BMW 328d Complaints (2014)

153 consumer complaints on file.

#11278703November 7, 2019
ENGINE
I STARTED MY CAR ON OCTOBER 23, 2019, DRIVING DOWN THE STREET I NOTICED A LOUD NOISE AND WHEN I STOPPED THE CAR WAS SHAKING, I TURNED AROUND AND WHEN BACK HOME, HAD THE CAR TOWED TO THE DEALER. THE DEALER SAID I NEEDED A NEW ENGINE DUE TO "LACK OF LUBRICATION". I WAS THEN INFORMED IT WOULD COST ME $16,800. WE HAVE 125K MILES ON A DIESEL ENGINE! I WAS TOLD THERE WERE METAL FLAKES IN THE OIL AND NO ONE CAN TELL ME WHAT FAILED IN THE ENGINE. I HAVE FOLLOWED ALL OF THE REQUIRED SERVICES AND HAD ALL OF THE RECALLS DONE WHICH WERE MANY. WE HAVE THE FUEL SYSTEM REPLACED, AFTER THE CAR COMPLETED STALLED AND HAD TO HAVE IT TOWED, LUCKILY THERE WAS A RECALL ON THAT. SINCE WE HAVE HAD THE FUEL SYSTEM REPLACED WE HAVE HAD NOTHING BUT PROBLEMS, WE WERE SOLD A LEMON, AND THE BMW COOPERATE OFFICE WILL NOT DO ANYTHING, AND I WAS INFORMED THEY ONLY WARRANTY THEIR CARS TO 50K. NOW I AM OUT A CAR THAT I PAID 50K FOR 5 YEARS AGO. THERE WERE NO WARNING LIGHTS REGARDING THE ENGINE, AND WHEN OIL WAS CHECKED ALL LEVELS WERE GOOD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271656October 28, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY VEHICLE CURRENTLY HAS AN EGR PROBLEM BUT FOR SOME REASON ISN'T COVERED UNDER THE RECALL... SOMETIMES MY FRONT PASSENGER DOOR WILL NOT OPEN! LIKE AT ALL! I WILL HAVE TO HIT THE UNLOCK BUTTON MULTIPLE TIMES BEFORE I CAN OPEN THE DOOR. MY DEF WAS FILLED WITH THE CORRECT FLUID AT THE APPROPRIATE TIME ABOUT 1K MILES AGO. SUDDENLY AS I'M DRIVING DOWN THE ROAD A LIGHT APPEARED THAT SAYS INCORRECT FLUID ADDED NO START AFTER XXX MILES. NOW VEHICLE WILL NO LONGER START. AFTER SEARCHING THE WEB OTHERS HAVE HAD THIS ISSUE CONNECTED TO NOX SENSOR. TAKING TO SHOP HOPEFULLY COVERED SINCE NOX SENSOR WAS JUST REPLACED FROM A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242279August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED BMW OF STRATHAM AT 603-772-0000 (LOCATED AT 71 PORTSMOUTH AVE, STRATHAM, NH 03885) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233977July 22, 2019
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, STEERING
VEHICLE CRUISING AT 70MPH ON THE FREEWAY WHEN THE CAR STALLED OUT WITH NO WARNING. IT SIMPLY WENT INTO NEUTRAL AND CUT THE ENGINE, RENDERING THE VEHICLE HARD TO CONTROL SINCE POWER STEERING AND BRAKING WERE NOT WORKING. THE CAR BROKE DOWN AGAIN WITHOUT WARNING ON A CITY SURFACE STREET WITH A SPEED LIMIT OF 45MPH. INDEPENDENT MECHANIC DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP IMPLODED, SENDING METAL THROUGHOUT THE ENTIRE FUEL SYSTEM. AGAIN THERE WAS NO WARNING AND BRAKING/STEERING WERE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230686July 10, 2019
ENGINE
I RECEIVED AN IMPORTANT SAFETY RECALL NOTICE IN DECEMBER OF 2018 ACCORDING TO THE NOTICE IT CAN CATCH FIRE WHILE DRIVING, I HAVE CALLED THE CUSTOMER SERVICE NUMBER FOR BMW THEY STATED THEY DON'T HAVE A FIX FOR IT YET BUT SAID THAT THERE IS NO DANGER IN DRIVING THIS CAR I DID NOT ACCEPT THIS SO THEY TOLD ME TO TAKE IT TO THE DEALERSHIP WHO KEPT MY CAR FOR TWO DAYS TO TELL ME THEY HAD NO IDEA ON WHAT TO LOOK FOR OR WHAT THEY COULD DO. NOW I HAVE A CAR I DON'T BELIEVE IS SAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220351June 15, 2019
UNKNOWN OR OTHER
IT'S UNDER RECALL AND THEY CALLED ME ONCE AND SAID PARTS NOT AVAILABLE AND IT'S BEEN 8 MONTH SINCE RECALL AND ISSUE HAS NOT BEEN RESOLVED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219689June 13, 2019
POWER TRAIN
DRIVING STRAIGHT ON FLAMINGO ROAD AT 45 MPH IN SUNRISE FL AND EXPERIENCED MAJOR POWER LOSS IN DRIVING POWER WITH NO TRANSMISSION CONTROL. PULLED ON THE SIDE AND ABLE TO DRIVE VERY SLOWLY 10 MPH. HAD TO BE TOWED TO DEALER. TRANSFER CASE AND TRANSMISSION WERE REPLACED. SUCH COMPONENT FAILURES SHOULD NOT HAVE OCCURRED. VEHICLE HAS ONLY 58,000 MILES. I WAS GIVEN A REASON OF PREMATURE COMPONENT FAILURE/MANUFACTURING DEFECT FROM THE DEALER. AFTER THE REPAIR, A MAJOR IMPROVEMENT OCCURRED ON THE EFFICIENCY INDICATORS THAT PROVES TO THE FACT THAT I HAD THIS PROBLEM SINCE THE I PURCHASED THE VEHICLE NEW AND IT HAD DETERIORATING CONDITIONS. THERE MAY IMPACT ON OTHER VEHICLES IN THE SAME CATEGORY THAT COULD POINT TO A RECALL. MAJOR COSTS INCURRED FROM TOWING AND REPAIRS THAT WERE OUT THE WARRANTY THAT EXPIRED IN DEC 2014.DEALER DECLINED TO ABSORB SUCH COSTS. A COMPLAINT WAS ALSO WAS SUBMITTED TO THE MANUFACTURER CORP OFFICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218902June 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. WHILE THE CONTACT'S DAUGHTER WAS DRIVING VARIOUS SPEEDS, THE VEHICLE LOST POWER AND THE RADIATOR FLUID INDICATOR WAS LOW. THE VEHICLE WAS TAKEN TO FIELDS BMW SOUTH ORLANDO (9750 S ORANGE BLOSSOM TRAIL, ORLANDO, FL 32837, (407) 956-6300) WHERE IT WAS DIAGNOSED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER,THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218285June 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE, ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. WINSLOW BMW OF COLORADO SPRINGS (5845 N NEVADA AVE, COLORADO SPRINGS, CO 80918, (719) 387-9650) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217811June 4, 2019
FUEL/PROPULSION SYSTEM
WHEN CAR WAS IN MOTION IT SPUTTERED, STARTED LOSING POWER, AND WHEN I PULLED OVER THE ENGINE DIED AND WOULDN'T RESTART. DEALER DIAGNOSED IT AS FAILURE OF FUEL PUMP, WITH BMW REQUIRED REPAIR TO INCLUDE REPLACEMENT OF ENTIRE FUEL DISTRIBUTION SYSTEM AT ESTIMATED COST OF $11,400
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210847May 30, 2019
POWER TRAIN
I LOST DRIVE FUCTIONS WHILE DRIVING MY 2014 BMW 328D XDRIVE. I WAS MAKING A LEFT HAND TURN WHEN I HEARD A LOUD NOISE AS IF I HIT SOMETHING. MY DISPLAY SHOWED DRIVETRAIN MALFUNCTION AND PUT ITSELF INTO NEUTRAL. I NARROWLY MISSED GETTING T-BONED BY ON-COMING TRAFFIC. I MANAGED TO LET IT ROLL TO THE SIDE OF THE ROAD IMEDIATELY AFTER THE TURN. I COULD NOT MOVE THE CAR AND HAD TO HAVE IT TOWED TO A SHOP. THE MAIN CAUSE WAS THE TRANSFER CASE. THE REAR DRIVE LINE LOST IT FUCTION TURNING THE CAR FROM AWD TO FWD AND WOULD NOT MOVE. THIS IS A MAJOR CONCERN AND ISSUE THAT BMW MUST ADDRESS. I NARROWLY ESCAPED SERIOUS INJURY OR DEATH. IF THE ONCOMING CARS DID NOT SLOW DOWN OR IF I TOOK THE TURN 1 SECOND LATER I WOULD HAVE BEEN HIT ON THE PASSENGER SIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210856May 30, 2019
ENGINE
WHILE DRIVING HOME FROM WORK MY CAR BEGAN TO SMOKE AND MAKE A HISSING NOISE ABOUT 1 BLOCK FROM MY HOUSE. I MADE IT HOME AND NOTICED THE SMOKE COMING FROM THE ENGINE AREA. I IMEDIATELY SPRAYED SOME WATER ON IT JUST INCASE THERE WAS A FIRE. THERE WAS ALSO A SMELL OF BURNIN PLASTIC. I OBSERVED THE CAR FOR A FEW HOURS AND WAITED FOR IT TO COOL DOWN. WHEN LOOKING AT THE ENGINE I NOTICED THAT THERE WAS A MELTED HOLE IN MY INTAKE MANIFOLD. AND MY MAP SENSOR HAD MELTED. WHILE RESEARCHING THE CAUSE I NOTICED THAT THIS IS CAUSED BY THE EGR VALVE. I SEARCHED BMW NORTH AMERICE RECALL SITE AND PUT IN MY VIN#. IT DID NOT SHOW A RECALL FOR THE EGR VALVE EVEN THOUGH THERE IS A RECALL NUMBER OF 18V755000 EGR VALVE IDENTIFYING THE 2014 BMW 328D. I CALLED BMW NORTH AMERICA AND SPOKE TO THEM ABOUT MY ISSUE AND IT DID NOT SHOW MY CAR HAVING ANY RECALLS. THERE SEEMS TO BE A DISCONNECT IF THE VIN I PROVIDED TO BMW NORTH AMERICA AND NHTSA DOES NOT SHOW ANY RECALLS FOR MY VEHICLE. THIS IS A
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11206545May 9, 2019
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WERE NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11191014March 22, 2019
ENGINE, FUEL/PROPULSION SYSTEM
EXHAUST GAS RECIRCULATION (EGR) COOLER RECALL: CONTACTED BMW CUSTOMER RELATIONS AS PER RECALL LETTER FROM BMW OF N.A. VIA EMAIL AND THEY LEFT A VOICE MAIL THAT PARTS HAVE NOT BEEN AVAILABLE. RECALL STATUS ALSO HAS BEEN STATING - "REMEDY NOT YET AVAILABLE". RECALL WAS MADE IN OCT 25, 2018 AND IT IS NEARING 6 MONTHS BUT NO SOLUTION OR REPAIR PROCESS HAS BEEN INITIATED. LETTER STATES POSSIBILITY OF INCREASED RISK OF FIRE COULD OCCUR IF ENGINE INTAKE MANIFOLD HAS SMALL HOLES DUE TO FAILURE OF EGR. KINDLY PLEASE HELP WITH THIS UNTIMELY AND UNREASONABLE TIME PERIOD OF REPAIR LINGERING WITHOUT ANY SAFETY FOR THE DRIVER OF THIS CAR. CURRENTLY NO PROBLEM HAS OCCURRED BUT FEELING OF DRIVING ON BORROWED LUCK AND TIME IS NOT A SAFE ONE. THANK YOU FOR YOUR HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181997February 22, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE, ENGINE COOLING) WAS RECEIVED IN NOVEMBER OF 2018. AFTER CONTACTING THE LOCAL DEALER (BMW OF MOUNTAIN VIEW, 150 E. EL CAMINO REAL, MOUNTAIN VIEW, CA) AND THE MANUFACTURER, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173676February 2, 2019
ENGINE, UNKNOWN OR OTHER
CAR HAS GONE THRU NUMEROUS SERVICE CALLS FOR COOLANT LEAK, PRESSURE TESTING & BURNT OIL SMELL & VAPOR FUME COMING INSIDE THE CAB WHEN ENGINE REACHES THE OPERATING TEMPERATURE!! MAKES THE CAR NOT DRIVABLE!! AFTER OIL FILTER HOUSING, CYLINDER COVER & GASKET CHANGE, THERE IS STILL A VISIBLE BURNT OIL SMOKE COMING FROM REAR & SIDES OF THE ENGINE AREA, BEST SEEN UNDER A FLASH LIGHT AFTER DUSK! THIS IS BEEN GOING ON SINCE JUNE 2018 & PRESENTLY CAR IS IN THE SHOP FOR REPAIR AGAIN!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173720February 2, 2019
ENGINE
THE EXHAUST GAS RECIRCULATION COOLER IS NOT WORKING. WHEN I DRIVE IT, IT BEGINS TO OVERHEAT AND EACH TIME I ADD COOLANT THROUGHOUT THE DAY, IT LEAKS OR BURNS OUT RAPIDLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11173163January 30, 2019
ENGINE, UNKNOWN OR OTHER
CARBON MONOXIDE INSIDE THE CAR IS WAY TOO HIGH WITH THE EGR COOLER LEAKING ISSUE NOT BEING FIXED YET. IT'S BEEN 3 MONTHS NOW AND THE AIR QUALITY INSIDE THE CAR IS SOO BAD THAT I AM GETTING HEADACHE FROM THE SOOT AND CO GAS COMING OUT OF AC VENT. I DID A SERVICE TODAY AND EVEN AFTER REPLACING THE MICROFILTER AND ANOTHER FILTER, THE PROBLEM STILL PERSISTS. THE DEGRADED AIR QUALITY CONTAINS HAZARDOUS GAS AND CAN CAUSE DIZZINESS WHICH COULD LEAD TO FATAL ACCIDENTS AT HIGHER SPEED. I KINDLY REQUEST THAT BMW REPURCHASE THIS VEHICLE FROM ME AS SOON AS POSSIBLE, BEFORE I COULD GET INTO ANY SORT OF ACCIDENT. THE EGR COOLER ISSUE COULD ALSO LEAD TO CAR FIRE (WHICH IS DEFINITELY SOMETHING I DON'T WANT TO HAPPEN.) THANK YOU. REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11171380January 22, 2019
ENGINE
I RECEIVED A RECALL LETTER DATED DECEMBER 2018 STATING THAT MY CAR IS BEING RECALLED FOR THE EXHAUST GAS RECIRCULATION COOLER. IT STATES THAT THE EGR COOLER COULD DEVELOP AN INTERNAL LEAK. THE COOLING FLUID COULD MIX WITH THE DIESEL ENGINE SOOT & MAY RESULT IN SMOLDERING PARTICLES. THE PARTICLES COULD COME IN CONTACT WITH THE ENGINE INTAKE MANIFOLD AND CREATE SMALL HOLES INCREASING THE RISK OF A FIRE. THE LETTER STATES THAT THERE IS NO REMEDY AVAILABLE YET. I CALLED BMW CORPORATE ON 1/3/19 AFTER I RECEIVED THE LETTER & THEY SAID THERE'S NOTHING THEY COULD DO. THEY RECOMMENDED I CALL AROUND TO DIFFERENT BMW DEALERS & SEE IF THEY HAVE A PLAN PUT IN PLACE FOR THIS RECALL. THEY SAID SINCE THE DEALERS ARE PRIVATELY OWNED, THEY CANT MAKE THEM DO ANYTHING ABOUT THE RECALL. I CALLED FREEHOLD BMW & EDISON BMW & THEY SAID THERE'S NOTHING THAT CAN BE DONE & THAT I NEED TO WAIT FOR THE PARTS TO BE AVAILABLE. I TRAVEL 45-60 MINS EACH WAY BACK & FORTH TO WORK ON THE NJ TURNPIKE SO SINCE RECEIPT OF THIS LETTER, I'VE BEEN TAKING MY WIFE'S CAR, WHICH IS A LEASE, IN FEAR OF MY CAR CATCHING FIRE. I'M MAKING PAYMENTS ON A CAR THAT NEITHER MYSELF NOR MY WIFE FEEL SAFE DRIVING & I DON'T THINK IT'S FAIR. I'M FORCED TO LEAVE MY PREGNANT WIFE & OUR 3 YEAR OLD DAUGHTER HOME WITHOUT A SAFE VEHICLE TO DRIVE. I CALLED THE NHTSA ON 1/3/19 & SPOKE TO BEAU. I EXPLAINED THE SITUATION. HE TOOK DOWN ALL OF THE INFORMATION & GAVE ME A REFERENCE NUMBER. REF# 159562. HE ADVISED THAT IF BMW DOESN'T OFFER ME A RESOLUTION IN A TIMELY MANNER, TO FILE A COMPLAINT. ALTHOUGH I RECEIVED THE LETTER IN DECEMBER 2018, WHEN I CHECKED THE WEBSITE PROVIDED ON THE LETTER (SAFERCAR.GOV), THE RECALL WAS ISSUED ON OCTOBER 25, 2018. PLEASE ADVISE WHAT MY NEXT STEP TO RESOLVING THIS MATTER SHOULD BE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11170126January 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2014 BMW 328D. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V755000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED HERB CHAMBERS BMW OF SUDBURY AT 508-903-5300 (LOCATED AT 128 BOSTON POST RD, SUDBURY, MA 01776) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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