BMW 745i Complaints (2002)

54 consumer complaints on file.

#10454395April 6, 2012
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
PARKING BRAKE ACTUATOR FAILURE. PLASTIC GEAR BRAKES REOCCURRING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450468March 6, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 BMW 745I. THE CONTACT STATED THAT WHEN DRIVING ON WET ROADS OR IN THROUGH A CAR WASH, THE VEHICLE WOULD NOT RESPOND WHEN THE BRAKES WERE APPLIED. THE CONTACT WOULD HAVE TO SHIFT TO NEUTRAL AND APPLY THE BRAKES WITH EXTREME PRESSURE IN ORDER FOR THE VEHICLE T O RESPOND. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE A DIAGNOSTIC WAS PERFORMED. THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 101,000 AND THE CURRENT MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446049January 31, 2012
SERVICE BRAKES, HYDRAULIC
I TOOK MY CAR FOR THE RECALL FOR THE BRAKES ALL THEY REPLACED WAS THE HOSES SAYING THAT THE VACUUM PUMP WHICH IS THE CAUSE OF MY BRAKES FAILING ISN'T COVERED UNDER RECALL SO MY CAR LEAKS A LOT OF OIL FROM THE PUMP WHICH COULD CAUSE LOST OF BRAKE POWER WHICH HAPPENED PLENTY OF TIMES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446052January 31, 2012
POWER TRAIN
TRANSMISSION GIVES A LOT OF PROBLEMS THE SHIFTING OF THE TRANSMISSION IS HORRIBLE WHEN YOU COME TO A STOP IT FEELS AS IF YOU HAVE BEEN REAR ENDED WHICH MAKES THE CAR LAUNCH FORWARD WHICH COULD RESULT IN A ACCIDENT IF FOOT IS OFF THE BREAK. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440862December 21, 2011
AIR BAGS, SEATS
FAULT IN PASSENGER RESTRAINT SYSTEM AFFECTING AIRBAG BELT TENSIONER OR BELT FORCE LIMITER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425439September 14, 2011
AIR BAGS, SEAT BELTS
PASSENGER SAFETY SYSTEMS FAULT / AIR BAG / SEAT BELT TENSIONER WARNING LIGHT HAS ACTIVATED ON MY CAR. 2004 ONWARDS MODELS WERE RECALLED FOR THIS SAME ISSUE. CAN YOU PLEASE ADVISE WHY ALL AFFECTED CARS ARE NOT COVERED AS THIS IS CLEARLY A MODEL / YEAR WIDE SAFETY FAULT WITH THE SENSOR MAT OR BELT TENSIONER SYSTEMS. BMW ARE TAKING NO RESPONSIBILITY AND PUT THE PROBLEM OF RECALLS ONTO NHTSA. PLEASE HELP AS I DO NOT WANT TO TRANSPORT MY FAMILY IN AN UNSAFE VEHICLE AND CANNOT AFFORD THE $1800 REPAIR WHILE CERTAIN OWNERS ARE HAVING THIS TAKEN CARE OF BY BMW UNDER THE RECALL. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424226September 8, 2011
POWER TRAIN
AFTER HAVING MY CAR SERVICED APPROXIMATELY THREE MONTHS PRIOR TO THE INCIDENT AND THEN COMPLAINING TO THE DEALERSHIP AFTER I PICKED IT UP FROM BEING SERVICED THAT MY CAR WAS IDLING ROUGH, I WAS ADVISED BY THE SERVICE TECHNICIAN TO CHANGE TO TEXACO GAS. I WAS GOING ON VACATION TO VIRGINIA AND WAS ON I95 DRIVING AT APPROXIMATELY 60 MILES PER HOUR, WHEN MY CAR STARTED SHUTTING DOWN IN THE FAST LANE AS CARS WERE TRAVELING BEHIND ME AT A HIGH RATE OF SPEED. I WAS ABLE TO MANEUVER MYSELF OVER TO THE SIDE OF THE BELTWAY BEFORE MY CAR SHUT DOWN COMPLETELY AND WENT INTO DRIVER FAILSAFE MODE, WHICH I HAD NO IDEA WHAT THAT MEANT. I WAS LATER TOLD BY A BMW DEALERSHIP THAT THE MECHATRONIC UNIT WENT BAD AND THEY WOULD HAVE TO REPLACE THE TRANSMISSION TO THE TUNE OF $9,000 WITH A REMANUFACTURED TRANSMISSION, WHICH I FELT WAS OBSCURED. I HAVE DONE EXTENSIVE RESEARCH AND THEY HAD NUMEROUS PROBLEMS WITH THAT YEARS MODEL AND ESPECIALLY WITH THE TRANSMISSIONS THAT WERE BUILT BY GM. GM RECALLED OTHER 2002 VEHICLES WITH THOSE TRANSMISSIONS IN THEM, BUT BMW WILL NOT OWN UP TO THE ULTIMATE DRIVING MACHINES TRANSMISSION FAILURE. I FEEL THAT AS A CONSUMER WHO HAS INVESTED A GREAT DEAL OF MONEY FOR THIS LUXURY VEHICLE AND WHO HAS ALSO HAVE MAINTAINED THE SERVICE AND UPKEEP, THAT MY LIFE AND POTENTIALLY THE LIVES OF OTHERS SHOULD NOT BE JEOPARDIZED BY THE ARROGANCE OF A COMPANY TO NOT OWN UP TO THIS MAJOR PROBLEM. THE INCIDENT COULD HAVE ENDED IN TRAGEDY AND IT SHOULD NOT HAVE TO TAKE THAT TO HOLD A COMPANY ACCOUNTABLE FOR POOR QUALITY AND WORKMANSHIP. IF YOU LOOK INTO IT, YOU WILL FIND THAT THE TRANSMISSION WAS CHANGED IN 2003 DUE TO THE ISSUES THAT FOUND WITH THE 2002 MODEL. I WANT THEM TO BE RESPONSIBLE FOR THE REPLACEMENT OF THE FAULTY TRANSMISSION IN MY CAR AND OTHERS. SO MY ULTIMATE DRIVING MACHINE SITS COVERED. I TRIED REACHING OUT TO BMW OF NORTH AMERICA, BUT TO NO AVAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420713August 19, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 BMW 745I. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED OIL ON THE GROUND UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THERE WAS A LEAK IN THE BRAKE VACUUM PUMP. NHTSA RECALL CAMPAIGN NUMBER: 10V446000 (SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM) MAY BE RELATED TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419177August 12, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE PARKED, THE VEHICLE WILL COME OUT OF P (PARK MODE) AND FALL AWAY UNATTENDED. THE VEHICLE WAS PUT INTO PARK AUTOMATICALLY BY PUSHING THE START/STOP BUTTON, AND AFTER LEAVING THE VEHICLE, IT WAS SEEN ROLLING ACROSS THE STREET AS IF IT WAS IN NEUTRAL HITTING THE CURB ACROSS THE STREET. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10418403August 10, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 BMX 745I. THE CONTACT STATED THAT AFTER PARKING, HE ATTEMPTED TO ENGAGE THE PARKING BRAKE, BUT THE BRAKE WOULD NOT ENGAGE. THE CONTACT THEN FOLLOWED THE INSTRUCTIONS, PER THE MANUFACTURERS WEBSITE, AND ENGAGED THE PARKING BRAKE MANUALLY. THE PARKING BRAKE EMITTING A GRINDING NOISE WHILE IT WAS BEING ENGAGED AND THE PARKING BRAKE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 156,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10404336June 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 BMW 745I. WHILE HAVING REGULAR MAINTENANCE PERFORMED ON VEHICLE, THE MECHANIC ADVISED THAT THE TRANSMISSION WAS LEAKING, STATING THAT THE OIL PAN AND GASKET WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO ADVISED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 109,084 AND THE CURRENT MILEAGE WAS 109,347. UPDATED 07/08/11*LJ UPDATED 07/15/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399911May 10, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 BMW 745I. THE CONTACT WAS DRIVING 10 MPH AND APPLIED THE BRAKES BUT THE VEHICLE WOULD NOT COME TO A COMPLETE STOP. THE CONTACT HAD TO APPLY THE BRAKES ALL THE WAY TO THE FLOORBOARD IN ORDER TO GET A RESPONSE. THE CONTACT CALLED THE MANUFACTURER REGARDING NHTSA CAMPAIGN ID NUMBER: 10V446000 (SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM) BUT THE MANUFACTURER MADE THE CONTACT AWARE THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS CONCERNED THAT THE BRAKE MALFUNCTION COULD POTENTIALLY CAUSE A CRASH. THE FAILURE MILEAGE WAS 83,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375891January 14, 2011
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
2002 BMW 745I. CONSUMER STATES THAT HE RECEIVED A RECALL FOR THE BRAKE BOOSTER AND VACUUM LINE REPAIR. CONSUMER PAID FOR THE REPAIR IN JULY 2010 PRIOR TO THE OFFICIAL RECALL. *KB THE CONSUMER IS REQUESTING REIMBURSEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369833December 9, 2010
PARKING BRAKE
THE PARKING BRAKE ASSEMBLY LOCATED IN THE TRUNK OF THE 2002 BMW 745I, IS FAULTY. THE GEARS INSIDE THE ASSEMBLY ARE MADE OF PLASTIC AND NYLON. WHEN THE NYLON GEAR BREAKS, AND IT WILL, YOU WILL NO LONGER BE ABLE TO USE YOUR PARKING BRAKE. I BROUGHT MY CAR TO BMW OF HONOLULU TODAY AND WAS TOLD THAT THE PART WAS ABOUT $1100.00. THE SERVICE ADVISOR EVEN TOLD ME THAT HE HAD SEEN 4 OF THE 7 SERIES WITH THE SAME PROBLEM IN THE PAST MONTH. I HAVE TO DRIVE AROUND WITH THIS YELLOW PARKING LIGHT ON MY DASH. THIS IS A SAFETY ISSUE THAT BMW SHOULD TAKE OF. THIS COULD EASILY BE REMEDIED BY BMW REPLACING THE NYLON GEAR WITH A MORE DURABLE ONE, BUT THEY WOULD RATHER HAVE THE CONSUMER BUY THE ENTIRE UNIT FOR $1100.00, THEN PAY ANOTHER $200-$300 FOR LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335559June 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
SUBJECT: TRANSMISSION FAILSAFE ISSUE ON BMW 745 I'VE BEEN HAVING ELECTRONIC TRANSMISSION FAILSAFE ERRORS ON MY VEHICLE FOR THE PAST 2 YEARS. BMW OF MANHATTAN COULDN'T REPLICATE THE PROBLEM TWICE WITHIN A 2 YEAR PERIOD. NO ONE WANTS TO DO ANYTHING ABOUT IT BUT MY VEHICLE STALLS, LOSES GEARS AND DOESN'T START. THESE FAULTS OCCUR EVERY WEEK RIGHT NOW. THIS IS A VERY COMMON ISSUE ON THESE CARS AND BMW DOESN'T WANT TO DO ANYTHING ABOUT IT! WHEN I HAD THE WARRANTY ON THE VEHICLE THEY DIDN'T DO ANYTHING AND NOW THAT THE WARRANTY HAS EXPIRED THEY DON'T WANT TO DO ANYTHING EITHER. THIS IS DANGEROUS AND HAZARDOUS FOR DRIVING AND NEEDS TO BE LOOKED AT BEFORE SOMEONE WILL GET SERIOUSLY HURT. PLEASE CONTACT ME FOR MORE DETAILS IF NEEDED AT [XXX]. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314002February 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT ADAPTIVE/MOBILITY
VEHICLE: 2002 BMW 745I 7 SERIES 2002 BMW 745I WAS THE FIRST RELEASE OF THIS NEW MODEL AND THE MANUFACTURER (BMW) IS AWARE OF THE SERIOUS PROBLEMS AND HAVE ACKNOWLEDGED AND FIXED THEM IN THE LATER MODELS ON 2/2/10, I TOOK MY CAR IN TO WEATHERFORD BMW FOR SERVICE DUE TO A TRANSMISSION FAILSAFE FAILURE CHECK ENGINE PROBLEM AND INFORMED THAT THIS IS ONE OF THE KNOWN 2002/2003 7 SERIES BMW PROBLEMS. ON 2/4/10, I WAS TOLD THAT THE CAR IS FIXED AND TEST DRIVEN. I DROVE THE CAR FOR A TOTAL OF 10-15 MILES WHEN THE SAME PROBLEM WITH THE FAILSAFE FAILURE AND CHECK ENGINE LIGHT RECURRED. I CALLED BMW OF NORTHERN AMERICA AND A REPRESENTATIVE ON 2/9/2010. SHE TOOK MY COMPLAINT AND INFORMED ME THAT BMW IS AWARE OF THE PROBLEMS WITH THE 2002 AND 2003 7 SERIES MODEL AND DID EXTEND WARRANTY FOR ALL OWNERS FOR 6 MONTHS TO HELP FIX SUCH PROBLEM. I INFORMED HER THAT I WAS NOT AWARE OF THE KNOWN PROBLEMS AND OF THE WARRANTY EXTENSION. SHE CHECKED THE CAR HISTORY AND INFORMED ME THAT THE OWNERSHIP RECORD WAS NEVER CHANGED TO MY NAME, AND SHE THEN CHANGED IT. A REPRESENTATIVE FURTHER INFORMED ME THAT A COMMITTEE IS SETUP BY BMW THAT DECIDES WHEN AND WHO TO GRANT A ONETIME ASSISTANCE AT NO COST. SHE THEN ASKED IF I HAVE BENEFITED FROM BMW ASSISTANCE IN THE PAST, TO WHICH I ANSWERED NO. A REPRESENTATIVE THEN SAID IN A CASE SUCH AS MINE, THE DECISION MAKING COMMITTEE CAN ONLY EXTEND THIS OFFER ONCE. I FURTHER THAT BMW WARRANTY PRECLUDES OWNERS OF THE 7 SERIES FROM TAMPERING WITH THE TRANSMISSION AS IT IS SEALED. SINCE BMW WARRANTY COVER UP TO 100,000 MILES AND MY CAR IS ONLY 90,000 MILES. A REPRESENTATIVE CALLED ME ON 2/18/2010 THAT BMW HAS DECLINED ANY ASSISTANCE TO ME WITHOUT REASON. BMW ACKNOWLEDGES KNOWN SAFETY PROBLEMS WITH THE 2002 AND 2003 745I MODELS THAT REQUIRED EXTENSION OF WARRANTY TO SOME OWNERS. I CANNOT AFFORD TO FIX THE CAR AND NEED ASSISTANCE OR AN EXTENSION OF THE WARRANTY OFFERED TO OTHER OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304049February 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLE JAMS INTO 1ST GEAR WHEN COMING TO A STOP. OCCURS JUST ABOUT EVERY TIME THE VEHICLE IS STOPPED AFTER HIGH SPEEDS. THE VEHICLE'S MECHETRONIC MODULE, TRANSMISSION COMPUTER, WAS REPLACED AT OVER 3,000 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284931September 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I TOOK MY CAR TO BMW SERVICE DEPT. IN MARCH AND APRIL TO GET MY CAR SERVICED FOR SCHEDULED SERVICE AND FOR THE "CHECK ENGINE SOON" LIGHT DISPLAYED. IMMEDIATELY FOLLOWING THE SERVICE I EXPERIENCED MY CAR HESITATING TO START AND ALSO SOUNDED ROUGH AND IDLED. I CALLED THE NEXT MORNING AND SPOKE WITH A SERVICE ADVISOR ABOUT MY CAR AND HE SAID TO BRING IT IN. I STOPPED THERE ON MY WAY TO WORK THE NEXT MORNING AND THEY STARTED MY CAR AND ASKED ME WHAT TYPE OF GAS I WAS USING AND I SAID EXXON. I WAS TOLD THAT I PROBABLY GOT A HOLD OF SOME BAD GAS AND WHEN I ASKED WHAT SHOULD I DO, I WAS TOLD THAT I SHOULD WAIT UNTIL ABOUT 7-8 FILL UPS TO ALLOW THE GAS TO BURN OUT AND IF I STILL EXPERIENCED THE PROBLEM TO BRING IT BACK. THE SERVICE ADVISOR INFORMED ME THAT BMW RECOMMENDS USING TEXACO GAS WITH TECHRON. RECENTLY, I WAS TRAVELING OUT OF TOWN WITH MY TWO NEPHEWS IN MY CAR IN THE FAST LANE ON ROUTE 95 SOUTH WHEN I HEARD A SOUND THAT RESEMBLED A CAR BACK FIRING AND THEN FELT MY CAR LOSE POWER WHICH WAS ONE OF THE MOST FRIGHTENING SITUATIONS THAT I'VE EVER EXPERIENCED. I DRIFTED TO THE SIDE AND NOTICED ON MY DISPLAY MY CAR READ "TRANSMISSION FAILSAFE MODE" AND WOULD NOT ENGAGE IN DRIVE EVEN THOUGH IT WAS STILL RUNNING AND THE "CHECK ENGINE SOON" LIGHT WAS DISPLAYED. I HAD MY CAR TOWED HOME BECAUSE THE SERVICE DEPARTMENT WAS NOT OPEN. THE FOLLOWING WEEK I HAD MY CAR TOWED TO THE BMW TO PERFORM A DIAGNOSTIC TEST AND TOLD THEM TO NOTIFY MY HUSBAND OF THE RESULTS. MY HUSBAND WAS TOLD THAT THE DIAGNOSTIC CODES WERE DUE TO A BAD MECHATRONIC UNIT, BUT THERE WERE RECOMMENDING REPLACING THE TRANSMISSION TO THE TUNE OF $12,000 (REMANUFACTURED) DUE TO BEING CHANGED IN 2004. I WAS INFURIATED BY THE FACT THAT THE SERVICE MANUAL SAYS THAT THE TRANSMISSION SHOULD BE SERVICED AT 1000,000 MILES, AND THERE WAS NO INDICATION NOR WAS I NOTIFIED BY BMW THAT NEEDED TO TAKE PLACE. TO BE PLACED IN A DANGEROUS AND POTENTIAL FATAL SITUATION AT MY COST IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262000March 16, 2009
AIR BAGS:FRONTAL
MY VEHICLE IS A 2002 BMW 745I THAT HAS AN DRIVE SYSTEM AND THE LATEST WARNING NOTE CAME UP ON THE IDRIVE SCREEN THAT SAYS, "FAULT IN PASS.-RESTRAINT SYSTEM AFFECTING AIRBAG, BELT TENSIONER OR BELT-FORCE LIMITER. FASTEN AND CONTINUE TO WEAR BELTS. PLEASE CONTACT THE NEAREST BMW CENTER". MY RESEARCH INDICATES THAT THERE IS A SERVICE BULLETIN THAT BMW INITIATED THAT COVERS THIS ISSUE FOR A 10 YEAR PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243353September 24, 2008
AIR BAGS:FRONTAL, ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 BMW 745I. WHEN THE CONTACT STARTED THE IGNITION, THE FRONTAL AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE WARNING INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE WAS RELATED TO THE AIR BAG SENSOR. THE CONTACT WAS CONCERNED THAT THE AIR BAGS MAY NOT DEPLOY IN THE EVENT OF A CRASH. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 67,000 AND THE CURRENT MILEAGE IS 69,800. UPDATED 10/16/08 *BF THE AIR BAG LIGHT ILLUMINATED AND THE AC WAS NOT WORKKING ON HIGH. UPDATED 10/21/08.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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