BMW 328d Complaints (2014)

153 consumer complaints on file.

#11457799March 22, 2022
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
The contact owns a 2014 BMW 328D. The contact received notification of NHTSA Campaign Number: 18V755000 (Engine and Engine Cooling). The contact stated that while driving 60 MPH, the vehicle inadvertently decelerated to 40 MPH. The check engine warning light was illuminated. The EGR cooling message was displayed in the information center. The vehicle was taken to an independent mechanic where she was informed about fault code 29EB-00. The vehicle was taken to the local dealer however, the mechanic was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457614March 21, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving at 20 MPH, the vehicle started shuddering. The check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Exhaust Gas Recirculation (EGR) valve needed to be replaced. The contact stated that the vehicle was repaired; however, the failure reoccurred 6 months later. The vehicle was taken back to the independent mechanic who repaired the Exhaust Gas Recirculation (EGR) valve for a second time; however, the failure persisted. The independent mechanic informed the contact that the failure was associated to an unknown Technical Service Bulletin. The vehicle was taken to the dealer who informed the contact that the parts for repair were not yet available. The contact later received notification of NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) that stated that the parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 97,396. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457703March 21, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated while driving approximately 40 MPH, the drivetrain malfunction warning light illuminated and the vehicle lost motive power. The contact was able to pull over to the side of the road. The contact placed the vehicle into park(P) but could not restart the vehicle. The contact had the vehicle towed to his residence. Additionally, the contact stated that the vehicle could not be placed into neutral because the shift lever had seized in park(P). The contact researched and found NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) that was related to the failure The contact had not taken the vehicle to a local dealer and the vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. Consumer stated It was confirmed by a dealer vehicle had a high pressure fuel pump failure and was not eligible for the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457249March 18, 2022
FUEL/PROPULSION SYSTEM
ISSUE: HPFP High Pressure Fuel Pump is failing resulting in an increasing deposit of metallic shavings within the pump housing and a corresponding deviation in the measured fuel rail pressure. SAFETY: The vehicle will code and shut down while you are driving. BMW DEALERSHIP: Replaced items other then the root cause HPFP. A new fuel rail and sensors installed at my expense because of dealership decision. 1,000 miles after repair at dealership, codes came back for low pressure and high pressure faults. Warning lamps on and car shut offs while driving. Make and model of car with the same issues but VIN is not on this recall? NHTSA Campaign Number: 21V586000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453656February 23, 2022
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
The contact owns a 2014 BMW 328D. The contact stated that while driving and exceeding 60 MPH, the vehicle was shaking. The check engine warning light was illuminated. The contact stated that the warning remained illuminated on the instrument panel for over a month. The contact drove the vehicle home safely. The vehicle was not taken to the dealer to be diagnosed; however, the dealer was contacted by phone and informed of the failure. The manufacturer was contacted twice and informed of the failure. The approximate failure mileage was 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450151February 3, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
The contact owns a 2014 BMW 328D. The contact stated that after parking the vehicle for approximately 10 minutes after driving, the vehicle was then restarted, made an abnormal noise, and stalled. The contact stated that no warning lights had been illuminated at the time. The contact stated that he stepped out of his vehicle to inspect the surroundings and noticed a large puddle of fuel under his vehicle. The vehicle was unable to be restarted. The contact stated that he then had his vehicle towed to the dealer, where it remained. The dealer and manufacturer were notified of the failure, however, they were not able to assist. The mileage failure was 115,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448790January 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448851January 25, 2022
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact received a recall notification for NHTSA Campaign Number: 21V907000 (Fuel System, Diesel) however, the dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448038January 19, 2022
FUEL/PROPULSION SYSTEM
I suffered a breakdown in my 2014 BMW 328d on 26 Oct 21 with a drive train malfunction warning. Vehicle stalled and was unable to be restarted. Vehicle was towed to local repair shop, International Auto Specialist, located in Fredericksburg, VA, and diagnosed as a high pressure fuel pump failure and calling for the entire replacement of the vehicles fuel system. At the recommendation of my local repair shop, the vehicle was then towed 59 miles to the closest BMW dealership, BMW Fairfax, VA, for repair. The safety issue I have is that a recall notice (Recall Campaign #21V-586) was issued by BMW North America in September 2021 for High Pressure Fuel Pump failures affecting 2014-2018 BMW diesel engine vehicles ranging from 3 Series, 5 Series, 7 Series, X3 SAV, and X5 SAV models. I never received a recall notice for this vehicle, or my 2015 BMW X5d SAV, and have been told by BMW Fairfax, VA, and BMW Corporate that my high pressure fuel pump only carries an extended 10-year, 120,000 warranty, even through both vehicles falls within the parameters of the open recall notice issued by BMW North America. Further, BMW Fairfax, VA has informed me that all other parts damaged by the High Pressure Fuel Pump failure are not covered by the extended warranty and any cost associated with additional repairs is the customers responsibility, regardless of the fact that they will only replace the defective part at the time of failure and not before. How can BMW North America issue a recall notice for a specific group of vehicles, but not include all vehicles that fall within the specifications associated to the recall? This part failure occurred while I was driving in heavy traffic and I was fortunate it did not cause series bodily harm to myself or others. I respectfully request you investigate the situation to determine BMW's liability and inept handling of this recall in order to prevent others from being harmed. Documentation can be provided if necessary. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447205January 12, 2022
FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP, FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP:CONTROL/DRIVE MODULE
The contact owns a 2014 BMW 328D. The contact stated that while his daughter was driving approximately 50-55 MPH, the vehicle inadvertently stalled in the middle of the highway. There were no warning lights illuminated. The contact's daughter was unable to veer to the side of the road due to oncoming traffic. The police arrived on the scene and stopped the traffic before assisting the contact's daughter in pushing the vehicle to the side of the roadway. The vehicle was then towed to the dealer who diagnosed that the fuel pump and the fuel pump control unit needed to be replaced. The dealer advised the contact that the vehicle would be repaired at his own expense since the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 85,602.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443318December 10, 2021
UNKNOWN OR OTHER
UNKNOWN- NOT SAFETY RELATED ISSUE: VEHICLE CAN NO LONGER PROVIDE NAVIGATION RELATED FEATURES REASON: BMW NORTH AMERICA DECLINED TO UPGARE CELLULAR 3G COMMUNICATION CAPABILITY TO 4G (SIM CARD INTERFACE) REASON: NORTH AMERICAN CELLULAR NETWORKS ARE DISCONTINUING THEIR 3G NETWORKS AND AND ARE UPGRADING TO 4G NETWORKS. MANY CANY MANUFACTURERS PROVIDE VEHICLE RELATED FEATURES THAT REQUIRE THE VEHICLE TO COMMUNICATE VIA THE CELLULAR NETWORKS. IMPACT:CERTAIN BMW VECHICLES SOLD WITH MANUFATURER PURCHASED FEATURES FOR NAVIGATION WITH THE LIVE TRAFFIC CAPABILITY SOLD ON A SUBSRIPTION BASIS AFTER THE INTIAL WARRANTY PERIOD STOPPED FUNCTIONING BMW CUSTOMER INTERACTION RELATED INFO: - Attempted to use the live traffic info and contacted BMW customer service - Response was that this feature is no loger available because it uses 3G and 3G is being discontinued. I was directed to the local Dealer for upgrade - Local Delar confirmed that do not have information for this upgrade and directed me back to BMW customer support - I contacted BMW customer service and they confirmed that this feature operates on 3G and no longer available Connected Drive installed on the vehicle CUSTOMER CONCERN: I do expect a car manufacurer that sells vehicles with cellular dependent features to conform to the latest cellular communication standard in North America and issue a recall to upgrade 3G dependent vehicles with certain sold capabilities that stopped operating due to the 3G to 4G transition in North America
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443416December 10, 2021
STRUCTURE:BODY
Occasionally it is impossible to unlock the door from the inside with the manual door unlock. The door operates in a two-step manner - pull the door latch once to unlock the door, and then pull again to open the door. However, sometimes the first pull fails to unlock the door and the only way to unlock the vehicle is with the electric door unlock. When this occurs, there is notable tension in the door handle, and the pop-up unlock indicator does move upwards in synch with the door handle position - it's simply not reaching the unlock point, and there is resistance felt in the door latch. Even trying to assist the mechanism by grasping the unlock indicator (as doors used to be unlocked in this fashion) does not work. Obviously, if the electric system fails for any reason, not being able to open the door is a major safety issue. When this happens it is also observed that the electric lock operates very slowly. Instead of the post popping up and unlocking almost immediately, it takes a second or two for the door to unlock, as if there is additional internal resistance in the mechanism. This is observed on BOTH the driver and passenger side doors. I have brought this to the attention of the dealer on separate occasions. The suggestion has been to replace a cable in the door due to stretch. However, based on the nature of the issue and the symptoms in both doors it seems like an issue with the latch or locking mechanism itself. The passenger door is unlocked very infrequently compared to the driver's door and it seem unlikely they would wear at the same rate if it was a cable stretch issue. I have been able to record a video of this problem occurring. I plan to show it to the dealer at my next service in the next couple weeks since they were unable to replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441756November 26, 2021
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328d. The contact stated while driving approximately 45 MPH, the vehicle inadvertently stalled. The contact stated that a drivetrain error message was displayed. The vehicle was towed to a local dealer where it was diagnosed with needing the fuel pump replaced however, the vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 154,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440854November 17, 2021
ENGINE
Timing chain snapped and blew the engine, no warning at all. more than 60+ miles from home
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439281November 3, 2021
FUEL/PROPULSION SYSTEM
In July 2021 I was driving on a residential street when my vehicle experienced loss of power. The vehicle shutdown and stopped in the middle of the road. Mechanic found metal particles in fuel system that may have been cause by fuel pump failure. It was reported to insurance company. The fuel system was replaced but vehicle continues to have issues with leaks etc.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11436733October 14, 2021
FUEL/PROPULSION SYSTEM
While on a red light we were at a dead stop. As the light turned green to turn right I accelerated the gas pedal and the car stalled out in the middle of the road while traffic was flowing. Had to push the car out of the road and had to get the car towed home. Now the car doesn’t turn on it just cranks over.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435896October 7, 2021
FUEL SYSTEM, DIESEL
The contact owns a 2014 BMW 328D. The contact stated that while driving approximately 10 MPH and making a turn, the vehicle stalled without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the high-pressure fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure however, no further assistance was provided. The contact stated the failure was related to NHTSA Campaign number 21V586000 (Fuel System, Diesel). The failure mileage was 133,139.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421923June 22, 2021
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, OTHER
On my drive home I noticed a strong smell of dizel fuel.Stoped as soon as it was possible . Noticed a fuel was poring to the ground under my engine. Shut it down and call AAA. At the BMW dealership repair shop they found a broken fuel supply line that was rubbing against the vacuum pipe.My car was covered with fuel from engine to a trunk to everything under including muffler ,soaking wet weals and tires, I lost a half tank of fuel in about 5 minutes. It's scare me a lot ,I think it was a miracle it did not catch a fire on 93 degree day, my wife will never sit in this car again.I will feel guilty if I will sell this car to somebody else.Don't know what to do now. What kind of design it is? How fuel line can constantly rub something else? This car just over 70000 miles, garage kept, never been in any accidents, well maintain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414137April 27, 2021
FUEL/PROPULSION SYSTEM
I HAVE TWO ISSUES WITH MY 2014 BMW 328D. FIRST, ON SEVERAL OCCASIONS WHILE BACKING UP INTO MY DRIVEWAY ON REVERSE THE TRANSMISSION SHIFTS UNEXPECTEDLY INTO NEUTRAL. I HAVE TO PUT IT INTO "D" AND DRIVE THE CAR FORWARD BEFORE THE TRANSMISSION ENGAGES AGAIN INTO REVERSE. THE PROBLEM IS INTERMITTENT AND OCCURS ABOUT ONCE A MONTH AND ONLY WHILE PUTTING THE GEAR IN REVERSE. THE SECOND ISSUE IS THAT MY VEHICLE RECENTLY FAILED THE CA EMISSIONS TEST. ON 11/23/2021 I TOOK THE VEHICLE TO BMW OF EL CAJON FOR AN INSPECTION. THE DEALER DIAGNOSED A PROBLEM WITH THE 4 DIESEL INJECTORS AS FAULTY AND ISSUED A REPAIR ESTIMATE. AFTER ONLINE RESEARCH ON YOUR SITE NHTSA.GOV, I FOUND THAT BMW HAD ISSUED A LIMITED EXTENDED WARRANTY OF 10 YEARS OR 120K MILES FOR THE DIESEL INJECTORS BUT ONLY FOR MODEL YEARS 2015-2016, OR PRODUCTION DATE OF 7/2014 TO 6/2016. MY VEHICLE WAS PRODUCED ON 08/2013. I AM ASKING THE NHTSA TO PLEASE INVESTIGATE WHY MY VEHICLE'S MODEL YEAR/PRODUCTION DATE WAS NOT INCLUDED IN THE LIMITED WARRANTY EXTENSION CONSIDERING THAT IS THE SAME PRODUCTION MODEL (F30), AND ENGINE (N47T) AS THOSE COVERED IN THE EXTENDED WARRANTY, AND IS HAVING THE SAME DIESEL INJECTORS PROBLEM. FOR REFERENCE BMW'S SIB IS 01 09 19 ISSUED ON 10-11-2019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403397March 16, 2021
ENGINE
ENGINE NEEDS TO BE REPLACED. BAD TIMING CHAIN. THERE IS CURRENTLY CLASS ACTION LAWSUIT WITH MY EXACT YEAR FOR 328I BUT I AM 328D. FROM MY RESEARCH IT APPEARS THE DIESEL MODELS HAVE EXPERIENCED MORE PROBLEMS THAN GAS ENGINES. EUROPE HAS DONE A RECALL WITH DIESEL ENGINES DUE TO THIS ISSUE. WHY NOT IN USA? THIS NEEDS TO BE COVERED AND ADDRESSED. I MAINTAINED MY VEHICLE FLAWLESSLY THE ENTIRE PERIOD. SINCE BMW KNEW OF THIS ISSUE THE WARRANTY SHOULD HAVE BEEN COVERED UP TO 150K MILES. I WAS QUOTED $21,000 FOR NEW ENGINE, WHICH IS $5,000 MORE THAN ITS WORTH BEING VERY GENEROUS WITH VALUE. THIS IS UNACCEPTABLE. I ACTUALLY WANTED BUY ANOTHER BMW AS I JUST LISTED VEHICLE FOR SALE DAYS BEFORE THIS HAPPENED. IM GLAD I DIDNT SELL MY CAR EVEN THOUGH IM AT A REAL FINANCIAL LOSS HERE. IT WOULDN'T BE RIGHT. BMW WASNT RIGHT TO CONCEAL THIS IN FIRST PLACE. I WOULD HAVE PAID FOR REPLACEMENT PARTS. NOW THEY WANT CAPITALIZE ON NEW ENGINE PARTS AND LABOR. THIS CANNOT BE ALLOWED. DIESEL VEHICLES MUST BE ADDED TO RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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