BMW R 1250 GS Complaints (2022)

3 consumer complaints on file.

• #11480369August 20, 2022
  UNKNOWN OR OTHER

  BMW is not providing any owners with service and repair manuals in order to perform service or make any repairs. This is a safety issue, among other things,as these are adventure motorcycles meant to be ridden in very remote areas in difficult terrain where roadside repairs are often required. In addition, they are trying to force owner’s to purchase their services by not providing the required information. They are effectively restricting their use and creating a monopoly of who can service these bikes. These are causing safety and consumer rights issues.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11458701March 28, 2022
  ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM

  I had no mechanical issues with the motorcycle upon purchase and took it in to the dealership for the 600 mile service. I rode the motorcycle a few times and had no mechanical issues. On 3/13/22 I was in 3rd gear decelerating to stop at a stop sign and the motorcycle quit running. The engine abruptly shutoff and a message appeared on the TFT which read “Fault in the engine control. Onboard journey possible. Ride carefully to next specialist workshop” (see attached photo). The bike had approximately 1000 miles on it at the time of the failure. I will specify the bike did not go into limp mode it shutoff completely while I was riding on the roadway. I turned off the ignition 3 time before the engine would start again. The engine shutting off without warning was a very scary and dangerous situation which caused me to park the motorcycle immediately to research the problem. I didn’t find anything specific concerns online or warnings regarding this issue. On 3/14/22 the bike shutoff in the exact same manner two more times. On 3/15/22 it shutoff exactly the same manner. I took video of this incident with my helmet camera, but the file is too large to attach. This caused me to again stop riding and disrupted our vacation plans with the motorcycle. On 3/18/22, I returned the motorcycle to the dealership and explained what had occurred. On 3/25/22, I went to the dealership after they called and said the motorcycle was repaired and ready for pickup. The service department resolution on the receipt states “Found fuel pump fault but fuel pump working properly. Installed software update that addresses this issue. Bile has no faults now”. On 3/25/22, after leaving the dealership I rode approximately 80 miles and the same exact problem starting occurring. The motorcycle shutoff with no warning thirteen times on this day causing me to try and find a safe place to pull off of the highway which wasn't always possible. No warnings messages appeared before.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11456912March 16, 2022
  EXTERIOR LIGHTING, ELECTRICAL SYSTEM

  Defective Headlights on Brand New 2022 BMW R1250GS. I recently purchased a new BMW 1250 GS. Unfortunately, every time I ride at night I get an "Active headlamp faulty" warning. I took the bike in a day after the purchase and the dealer was able to verify multiple instances of the error code. A month has passed since I reported the issue but so far both the dealer, BMW Motorcycles of Escondido, and BMW Motorrad USA have been less than helpful in resolving the issue. Due to the nature of the issue, I am unable to ride the bike at night.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0