Buick LaCrosse Complaints (2014)

63 consumer complaints on file.

#10984247May 8, 2017
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ON SEVERAL OCCASIONS, THE CONTACT APPLIED THE BRAKE PEDAL TO ENGAGE THE PUSH BUTTON START, BUT THERE WAS NO RESPONSE. THE DEALER WAS UNABLE TO REPLICATE THE FAILURE. A SECOND DEALER INDICATED THAT THEY REPLACED THE KEY FOB BATTERY, BUT THE REPAIR WAS NOT A SOLUTION TO PREVENT THE FAILURE. THE MANUFACTURER PROVIDED NO REPAIR SOLUTION. THE CONTACT HAD NO REMEDY FROM THE MANUFACTURER PERTAINING TO THE BRAKE SYSTEM WITH THE PUSH BUTTON START FEATURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 26,000. ...UPDATED 06/14/17 *BF *AS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979820April 21, 2017
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
MY WIFE WAS DRIVING OUR 2014 BUICK LACROSSE ON THE INTERSTATE AT ~65 MPH WHEN THE ELECTRICAL POWER STEERING SUDDENLY QUIT WORKING- ALMOST CAUSING HER TO CRASH. A SERVICE POWER STEERING AND SERVICE STABILITRAK MESSAGE IS NOW DISPLAYED IN THE INFORMATION CENTER. A ABS AND TRACTION CONTROL LIGHT IS ALSO NOW ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953905February 10, 2017
ENGINE
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING 75 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE FAILURE OCCURRED ON SEVERAL OCCASIONS AND THE VEHICLE WAS TAKEN TO A DEALER SEVERAL TIMES. IT WAS DIAGNOSED THAT THE SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE SENSOR WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT NO ISSUES WERE FOUND. THE FAILURE PERSISTED AND THE VEHICLE WAS ONCE AGAIN TAKEN BACK TO THE DEALER WERE IT WAS AWAITING DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933857December 8, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 25 MPH, ANOTHER VEHICLE DROVE THROUGH A STOP SIGN AND CRASHED INTO THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000. UPDATED 01/17/2017*CT *CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10924713November 8, 2016
AIR BAGS
2014 BUICK LACROSSE. CONSUMER WRITES IN REGARDS TO CUSTOMER REIMBURSEMENT REQUEST FORM AND GM RECALL NOTICE 16007. *SMD THE CONSUMER ATTACHED THE AIR BAG RECALL NOTICE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919069October 26, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. ANOTHER VEHICLE CRASHED HEAD ON INTO THE CONTACT'S VEHICLE WHILE IT WAS STATIONARY. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED BRUISES TO THE STOMACH, LEG, HEAD, AND RIGHT SHOULDER, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A DEALER COLLISION LOT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10896782August 17, 2016
ELECTRICAL SYSTEM
AS I WAS DRIVING TO WORK ON 8/15/16 THAT MORNING AFTER HANGING UP HANDSFREE CALL WITH WIFE IMMEDIATELY AFTERWARDS ALL DASHBOARD GAUGES WENT BLANK AND CAR STALLS WHILE DRIVING ON FRWY. AFTER SEVERAL SECONDS ALL WARNING LIGHTS COME BACK UP. THEN ABLE TO RESTART CAR. EXTREMELY DANGEROUS SINCE I WAS DRIVING ON FRWY. LUCKILY TRAFFIC WAS MOVING SLOW AT THE TIME. I'VE HEARD OF SIMILAR COMPLAINTS CONCERNING SAME CAR YR MODEL AND MAKE..... VERY CONCERNING !
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881271June 28, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SHOOK AND JERKED WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS RESTARTED AND DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 88,978. UPDATED 07/26/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855532April 14, 2016
ELECTRICAL SYSTEM
DURING DRIVING THE VEHICLE AT @65 MILES PER HOUR IN TRAFFIC THE VEHICLE WILL DROP BATTERY POWER AND DASH BOARD GOES BLANK AND CAR SHUTS OFF AND IN LESS THAN 1 MINUTE ALL ELECTRICAL TO DASH AND ENGINE WILL COME BACK ON. I HAVE TAKEN IT TO THE DEALER 3 TIMES IN LAST 90 DAYS AND THEY CANT FIND THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851835March 27, 2016
STRUCTURE:BODY, UNKNOWN OR OTHER
THERE HAS BEEN AN UNUSUAL TINGLING NOISE (EXAMPLE: TAPPING SOUND OF AN ALUMINUM TIN PAN) COMING FROM THE REAR DRIVER LEFT AND PASSENGER RIGHT SIDES OF THE BODY PILLAR PANELS. THE SOUND IS NOTICED WHILE DRIVING ON RUGGED PAVEMENT AND ALSO WITH INCREASED SPEED ON THE PAVEMENT. SERVICE RECORDS CAN BE FURNISHED OF MULTIPLE VISITS TO THE DEALER ADDRESSING MY CONCERN/COMPLAINT, BUT THERE HAS BEEN NO SATISFACTORY RESOLVE. MOSS BROTHERS HAS BEEN VERY GENEROUS IN MAKING ACCOMMODATIONS (LOANERS, DOLLAR INCENTIVES) FOR ME WHILE MY VEHICLE WAS BEING DIAGNOSED AND KEPT UNDER THEIR CARE, BUT I ALSO HAVE A COMPLAINT ABOUT HOW DEALER SURVEYS ARE STRUCTURED. PLEASE NOTE FOR THE RECORD, I HAVE COMPLETED AND SUBMITTED TO THE DEALER MANY SURVEYS GIVING THEM PRAISE FOR THEIR SERVICE, ONLY BECAUSE I HAD TO PICK AND CHOOSE WHICH BATTLE I WANTED TO FIGHT TO GET WHAT I NEEDED TO HAVE DONE. THERE WERE A FEW TIMES WHERE PRAISE WAS IN ORDER BUT MORE TIMES WHEN IT WAS NOT. ONE TIME WHEN I WROTE A COMPLAINT LAST YEAR, I WAS VERBALLY SCALDED IN A PHONE CONVERSATION ABOUT THAT AND WAS TOLD THAT ALL THEY DID TO ASSIST WITH LOANER PROVISIONS, THAT MY NEGATIVE SURVEY AFFECTS THE DEALERSHIP'S RATING AND EMPLOYEE BONUS/RECOGNITION. I FELT AT THAT MOMENT, "VOICELESS" AND LIKE THEIR "UNWANTED STEP-CHILD". WITH THAT SAID, I TREAD GINGERLY ON HOW MY REAL OPINION IS EXPRESSED WHEN COMPLETING DEALER SURVEYS NOW. I WOULD LOVE TO CONTINUE BUYING BUICK VEHICLES AS THIS IS MY SECOND BUICK LACROSSE THAT I HAVE PURCHASED FROM MOSS BROTHERS, BUT I FEEL THERE IS MUCH WORK YET TO BE DONE TO IMPROVE THE INTEGRITY OF HOW SURVEYS ARE STRUCTURED SO AS TO NOT JEOPARDIZE THE CUSTOMER'S LOYALTY TO THE BRAND, ASSISTANCE SERVICES BEING PROVIDED AND DOLLAR INCENTIVES BEING GIVEN TO KEEP CUSTOMERS AS A SATISFIED AND LONG-TERM CUSTOMER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818126January 5, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. WHILE PREPARING TO MAKE A LEFT TURN AT APPROXIMATELY 3 MPH, THE CONTACT'S VEHICLE WAS STRUCK ON THE FRONT DRIVER SIDE BY ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE FRONT PASSENGER SUSTAINED RIB INJURIES AND REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 5,168.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10817557January 4, 2016
UNKNOWN OR OTHER
INTERMITTENT ISSUES WITH THE ENGINE ACCELERATING WHEN THE BRAKES ARE APPLIED - I.E. WHEN APPLYING BRAKES AT A STOP SIGN THE ENGINE TACHOMETER INDICATES THAT THE ENGINE IS RUNNING UP TO 2000 RPM. THE ONLY WAY TO GET IT TO DECREASE IS TO LET FOOT OFF BRAKE PEDAL AND REENGAGE IT. THIS HAS BEEN NOTICED WHEN THE ENGINE IS COLD AND EVEN WARM. THE INSURANCE MONITOR REGISTERS IT AS A "HARD BRAKING" EVENT. AS I STATED IT IS INTERMITTENT AND HAS REGISTERED 7 HARD BRAKING EVENTS IN 978 MILES. DEALERSHIP STATES THAT UNTIL IT GETS TO BE CONSISTENT THAT THEY CAN'T ADDRESS IT.....I AM ESCALATING WITH THEM AS OF TODAY - 01/04/16.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816463December 28, 2015
ELECTRONIC STABILITY CONTROL (ESC), STEERING, WHEELS
BOUGHT CAR NEW. ORIGINAL GOODYEAR EAGLE LS2 TIRES WITH 5 BELTED RADIAL INCLUDING 2 STEEL BELTS. 3000 MILES ON CAR. PROPER INFLATION. SPEED 40 MPH STATE ROAD DIVIDED HIGHWAY NIGHT, NOT TURNING. HEARD RUMBLING HIGH PITCH SOUNDS WHICH I FIRST THOUGHT WAS TRANSMISSION, BUT WAS ANTI SKID/ABS COMPUTER ASSISTED BRAKING. CAR PULLED SHARPLY RIGHT, INSTRUMENT PANEL SHOWED RIGHT TIRE -0- PSI. COMPLETE TIRE FAILURE SIDEWALL & SMOKING. TIRE MATERIAL WAS TOTALLY DISINTEGRATED. TOWED BY AAA. GM DEALERSHIP IS ASSESSING DAMAGE. MARKED P235/50R18 97H 0216640.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788073November 3, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEAD LAMPS PRODUCED POOR VISIBILITY WHILE DRIVING IN THE EVENINGS. THE CONTACT HAD THE LOW BEAM HEADLIGHTS ADJUSTED TWICE BY THE DEALER, BUT THEY WERE NOT ABLE TO REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,000. ...UPDATED 05/17/17 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764499September 17, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WAS DRIVING THE VEHICLE AT A FAIRLY LOWER SPEED. (35 MPH). WAS UTILIZING THE CRUISE CONTROL, MOVED MY RIGHT LEG, AND DUE TO THE POSITIONING OF THE IGNITION, MY LEG BUMPED THE KEYS SLIGHTLY, WHICH CAUSED THE KEY TO TURN INTO THE POSITION WHERE THE VEHICLE WAS NO LONGER RUNNING. UPON NOTICING THAT THE ENGINE HAD STOPPED RUNNING, WAS STILL SUCCESSFULLY ABLE TO PLACE THE CAR INTO NEUTRAL AND RESTART THE VEHICLE WITHOUT CAUSING AN ACCIDENT- HOWEVER, HAD I BEEN DRIVING AT A HIGHER RATE OF SPEED, THIS COULD HAVE BEEN CATASTROPHIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746634August 6, 2015
SEAT BELTS, AIR BAGS, EXTERIOR LIGHTING
ON THE WAY HOME FROM A CELEBRATION IN OUR TOWN, I HIT A DEER. I IMMEDIATELY HEARD A LOUD COUPLE OF BANGS, NOT JUST FROM THE IMPACT AND SMOKE WAS COMING OUT FROM THE STEERING COLUMN AND GLOVEBOX. ONSTAR CALLED IMMEDIATELY AND SAID THAT MY AIRBAGS HAD DEPLOYED AND THEY ASKED IF I NEEDED HELP. THE CONCERN IS THAT THE AIRBAGS FIRED BUT DID NOT DEPLOY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10745491August 1, 2015
VISIBILITY/WIPER
IN WARM WEATHER EVENINGS CONDENSATION FORMS ON OUTSIDE OF FRONT WINDOW. BUICK SERVICE STATES MANUFACTURING/DESIGN DEFECT AND ONLY SOLUTION IS TO KEEP WINDSHIELD WIPERS RUNNING AS CANNOT SEE THROUGH FRONT WINDOW. REALLY LAME CORRECTION AS MY OTHER VEHICLES DID NOT HAVE THIS PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724603June 10, 2015
EQUIPMENT ADAPTIVE/MOBILITY
WHEN I COME CLOSE TO A CAR AHEAD AT ANY DISTANCE I HAVE IT SET AT IT WILL NOT WORN ME AND FLASH RED ON THE DASH LIKE IT IS PROGRAMED TO DO, ONLY IF A CAR IS TURNING TO THE RIGHT OR LEFT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701183March 23, 2015
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2014 BUICK LACROSSE. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS WERE DEFECTIVE AND FAILED TO PROVIDE THE PROPER LIGHT COVERAGE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES. THE DEALER RAISED THE HEADLIGHTS; HOWEVER, THE DEFECT WAS NOT CORRECTED. THE MANUFACTURER ADVISED THAT THE HEADLIGHT DESIGN COULD NOT BE CHANGED. THE FAILURE MILEAGE WAS 3,000. UPDATED 6/3/15*CN UPDATED 9/29/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681953February 7, 2015
EXTERIOR LIGHTING
DIC SAID RIGHT FRONT HEADLIGHT OUT,TOOK TO DEALER,SAID BALLAST BURNED UP INSIDE HEADLIGHT ASSEMBLY PUT ON ORDER, WAITING FOR REPAIR AT THIS TIME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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