Cadillac ATS Complaints (2013)

161 consumer complaints on file.

#11528990June 26, 2023
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated while parking the vehicle, the contact attempted to shift into reverse; however, the vehicle failed to respond. The contact turned off the vehicle however, the vehicle failed to shift out of drive. The vehicle was taken to an independent mechanic and the contact was informed that the shifter cable was out of place. The vehicle was repaired, but the failure reoccurred. The vehicle was not diagnosed. The manufacturer was not contacted. The failure mileage was 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516904April 13, 2023
UNKNOWN OR OTHER
It appears that the transmission shift cable detached while I was driving the vehicle. I went to stop the vehicle and put it in park and the vehicle kept rolling. I had to press the parking break to keep the vehicle from moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515821April 6, 2023
POWER TRAIN
Rear differential is a main issue with the 2013 Cadillac ATS I have read many complains I’m not understanding why there has yet to be a recall on the year an model there was a recall on the 2014 cts. But for the 2013 Ats the dealership said there was poor welding which caused leaks and that should have been and automatic recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503162January 23, 2023
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated while attempting to reverse, the gear shifter was stuck in park(P), while the instrument panel indicated that the vehicle was in neutral(N). There was no warning light illuminated. The vehicle was towed to the residence. The dealer was notified of the failure and informed the contact that there was a recall related to the failure. The vehicle was then towed to the dealer who diagnosed that the failure was related to NHTSA Campaign Number: 14V338000 (Power Train) however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479166August 13, 2022
POWER TRAIN, SUSPENSION
2011 Cadillac ATS 3.6, Rear Differential went out, Repairmen has stated that this part is not available anywhere, and that Cadillac should have recalled this in the ATS, because there is a shortage of this part. Due to the inefficiency of the Rear Differential. But, Cadillac would have been out of a lot of money. Without this part, the Cadillac is undrivable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472813July 7, 2022
ENGINE
The contact owns a 2013 Cadillac ATS. The contact stated while stopped at a traffic light or while slowing to approximately 15 MPH, the vehicle started shaking and idling roughly. The contact stated that the check engine and driver’s assist warning light were illuminated. The contact stated that the motive power was reduced and the vehicle hesitated while depressing the accelerator pedal. Additionally, the power steering failed to function as needed. The contact arrived at her destination and after restarting the vehicle, the power steering functionality returned. The contact had taken the vehicle to a dealer who diagnosed that the thermostat needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer had been informed of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469601June 16, 2022
SUSPENSION
I was making a left turn and I heard a loud popping noise. I pulled the vehicle into a parking lot. After stopping it would not move. When I put the car in gear I would hear a loud grinding noise coming from the back wheel base. I had the vehicle towed to a repair shop. I was told that the roll pins that connect the axel to the rear differential had come out. I am unable to have the car repaired because there are no rear differentials available in that there is a nationwide back order and no one knows when they will be available. This seems similar to the problem that led to a recall of the 2014-15 Cadillac CTS model. NHTSA Recall No. : 20V-038 https://www.autoblog.com/2020/02/03/cadillac-cts-v-sport-recall/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468230June 8, 2022
POWER TRAIN:SHIFT LINKAGE/CABLE/ROD
While waiting for the car in front of me in the valet line, I put my 2013 Cadillac ATS in park. When it was my turn, I attempted to put the car back in drive to move forward, but the shifter was locked in the park position. I had my foot on the brake and when I took it off the car began rolling forward, even though the shifter was in the park position. The screen above the steering wheel as well as the light on the shifter indicated that my vehicle was in drive, even though the shifter was locked in the 'park' position. I powered the car off, and after that it would not start. The screen and on the shifter still indicated that the car was in drive. Ultimately, the vehicle had to be towed. After having the vehicle inspected by a mechanic, it was found that the transmission shift cable became detached/failed/malfunctioned. I discovered that there was a recall on certain Cadillac vehicles for the issue I experienced, (recall number 14V338000). However, my vehicle did not have the recall when my VIN was looked up, but my car experienced the recall issue nevertheless. My safety as well as several others were put at risk because the car would roll if my foot was not on the brake, which could have seriously injured anybody/anything in its path. There were no warning lamps/messages/symptoms of the problem prior to the failure. The vehicle component has not been inspected by the manufacturer, as they quoted me a price of over $1000, holding me responsible even when there is a recall that matches the failure that took place in my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461018April 16, 2022
POWER TRAIN
There is a shudder at around 1500 to 2k rpms and appears there have been thousands of complaints about this. Also the touch screen has been replaced 7 times in my car which is another issue with the ATS LEMON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454880March 2, 2022
AIR BAGS:SRS MALFUNCTION WARNING LAMP/LIGHT
Airbag module fail on passenger seat
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447949January 18, 2022
SUSPENSION
The contact owns a 2013 Cadillac ATS. The contact stated that while her husband was driving approximately 35-40 MPH, the vehicle started making abnormal loud popping sounds, and the vehicle inadvertently stalled. The contact's husband was able to push the vehicle to the side of the road with assistance. The vehicle was towed to an independent mechanic who diagnosed that one of the driver’s side rear axle was missing all the bolts. Additionally, the passenger’s side rear axle was missing one bolt and had loosened bolts. The independent mechanic replaced the driver’s side rear axle bolts and washers and tightened the passenger side rear axle bolts. The dealer and the manufacturer were not notified of the failure. The vehicle was repaired. The failure mileage was approximately 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434476September 27, 2021
POWER TRAIN
The contact owns a 2013 Cadillac ATS. The contact stated that while the vehicle was parked in a parking lot, the vehicle was shifted to reverse and then shifted to drive however, the vehicle moved backward. The brakes would not engage when depressed to stop the vehicle from moving backward. The contact applied parking brakes to stop the vehicle. The contact had assistance from an independent mechanic who helped to move the vehicle into a parking space. The vehicle was not diagnosed nor repaired and remained at the parking lot. The dealer and manufacturer were not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 14V338000 (Power Train). The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433357September 17, 2021
STEERING, UNKNOWN OR OTHER
While out driving, the vehicle would not shift gear into park upon arriving at a parking lot. The car was transported to an nearby garage and the transmission shift cable was found to be melted/severed upon undercarriage inspection. This is a recall for other models of 2013-2014 ATS. If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429269August 16, 2021
EXTERIOR LIGHTING
Advance lighting system the headlights stick up in the air when they should be leveled out. It’s a danger when driving at night.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407229April 9, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2013 CADILLAC ATS. THE CONTACT STATED THAT THE VEHICLE WAS UNABLE TO BE SHIFTED OUT OF PARK. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO CADILLAC OF NOVI (41350 GRAND RIVER AVE, NOVI, MI 48375, (866)613-0742) AND WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V338000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406772April 6, 2021
ELECTRICAL SYSTEM
THE TOUCH SCREEN CONTROL ON THE CENTER CONSOLE IS NOT WORKING AS DESIGNED. I AM UNABLE TO TO CHANGE FUNCTIONS, SUCH AS CHANGING RADIO CONTROLS TO AIR CONDITIONING CONTROLS. I AM UMABLE TO NAVIGATE THE SCREEN UP/DOWN AND SIDE TO SIDE. IT BOUNCES AROUMD UNCONTROLLABLE AND WHEN I DRIVE THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404353March 22, 2021
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I BEEN HAVING ELECTRONIC ISSUES SICE I GOT IT FROM DEALER IN TEMPE AZ CALLED AUTO NATION. THE MAIN TOUCH SCREEN IN COCKPIT WON'T POWER UP HAVE HAD MULTIPLE ISSUES IN PAST FOR REPAIR/REPLACE THIS WILL BE THE THIRD TIME THIS HAS HAPPEN AN NOT ALL PARTS AND SERVICE WAS COVERED UNDER WARRANTY I HAD THRU ALSTATE AN IT WAS A COUPLE HUNDRED OUT OF POCKET FOR THE NEW HARNESS ASSEMBLY THAT CADILLAC HAD FOR A NEW TOUCH SCREEN ASSEMBLY THAT WAS INSTALLED THE LAST TIME IN 2018 AN NOW IT'S HAPPENED AGAIN SCREEN WON'T TURN ON AC CONTROLS WON'T WORK AN TURN SIGNALS ARE INTERMITTENT ALMOST GOT REAR-ENDED DRIVING THROUGH TOWN BECAUSE TURN SIGNAL WOULD NOT INDICATE DIRECTION I WAS TURNING AN OTHER DRIVER HAD BRAKES LOCKED UP SLIDING TOWARDS ME BUT LUCKILY STOPPED WITH ONLY INCHES APART VERY SCARY. BUT IT COMING IN TO SUMMER A AC IS A MUST TO HAVE. BUT NOW SINCE THIS HAS HAPPENED THERE IS A BAD POWER DRAW SOMEWHERE THAT KEEPS MAKING MY BATTERY GO DEAD SO CAR IS PARKED TILL I CAN ENOUGH FINANCES TO COVER MECHANIC. CAR IS WELL MAINTAINED AND NOT DRIVEN HARD IT SHOWS NO RECALLS FOR ELECTRICAL COMPONENTS BUT THIS WILL BE THIRD TIME THIS HAS HAPPEN AN WOULDN'T THINK I AM THE ONLY ONE THIS HAS HAPPEN TO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402710March 13, 2021
EXTERIOR LIGHTING
ON STARTUP THE HEADLIGHTS AUTO LEVEL. ISSUE ARISES WHEN HEADLIGHTS DO NOT PROPERLY LEVEL AND ARE LEFT AT UNSAFE POSITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11399813March 8, 2021
STEERING, SUSPENSION
THE VEHICLE WAS LEAVING A PARKING SPACE WHEN THE POWER STEERING JUST STOPPED WORKING IN THE MIDDLE OF THE ROAD. THE SERVICE POWER STEERING LIGHT CAME ON ANDHAD TO GET THE TOWED TO THE MECHANIC. THE MECHANIC FOUND THE POWER STEERING BOLTS CORRODED AND IN ORDER TO REMOVED THEM HE HAD TO REMOVE THE RACK AND PINION AND ALSO FOUND THOSE BOLTS TO BE CORRODED. MY DAUGHTER WAS USING THE VEHICLE AND USUALLY TRAVELS ON THE HIGHWAY TO WORK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398266February 28, 2021
POWER TRAIN
CHECK ENGINE LIGHT CAME ON 2.5.21. TOOK IT TO THE DEALER AND IT NEEDED A HOSE AND SENSOR WHICH WAS FIXED. ON THE MULTIPOINT INSPECTION,IT WAS NOTED THAT THERE IS A SAFETY ISSUE. THE REAR DIFFERENTIAL WAS LEAKING WHICH CAN CAUSE THE TIRES TO SEIZE WHILE DRIVING. THE CAR ONLY HAS 63K MILES ON IT. IT IS A 2013 CADILLAC ATS TURBO.THE MANUFACTURER'S WARRANTY EXPIRED AND THEY WILL NOT COVER THE REPLACEMENT.HOWEVER, I DID FIND A RECALL ON THE CTS MODEL. I ALSO SEE A LARGE AMOUNT OF COMPLAINTS ON THE ATS MODEL, AS WELL. THE DEALER QUOTED ME $5K TO REPLACE THE DIFFERENTIAL WITH ONLY A 1 YEAR WARRANTY. I BELIEVE THIS IS A RESULT OF POOR QUALITY AND CRAFTMANSHIP AND THAT THERE SHOULD BE A RECALL ON THE ATS MODELS, AS WELL. THE FACT THAT THEY ONLY OFFER A 1 YEAR WARRANTY IS ALSO CONCERNING. THIS WOULD REFLECT THEY KNOW OF THE ISSUE, AND WILL ONLY COVER IT FOR THE SHORTEST AMOUNT POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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