Cadillac ATS Complaints (2013)

161 consumer complaints on file.

#11390690January 29, 2021
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE HAD A FAULTY CATALYTIC CONVERTER. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS INFORMED OF FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUTSIDE OF THE WARRANTY PERIOD. THE FAILURE MILEAGE WAS APPROXIMATELY 103,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11390687January 29, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED WHILE DRIVING 25 MPH, THE VEHICLE LOSS ELECTRICAL POWER CAUSING THE INTERIOR LIGHTING AND POWER STEERING TO BECOME INOPERABLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER HONOLULU BUICK GMC CADILLAC (2945 N NIMITZ HWY, HONOLULU, HI 96819, (808) 800-4338) AND DIAGNOSED THAT THE BATTERY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 103,500. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352163August 30, 2020
ELECTRONIC STABILITY CONTROL (ESC), STEERING
POWER STEERING JUST WENT OUT ON THE VEHICLE. WE STARTED THE VEHICLE TODAY WITH 73,000 MILES AND WHEN WE WENT TO PULL OFF ONCE IN DRIVE THE CAR GAVE A POWER STEERING WARNING APPEARED. WHEN WE TRY TO TURN THE STEERING WHEEL IT MAKES THIS LOUD SQUEALING COMPUTERIZED SOUNDING NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350915August 24, 2020
UNKNOWN OR OTHER
MY CUE SCREEN HAS COMPLETELY SPIDERWEBBED AND IS NO LONGER FUNCTIONING. I CAN BARELY SEE MY BACK UP CAM. I CAN NO LONGER UTILIZE THE VEHICLE HANDS FREE BECAUSE I CANNOT SET UP BLUETOOTH. APPARENTLY THIS IS A WIDE KNOWN ISSUE WITH GM AND WILL NOT BE COVERED TO FIX. WHICH IS ABOUT $2K OUT OF POCKET. THIS CAR IS PARKED IN A GARAGE 100% OF THE TIME AND IS BARELY DROVE 2 MILES PER DAY. IT ONLY HAS 72000K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339389July 14, 2020
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
WHEN I WAS DRIVING ON THE HIGHWAY MY CAR STARTED TO MOVE LIKE IT WAS GOING TO QUIT ON ME, I GET MY CAR SERVICED FREQUENTLY AND HAVE REPLACED THE SPARKPLUGS AND COIL, CHANGED ALL THE GASKETS, AND I ALMOST GOT INTO AN ACCIDENT BECAUSE THE STABILITITRACK LIGHT CAME ON AND CAR DID NOT WANT TO WORK AS IT SHOULD. THIS IS THE SECOND TIME THIS HAS HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339390July 14, 2020
SEATS
MY SEAT WILL MOVE BACK BUT NOT FORWARD, THIS MAKING IT HARD TO REACH THE PETALS AND THE SEAT IS MOVING TO THE RIGHT AND NOT STRAIGHT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330474June 24, 2020
ENGINE
TIMING COVER IS LEAKING OIL FROM THE GASKET WHICH IS A VERY COMMON PROBLEM ACCORDING TO OTHER 2013 ATS 2.0 OWNERS. AND WHEN IT LEAKS A MASSIVE AMOUNT OF OIL LIKE IT DOES THE ENGINE CAN SEIZE UP ON THE HIGHWAY COULD AND CAN RESULT IN AN ACCIDENT. THE CAR ONLY HAS 47,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329218June 16, 2020
UNKNOWN OR OTHER, EQUIPMENT:ELECTRICAL
THE TOUCH SCREEN FROZE UP AND HAD TO BE REPLACED THAT'S THE FIRST ISSUE. I REPLACED IT. NOW THE SECOND ISSUE THE TOUCH SCREEN STARTING CRACKING AND IT LOOKS LIKE SPIDER WEBS. I HAVE HEARD OTHERS HAS HAD THE SAME PROBLEM. I SHOULDN'T HAVE TO PAY OVER $1300 FOR SOMETHING THAT OBVIOUSLY HAS A DEFECT IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328076June 9, 2020
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
I?M REALLY UPSET MY CAR WHEN I GOT IT HAD 92,000 MILES FIRST WEEK I GOT IT START TO SHUTTER THEN STALL WHILE AT STOP AND SHUT OFF OR DRIVING ON THE FREEWAY THEN JUST STALL AND LOOSE PIER AND SHUT OFF VERY UNSAFE AND I FEEL SCARED TO DRIVE THIS CAR I TOOK IT TO SO MANY SHOP AND THEY ALL CAN?T FIND THE ISSUE ON WHY IT STALLING AND SHUTTING OFF TOLD CADILLAC DEALER THEY SAID IT NEEDED UPDATE GUESS WHAT DID UPDATE AND GUESS WHAT STILL HAPPENING I'VE DONE ALL REQUIRED MAINTENANCE CHANGE SPARK PLUGS KEEP UP ON OIL. CHANGE AND ETC STILL STALLING WHILE DRIVING AND AT COMPLETE STOP IT NOT SAFE CAR TO DRIVE IT JUST STALLS AND TURN OFF TOOK IT TO CADILLAC STILL NOTHING NOW IT BACK IN SHOP FOR THE 14 TIME WITH CADILLAC GILBERT AZ TO SEE IF THEY CAN FIND THE ISSUE AND THE FIX I THINK THIS IS GM CADILLAC ISSUE WITH THE COMPUTER THAT CAUSING MY CAR GO INTO SOME TYPE SAFE MODE AND MAKE THE CAR STALL AND SHUTTER THEN TURN OFF BUT WHEN IT ON HIGHWAY IT DRIVES FINE THEN STALLS . I?M FOR SURE THIS IS MECHANICAL ISSUE THAT HAS TO DO WITH SOMETHING CADILLAC DID AND THEY NEED BE RESPONSIBLE WITH THIS ISSUE EVERYONE TELLS ME GO DEALER BECAUSE THE CHECK ENGINE LIKE CODES THEY DON'T RECOGNIZE ONLY CADILLAC WELL CADILLAC MAKES NO SINCE I THINK MY COMPUTER SYSTEM IS MAKING THE CAR GO INTO SOME TYPE SAFE MODE AND SHUT OFF I'VE SEEN MANY COMPLAINTS ABOUT THIS AND IT CRAZY AND UNSAFE I'VE REPORTED THIS TO HIGHWAY SAFETY BOARD AND BETTER BUSINESS BUREAU AND OTHER PLACES THIS DOESN'T MAKE SINCE YOU GUYS NEED PROVIDE SOLUTION FOR THIS ISSUE . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327027June 2, 2020
EQUIPMENT, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I CURRENTLY HAVE THE CUE SCREEN HAS SPIDER WEBS INSIDE AND CRACK. IT IS OUT OF WARRANTY. I CALLED THE DEALERSHIP AND IT'S COSTING ME A $1,600 PLUS. I ONLY HAVE 75000 MILES ON THIS CAR. I DROVE 120 MILES IN SINCE MARCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323352May 5, 2020
UNKNOWN OR OTHER
THIS MODEL CADILLAC HAS BEEN HAVING NUMEROUS COMPLAINS OVER THE YEARS, DUE TO SCREENS CRACK OVERNIGHT, IT HAPPENED TO ME ONCE BUT THE DEALER REPLACED IT, BUT NOW THAT I DON'T HAVE WARRANTY IT HAPPENED ONCE AGAIN AND THEY ARE TRYING TO CHARGE 1500, THIS IS A VERY WELL KNOWN ISSUE AMONG CADILLAC CUE OWNERS, AND IS SOMETHING CADILLAC NEEDS TO TAKE ACCOUNT FOR AND DO A RECALL ON A SCREEN THAT DOESN'T SHATTER INTERNALLY ON IT'S OWN, MAY 3RD CAR WAS NORMAL, MAY 4TH THE SCREEN WAS SHATTERED FROM THE CORNER, LIKE A WEBBING. IT WASN'T IMPACTED BY ANYTHING JUST DUE TO WHATEVER MATERIALS THEY USE TO MAKE THEM THEY RANDOMLY SHATTER OVER NIGHT, CADILLAC NEEDS TO FIX THIS SOLUTION, WE CAN'T BE REPLACING STEREOS EVER 3RD YEAR DUE TO A MANUFACTURER MISTAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310948February 23, 2020
POWER TRAIN
BUSHING FOR THE SHIFTER LINKAGE ATTACHED TO THE TRANSMISSION FAILED RENDERING THE CAR NOT TO BE ABLE TO CHANGE GEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308616February 11, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR WON'T DRIVE PAST 40MPH WITHOUT SERIOUS SHAKING AND VIBRATIONS. HAVE HAD THE CAR TOWED MULTIPLE TIMES AND HAD MULTIPLE THINGS FIXED WITH THE VEHICLE BUT STILL HAVE MAJOR CAN'T DRIVE THE CAR PAST 40MPH. LAST ESTIMATE DEALER SAID IT WAS THE TRANSMISSION. 4-5K TO REPAIR. CADILLAC TOLD ME IT WAS THE COIL RODS WHICH THEY REPLACED. BROUGHT IT BACK AND I WAS TOLD IT WAS A PIPE THAT WAS CRACKED GOING TO THE ENGINE. STILL HAVE SAME PROBLEM. HAD THE TIRES AND ALIGNMENT CHECKED. THEY SAID IT WAS TRANSMISSION. BROUGHT TO ANOTHER PLACE THEY THOUGHT IT MIGHT BE THE ENGINE. ISSUE ARE ON THE HIGHWAY WITH SPEEDS OVER 40MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11300420January 20, 2020
POWER TRAIN
I TOOK MY CAR IN FOR SERVICE ON JANUARY 8, 2020 TO SOUTHTOWNE GMC IN NEWNAN,GA . I WAS HAVING PROBLEMS WITH WHAT APPEARED TO BE THE TRANSMISSION. I TOLD THE SERVICE PERSON MY CAR WAS TAKING A LITTLE TIME ONCE I PUT IT IN DRIVE MODE. THE SERVICE GENTLEMAN TOOK A HAN HELD DEVICE AND PLACED IT UNDER THE DASHBOARD OF THE VEHICLE AND TOLD ME IT WAS NOT DETECTING A PROBLEM. HE CHECKED THE DASHBOARD AND NOTICED THE CHECK ENGINE LIGHT WAS NOT ON. I TOLD HIM I WANTED A DIAGNOSTIC TEST DONE, HE SAID SINCE IT WAS NOT DETECTING A PROBLEM IT DOES NO GOOD TO DO A DIAGNOSTIC. HE NEVER INFORMED ME ABOUT PROBLEMS WITH TRANSMISSION WITH THIS MODEL VEHICLE. HE TOLD ME THERE WAS NOTHING HE COULD DO, THAT HE WAS SWAMPED WITH REPAIRS AND THAT IF I WANTED HIM TO CHECK MY TRANSMISSION I WOULD HAVE TO COME BACK IN MARCH. I WAS ABLE TO DRIVE THE CAR AWAY. ONE WEEK LATER THE CAR BARELY MOVES. BARELY GOES INTO GEAR. I HAVE NOT DRIVEN THE CAR SINCE JANUARY 15, 2020. CAN I GET SOME HELP PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11283195December 1, 2019
FUEL/PROPULSION SYSTEM
THE FUEL LINE BROKE DUE TO THE HIGH SIDE FUEL PUMP SEIZING UP AND THE BREAK AWAY BOLT BREAKING CAUSING THE PUMP TO BE UNSTABLE. THUS THE VIBRATION CAUSING THE FUEL LINE TO BRAKE SPEWING GAS ALL OVER. THE FUEL LINE BREAKING THEN PROMPTS THE COMPUTER SOMETHING WITH FUEL IS MALFUNCTIONING AND SHUTS MOTOR TO HALF RUNNING POWER AN THROUGHS SOME MORE FUEL RELATED CODES. RENDERING YOUR VEHICLE INOPERABLE AND NEEDING A TOW TO A SHOP FOR REPAIRS. THE FUEL PUMP DESIGN HELPS SAVE YOUR MOTOR IN THIS EVENT FROM BEING DESTROYED, WHEN IT MALFUNCTIONS LIKE THIS. THE FUEL PUMP DESIGN SEEMS LIKE IT COULD BE HIGHLY DANGEROUS. WITH FUEL BE SPEWED OUT AT HIGH PRESSURE IS UNSAFE. IT SOUNDS LIKE THE FUEL LINE BREAKING BECAUSE OF THIS DESIGN IS A PRETTY COMMON PROBLEM. I BELIEVE THE 2018 CADILLAC HAS A RECALL ON THIS EXACT SAME THING THAT HAPPENED TO MY 2013 BUT THE 2013 HAS NO RECALL ON IT?? WHEN MY VEHICLE FUEL LINE BROKE I WAS DRIVING IN NORMAL CONDITIONS IN MOTION ON CITY STREETS. I'M SURE THERE WAS TURNING AND BRAKING IN THE MIDST OF THE FUEL LINE BREAKING. THE SPECIFIC PART THAT BROKE WAS FUEL LINE PART NUMBER 12627125 AND HIGH SIDE FUEL PUMP PART NUMBER 12658486.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11281537November 21, 2019
ENGINE
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. WHEN THE VEHICLE CAME TO A COMPLETE STOP, IT SEIZED WITHOUT WARNING. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, BUT IT FAILED TO START. THE CONTACT HAD TO WAIT APPROXIMATELY THIRTY MINUTES FOR THE VEHICLE TO RETURN TO NORMAL. THE VEHICLE WAS TAKEN TO OAKES AUTO GROUP (1009 US-82, GREENVILLE, MS 38701, (662) 335-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TEST DRIVEN, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 66,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265929October 3, 2019
POWER TRAIN
I PULLED OVER 2 SEE WHAT A NOISE WAS PUT IT IN PARK THANK GOD I DID BECAUSE WHEN I TRY TO PUT IT BACK IN GEAR IT WOULD NOT GO INTO ANY GEARS BUT THE SHIFTER REMOVE IT JUST WASN'T CONNECTED IF I WOULD HAVE BEEN IN GEAR I CAN ONLY IMAGINE WHAT WOULD HAVE HAPPENED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265940October 3, 2019
ENGINE
SEVERAL TIMES WHEN SLOWING DOWN OR COMING TO A COMPLETE STOP AT A RED LIGHT OR STOP SIGN THE VEHICLE SHUDDERS AND SHUT OFF HAVE TO RESTART IT I'VE ALMOST BEEN HIT A FEW TIMES THE MAJOR PROBLEM I'D LIKE TO HAVE A LOW IDLE OR SOMETHING I DON'T UNDERSTAND
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257098September 21, 2019
ELECTRICAL SYSTEM
CUE TOUCHSCREEN FAILS TO RESPOND TO TOUCH. IT STARTED GOING BAD AT THE BOTTOM, BUT THE PROBLEM "SPREADS" UPWARDS MAKING THE ENTIRE SCREEN UNUSABLE. THE HVAC AND RADIO CONTROLS ARE ALL ON THIS TOUCHSCREEN, MAKING IT IMPOSSIBLE TO CONTROL THESE FEATURES WHILE DRIVING. OTHER SETTINGS FOR THE VEHICLE ARE ALSO IN THE CUE SYSTEM, AND ARE NO LONGER AVAILABLE FOR ADJUSTING. NAVIGATION BECOMES UNUSABLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255602September 16, 2019
AIR BAGS, SERVICE BRAKES, STEERING
TAKATA RECALL THERE HAS BEEN NO "INCIDENT" RE THE 2013 ATS. THE ISSUE ORIGINATED WITH RECALL NOTICES TO MY DEALER AND TO ME RE (1) STEERING (2) AIR BAGS (3) BRAKES. THE AIRBAG ISSUE INVOLVES CONTINUAL WARNING BY LIGHT AND BY SOUND RE THE DRIVER'S SIDE AIRBAG. DEALER SECRETARY STATES THAT SHE HAS NOTICES FOR ALL THREE (ABOVE) TO BE RECALLED. DEALER GARAGE, HOWEVER, STATES THAT THE ONLY RECALL WAS STEERING AND HAVE RECENTLY REPAIRED THE STEERING. I RECALL RECEIVING RECALL NOTICES AT MY HOME BUT NO LONGER HAVE THEM. AND SO, COMPLAINANT IS SEEKING TO LEARN WHETHER THE BRAKES AND THE AIR BAG WARNING NEED ADDRESSING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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