SHUTS DOWN. ALL ELECTRICAL AND MECHANICAL POWER IS LOST. THIS HAS HAPPENED AT LEAST 7 TIMES OVER THE LAST MONTH. MY WIFE IS THE PRIMARY DRIVER OF THE VEHICLE AND SHE USES IT TO DROP THE KIDS OFF AT SCHOOL AND DAYCARE. SHE'S BEEN STUCK IN THE MIDDLE OF A BUSY INTERSECTION IN DALLAS, TX 3 TIMES. THIS IS A VERY DANGEROUS SITUATION FOR MY FAMILY. I TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AT MASSEY CADILLAC IN GARLAND, TX ON 03/03/11 AND I'M WAITING FOR THEIR DIAGNOSIS. I PURCHASED THE TRUCK BRAND NEW AND HAVE REGULARLY SCHEDULED MAINTENANCE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372248December 23, 2010
AIR BAGS:FRONTAL
IN AUGUST OF 2009 I NOTICED WHEN I HAD A FRONT SEAT PASSENGER I WOULD GET AN INSTRUMENT PANEL INDICATOR WARNING LIGHT OF "AIRBAG READINESS". ALSO, THE PASSENGER AIRBAG STATUS INDICATOR IN THE OVERHEAD CONSOLE WAS REGISTER AS BEING "OFF". THIS FAILURE WAS NEVER INTERMITTENTLY -- IT JUST FAILED. I WENT THROUGH THE PROCEDURES OF THE OWNER'S MANUAL FOR POSSIBLE CORRECTIONS: 1. HAVE FRONT PASSENGER ADJUST WEIGHT WHILE SEATED, MOVE OR POSITION SEAT IN A UPRIGHT POSITION, THEN TURN VEHICLE "ON AND OFF". 2. CHECK FOR ITEMS UNDER THE SEAT FOR ITEMS AND ADJUST SEAT BELTS. THE LAST WEEK OF NOVEMBER I TOOK THE VEHICLE INTO THE DEALERSHIP FOR RECALL OF NHTSA ID#10V2400000. AT THAT TIME I ADDRESSED THE PROBLEM OF THE FAILURE OF THE AIRBAG SYSTEM TO THE CADILLAC REPRESENTATIVE. HE STATED " HE HAD CHECKED THE SYSTEM FOR A RECALL OF THIS NATURE AND THERE WAS NONE". THIS COULD BE TRUE BECAUSE, I JUST LUCKED UPON SEEING AN ARTICLE ON THE INTERNET CONCERNING THE RECALL OF GM VEHICLES. HOWEVER, THE RECALL OF NHTSA ID# 10V644000 IS FOR CADILLAC/CTS 2005-2007. MY VEHICLE IS A CADILLAC/EXT 2007 HOWEVER, THIS MODEL VEHICLE IS EXPERIENCING THE EXACT SAFETY HAZARD AS THE CADILLAC/CTS 2007 MODEL. I DO NOT FEEL THIS IS A RANDOM COINCIDENCE RATHER, SOMETHING THAT SHOULD BE SERIOUSLY BROUGHT TO THE ATTENTION OF CAR MANUFACTURER. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367083November 22, 2010
AIR BAGS:FRONTAL
TL*THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT STATED THAT THE AIR BAGS SUDDENLY DEPLOYED WHILE SHE WAS DRIVING 60 MPH. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO PUT THE AIR BAGS BACK IN PLACE AND REPLACED THE INSTRUMENT PANEL. THE ON STAR SAFETY DEVICE INDICATED THAT THE AIR BAGS NEEDED TO BE CHECKED FOR MALFUNCTIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE AIR BAGS WERE DEFECTIVE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 4,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10361038October 18, 2010
WHEELS
ALL 4 FACTORY RIMS ARE DETERIORATING AND ARE CAUSING THE TRIES TO LOOSE AIR AND GO FLAT IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360105October 12, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:TAILGATE
2007 ESCALADE TAIL GATE CAME OPEN ON ITS OWN ALL CARGO SPILLED ONTO THE STREET . THE CAR WAS IN GEAR MOVING THRU AN INTERSECTION. THIS HAS HAPPENED ONCE, THEN I STOPPED DRIVING THE VEHICLE I CONTACTED CAD THEY DID NOT SEEM TOO INTERESTED OR CONCERNED BECAUSE VEHICLE HAS 60K MILES AND IS OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359931October 10, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
2007 ESCALADE EXT ,34K MILES. HEAT SHIELD ON EXH MANIFOLD RUSTED THRU MOUNTS , FELL INTO STEERING COLUMN. STEERING LOCKED IN A RT HAND TURN, WENT LOC, VERY HARD JERK ON STEERING WHEEL BROKE IT FREE. CHECKED PASSENGER SIDE, IT HAD ALSO FALLEN OFF BUT DIDN'T CAUSE ANY PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351922August 26, 2010
SUSPENSION:FRONT
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE. THE CONTACT WAS TRAVELING 5 MPH AND NOTICED AN UNUSUAL KNOCKING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FRONT SHOCKS, STRUTS AND DRIVE TRAIN WAS REPLACED HOWEVER, THE FAILURE PERSISTED AFTER REPAIRS. THE CONTACT STATED THAT THE FAILURE WAS PRESENT SINCE THE DATE OF PURCHASE. THE FAILURE MILEAGE WAS 14,000 AND THE CURRENT MILEAGE WAS 84,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350090August 17, 2010
POWER TRAIN
2007 CADILLAC ESCALADE. EXTREME JERKING WHILE DRIVING, WHEN PARKED ON FLAT SURFACE AND SHIFTED TO REVERSE OR DRIVE WOULD JERK LIKE IT WAS ON A STEEP INCLINE. DECELERATED WITHOUT WARNING IN FOUR LANES OF DIESEL TRAFFIC GOING 75 AND I DECELERATED TO 65 WITH IN A FRACTION OF A SECOND WITH MY ONLY DAUGHTER AND HER FRIEND IN THE VEHICLE. HAPPENED JULY 28, 2010, I HAVE BEEN REPORTING PROBLEMS TO THEM SINCE OCTOBER 2009. THEY WOULD DO TRANSMISSION FLUSHES OR CHANGE MODULES WHICH WOULD DO NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344903July 23, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE
I HAVE A CADILLAC ESCALADE 2007 AWD. IT HAS 70,000 MILES ON IT AND THE CHROME PLATED INTERIOR DOOR HANDLES HAVE PEELED OFF EXPOSING SHARP EDGES. BOTH THE PASSENGER AND THE DRIVER INTERIOR DOOR HANDLES HAVE EXPOSED SHARP EDGES. THROUGH NORMAL USE, THE CHROME HAS PEELED. THERE HAS BEEN NO ABUSE TO THEM. THESE SHARP EDGES HAVE CUT MY FINGER ONCE AND ALSO PASSENGER FINGERS ON THREE OCCASIONS. THE CUT IS WORSE THAN A PAPER CUT. THEY AVERAGE ABOUT 1.5 INCHES. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE AS I AM OUT OF BUMPER TO BUMPER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10339433June 22, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2007 CADILLAC ESCALADE WITH 32440 MILES. THE CONTACT FOUND RECALL 10V240000 ELECTRICAL SYSTEM AND HAS HAD THIS RECALL REPAIRED TWICE BEFORE. THE MANUFACTURER HAS BEEN CONTACT ABOUT THE REPEATED FAILURES BUT, THEY WERE UNABLE TO ASSIST HIM. THE CONTACT HAS THE REPAIR ORDER FOR THE REPAIRS. THE CONTACT IS WAITING TO HAVE THE VEHICLE REPAIRED AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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