Buick Regal Complaints (2011)

280 consumer complaints on file.

#10509904April 29, 2013
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
SINCE THE 17TH OF APRIL EACH TIME I START THE CAR THE NAVIGATION SCREEN PUTS A WARNING ABOUT HAVING THE SCREEN ON WHILE DRIVING. YOU MUST PUSH #6 BUTTON TO CLEAR THE MESSAGE. BEFORE THIS IT DID THIS MAYBE ONCE IN 3 MONTHS. I WENT TO THE BUICK GARAGE AND THEY SAID IT DOESN'T HAPPEN WHEN YOU DON'T HAVE NAVIGATION ON. I'M TO START THE CAR THIS WAY. IF YOU THINK THIS IS THE FIX FOR THIS LET ME KNOW [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480191October 15, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING 3 MPH IN A PARKING LOT, THE VEHICLE BEGAN TO ACCELERATE INDEPENDENTLY. THE VEHICLE WAS FINALLY BROUGHT TO A STOP. THE CONTACT STATED THAT A RED WARNING LIGHT WAS BLINKING ON THE SHIFTER PRIOR TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED AND INSTRUCTED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE DEALER REPROGRAMMED THE VEHICLE BUT AFTER THE REPAIR, THE FAILURE RECURRED ALONG WITH THE TRUNK OF THE VEHICLE OPENING INDEPENDENTLY. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THEY WOULD GET BACK WITH HER AT A LATER DATE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479716October 11, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH THE CONTACT TURNED INTO A PARKING SPACE WHEN THE VEHICLE SUDDENLY ACCELERATED INDEPENDENTLY AND CRASHED INTO THE WALL OF A BUILDING. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE FROM THE SCENE. THE VEHICLE WAS TAKEN TO AN AUTO SHOP FOR REPAIR TO THE UNDER CARRIAGE DAMAGE CAUSED BY THE CRASH. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 7,350.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10459502May 24, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE VEHICLE WOULD LOOSE POWER SPORADICALLY. THE CONTACT STATED THE CHECK TRANSMISSION LIGHT OR STABILITY CONTROL LIGHT WOULD ILLUMINATE ON THE INSTRUMENT PANEL WHEN THE FAILURE OCCURRED. THE VEHICLE NEVER STALLED, BUT THE CONTACT WOULD LOOSE POWER STEERING WHEN THE FAILURE OCCURRED. THE DEALER REPLACED THE COMPUTER TWICE AND WAS ALSO LOOKING AT A POSSIBLE TRANSMISSION FAILURE, BUT THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LEFT WITH THE DEALER FOR MORE EXTENSIVE INSPECTION. THE FAILURE MILEAGE WAS 10,000 AND THE CURRENT MILEAGE WAS 17,000. UPDATED 7/12/12 *CN THE CONSUMER STATED WHILE DRIVING, ALL OF A SUDDEN THE VEHICLE STARTED TO SLOW DOWN. HE LOST ALL POWER TO THE STEERING AND BRAKES. THE TRANSMISSION CONTROL VALVE ARM WAS REPLACED. IN MAY 2012, HE WAS MAKING A TURN AND THE POWER STEERING WENT OUT, WHICH LEFT HIM WITH NO STEERING, BRAKES OR TRANSMISSION. THE CONSUMER HIT A FENCE POST DRAGGING THE FRONT BUMPER. THE TRANSMISSION WAS REPLACED. UPDATED 07/18/12
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10455247April 14, 2012
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
NAVIGATION SYSTEM HAS FAILED THREE TIMES INCLUDING NOT ACCEPTING KNOWN ADDRESSES AND SENDING YOU TO A WRONG ADDRESS WHICH IN ONE CASE WAS A SAFETY ISSUE SENDING YOU INTO AN AREA WHICH WAS OBVIOUSLY AN AREA OF CRIMINAL ACTIVITY THAT WAS NOWHERE NEAR THE DOCTORS OFFICE WE WERE TRYING TO LOCATE. IT WILL NOT EVEN ACCEPT MY HOME ADDRESS AS A DESTINATION LOCATION. I HAVE ANOTHER NAVIGATION SYSTEM IN OUR OTHER VEHICLE AND ALSO A PORTABLE SYSTEM WHICH ACCEPTS MY ADDRESS AS A DESTINATION. I DON'T FEEL THAT THIS SYSTEM CAN BE COUNTED ON IN AN EMERGENCY AND SHOULD BE RECALLED OR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443396January 11, 2012
EQUIPMENT:ELECTRICAL
I PURCHASED 2011 BUICK REGAL 2011 CXL TURBO #7. SINCE THEN, I HAVE EXPERIENCED SERIOUS DIFFICULTIES WITH AM/FM/XM STEREO SYSTEM WITH NAVIGATION AND 40GB HARD DRIVE IT IS PROBLEMATIC, AND IT WAS CHALLENGING TO GET ADEQUATE DIRECTIONS, BECAUSE OF ITS POOR QUALITY OF MAP DATA. A TRIP TAKEN TWICE A YEAR I FELT A BUILD IN NAVIGATION SYSTEM WOULD BE MORE SECURE AND ACCURATE. ROAD NETWORK ATTRIBUTES ARE CONTAINED IN THE MAP DATABASE THE MAP DATABASE DID NOT INCLUDE DATA FOR OLD CONSTRUCTED AREAS OR LONG TERM POINT OF INTEREST. THIS IS A SAFETY ISSUES FOR THE DRIVER AND OCCUPANTS. I WAS GIVEN WRONG DIRECTIONS AND DIRECTED TO FAR LOCATION WHEN A CLOSER LOCATION WAS AVAILABLE SINCE UPDATED INFORMATION WAS NOT INCLUDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438895December 7, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT WAS DRIVING LESS THAN 5 MPH IN A PARKING LOT WHEN THE VEHICLE INCREASED ACCELERATION AND CRASHED INTO ANOTHER VEHICLE. A POLICE REPORT WAS NOT FILED OF THE INCIDENT AND THERE WERE NO PERSONAL INJURIES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,307.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10437428November 28, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
INSTRUMENT PANEL CLUSTER (IPC) DISPLAY IS DIFFICULT TO SEE WHEN DRIVING TOWARD BRIGHT SUNSHINE. THIS CONDITION DOES NOT AFFECT THE IPC OPERATION. THIS CONDITION COULD BE CAUSED BY AN INSUFFICIENT COLOR CONTRAST IN THE IPC DISPLAY AND BY INSUFFICIENT AMBIENT LIGHT REACHING THE CLUSTER FACE DUE TO DEEP TUNNELS AROUND THE IPC GAUGES. PLEASE REFER TO: GM DOCUMENT ID: 2371933 ________________________________________ #06-08-49-021F: DIFFICULT TO VIEW INSTRUMENT PANEL CLUSTER (IPC) DISPLAY WHEN DRIVING TOWARD BRIGHT SUNSHINE (INSTALL NEW INSTRUMENT PANEL CLUSTER WITH LED BACK LIGHTING) - (DEC 3, 2009) *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437523November 28, 2011
UNKNOWN OR OTHER
DRIVER'S SIDE FLOOR MAT DOES NOT STAY IN PLACE WHEN STEPPED ON DURING EXIT/ENTRY OR DURING THE COURSE OF DRIVING. MAT CAN BECOME LODGED UNDER BRAKE PEDAL RESULTING IN REDUCED BRAKING ABILITY IN EMERGENCY SITUATIONS. CONTACTED DEALERSHIP, DEMONSTRATED PROBLEM, WAS TOLD THAT NO FIX EXISTS. CONTACTED CORPORATE AND EXPLAINED DANGER, WAS TOLD THAT MATS ARE FUNCTIONING AS THEY SHOULD, NO REPAIR EXISTS. I AM A FORENSIC ACCIDENT RECONSTRUCTIONIST AND HAVE SEEN THE RESULTS OF FLOORMATS BECOMING DISLODGED AND HAMPERING EMERGENCY BRAKING ATTEMPTS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436393November 18, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
DURING THE DAY THE SPEEDOMETER AND GAS GAUGE ARE NOT READABLE DURING THE DAY. DIFFICULT TO VIEW INSTRUMENT PANEL CLUSTER (IPC) DISPLAY WHEN DRIVING TOWARD BRIGHT SUNSHINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434386November 6, 2011
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
MY INSTRUMENT PANEL CLUSTER IS SO DIM DURING THE DAY I CAN'T TELL HOW FAST I'M GOING... MY PREVIOUS 2009 BUICK LUCERNE HAD A BULLETIN FOR INSTRUMENT PANEL BACK LIGHT REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10431052October 18, 2011
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, ENGINE AND ENGINE COOLING
2011 BUICK REGAL. CONSUMER STATES ON FIVE SEPARATE OCCASIONS THE ENGINE STALLED *TGW THE CONSUMER STATED WHEN THE VEHICLE STALLED, IT WAS DIFFICULT TO RESTART. THE LAST TWO INSTANCES, THE VEHICLE HAD TO BE TOWED. THE DEALER REPROGRAMMED THE ECM AND REPLACED THE FUEL PUMP ON JULY 22, 2011. HOWEVER, THE STALLING CONTINUED WELL INTO THE NEXT MONTH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424460September 9, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WOULD JERK VIOLENTLY. THE MANUFACTURER WAS CONTACTED BUT REFERRED THE CONTACT TO THE DEALER. THE DEALER DIAGNOSED NO FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNAVAILABLE AND THE CURRENT MILEAGE WAS 2,121.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10416625August 2, 2011
SEATS
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED AFTER ADJUSTING THE FRONT DRIVER SIDE SEAT, THE SEAT LEANED FORWARD INDEPENDENTLY. THE CONTACT LATER DISCOVERED A BOLT WAS DETACHED AND ON THE FLOOR NEAR THE SEAT. THE VEHICLE WAS TAKEN TO THE DEALER AND THE FAILURE WAS DIAGNOSED AS BOTH REAR SEAT BOLTS NOT BEING SECURED TO BODY, CAUSING THE SEAT TO HAVE EXCESSIVE PLAY. THE DEALER ADVISED THAT HOLES FOR THE BODY WOULD NEED TO BE READJUSTED AS SECURED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 93 AND THE CURRENT MILEAGE WAS 141. UPDATED 09/14/11*LJ UPDATED 2/21/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406816June 14, 2011
PARKING BRAKE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE ELECTRIC PARKING BRAKE WAS IN WHAT THE CONTACT BELIEVED TO BE AN UNSAFE POSITION ON THE CONSOLE. THE CONTACT STATED THAT IF THE LEVER WAS INADVERTENTLY HIT, IT WOULD CAUSE THE VEHICLE TO COME TO A HALT WHILE DRIVING AT ANY SPEED. THE CONTACT BELIEVED THE FAILURE TO BE A DESIGN FLAW THAT NEEDED TO BE ADDRESSED. IN ADDITION, THE CONTACT STATED THAT WHEN THE ELECTRIC PARKING BRAKE WAS ENGAGED, THE VEHICLE WOULD ABRUPTLY STOP WITHOUT THE ILLUMINATION OF THE BRAKE LIGHTS. THE MANUFACTURE WAS NOT CONTACTED IN REGARDS TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000. UPDATED 07/21/11 *BF THE CONSUMER STATED THE VEHICLE HAS EN ELECTRIC PARKING BRAKE WHICH CAN BE ENGERGIZED BY LIFTING A SWITCH ON THE MIDDLE CONSOLE. IT IS USED WHEN PARKING ON AN INCLINE. THERE IS NO NORMAL FOOT OR HAND LEVER FOR EMERGENCY BRAKING. THE OWNERS MANUAL STATED THE VEHICLE HAS A BRAKE ASSIST FEATURE DESIGNED TO ASSIST THE DRIVER IN AN EMERGENCY SITUATION AND IT IS NOT EPB. THE PROBLEM IS THAT THE EPB CAN BE ACTIVATED WHILE DRIVING IN ANY GEAR POSITION. THE CONSUMER STATED IF THAT WERE TO HAPPEN, IT WOULD BRING THE VEHICLE TO AN ABRUPT STOP SENDING EVERYONE IN THE VEHICLE TOWARD THE WINDSHIELD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10406276June 14, 2011
AIR BAGS:SIDE/WINDOW
TL* THE CONTACT OWNS A 2011 BUICK REGAL. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 22 MPH OVER A ROAD BUMP, THE FOUR SIDE AIR BAGS DEPLOYED ABRUPTLY WITH A LOUD NOISE. THERE WAS NO IMPACT TO THE VEHICLE. THE CONTACT WAS TRANSPORTED TO THE HOSPITAL AND SUSTAINED BODY BRUISES AS A RESULT OF THE EXTENSIVE FORCE DURING THE AIR BAG DEPLOYMENT. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE AND DECLARED THE AIR BAG DEFECT AS A PRODUCT FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 1,133. UPDATED 08/31/11 *BF THE CONSUMER STATED THE RIGHT FRONT WHEEL HIT THE CURB AND THE AIR BAGS SHOULD NOT HAVE DEPLOYED. 01/30/12
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10405860June 10, 2011
POWER TRAIN
2011 BUICK REGAL HAS UNINTENDED ACCELERATION AS THE FOOT IS TRANSFERRED FROM ACCELERATOR TO BRAKE WHEN APPROACHING STOP LIGHT. GM COULD NOT FIX PROBLEM. HAD TO TRADE VEHICLE IN FOR NEW CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378624January 25, 2011
ELECTRICAL SYSTEM:STARTER ASSEMBLY
WE HAVE EXPERIENCED STARTER MISHAPS OFF AND ON SINCE WE BOUGHT THIS VEHICLE EG: WHEN WE TURNED THE ENGINE OFF, IT WOULD CONTINUE TO RUN UNTIL KEY WAS REMOVED. ON 01/17/11, MY BUICK REGAL 2011 ENGINE WARNING LIGHT WAS ON. I TOOK IT TO DEALER SERVICE WHERE I BOUGHT IT (LAKE GMC/BUICK OF LAKE ELSINORE CA, TO INVESTIGATE. THEIR FINDINGS: GAS CAP CAUSED ENGINE LIGHT WARNING. THE CAP WAS REPLACED PER THE SERVICE ADVISER (SANDY). ON 01/20/11, MY WIFE LEFT WORK IN ONTARIO CA AROUND 5PM AND DROVE ONTO THE FRWY I-15 S TOWARDS LAKE ELSINORE. SUDDENLY WHILE DRIVING, THE ENGINE SHUT DOWN. MY WIFE COASTED TO THE SIDE. SHE CALLED ON STAR AND THEY SENT FOR A TOW TRUCK. THE CAR WAS TOWED TO CHRISTOPHER CHRYSLER IN ONTARIO CA. ON 01/ 21/11,FRIDAY PM. CHRISTOPHER SERVICE ADVISER [XXX)]CALLED ME ON MON 01/24/11 TO SAY THAT THEY FOUND A FAULTY STARTER SWITCH BUT HE WANTED TO CHECK OUT ANOTHER POTENTIAL PROBLEM EG: AN AFTER MARKET DEVICE (LOW-JACK) WAS ATTACHED TO THE STARTER AND HE THOUGHT THAT IT MAY ALSO BE CAUSING PROBLEMS. HE SAID THAT HE HAD TO RUN MORE CHECKS AND VERIFY FINDINGS WITH UPPER MGT. HE SAID HE WOULD KEEP THE VEHICLE ANOTHER DAY. ON 01/25/11, AT 8:30 AM, [XXX] CALLED ME AND SAID THAT THE PROBLEM (STARTER SWITCH) WAS FIXED AND CAR IS READY TO PICK UP. I ASKED [XXX] IS THAT THE ONLY PROBLEM? HE SAID YES, AND THAT THEY RECONNECTED THE LOAD-JACK AND FEEL IT WASN'T PART OF THE PROBLEM AFTER DRIVING WITH IT ATTACHED. I ASKED IF HE WAS SURE THAT WE WON'T HAVE ANY MORE PROBLEMS AND HE SAID WE SHOULDN'T HAVE ANY PROBLEMS. I TOLD [XXX] THAT MY WIFE IS VERY ANXIOUS AND AFRAID THAT SHE WILL BREAK DOWN ON THE FRWY AGAIN. [XXX] DIDN'T COMMENT ANYMORE. I TOLD HIM THAT MY WIFE WILL PICK UP THE CAR AFTER 5PM THIS DAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374768January 5, 2011
LATCHES/LOCKS/LINKAGES
ON NEW 2011 BUICK REGAL CXL SD - WITHIN 2 DAYS OF PURCHASE (70 MILES) - WHILE PARKED, ENGINE ON OR OFF, FRONT PASSENGER DOOR COULD NOT BE OPENED FROM THE INSIDE. COULD ONLY BE OPENED FROM THE OUTSIDE. DOOR HANDLE LATCH WAS NOT PROPERLY CLOSING. THE OTHER 2 PASSENGER DOORS WERE BEGINNING TO SHOW THE SAME SYMPTOMS. DEALER ORDERED 3 NEW HANDLE SETS TO BE INSTALLED O/A JAN 8,2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345729July 27, 2010
STRUCTURE
TL* THE CONTACT OWNS A 2011 BUICK REGAL. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS WOULD REFLECT OFF OF THE WINDSHIELD, OBSCURING THE CONTACTS VISIBILITY DURING NIGHT DRIVING. THE MANUFACTURER ADVISED THAT THEY WOULD INVESTIGATE FURTHER INTO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 900. UPDATED 10/10/2010. *LJ UPDATED 10/05/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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