Audi Q5 Complaints (2014)

106 consumer complaints on file.

#11646161March 4, 2025
STEERING, ELECTRICAL SYSTEM
It has been very cold here in the North East. Under freezing for more than a month. My door lock sensors stopped working about 4-5 weeks ago. Two days ago I was driving and the power steering stopped working. Then after about 2 days it began working again. Just as the temps went above freezing. And the door lock sensors started working again. I had noticed over the last month or so that papers I had behind the front seat when I went to retrieve them were very wet, soaked. I took my car to my mechanic today and he told me that the computer is under the front seat. And water in this area may be causing the failure of the power steering and the door locks. So he said I should report it to you and you could possibly help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11640211February 2, 2025
SUSPENSION
Took my vehicle in for an alignment, was told by my local Audi dealer the rear subframe has rotted through and will need to be replaced. I asked how could this happen on a vehicle under 10 years? They said they see a lot of Q5's with similar rust issues due to a design flaw where a plastic protective cover cups and holds water directly on the structural part of the vehicle. They quoted me $8,000 to fix and offered no assistance on the price. Many, MANY others in forums and social media pages have the same issue and are forced to pay out of pocket for this issue caused by Audi.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597723June 29, 2024
ENGINE
Vehicle stopped while driving!!! Middle of the driving. Very dangerous. And it happened twice. With that as the headline, another known problem with this vehicle has been the engine oil needing to be filled literally every month. And time to time it resulted in “engine light” to come. So we kind of ended up in a “wolf cry” and really didn’t act. However, we did take care to Audi service for oil refill and they IGNORED to do the inspection on engine light well under 100,000 miles and 10yrs on warranty. So our recent car stopped when we were just about 2 months over 10yrs and 3,000 miles over 100,000 mile warranty Audi has for the problem needs repaired. Please help. Now Audi is saying we needed to pay almost $6,000 to get that repaired. Which they have seen for months prior to the 10yrs and 100,000. It’s really a unfair business practice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575610March 5, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2014 Audi Q5. The contact stated that while driving at 10 MPH, the vehicle lost motive power. The engine and EPC warning lights were illuminated. The vehicle was consuming an excessive amount of engine oil. The vehicle was towed to an independent mechanic, who stated that the failure was due to the timing chain, piston rings, and a hole in the valve. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569774February 4, 2024
ENGINE
Oil consumption Burns a lot of oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566468January 19, 2024
ENGINE
Timing chain went out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11563997January 7, 2024
ELECTRICAL SYSTEM
On 12/1, around 7:20am my fiancé and I were getting ready to leave for work; there was frost on the car so my fiancé went out to start it and turn on the defrosters. After starting the car, he turned on the heater and front and rear defrosters, he then went inside to retrieve some items we needed to load into the car. He was inside for about 5 minutes before coming out to see smoke emanating from right side of the trunk, which quickly turned into a small fire, whose point of origin was the rear fuse compartment. He ran inside to grab water to try and put it out, but due to how quickly it was spreading, as well as the fact that it was electrical nature, the water only served to temporary diminish but not extinguish the flames. We then used an ABC rated fire extinguisher from our kitchen, which did suppress and extinguish the fire. The vehicle still started, and we were able to drive it from our driveway to the side of our home, however, with the risk of it igniting again or creating any other failures, in addition to the guidance provided by our insurance company and Audi Corporate, we had the vehicle towed to an Audi dealership for further investigation. There was no indication prior to this that would lead us to believe the car would catch fire. We consider ourselves to be lucky that we were not driving as we would have no way to extinguish the fire on the side of the road. Since this incident, an investigation was done by Audi corporate. It was determined that there was corrosion within the right trunk compartment caused by water at some point which caused a short considering the body module and fuses are located there. However, Audi claims no responsibility in the water getting into the trunk or any manufacturing defects. Upon our own research though, we’ve seen many reports of Q models have sunroofs draining into the interior. The car has since been totaled by insurance due to repair estimates nearing $29,000 and taken to Copart auction.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11557145November 27, 2023
ENGINE, FUEL/PROPULSION SYSTEM
The car has a known "oil consumption issue" that has led to engine failure that Audi has failed to take responsibility for. This is a 2104 Audi Q5. The car is in San Francisco and available for inspection. The car vibrates and can't be safely driven at highway speeds, if the engine suddenly lost power on the highway it could be a major safety issue for the driver and other drivers. The dealer has reproduced the issue and diagnosed it as needing new Pistons and Rings at 99,000 miles (but it has had this issue since in the 60,000 mile range, they just said keep adding oil). It has not been inspected by police or insurance representatives, just the dealers. I'm sure some warning lights came on, but could not say which ones or when.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554412November 9, 2023
TIRES:SIDEWALL, TIRES:TREAD/BELT
P235/55/R19 105V Tire at 4/32s is developing some peeling/de-laminating tread on all tires. One tire developed crack that when moved exposes the internal belts. At risk at sidewall failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550926October 19, 2023
ENGINE
In 2017 while driving in 10 degree weather, the overheat warning light and message to turn off engine came in. The car was not actually overheating and we took it straight to the dealership. They were not able to get it to replicate and advised it was possibly a faulty sensor. Fast forward to fall of 2023, the same warning light came on as soon as the car was turned on. Still no actual overheating per the dial in the car. We did check the coolant level and it was low. Dealership looked at and stated the didn't see any leaks and suggested replacing thermostat. Took to another shop and they found a small leak in the water pump so we had it replaced. Car has less than 60k miles on it. Engine failure, fire are all concerns. Especially when commuting at high speeds on a highway. We're either dealing with a faulty water pump or thermostat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550107October 16, 2023
ENGINE
The contact owns a 2014 Audi Q5. The contact stated that while her son was driving at an undisclosed speed, the vehicle stalled and lost motive power. The contact's son was able to restart the vehicle. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532852July 17, 2023
FUEL/PROPULSION SYSTEM
Unknown, but can assure the gas tanks has cracks and leaking gas, along with the smell of gas inside the car and outside the car. Called Audi and spoke with a rep but they dont want to acknowledge the recall which was issued for the vehicle. I made an appointment with Audi New Orleans, but the earliest appointment to get the vehicle check is August 28th, 2023. I have to go to work and the car can possibly catch a fire to the tank actually leaking. This is extremely dangerous and life threating. I definetly need help because let Audi tell it they dont see a recall at all for my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519666April 30, 2023
STRUCTURE:BODY
I recently discovered that my Q5 tubular rear subframe/crossmember (part # 8R0505235N) has rusted thru near a bushing that supports the rear transaxle. The rust thru area at the transaxle is about a foot long. This subframe supports the rear axle and all the rear suspension components. I brought my Q5 to the local Audi dealer and they took a video showing two areas on the subframe that have rusted thru, the bushing area supporting the transaxle and also an area supporting the left rear suspension. The dealership did not allow me to take the Q5 back and gave me a loaner vehicle to drive until the subframe can be replaced. The dealership contacted Audi North America and Audi agreed to pay 40% of the cost to replace the rear subframe. I think Audi should pay 100% as this is a serious safety issue. My Q5 has no other areas of corrosion except a slight amount of surface rust on the exhaust and is otherwise in excellent condition with only 50,444 miles. It has always been garaged since purchased new and has been in no accidents. The Audi service tech even complimented me on how clean my Q5 was at 10 years old. PS - How can I include an attachment of the video taken by the Audi dealership?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508345February 21, 2023
STEERING
Steering shaft rusted and sized. Water and mag chloride got passed the seal causing the slip joint of the steering shaft to corrode and size. The outer tube of the shaft was almost corroded through with visible holes in the metal. I believe this to be a safety concern do to the possibility of the shaft braking while driving. I am a certified Audi technician and have seen this problem on other similar vehicles. This is my personal vehicle and I have the old steering shaft for inspection if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493156November 10, 2022
ENGINE
I bought my 2014 Audi Q5 in September of 2019 with 74, 291 miles from a reputable dealership in Cleveland, OH. After a few months of driving, I began to notice that the vehicle did not retain oil. This caused oil leaks which led to internal spillage, subsequent parts damage and random stalling. As a result, in May of 2022, during rush hour traffic, my car failed to accelerate mid-intersection, leaving myself and my passengers in danger of collision. After dealership and independent inspection, it was determined there was an issue with the piston rings in the 2.0 Turbo engine. After speaking with the mechanic, Audi USA and conducting online research, I found that this has been noted and reported to Audi on several occasions for makes and models dating as far back as 2012. Because this is major engine issue, I fear for what other repercussions may result from the negligence. Upon further research, I also found that several class action lawsuits have been filed country-wide due to concern of this factory malfunction. These vehicles are large and capable of irreparable damage. Whatever steps can be taken to avoid sudden engine failure similar to my own is of highest priority.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464076May 10, 2022
ENGINE
Engine oil consumption between every 200miles and 300miles spends a quarter of complete engine oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463044May 2, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
I am reporting Audi Side Assist System fault. Audi assist among other things provides blind spot warning and is major safety feature in the car. Basically when I am switching lanes on, I get existance of car in blind spot. When driving in January I received warning message that said Audi Side Assist System fault. I scheduled service for Feb 3 and the car was repaired by Feb 4. Originally they suspected accident or repair work done around the back bumper. Later they realized that none was done and fixed the issue by "alignment". During that work they found out that the two assist modules have different versions which is surprising since all my service was done at Audi San Jose dealership and never repaired that function. This means that my car original parts has version mismatch. The function worked OK for several weeks but failed again on April 1. I still did not repair it but I am scheduled on May 10 (earliest date). The fault is still on!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461655April 21, 2022
ENGINE
Timing chain, turbocharger and high pressure fuel pump has to be replaced for the car with 75000 miles on it. Was advised by the shop supervisor that it’s caused by faulty engine. That this type of damage is highly unlikely for the car under 100000 miles. Turbocharger is under extended warranty from the previous Audi recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451934February 14, 2022
ENGINE, FUEL/PROPULSION SYSTEM
Check engine light on and diagnostic test shows particular matter sensor malfunction. This is apparently under recall, but my VIN is not included
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448776January 25, 2022
STEERING
I have a 2014 Audi Q5 Premium Plus with 3.0 liter engine. I was in Wolfeboro NH this past weekend and it was very cold, -15 at night. My vehicle has 123000 miles on it and has run with no issues to this point. Luckily , I parked the car to go into store and when I came out DSC red warning light came on , could not budge the steering wheel. Looked up issue in manual and said do not drive. I am from CT so no car now in NH. I had vehicle towed to closest Audi dealer , 60 miles away for service. It turns out to be I need a whole new steering column due to cold temperatures. If this happened while driving it would have been devastating. My issue is there was a recall on the 2014 SQ5 for the exact same issue. I have found numerous complaints for the same issue for the same vehicle, why has there not been recall? This could have ben a deadly incident in the wrong situation. Vehicle at Audi dealer to the tune of $3600 for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Audi Q5