Bentley Bentayga Service Bulletins (2021)
693 manufacturer communications on file.
- October 8, 2020•Document ID: 10182390Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 2058173/2
- Date Added:
- November 7, 2020
- Manufacturer:
- BENTLEY
SummaryElectrical switch replacement guidelines. Customer statement/workshop findings: Electrical switch suspected as defective This TPI is not applicable to suspected faulty control units or any component related to the passive restraint system in particular the airbag system Technical background: Prior to replacing an electrical switch refer to the Measure section of this TPI
Associated Products (2)Associated Documents - September 28, 2020•Document ID: 10180801Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
- Mfr Comm. #:
- 2060823/1
- Date Added:
- October 6, 2020
- Manufacturer:
- BENTLEY
SummaryRadio: Reception complaints. Customer statement / workshop findings: All complaints which are related to radio reception issues Technical background: Complaints about the radio reception can have many causes. The radio reception strength/quality at the vehicle location can be an important issue. To process such complaints as effectively as possible it is important to precisely record the circumstances when a complaint occurs. The attached check list is available for this purpose. Please ensure the instructions within the Measure section are strictly adhered to
Associated Products (2)Associated Documents - September 23, 2020•Document ID: 10180828Service Bulletin/Repair InstructionsLATCHES/LOCKS/LINKAGES; ELECTRICAL SYSTEM; STRUCTURE
- Mfr Comm. #:
- 2060581/1
- Date Added:
- October 6, 2020
- Manufacturer:
- BENTLEY
SummaryBentayga - Boot open/close function inoperative. Boot operational issues For example: The boot does not open/close as expected Technical background: NOTE: The operative MUST submit the following information to a new DISS or existing DISS query relating to boot operational issues: Completed check list Images of the vehicle condition - In particular the boot area (Ensure license plate and VIN details are not visible) Video of the failure NOTE: Please capture (when possible) the rear of the vehicle for at least one open/close operation before zooming in or moving closer to the issue, the video MUST be recorded in a quiet environment Battery health as Rep.Gr 27 - Print out of the results and attach to the DISS query NOTE: Please ensure any other findings or issues relating to the boot are clearly described within the DISS query Do No
Associated Products (1)Associated Documents - September 21, 2020•Document ID: 10180849Service Bulletin/Repair InstructionsSERVICE BRAKES; WHEELS; TIRES
- Mfr Comm. #:
- 2060726/1
- Date Added:
- October 7, 2020
- Manufacturer:
- BENTLEY
SummaryBentayga - Winter Wheel And Tyre For CSiC Braking Systems, Technical background: When opting to use Winter Tyres on vehicles specified with Ceramic brake rotors, the only permissible wheel rim option is 21 Inch 7 Twin spoke 36A 601 025Q. Measure: If requested to fit Winter Tyres on vehicles specified with Ceramic brake rotors, please advise the Customer that the only permissible wheel rim is 21 Inch 7 Twin spoke 36A 601 025Q. Parts
Associated Products (1)Associated Documents - September 3, 2020•Document ID: 10180968Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 2060557/1
- Date Added:
- October 8, 2020
- Manufacturer:
- BENTLEY
SummaryWifi function not activated within the TSR (SC 20/24). Technical background The Touch Screen Remote (TSR) is unable to determine its current Wifi state, the TSR Wifi should be activated by ODIS during PDI process (for example), However previous ODIS versions do not allow this, leaving some TSR features unavailable Once activated, more features are available, for example the ability to change the Media and the Radio station from the TSR. NOTE: Please see the onward examples regarding Wifi activation confirmation for New Flying Spur and Bentayga New Flying Spur NOTE: Figures 1 and 2 are examples only, the image may look different depending on the specification of the audio system Referring to Figure 1 - The red cross shows an example of a partially functional TSR (Without Wifi activation Please Note - The Function currently not available message )
Associated Products (1)Associated Documents - August 14, 2020•Document ID: 10179450Service Bulletin/Repair InstructionsELECTRICAL SYSTEM
- Mfr Comm. #:
- 2060390/1
- Date Added:
- September 5, 2020
- Manufacturer:
- BENTLEY
SummaryKombi Software & MIB3 Software update (SC 20/22). Technical background: Incorrect outside air temperature displayed, the issue relates to an incorrect algorithm used by the supplier NOTE: The temperature is incorrect in Fahrenheit only, the temperature is correct when displayed in Celsius Update also required to improve the performance of Sirius XM radio Remedy: Software updates to Electronic information systems control unit 1 (J794) MIB 3 and the Drivers instrument panel (DIP) (J285)
Associated Products (1)Associated Documents - August 14, 2020•Document ID: 10179444Service Bulletin/Repair InstructionsEXTERIOR LIGHTING
- Mfr Comm. #:
- 2054599/5
- Date Added:
- September 5, 2020
- Manufacturer:
- BENTLEY
SummaryHeadlamp operation issues. Customer statement / workshop findings: Headlamp operation issues Technical background: DTCs evident within the left light control unit (Diagnostic address D6) and/or the right light control unit (Diagnostic address D7) There are numerous static and intermittent DTCs which may be evident within the previously mentioned control units, ensure all steps within the Measure section are strictly adhered to
Associated Products (1)Associated Documents - August 5, 2020•Document ID: 10179435Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE
- Mfr Comm. #:
- 2060081/1
- Date Added:
- September 5, 2020
- Manufacturer:
- BENTLEY
SummaryBentayga - Fuel Gauge - Symptom Based Guided Fault Finding Customer statement / workshop findings: Fuel gauge does not change during a long journey or after refuelling the vehicle and does not show full after filling the fuel tank. No Diagnostic Trouble Code (DTC) stored in Convenience Control Unit for the customer complaint. Technical background: With a customer complaint of Fuel gauge does not change after long journey or after refuelling and does not show full after filling the fuel tank the Symptom-based Guided Fault Finding allows for optimised and specific analysis, this is recommended if no DTC is logged in the convenience control unit.
Associated Products (1)Associated Documents - August 3, 2020•Document ID: 10179439Service Bulletin/Repair InstructionsSERVICE BRAKES, HYDRAULIC
- Mfr Comm. #:
- 2052785/5
- Date Added:
- September 5, 2020
- Manufacturer:
- BENTLEY
SummaryBrake noise identification. Customer statement: Noise complaint from the braking system. Workshop findings: The noise can be reproduced and clearly assigned to the braking system. Technical Background: Brake noises can be attributed to many causes. Eight of the most common causes are: 1. Brake discs or pads are close to their wear limit. 2. New brake pads and/or discs have not been properly bedded in after installation. 3. Aftermarket pads or discs are installed. 4. There is debris such as small stones, grit, road salt or sand between the brake disc and pad. 5. Discs are covered in rust. Rust can form when the vehicle has been stationary for long periods of time (Figure 1).
Associated Products (2)Associated Documents - August 3, 2020•Document ID: 10179436Service Bulletin/Repair InstructionsELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Mfr Comm. #:
- 2054077/3
- Date Added:
- September 5, 2020
- Manufacturer:
- BENTLEY
SummaryBentayga - Ticking noise behind Driver Instrument Panel Customer statement / workshop findings: Ticking noise behind the Driver Instrument Panel. Technical background: In certain circumstances a ticking noise behind the Driver Instrument Panel may be audible within the vehicle cabin. The ticking noise emanates from the vacuum system and may be more noticeable following several successive brake pedal actuations. Refer to the video on the Bentley Hub referencing TPI 2054077/3 If the complaint noise is as shown in the video, the customer should be advised that this is normal and does not represent a failure or malfunction on the vehicle
Associated Products (1)Associated Documents - July 8, 2020•Document ID: 10178034Service Bulletin/Repair InstructionsENGINE AND ENGINE COOLING
- Mfr Comm. #:
- 2028808/4
- Date Added:
- August 5, 2020
- Manufacturer:
- BENTLEY
SummaryEngine oil. Specific oil type and oil consumption reference. Customer statement / workshop findings: Engine oil level requires to:p up between services. Technical background The use of the correct oil for each engine type is critical for its continued performance, reliability and ultimately warranty. The workshop manual should always be the first point of reference, ensuring the correct lubricant is used for each specific model year and engine type Should oil be required the parts catalogue must be referred to ensuring the correct VIN is always used when ordering
Associated Products (2)Associated Documents - July 6, 2020•Document ID: 10178041Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; EQUIPMENT
- Mfr Comm. #:
- 2053177/11
- Date Added:
- August 6, 2020
- Manufacturer:
- BENTLEY
SummaryCustomer statement / workshop findings Customer will not be aware of any fault codes. Workshop may discover spurious fault codes whilst running a Diagnostic Trouble Code (DTC) log as part of other investigations on the vehicle. All Vehicle Variants - Spurious DTC List Technical background The attached document contains all of the current known Spurious DTCs for all vehicle variants. Should a particular TPI be listed as Archived within the attached document the TPI can no longer be viewed within Elsa pro, in this case please refer to the instructions with the attached document regarding the DTC description and actions (if any) which should be conducted
Associated Products (2)Associated Documents - July 3, 2020•Document ID: 10178196Service Bulletin/Repair InstructionsELECTRICAL SYSTEM; ENGINE
- Mfr Comm. #:
- 2049586/6
- Date Added:
- August 8, 2020
- Manufacturer:
- BENTLEY
SummaryMisfiring, W12 TSI - Excessive carbon build up cylinder leakage. Customer statement/workshop findings: Customer statement: Emission control warning signal displayed, engine misfire Workshop findings: Event entries in engine control unit relating to cylinder misfires excessive carbon build up to leading to cylinder leakage and spark plug foul Technical background: Deviations in the country-specific fuel specifications can lead to carbon deposits on the injectors. If pronounced these deposits can lead to spark plug fouling, cylinder leakage and fouled injectors all influencing combustion in the cylinder. As a result the above event entries are logged in the engine control unit
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178193Service Bulletin/Repair InstructionsEQUIPMENT; ELECTRICAL SYSTEM; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 2036678/3
- Date Added:
- August 8, 2020
- Manufacturer:
- BENTLEY
SummarySpeaker Replacement - Diagnostic checks. Customer statement/workshop findings: Audio output from speakers is distorted Technical background: There have been instances where door speakers have been changed under warranty for the complaint of sound distortion, yet when tested by ourselves and the supplier, no fault could be found with the returned unit.
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178189Service Bulletin/Repair InstructionsEQUIPMENT; VISIBILITY:WINDSHIELD WIPER/WASHER
- Mfr Comm. #:
- 2057935/2
- Date Added:
- August 8, 2020
- Manufacturer:
- BENTLEY
SummaryWarning lamp for washer fluid level on (for no reason). Customer statement / workshop findings: The washer fluid low warning lamp in the dash insert is lit up although there is sufficient washer fluid in the reservoir. Workshop findings: The customer statement can be reproduced. Technical background The conductibility of the washer fluid can be significantly lowered by the following factors. As a result, the water level switch of the washer fluid low warning lamp can be activated although the washer fluid reservoir is sufficiently full. Washer fluid additives which do not meet the following specification During winter conditions a solution of 30% isopropyl alcohol and 70% water should be used (or appropriate alternative). This washer fluid and water mixture will provide frost protection down to a temperature of approximately 10 degrees C (14 degrees F). Frozen washer fluid. Distilled water.
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178188Service Bulletin/Repair InstructionsSUSPENSION; EQUIPMENT; EQUIPMENT ADAPTIVE/MOBILITY
- Mfr Comm. #:
- 2055693/2
- Date Added:
- August 8, 2020
- Manufacturer:
- BENTLEY
SummaryUnable to run basic settings within the Adaptive suspension control unit (J775). Customer statement/workshop findings: Unable to run Basic setting (full process + rebound end stops) after a new adaptive air suspension control unit has been fitted or work has been conducted on the suspension system which requires the Basic setting (full process + rebound end stops) procedure performing Technical background: Referring to Figure 1, During the Basic setting (full process + rebound end stops) the routine can stop during the initial part of the procedure, in particular at the stage shown in Figure 2, which is when the vehicle is raised to allow all four wheels to hang down to their full rebound position Should this issue be evident and the Basic settings routine does not continue - Refer to the Measure section of this TPI
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178185Service Bulletin/Repair InstructionsSUSPENSION:REAR; ELECTRICAL SYSTEM:SOFTWARE
- Mfr Comm. #:
- 2055643/2
- Date Added:
- August 7, 2020
- Manufacturer:
- BENTLEY
SummarySoftware incompatibilty between J775 (Address 74) - J924 (Address D4) and J1096 (Address D5). Customer statement / workshop findings After replacing the software or hardware for the Adaptive suspension control unit (J775 Diagnostic address 74) or the Front Roll stabilisation control unit (J924 Diagnostic address D4) and/or the Rear Roll stabilisation unit (J1096 Diagnostic address D5) the software could be incompatible between the control units Technical background The Adaptive air suspension control unit (J775) functions as a universal control unit for the chassis control systems. The Adaptive air suspension control unit (J775) controls several functions in the car in particular the master for the active roll control system, The control unit contains developed suspension and damping control software. Should one of the modules be replaced for example (J775) on an early model vehicle the newer software contained within the replacement control unit may not be compatible with (J924) and/or (J1096)
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178184Service Bulletin/Repair InstructionsEQUIPMENT; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
- Mfr Comm. #:
- 2057981/2
- Date Added:
- August 7, 2020
- Manufacturer:
- BENTLEY
SummarySlow front window motor operation. Customer statement/workshop findings: Slow operation of the left and/or right hand front window lift motor Technical background: Refer to the checks within the Measure section before replacing a front window lift motor The checks within the Measure section are imperative as some motors which have been returned to Bentley Motors exhibit no faults, therefore the issue may not be the motor.
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178181Service Bulletin/Repair InstructionsEQUIPMENT; ENGINE; POWER TRAIN; SUSPENSION; STEERING
- Mfr Comm. #:
- 2055540/2
- Date Added:
- August 7, 2020
- Manufacturer:
- BENTLEY
SummaryRumble noise and/or floor pan/steering column vibration. Customer statement/workshop findings Floor pan or steering column/steering wheel vibration when manoeuvring/steering at slow speeds with steering wheel input Technical background Prior to carrying out the assessments within the Measure section, the retailer must check and confirm the following: The engine has not been chip tuned The vehicle is in standard condition (as per factory specification) ensuring that NO non approved accessories are fitted The suspension, steering and brake components are in a serviceable condition The engine, transmission mounts, powertrain and all wheel bearings are in a serviceable condition The exhaust system and all wheels and tyres are in a serviceable condition (as per factory specification) Once confirmed that all the afore mentioned criteria has been met the assessment can then be conducted
Associated Products (1)Associated Documents - July 3, 2020•Document ID: 10178180Service Bulletin/Repair InstructionsSUSPENSION:REAR; EQUIPMENT; ELECTRICAL SYSTEM
- Mfr Comm. #:
- 2055217/2
- Date Added:
- August 7, 2020
- Manufacturer:
- BENTLEY
SummaryRear end lowering function does not work. Customer statement/workshop findings: The rear end lowering is intermittently not available and at least one of the two event entries is logged in the running gear control unit (diagnosis address 0074): C11B515 : Button for high load level, interruption/short circuit to positive C11B615 : Button for low load level, interruption/short circuit to positive Technical background: If the button for the rear end lowering is unintentionally operated when driving (for example by objects in the boot), the rear end lowering is sporadically not available. At least one of the two event entries C11B515/ C11B615 is logged.
Associated Products (1)Associated Documents