Cadillac ATS Complaints (2013)

161 consumer complaints on file.

#10809568December 10, 2015
ENGINE
ENGINE IDLES ROUGHLY. I HAVE ONLY USED PREMIUM GAS DURING FILLUPS. THE DEALERSHIP SAYS IT'S BECAUSE I'M NOT USING TOP TIER GAS, WHICH IS RIDICULOUS. HOW CAN AN ENGINE'S FUEL SYSTEM BE THAT SENSITIVE BECAUSE ONE GAS IS MISSING SOME DETERGENTS PER COUNT IN COMPARISON. MY ECM NEEDS TO BE REPROGRAMMED TO COMPENSATE FOR THIS. IT SEEMED TO START SHAKING AFTER I GOT IT BACK FROM THE DEALERSHIP THAT CORRECTED A RECALL PROBLEM THAT DEALT WITH AIRBAG DEPLOYMENT. HOW DO YOU PUSH AN IGNORANT MANAGER TO TAKE CARE OF THIS INSTEAD OF BLAMING IT ON THE GAS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779907October 5, 2015
ELECTRICAL SYSTEM
ON BOTH MY CADILLAC'S, THE QUE SYSTEM IS DEFECTIVE AND IS A SAFETY HAZARD. IF I HAVE THE QUE SYSTEM SET TO EITHER RADIO SCREEN OR NAVIGATION SCREENS AND I MAKE A BLUE- TOOTH CALL. THE DISPLAY STARTS IN EITHER THE RADIO SCREEN OR THE NAV SCREEN. WHEN I MAKE THE CALL, THE SCREEN CHANGES TO THE TELEPHONE SCREEN WHICH IS FINE. BUT WHEN I HANG UP, THE SCREEN REMAINS IN THE TELEPHONE SCREEN POSITON. I HAVE TO MANUALLY REACH OVER, FUMBLE AROUND TO FIND THE ICON TO RETURN IT TO THE ORIGINAL POSITION. THIS IS DANGEROUS AND A SAFETY PROBLEM AND CONCERN. IT HAPPENED EVERY TIME I MAKE A CALL AND I'M AFRAID THIS IS GOING TO CAUSE AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778287September 28, 2015
AIR BAGS, SEAT BELTS
MY DAUGHTER DROVE MY CAR AND HIT A METAL MAIL BOX (6X6 POLE, HOLDING 3 MAIL BOXES) AT 35 TO 40 MPH, SHE HIT ALMOST DEAD CENTER. THE SEAT BELT DIDN'T STOP HER FROM HITTING HER HEAD ON THE STEERING WHEEL AND THE AIR BAG DIDN'T DEPLOY. MY DAUGHTER SUFFERED A CONCUSSION, NECK AND BACK PAIN, ONE OF HER EYES VISION IS AFFECTED. SHE WAS DRIVING IN OUR STREET 3 HOUSES DOWN FROM OUR HOUSE, STREET IS WINDING AND NOT LIGHTED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10760714September 1, 2015
SEATS
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. AFTER HAVING THE SEATS SERVICED AT THE DEALER, THE CONTACT STATED THAT THEY NO LONGER OPERATED PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 27,096.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10733567July 13, 2015
STEERING
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE THE DRIVING 50 MPH, THE POWER STEERING LIGHT ILLUMINATED AND PREVENTED THE DRIVER FROM TURNING THE STEERING WHEEL. THE VEHICLE WAS TOWED TO THE DEALER TO HAVE A DIAGNOSTIC PERFORMED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 11,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10715405May 8, 2015
TIRES, TIRES:SIDEWALL
THESE "RUNFLAT" TIRES HAVE HAD SOME IMPACTS FROM POTHOLES. I HAVE HAD 4 OF THEM FAIL BEGINNING WITH THE CITED UNITS. TYPICALLY, THE SIDEWALL BEGINS TO BULGE AND THEN A CRACK APPEARS SOME TIME LATER ABOUT 4 INCHES LONG EXTENDING WELL INTO THE TIRE ABOUT AN INCH AWAY FROM THE BEAD. THE CORD IS EXPOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714816May 6, 2015
ELECTRICAL SYSTEM
THERE IS AN AUTOMATIC LOCK FEATURE ON THIS VEHICLE. IF THE KEY IS LEFT IN THE CAR, THE DRIVER'S DOOR IS TO REMAIN UNLOCKED. ON MAY 5TH 2015, THIS FEATURE MALFUNCTIONED AND LOCKED ALL DOORS. THE SAFETY COMPLAINT I HAVE IS THAT MY 19 MONTH OLD BABY WAS IN THE CAR WHEN THIS HAPPENED. FORTUNATELY, I WAS IN MY DRIVEWAY AND WAS ABLE TO LOCATE MY SPARE KEY WITHIN MINUTES AND GET HER OUT. I LIVE IN AZ. IF THIS WERE TO HAPPEN AWAY FROM HOME ON A HOT SUMMER DAY, THE OUTCOME COULD HAVE ENDED UP IN FATALITY. PLEASE SUGGEST A RECALL SO THIS CAN NEVER HAPPEN TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691265February 28, 2015
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), UNKNOWN OR OTHER
CADILLAC ATS 2013 CONTINUES TO STALL AND TURN OFF CAUSING LOSS OF STEERING OF VEHICLE. THIS HAS BEEN IN THE SHOP 4 TIMES FOR REPAIR, AND VEHICLE HAS STILL BEEN STALLING. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10683839February 17, 2015
ENGINE
PISTON FAILURE 2013 ATS REQUIRED MOTOR REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672783January 15, 2015
SERVICE BRAKES, ELECTRICAL SYSTEM
I HAVE HAD 4 RECALLS ON MY ATS SINCE PURCHASE JUNE 2013. STARTING 2/5/14 WITH ONLY 3308MI TAKEN THE CAR IN SEVERAL TIMES FOR SQUEAKING SOUND WHEN BACKING OUT OF MY GARAGE COMPLAINED AFTER FOURTH VISIT WITH THE SAME COMPLAINT AND LISTENING TO THE DEALER TO SAY THAT WAS NORMAL FINAL ON 5TH VISIT ON 12/10/14 7960MI FINAL SOLVE THE PROBLEM. SEVERAL COMPLAINTS ABOUT WHEN BACK WINDOWS ARE ROLL DOWN THERE IS A LOUD SQUEALING SOUND THAT HURTS YOUR EAR AND DISTRACT YOUR DRIVING AGAIN I WAS TOLD THAT WAS NORMAL HOW CAN THAT BE NORMAL WHEN YOU CAN'T ROLL BACK WINDOW DOWN FOR FRESH AIR. ALL SO COMPLAINED ABOUT LOSING RADIO SIGNAL ON SEVERAL OCCASIONS PENSKE REPROGRAMMED. REPLACED WEATHER STRIP AROUND FRONT DOORS DRIVER& PASS SIDE 8/20/14 6521MI. SEVERAL COMPLAINTS ABOUT HOW ROUGH THE ENGINE RUNS WHEN STOP AT RED LIGHT ON 12/10/14 REPROGRAMMED ENGINE. IS THERE ANY SAFETY STATION I CAN TAKE MY CAR FOR SAFETY CHECK. I AM AFRAID TO EVEN DRIVE THIS CAR ON THE FREEWAY AT HIGH SPEED. I PAID OVER $37,000 THE CAR HAS BEEN IN THE SHOP MORE THAN THE PREVIOUS CAR I WAS DRIVING WHICH WAS 2001 BUICK LESABRE. I DON'T FEEL THAT PENSKE CADILLAC IS BEING HONEST WITH PROBLEM I WAS TOLD THAT THE LOUD NOISE FROM DRIVING IS COMING FROM EXHAUST SYSTEM. PLEASE ADVISE ON WHERE I CAN GO TO GET A SECOND OPINION WITHOUT VOIDING MY WARRANTY. WHAT IS THE LEMON LAW REGARDING THESE ISSUES? I REALLY DON'T FEEL THAT I BROUGHT A NEW CAR BY ALL THE TROUBLE THIS CAR IS GIVING ME. BACK AND FORTH FOR REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10671481January 9, 2015
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
TRANSMISSION ISSUES. RATTLING UNDER THE CHASSIS THAT SOUNDS LIKE SOMEONE GRABS THE DRIVE SHAFT AND SHAKES IT WHEN THE CLUTCH IS PUSHED AT SLOW SPEEDS IE MOVING UP AT A STOP SIGN, IN TRAFFIC ETC. DEFECTIVE DUAL MASS FLYWHEEL WAS FOUND AFTER THE SERVICE DEPARTMENT TOLD ME MY CLAIMS WERE UP TO FACTORY STANDARDS. AFTER TAKING APART THE TRANSMISSION (AT LESS THAT 10K MILES) GEARS 1-4 WERE FOUND TO BE DEFECTIVE AS WELL. THE VEHICLE STILL HAS SHIFTING ISSUES AND A LOUD RATTLE. I ROAD TESTED A 2015 MANUAL ATS AND IT DROVE SMOOTH WITH NO RATTLES. I WAS TOLD THE 2015 WOULD DRIVE THE SAME ONCE IT HIT 10K MILES LIKE MINE WHICH IS A RIDICULOUS STATEMENT. VEHICLE HAS ALSO SHUT OFF WHILE IN TRAFFIC, AND UPON RESTARTING THE VEHICLE I NO LONGER HAD AN POWER STEERING. I DO NOT FEEL SAFE IN THIS VEHICLE FOR MYSELF OR MY CHILDREN. THERE ARE MANY REPORTS OF ISSUES WITH THE 2013-2014 MANUAL ATS AND RECORDS OF GM BUY BACKS. THE SERVICE MANAGER AGREES THERE IS AN ISSUE WITH THE VEHICLE AND RECOMMENDED I CALL GM TO INITIATE A BUY BACK. BUT THE SERVICE DEPARTMENT INSISTS THIS IS FACTORY STANDARD AND REFUSES TO ADDRESS THE ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668068December 23, 2014
ENGINE
MY WIFE WAS DRIVING TO HER PARENTS HOUSE GOING UP A INCLINE AND THE VEHICLE COULDN'T PULL THE HILL SLOWED DOWN TO APPROX. 20MPH BUMPED AND SHOOK AS IT WENT UP THE HILL. WHEN SHE GOT OUT OF THE CAR AT HER PARENTS HOUSE YOU COULD SMELL SOMETHING LIKE BURNT TRANSMISSION OR SOMETHING. THIS HAS HAPPENED ON TWO OTHER OCCASIONS AND THE 1ST INSTANCE CADILLAC DEALER SAID THE COMPUTER TO THE TRANSMISSION DUMPED ITS PROGRAM AND THEY WENT IN AND REPROGRAMMED THE TRANSMISSION BUT IT STILL DOES THE SAME THING. I WILL BE TAKING IT BACK IN AFTER CHRISTMAS. HYDROPLANING IS ALSO A HUGE PROBLEM WITH THIS CAR. THIS CAR ALSO DOESN'T LIKE TO STAY IN A LANE AT HIGHWAY SPEEDS. I FEEL THIS CAR ISN'T SAFE TO DRIVE AND WILL BE LOOKING FOR AN ATTORNEY TO DEEM IT AS A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10663203December 9, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE VIBRATED AND HESITATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS, BUT THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654765November 13, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I BOUGHT A 2013 CADILLAC ATS IN EARLY 2013. IN FIRST MONTH, IT NEEDED 3 BATTERY JUMPS. IT ALSO HAS A PROBLEM WITH MOVING FROM DRIVE INTO PARK. THIS IS UNDER RECALL AS IS A SEATBELT ISSUE I BELIEVE. I HAVE HAD 2 ACCIDENTS. 1 ON A VERY BUSY CRAWLING ROAD WISCONSIN AVE, DC ON A BUSY SAT AFTERNOON IN BUMPER TO BUMPER TRAFFIC WHEN I STARTED TO ACCELERATE AND THE FORCE OF MY MOVEMENT CAUSED THE TRUCK IN FRONT OF ME TO CRASH INTO ANOTHER VEHICLE. WEIRD, BUT CONFUSING. I HAD A SIMILAR EPISODE THIS PAST WEEK LEAVING MY HOME. I WAS STOPPED IN THE STREET BEHIND MY SON'S TRUCK. HE STARTED TO MOVE AND I PLOWED INTO HIM CAUSING MASSIVE DAMAGE TO THE CADILLAC AND SIGNIFICANT DAMAGE TO HIS TRUCK AS WELL, A VERY LATE MODEL CHEVY. I WAS NOT ON THE PHONE OR THE BRAKE OR CHANGING THE RADIO OR IN ANY WAY DISTRACTED DURING THESE EPISODES. THERE IS SOMETHING WRONG WITH THE CAR. IT HAS 8000 MILES ON IT IN ABOUT 18 MONTHS. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10652303November 3, 2014
ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE STREET AND THE CAR TURNED COMPLETELY OFF AND THEN I PANICKED, HIT THE CLUTCH, PUT THE CAR IN NEUTRAL, AND HIT THE START BUTTON TWICE TO RESTART THE CAR. I TOOK IT INTO THE DEALERSHIP AND THEY TOLD ME THEY COULDN'T FIND AN ISSUE AFTER DRIVING THE CAR FOR 2.2 MILES. THEY ADVISED ME TO CONTINUE DRIVING THE CAR AND RISK MY SAFETY ON THE ROAD. THE CONSUMER STATED HE TOOK THE VEHICLE TO THE REPAIR SHOP THREE TIMES, FOR THE SAME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649004October 21, 2014
ENGINE
HELLO NHTSA OFFICER, I'M A CADILLAC 2013 ATS CUSTOMER FROM CHINA. SOMEDAY I FIND SOME CUSTOMERS SAY THIS CAR'S ENGINE LEAKS OIL FROM FORUM. THE DETAIL PLEASE SEE HTTP://CLUB.AUTOHOME.COM.CN//BBS/THREAD-C-3207-29560418-1.HTML I CHECK MY CAR THAT ONLY RUN ABOUT 400KM, IT ALWAYS HAS LEAKING. AND ABOUT 90% CUSTOMERS FROM FORUM HAS THE SAME PROBLEM. THE ALL CARS LEAKS PART IS SAME. OUR 4S CAN'T GIVE THE ENOUGH SUPPORTS AND WE DON'T KNOW IF IT HAS POTENTIAL SAFETY HAZARD. SO PLEASE INVESTIGATE IT AND GIVE FEEDBACK. THANKS A LOT! PS:THESE ATS IMPORT FROM US. BR, ATS CUSTOMER *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639891September 29, 2014
TIRES
TWO TIRES BLEWUP ON THE FREEWAY 275 AT THE SAMETIME. I HEARD THE SAME COMPLAINT FROM MY FRIEND WHO HAPPENS TO HAVE THE SAME CAR 2013 CADILLAC ATS WHO HAD BLOWN UP TIRES FOR ALMOST 5-6 TIMES. PLEASE CHECK WITH CADILLAC DEALERS RECORDS THAT HOW MANY CARS HAVE BEEN BROUGHT IN FOR THIS SPECIFIC TIRE ISSUES. TIRE SIZE: "225/40R18/92V". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10636878September 25, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION
2013 CADILLAC ATS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION RECALL NOTICE ISSUES. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632238September 10, 2014
ENGINE, STEERING, UNKNOWN OR OTHER
SINCE JUNE 2013, THE CADILLAC ATS HAS BEEN MAKING A VIBRATION FEELING. THE VIBRATION IS UNKNOWN, IT HAS BEEN TO SERVICE TWICE. FIRST I WAS SUGGESTED TO TRY A DIFFERENT GAS (PREMIUM GAS). THE PROBLEM CONTINUED TO OCCUR, SO I SWITCHED BACK TO REGULAR GAS. THEN RECEIVED A RECALL LETTER ABOUT THE TRANSMISSION SHIFT AND THAT PROBLEM WAS FIXED. BUT I ALSO ASKED SERVICE TO DRIVE VEHICLE AROUND WHILE IN THE SHOP TO FIGURE OUT THE OCCURRING VIBRATION ISSUE. SERVICE TOLD ME ALL THE CADILLAC ATS'S CARS DO THE SAME THING AND THAT THATS HOW THEY WERE MANUFACTURED, BUT THE PROBLEM CONTINUES. I DON'T WANT TO INSERT A DIFFERENT GAS TYPE IF THE CAR IS SUPPOSE TO TAKE REGULAR UNLEADED. (I BOUGHT CAR BECAUSE IT IS GAS SAVER). AS A CUSTOMER I SHOULDN'T HAVE TO CHANGE THE GAS AND SPEND MORE THAN I ALREADY AM MONTHLY IF THE CAR IS NOT RUNNING PROPERLY. NOR SHOULD I HAVE TO KEEP TAKING IT IN FOR RECALLS AND PAYING FOR A CAR ($552 PER MONTH) IF IT WAS NOT MANUFACTURED CORRECTLY IN THE FIRST PLACE. I HAVE THE RIGHT TO EXCHANGE MY DEFECTED VEHICLE AT THE COST OF GENERAL MOTORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631488September 8, 2014
SEAT BELTS
THERE IS A RECALL LISTED ON THE WEBSITE FOR SEAT-BELTS, AND IT HAS BEEN THERE FOR OVER 35 DAYS. THE NHTSA RECALL # IS 14V488. WHEN I SEARCH THIS, NOTHING SHOWS UP ON THE NHTSA WEBSITE AND THERE ARE NO DETAILS FROM GM. CAN YOU PLEASE SEND ME INFORMATION THIS RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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