Audi Q5 Complaints (2015)

100 consumer complaints on file.

#11340378July 20, 2020
SUSPENSION:FRONT:WHEEL BEARING
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM THE VEHICLE WHILE DRIVING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DRIVER AND PASSENGER SIDE WHEEL BEARINGS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330142June 22, 2020
VEHICLE SPEED CONTROL
VEHICLE RANDOMLY DISENGAGES THE CRUISE CONTROL FOR NO APPARENT REASON, I.E. DRY CLEAR ROAD CONDITION, NO FAULT LIGHT OR ISSUES WITH ABS/TRACTION CONTROL, NO FAULT CODES, ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311900February 27, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT ILLUMINATED AND THE VEHICLE WAS TAKEN TO AUDI SOUTH BURLINGTON (1325 SHELBURNE RD, SOUTH BURLINGTON, VT 05403). THE CONTACT WAS INFORMED THAT PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE CHECK ENGINE WARNING LIGHT WAS CLEARED BY THE DEALER. A MONTH LATER, THE CHECK ENGINE WARNING LIGHT REAPPEARED AND THE VEHICLE WAS TAKEN TO CLASSIC AUDI SERVICE CENTER (655 N MACQUESTEN PKWY, MT VERNON, NY 10552). THE WARNING LIGHT WAS NO LONGER DISPLAYED WHEN THE VEHICLE REACHED THE DEALER. THE VEHICLE WAS NOT REPAIRED. WHILE DRIVING AT 45 MPH, THE CONTACT'S SON WAS PULLED OVER AND HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TURNED OFF AND RESTARTED BUT STALLED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO A GAS STATION AND THEN TOWED TO AUDI RUTLAND (176 US-7, RUTLAND, VT 05701) TO BE DIAGNOSED. THE VEHICLE WAS DIAGNOSED WITH ENGINE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 62,000. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311528February 25, 2020
ENGINE
WHILE IN MOTION ON A DARK COUNTRY ROAD IN VT, MY 2015 AUDI Q5 CAR WITH JUST 61,000 MILES ON IT STARTED TO MAKE A LOUD NOISE AND BECAME UNDRIVABLE. THE DRIVER SAT ON THE ROAD AND WAITED FOR ROADSIDE ASSISTANCE AND A TOW TRUCK TO TAKE THE CAR TO THE NEAREST AUDI DEALER, WHICH WAS 40 MILES AWAY. SEVERAL DAYS LATER, AUDI DRAINED THE OIL IN THE ENGINE AND FOUND METAL SHAVINGS. NO ENGINE LIGHT WENT ON AT THE TIME OF BREAKDOWN, BUT IT HAD GONE ON TWO TIMES BEFORE THE EVENT AS DID THE COOLANT LIGHT. WHEN THIS HAPPENED, WE TOOK THE CAR TO AUDI, WHERE THEY WIPED THE DASHBOARD CODE AND SENT US ON OUR WAY. AFTER LEARNING OF THE FATAL ENGINE FAILURE, I REACHED OUT TO AUDI TO REQUEST THEY STANDBY THEIR ENGINE EVEN THOUGH THE CAR WAS OUT OF WARRANTY. AUDI RESPONDED WITH THE FOLLOWING: AUDI CLAIMS TO HAVE A POLICY THAT REQUIRES ITS OWNERS ONLY VISIT SERVICE AT THE AUDI SERVICE CENTER; I HAVE YET TO SEE THIS IN WRITING. AUDI ALSO MAINTAINS THE MANN OIL FILTER IS NOT COMPATIBLE WITH THEIR CARS, YET IT IS WHAT THEY USE IN THEIR SERVICE CENTERS. AUDI HAS USED THESE FACTORS TO DENY A CLAIM REQUESTING THAT THEY OFFSET THE COST OF A NEW ENGINE. ENGINES DO NOT DIE AT 61,000 MILES. HAD MY SON BEEN ON A HIGHWAY DRIVING AT A FASTER SPEED, HE COULD HAVE BEEN KILLED, BUT YET STILL, AUDI EXECUTIVES CONTINUE TO CHOOSE TO IGNORE THE ISSUES THAT PLAGUE THE AUDI Q5.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270178October 22, 2019
FUEL/PROPULSION SYSTEM
HIGH PRESSURE FUEL PUMP HAS BEEN LEAKING GASOLINE INTO MY ENGINE OIL. IT HAS CAUSED ISSUES WHEN STARTING MY CAR. THIS HAS BEEN GOING ON FOR A WHILE .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270179October 22, 2019
ENGINE
PCV VALVE NEEDED TO BE REPLACED BECAUSE IT WAS CAUSING EXTREMELY HIGH PRESSURE WITHIN MY OIL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242208August 7, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. AFTERTHE VEHICLE UNDERWENT AN OIL CHANGE, THE OIL CHANGE WARNING INDICATOR ILLUMINATED. THE CONTACT MENTIONED THAT THE OIL NEEDED TO BE REFILLED EVERY 1,000 MILES. THE VEHICLE WAS TAKEN TO FATHERS & SONS AUDI WEST SPRINGFIELD (434 MEMORIAL AVE, WEST SPRINGFIELD, MA 01089, (413) 384-5229) WHERE THE OIL CONSUMPTION TEST SHOWED HOW MUCH OIL WAS BURNED AND THAT THE PISTONS WERE DAMAGED. THE DEALER STATED THAT THE PISTON AND SOLENOID NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,456.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220786June 17, 2019
UNKNOWN OR OTHER
OPENING THE TRUNK AND FINDING OUT THE BATTERY COMPARTMENT FILLED UP WITH WATER 12 TO 14 INCHES HIGH WITH THE BATTERY SUBMERSED COMPLETELY PLUS THE ELECTRIC COMPONENTS ATTACHED TO THE RIGHT AND LEFT SIDE OF THE TRUNK AND FURTHER THE WHOLE TRUNK CARPETS ARE ALL WET AND FILLED WITH NASTY --DUE-GOT SO CONFUSED ON THE EMINANT DANGER AND SAFETY OF THE VEHICLE IN QUESTION--DECIDE D TO ADVISE --AUDI--TO TAKE URGENT ATTENTION TO DETECT SUCH ALARMING WATER LEAKAGES BY CALLING OUR DEALER IN --LYNBROOK, NEW YORK TO REPLACE ALL NESCESSARY DAMAGED ITEMS/ELECTRICAL COMPONENTS TO ORIGINAL MANUFACTURER SETTING. HAVE TAKEN PHOTOGRAPS OF THE STAGNENT WATER SITTING INTO THE BATTERY COMPARTMENT AND ELSEWHERE.DESTROYED CARPET IN AND AROUND THE DIFFERENT TRUNK AREAS AND FINALLY THE NUTS AND BOLTS THAT GOT CORRUTED--IN MANY PLACES. SETTING SOON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220182June 14, 2019
ENGINE, FUEL/PROPULSION SYSTEM
I HAVE AN AUDI TDI THAT THE DIESEL EMISSIONS RECALL WAS COMPLETED. I BROUGHT TO THE ATTENTION OF MY SERVICE ADVISOR - DEALER, THAT WHEN THE OUTSIDE AIR TEMP IS WARM/HOT AND THE VEHICLE IS WARMED UP, THERE APPEARS LAG IN THE ACCELERATION THEN SUDDENLY THERE IS A QUICK BURST OF SPEED WHERE THE VEHICLE CATCHES UP TO THE FOOT ACCELERATOR POSITION. LIFTING THE FOOT OFF THE ACCELERATOR AIDS IN SLOWING DOWN BUT I AM CONCERNED THAT IF ANOTHER FAMILY MEMBER GETS IN THE CAR THERE MIGHT BE A DIFFERENT UNDERSTANDING OF WHAT THE VEHICLE IS DOING. THE DEALER SERVICE ADVISOR DID NOT NOTE THIS CONDITION ON THE LIST OF COMPLAINTS - THINGS TO FIX AT LAST SERVICE. HE DID STATE THAT ALL THE VW-PORSHE-AUDI DIESEL VEHICLES ARE DEALING WITH SIMILAR ISSUES AND THAT I JUST NEEDED TO ADJUST MY DRIVING, THERE IS NO CURRENT RESOLUTION FOR THE CONDITION. I FEEL THAT THERE SHOULD BE A BETTER ANSWER FROM VW-PORSHE-AUDI TO RESOLVE THIS CONCERN WITH THE HIGHLY SKILLED ENGINEERS THEY EMPLOY!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196226April 15, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V298000 (FUEL SYSTEM GASOLINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI OF COLORADO SPRINGS (550 AUTOMOTIVE DR, COLORADO SPRINGS, CO 80905, (719) 722-3005) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194776April 8, 2019
ENGINE, POWER TRAIN
AFTER HAVING DONE THE EPA & CARB APPROVED EMISSIONS MODIFICATIONS 2014-2016 3.0L TDI (GENERATION 2 PC) EMISSION RECAL 23V4, THE CAR DEVELOPED A LURCH OR HESITATION BETWEEN 30 AND 40 MPH. THE SERVICE ADVISOR AT THE DEALER SAID THERE'S NOTHING CAN BE DONE. THIS IS A SAFETY CONCERN BECAUSE I'M AFRAID THE CAR WILL EVENTUALLY STOP IN THE MIDDLE OF THE ROAD, LOSE CONTROL OR CAUSE A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11190263March 20, 2019
ENGINE
MY DEALER PERFORMED RECALL THE FOLLOWING: 80C5 2017-10-25 A-RECALL - AUXILIARY HEATER SINCE THEN AUDI HAS NOT PROVIDED THE NEW PART. IT HAS BEEN 6 MONTHS. I WAS TOLD THE REPLACEMENT OIL COOLANT PUMP WAS EXPECTED BY THE END OF 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184036March 4, 2019
STEERING
I DROVE MY CAR EARLY IN THE MORNING TO CHURCH AND, ON THE WAY HOME, STOPPED AT A SUPERMARKET. IT WAS VERY COLD, MINUS 15 DEGREES AT THE TIME IN BOZEMAN, MONTANA. WHEN I CAME BACK TO THE CAR TO START TO GO HOME, THERE WAS A VERY LOUD ALARM AND A WARNING - STEERING DEFECTIVE - UNSAFE TO DRIVE. I TURNED THE CAR OFF AND TRIED TO RESTART IT AND THE SAME LOUD ALARM AND WARNING OCCURRED. I WAITED 5 MINUTES AND TRIED AGAIN AND GOT THE SAME RESULT. I GOT THE CAR TOWED TO MY NEARBY AUDI DEALER TO BE FIXED. THEN I DID SOME RESEARCH AND SAW THAT THIS STEERING ISSUE IS A REAL PROBLEM WITH AUDI Q5 AND SQ5, BUT ONLY THE SQ5 HAS HAD A RECALL. APPARENTLY THERE IS A LOT OF CONTROVERSY ABOUT THIS PROBLEM, SOMETIMES REQUIRING A STEERING RACK REPLACEMENT AND OTHER TIMES SOFTWARE. IN ANY EVENT, AUDI KNOWS ABUT THIS DANGEROUS PROBLEM. WHAT IF I WAS ON THE HIGHWAY WITH MY BABY GRANDSON IN THE CAR? I DISCOVERED A LOT OF VERY NEGATIVE INFO ON THE AUDI WORLD FORUMS DATING BACK AS FAR AS EARLY 2016 CONCERNING THE 2015 SQ5. SAME SEEMS TO BE THE PROBLEM WITH THE Q5. APPARENTLY ON TRANSPORT CANADA'S WEBSITE THE SQ5 STEERING HAS BEEN RECALLED, BUT NOT THE Q5. IN LIGHT OF THE EMISSIONS SCANDAL IN WHICH THE CAR COMPANY (VOLKSWAGEN) DELIBERATELY DECEIVED ON EMISSIONS, I AM THINKING THAT THEY ARE A RATHER UNTRUSTWORTHY COMPANY FROM WHICH TO BUY A CAR. I WILL GET RID OF MINE FOR SAFETY'S SAKE AS SOON AS I CAN! THE CAR IS STILL AT THE DEALER FOR REPAIR, AND I HAVE NOT HEARD FROM THEM SINCE EARLY THIS MORNING. I TRIED TO REACH THE SERVICE AREA FOR AN UPDATE, BUT AS YET HAVE NOT HEARD BACK. I HAVE 4 MONTHS LEFT ON MY WARRANTY. AND THE CAR HAS LESS THAN 12,000 MILES ON THE ODOMETER. THIS IS SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11184171March 4, 2019
STEERING
UPDATE ON NHTSA TRACKING NUMBER 11184036 I RECEIVED A CALL FROM THE AUDI SERVICE AREA WHERE MY CAR WAS TOWED YESTERDAY FOR A FIX TO THE STEERING PROBLEM (ALARM TELLING ME NOT TO DRIVE DUE TO UNSAFE STEERING AND A LOCKED STEERING WHEEL) AUDI REFUSES TO REPLACE ANY STEERING RELATED PARTS UNLESS THE PROBLEM HAPPENS A SECOND TIME. SINCE THIS SEEMS TO BE A VERY COLD WEATHER PROBLEM, I WILL HAVE TO WAIT UNTIL NEXT WINTER SINCE THE EXTREME COLD IS PROBABLY OVER FOR THIS YEAR AS WE ENTER SPRING. JUST HOPE IT DOESN'T HAPPEN WHILE DRIVING ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174695February 6, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. ON SEVERAL OCCASIONS, WHILE DRIVING, THERE WAS AN ABNORMAL BURNING ODOR COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. CROWN AUDI OF CLEARWATER (18940 US-19, CLEARWATER, FL 33764, (888) 727-0742) WAS CONTACTED AND INFORMED OF THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 39,999.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11174518February 5, 2019
STEERING
IT WAS AN UNUSUALLY COLD DAY (-14 DEGREES) IN MICHIGAN. I HAD BEEN DRIVING THE CAR EARLIER THAT DAY WITHOUT INCIDENT. I PARKED THE CAR IN THE GARAGE AND APPROXIMATELY 1 HOUR LATER I WENT TO USE IT AND I WAS PRESENTED WITH LOUD WARNING BEEPS AND THE FOLLOWING MESSAGE: "STEERING DEFECTIVE! DO NOT DRIVE VEHICLE!" IT WAS OBVIOUS THAT THE (ELECTRIC) POWER ASSIST WAS NOT FUNCTIONING. I TRIED EVERY HOUR AND AFTER ABOUT 4 HOURS THE ERROR WAS GONE AND THE POWER STEERING SEEMED TO BE WORKING CORRECTLY. IT HAS BEEN FINE SINCE. I CALLED THE DEALER ABOUT THE ISSUE BUT DID NOT BRING IT TO THEM FOR A "DIAGNOSIS". I NOTICED A RECALL (15V-452) FOR THE 2015 SQ5 FOR THIS EXACT PROBLEM AND WONDERED WHY AN SQ5 WOULD BE DIFFERENT FROM MY 2015 Q5 (WITH A 3.0L V6 ENGINE). THERE ARE QUITE A FEW PEOPLE ON THE INTERNET COMPLAINING ABOUT THE SAME ISSUE DURING VERY COLD DAYS AND I'M TRYING TO UNDERSTAND THE ROOT CAUSE. THE RECALL IS NOTHING MORE THAN A SOFTWARE UPDATE. (MAYBE TO EXPAND THE ACCEPTABLE THRESHOLD VALUES?) I AM CONCERNED THAT THE RECALL WAS NOT SCOPED PROPERLY AND IS ACTUALLY AFFECTING OTHER AUDIS. I AM A FORMER VW/AUDI MECHANIC WITH OVER 30 YEARS OF MECHANICAL EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157325December 10, 2018
UNKNOWN OR OTHER
WHILE DRIVING MY FRONT PANEL SUNROOF EXPLODED. THERE IS NO OTHER WAY TO DESCRIBE WHAT HAPPENED. THERE WAS A LOUD POP. LOUD ENOUGH TO MAKE MY EARS RING AND THEN THE GLASS WAS EVERYWHERE. I NOTICED A RECALL FOR THIS EXACT ISSUE ON THE 2012 AUDI Q5. I AM DRIVING A 2015 AUDI Q5. THERE IS NO RECALL LISTED SPECIFICALLY FOR THIS ISSUE ON THE 2015 MODEL. A SEPARATE SUNROOF RECALL FOR DRAINAGE IS LISTED, BUT NOT ONE FOR SHATTERING SUNROOFS. MY LOCAL AUDI DEALERSHIP DIDN'T SEEM TO CONCERNED WHEN I SPOKE WITH THEM...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157158December 9, 2018
ENGINE
STILL WAITING FOR MANUFACTURE'S RECALL FOR AUXILIARY WATER PUMP THAT WAS IDENTIFIED 7 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11145350November 5, 2018
ENGINE
TL* THE CONTACT OWNS A 2015 AUDI Q5. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V229000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AUDI RICHMOND (12592 BROADSTREET RD, RICHMOND, VA 23233, (804) 273-8700) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124576September 5, 2018
STEERING
STEERING DEFECTIVE. DO NOT DRIVE VEHICLE. THIS MESSAGE CAME UP AS SOON AS I STARTED THE CAR FROM A PARKING LOT. TOWED IT TO AUDI DEALER. THEY FOUND THAT ITS AN AUDI ISSUE. DEFECTIVE STEERING RACK. REPLACED IT. $2500
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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