BMW 428i Complaints (2014)

36 consumer complaints on file.

#11403989March 20, 2021
STEERING, UNKNOWN OR OTHER
HORN STARTED TO SOUND LOWER, THEN IT DOESN'T WORK. I CHANGED THE FUSE AND IT WORKED FOR TWO MONTHS, THEN THE SAME ISSUE, THE VOLUME STARTS TO GO DOWN ON THE HORN, AND THEN THE HORN DOESN'T WORK. THERE WAS A BULLETIN ABOUT WATER GETTING INTO SOME PART OF THE CAR AND THE WATER CAUSES THE HORN TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374328November 12, 2020
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
WHILE IGNITION WAS ON, LEFT QUARTER TAIL LIGHT WIRING HARNESS PIGTAIL BURNT (SHORT CIRCUITED). LEFT BRAKE LIGHT AND TURN SIGNAL DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351503August 27, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2014 BMW 428I. THE CONTACT STATED THAT THE DOORS GOT STUCK IN A LOCK WHEN PARKED, MAKING IT IMPOSSIBLE TO EXIT THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (BMW OF WESTCHESTER 543 TARRYTOWN ROAD, WHITE PLAINS, NY 10607 914-761-6666) AND THEY DIAGNOSED THE ISSUE AS BEING A FAULTY DOOR LOCK ACTUATOR. THEY REPLACED THE ACTUATOR WITH A NEW PART. THE FAILURE RECURRED, BUT THE DASH DRIVE SCREEN ON THE CONSOLE WENT BLANK AND THE FRONT BUMPER SENSORS WERE NOT FUNCTIONING. THE DASH DRIVE WAS REPAIRED BY THE DEALER BUT THE FRONT BUMPER SENSORS REMAIN UNREPAIRED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270680October 24, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2014 BMW 428I. THE CONTACT NOTICED THAT THE DRIVER'S SIDE DOOR HANDLE WAS MELTING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FIELDS BMW WINTER PARK (963 WYMORE RD, WINTER PARK, FL 32789, (407) 628-2100) WHERE IT WAS DETERMINED THAT THE FAILURE WAS NOT INCLUDED IN A RECALL AND THERE WAS NO REMEDY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11266476October 5, 2019
SERVICE BRAKES
EMERGENCY BRAKE CABLE HOLDER CAME APART AND CLIPS BROKE CAUSING CABLE TO BOUNCE AROUND NEAR TRANSMISSION AND DRIVE SHAFT. THE CABLE, HOLDER AND/OR CLIPS MADE A GRINDING SOUND WHEN THE VEHICLE WAS OPERATED AT HIGH RPM AND TORQUE WHILE DRIVING IN LOWER GEARS. NOT RELATED TO ANY COLLISION OR UNUSUAL OPERATING CONDITIONS. NOISE FIRST BEGAN AUGUST 2019. REPAIR ON 4 OCT 2019 IDENTIFIED THE CAUSE OF THE NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253507September 5, 2019
FUEL/PROPULSION SYSTEM
I JUST BOUGHT MY BMW 2014 428I AND WHEN I RECEIVED IT IT WAS WORKING FLAWLESSLY BUT AFTER A DAY MY CAR COMPLETELY STUTTERED AT A LIGHT AND STALLED AND I WAS COMPLETELY SHOCKED IT CRANKED RIGHT BACK UP BUT I WAS STILL CONFUSED, BUT NOW IT'S WORSE THAN BEFORE NOW WHILE I'M DRIVING ON THE HIGHWAY IT JUST SHUTS OFF AND PUTS ITSELF IN NEUTRAL, SO WHILE THE CAR IS STILL IN MOTION I AM FORCED TO START IT AND SHIFT IT BACK INTO DRIVE. WHEN IT FIRST HAPPENED I WAS SCARED BUT NOW IT HAPPENS SO MUCH THAT IT HAS BECOME SECOND NATURE WHICH I FEEL LIKE I SHOULDN'T HAVE TO BECOME PRONE TO THIS. I LOOKED AT THE RECALL LIST AND SAW THAT ON OTHER 428I'S THE FUEL PUMP AND BRAKE LINE IS THEIR ISSUE BUT WHEN I SEARCHED MY VIN NOTHING POPPED UP BUT AS I JUST EXPLAINED IT IS AFFECTING MY VEHICLE AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240359July 29, 2019
SERVICE BRAKES
I WAS STOPPED AT A RED LIGHT BEHIND ANOTHER VEHICLE WITH MY FOOT APPLIED TO THE BRAKE. SUDDENLY MY CAR SURGED FORWARD. I IMMEDIATELY PUSHED MY FOOT DOWN ON THE BRAKE HARDER. NOTHING HAPPENED. MY CAR CONTINUED TO SURGE FORWARD, HITTING THE CAR IN FRONT OF ME. I PUT ON THE EMERGENCY BRAKE AND PUT THE CAR IN PARK. WE GOT OUT OF OUR VEHICLES. FORTUNATELY HER CAR ONLY RECEIVED MINOR SCRATCHES ON HER SPARE TIRE COMPARTMENT (IT'S ATTACHED TO THE BACK OF THE VEHICLE) BUT MY CAR RECEIVED THE DAMAGE AS THE HOOD WENT UNDER THE SPARE TIRE COMPARTMENT. I THEN NERVOUSLY/CAUTIOUSLY DROVE MY CAR TO SOUTH BAY BMW TO HAVE THEM DIAGNOSE WHAT HAPPEDED. TWO DAYS LATER I RECEIVED A PHONE CALL FROM THEM STATING THAT NOTHING IS WRONG WITH THE VEHICLE. THEY TOLD ME THAT I COULD LEAVE THE CAR THERE AND THEY CAN BEGIN AN INVESTIGATION WITH BMW BUT I WOULD HAVE TO LEAVE MY CAR THERE AND IT MAY TAKE A COUPLE OF MONTHS. I LEFT MY CAR THERE AND EMAILED BMW IMMEDIATELY. I CALLED BUT THEY WERE ALREADY CLOSED. I RECEIVED AN EMAIL FROM THEM THIS MORNING, 7/29, STATING THAT I WOULD BE CONTACTED IN THE NEXT COUPLE OF DAYS BY SOMEONE FROM THE EXECUTIVE OFFICE. I THEN CALLED THE RECALL DEPARTMENT AND SPOKE WITH A GENTLEMAN WHO SAID MY VIN WASN'T SHOWING A RECALL. I EXPLAINED TO HIM THAT MAY BE THE CASE BUT MY VEHICLE YEAR, MAKE AND MODEL IS LISTED AS THE AFFECTED VEHICLES. HE INFORMED ME THAT HE SAW THAT I HAVE CONTACTED BMW AND THAT I HAVE TO WAIT TO HEAR BACK FROM THE EXECUTIVE OFFICE. I THEN WENT ONTO YOUR WEBSITE AND SAW COMPLAINTS OF THIS SAME EXACT THING HAPPENING TO OTHER PEOPLE. I WILL FOLLOW UP AS SOON AS I HEAR BACK FROM BMW. HOPEFULLY THIS IS SOMETHING THEY WILL BE ABLE TO FIX INCLUDING THE DAMAGES TO MY CAR AS I DON'T FEEL THIS IS SOMETHING I SHOULD HAVE TO PAY FOR TO FIX AS IT WAS A VEHICLE MALFUNCTION NOT HUMAN ERROR. THIS A HUGE SAFETY CONCERN AND I'M NOT ALONE!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11207655May 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
THE VEHICLE SUFFERED CATASTROPHIC ENGINE FAILURE AT 47,000 MILES AND REQUIRES AND ENTIRE NEW ENGINE. IT WAS DIAGNOSED BY BMW, WHO COULD NOT COME TO A CONCLUSION AS TO THE CAUSE OF THE FAILURE. BMW WILL NOT WARRANTY THE REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204975May 1, 2019
ELECTRICAL SYSTEM
THE CAR DOORS GET STUCK IN LOCKED STATE AND WILL NOT UNLOCK FROM INSIDE. THIS HAPPENS WHEN VEHICLE IS PARKED AFTER A DRIVE OR WHEN YOU START UP THE VEHICLE AND IT IS IN PARKED POSITION. THIS IS A SAFETY ISSUE AS THE DRIVER OR PASSENGER CAN GET LOCKED INSIDE THE CAR. THIS HAPPENS DUE TO FAILED LOCK ACTUATOR AND POSSIBLE MECHANICAL FAILURE IN THE DOOR LOCK MECHANISM. THIS ISSUE IS EXTREMELY WIDESPREAD YET THERE IS NO RECALL FROM BMW ON THIS ISSUE. HERE IS A LINK WHERE MANY PEOPLE HAVE REPORTED THE SAME ISSUE. BMW DOES NOT HAVE A RECALL FOR THIS ISSUE AND THE REPAIR IS CHARGEABLE EVEN IF THE SAME ISSUE AFFECTS MULTIPLE DOORS OVER A PERIOD OF TIME. THANK YOU FOR LOOKING INTO THIS: HTTPS://F30.BIMMERPOST.COM/FORUMS/SHOWTHREAD.PHP?T=1217271
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203792April 25, 2019
ENGINE
TIMING CHAIN NOISE DUE TO LOOSE TIMING CHAIN AND WEAK GUIDE RAILS,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11123330August 29, 2018
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
HARD TOP WILL NOT COMPLETELY CLOSE HARD TOP WAS LEAKING ELECTRIC MODULE WENT OUT FUEL PUMP WENT OUT I PURCHASED THIS VEHICLE ON MARCH 30TH AND IT HAS BEEN IN THE SHOP MORE THAN I HAVE DRIVEN IT. I WAS TOLD THAT THERE WAS NOTHING WRONG WITH IT. I JUST HAD TO PAY $2300 IN REPAIRS TO THE FUEL PUMP AND ELECTRIC MODULE. I HAD TO TAKE THE CAR BACK BECAUSE THE HARD TOP IS NO LONGER FUNCTIONAL. I CURRENTLY HAVE AN EXISTING COMPLAINT WITH YOUR AGENCY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088485April 16, 2018
STRUCTURE, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2014 BMW 428I. WHILE DRIVING VARIOUS SPEEDS, THERE WAS AN ABNORMAL NOISE HEARD IN THE FRONT OF THE VEHICLE. ALSO, THE RUBBER AROUND THE WINDSHIELD DETACHED AND IMPEDED THE CONTACT'S VIEW. THE CONTACT HAD TO PULL THE VEHICLE OVER TO MANEUVER THE RUBBER IN ORDER TO SEE OUT OF THE WINDSHIELD. IN ADDITION, THE SOUND OF WATER WAS HEARD IN THE VEHICLE WHILE DRIVING ON AN INCLINE WITHIN A DAY OF OWNING THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER (STEVE LANDERS TOYOTA, 10825 COLONEL GLENN RD, LITTLE ROCK, AR 72204, (501) 568-5800). THE DEALER INDICATED THAT THE WARRANTY HAD EXPIRED AND ADVISED THE CONTACT TO CALL THE MANUFACTURER TO BE REFERRED TO AN AUTHORIZED BMW DEALER FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT WAS PROVIDED WITH A LOANER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT *JS *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10898745August 26, 2016
SERVICE BRAKES
ON JUNE 19TH 2016 I WAS DRIVING MY 2014 BMW428I WITH 5200 MILES ON THE ODOMETER. AS I APPROACHED A RED LIGHT SIGNAL I BEGAN TO APPLY THE BRAKES SLOWING TO 5-10 MPH.INSTEAD OF COMING TO A STOP THE VEHICLE BECAME ENERGIZED AND BEGAN SURGING FORWARD. I APPLIED AS MUCH PRESSURE AS POSSIBLE TO THE BRAKE PEDAL BUT TO NO AVAIL AS THE VEHICLE CONTINUED ITS SURGE FORWARD UNTIL IT STRUCK THE STOPPED VEHICLE AHEAD OF ME. LUCKILY NO DAMAGES, NO INJURIES ON MONDAY JUNE 20TH I TOOK THE VEHICLE TO THE DEALERSHIP AND THEY TOLD ME THAT THEY WOULD "CHECK IT OUT". LATER THAT DAY THEY CALLED AND SAID THE VEHICLE WAS IN PERFECT CONDITION. A FEW MINUTES LATER I RECEIVED A CALL FROM BMWNA ASKING ME FOR THE DETAILS OF THIS INCIDENT. THEY STATED THAT MY VEHICLE WAS TO REMAIN AT THE DEALERSHIP UNTIL A SPECIALIST COULD RUN MORE TESTS ON THE VEHICLE.HIS TEST RESULTS WOULD BE SENT TO BMWNA TO BE EVALUATED BY THE ENGINEERING GROUP. AS THE DAYS AND WEEKS WENT BY I SENT SEVERAL E-MAILS TO MY CASE WORKER AT BMWNA ASKING ABOUT THE STATUS OF MY IDLED VEHICLE STILL SITTING AT THE DEALERSHIP. SOME OF MY E-MAILS WERE IGNORED. FINALLY ON AUGUST 22ND 2016, TWO MONTHS LATER, BMWNA INFORMED ME BY E-MAIL THAT THE TEST RESULTS SHOWED NO DEFECTS AND NO MALFUNCTIONS HAD EVER OCCURRED. I HAVE SINCE LEARNED THAT MANY BMW MODELS EXPERIENCE BRAKE FAILURES. THIS IS A DANGEROUS SITUATION THAT BMW IS AWARE OF AS IT GOES BACK A NUMBER OF YEARS. HOWEVER THEY CHOOSE TO BE IN DENIAL PUTTING DRIVERS AND OTHERS AT RISK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10713220April 27, 2015
FUEL/PROPULSION SYSTEM, SERVICE BRAKES
CAR SURGING AND CAUSED ACCIDENT, VERY DANGEROUS. ACCORDING TO DOT RECALL NOTICE, CAR MAY HAVE BAD FUEL PUMP THAT CAUSED IRREGULAR AND UNSAFE ACCELERATION. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10617844July 31, 2014
SERVICE BRAKES
DRIVING DOWN A NEIGHBORHOOD ROAD WITH MY WIFE AS A PASSENGER ON JULY 12 AND GOING AT ABOUT 25 MILES AN HOUR APPROACHING THE TRAFFIC LIGHT AT A BUSY INTERSECTION, I NOTICED THAT MY TWO-WEEKS OLD BRAND NEW BMW WAS NOT SLOWING DOWN ALTHOUGH I MADE SEVERAL ATTEMPTS TO STOP IT BY USING THE FOOT PEDAL TO BRAKE. THE CLOSER I GOT TO THE CAR IN FRONT OF ME, I CONTINUED TO ATTEMPT TO STOP THE CAR BUT IT FAILED AND I ENDED UP HITTING THE CAR IN FRONT OF ME. FORTUNATELY, THE PERSON IN THE CAR THAT I HIT WAS NOT INJURED AND NEITHER WERE WE. I IMMEDIATELY NOTIFIED THE BMW DEALERSHIP AND THEY ENDED UP PICKING UP THE CAR ON JULY 14. TWO DAYS LATER THEY CALLED ME BACK TO LET ME KNOW THAT THEY HAD THOROUGHLY CHECKED THE CAR AND FOUND NOTHING WRONG WITH IT. I INSISTED THAT THEY NEEDED TO CONTINUE EVALUATING THE CAR AND ADVISED THEM THAT I WOULD PREFER FOR THEM TO PERFORM ADDITIONAL DIAGNOSTIC TESTING, SINCE WE HAVE OWNED THE CAR FOR 2 WEEKS AND HAD NO PRIOR WARNING OF ANY MALFUNCTION. THEY CONTINUED EVALUATING THE CAR AND FOUND NOTHING WRONG SO THEY CONTACTED BMW NA. ON JULY 22, I WAS CONTACTED BY BMW NA TO GET A FULL ACCOUNT OF THE INCIDENT AND TO LET ME KNOW THAT THEY WERE GOING TO SEND A SPECIALIST TO LOOK AT THE CAR AND CONDUCT SOME TESTING. ON JULY 31ST I WAS CONTACTED BY BMW NA TO LET ME KNOW THAT THE REPORT HAD BEEN SUBMITTED BY THE SPECIALIST AND THAT THE CAR IS IN PERFECT CONDITION AND THE BRAKES ARE WORKING AS THEY SHOULD. I REQUESTED A WRITTEN STATEMENT FROM BMW CERTIFYING THAT THE CAR IS IN OPTIMAL CONDITION, SAFE TO DRIVE, AND HAS NO DEFECTS. I ALSO REQUESTED A COPY OF THE REPORT PRODUCED BY THE SPECIALIST BUT BMW NA INFORMED ME THERE WAS NO REPORT AVAILABLE. THEY DID AGREE TO SEND THE WRITTEN STATEMENT BY REGULAR MAIL WHICH WILL TAKE 5-7 DAYS. THIS SEEMS TO BE A MAJOR SAFETY CONCERN WHICH PUTS DRIVERS AT A HIGH RISK OF GETTING HURT OR HURTING SOMEONE ELSE, SCARY! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10578077April 7, 2014
SERVICE BRAKES, VEHICLE SPEED CONTROL, ENGINE
I WAS AT A STOP WAITING TO ENTER FREEWAY, HAD MY FOOT ON THE BREAK PEDAL AND MY 428I STARTED ACCELERATING ON ITS OWN. I WAS VERY SCARED SINCE IT WOULD NOT STOP AND NEARLY RAMMED INTO THE VEHICLE IN FRONT OF ME. I STARTED HONKING SO VEHICLE IN FRONT WOULD MOVE FORWARD. I PUT EMERGENCY BREAK (HAND BREAK) AND CAR ON PARK. SMOKE WAS COMING OUT OF THE SIDES OF THE VEHICLE. I'M SO BLESSED TO HAVE BEEN AT A STOP AND NOT ON FREEWAY AT TIME THIS HAPPENED. I DID CONTACT SOS AND VEHICLE WAS TOWED BACK TO DEALERSHIP WHERE PURCHASE WAS MADE. NO UPDATE YET; SERVICE DEPARTMENT IS WAITING ON INSTRUCTIONS FROM BMW. MAJOR SAFETY CONCERN; MANUFACTURER DEFECT WHICH PUTS MANY DRIVERS AND PASSENGERS AT RISK OF AN AUTO COLLISION, INJURY, AND DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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