Acura ZDX Complaints (2024)

62 consumer complaints on file.

#11663941May 30, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
The forward collision warning and forward collision braking malfunctioned several times triggering false warnings and unnecessary hard braking. My safety was put at risk because the vehicle came to an abrupt, violent stop while in traffic and applied the parking brake. This action not only caused items in my vehicle (e.g., phone, water bottle, sunglasses) to fly to the front of the car and land in the footwells, but also hurt my neck and head from the severe and harsh movement. Additionally, this sudden unpredictable full stop creates a very high risk of the vehicle following me rear ending my vehicle, resulting in further injury and property damage. The problem has not been reproduced or confirmed by a service center as I have not had time to bring the vehicle in for service yet. The vehicle or component has not been inspected by the manufacturer, police, or insurance representatives. There were not any warning lamps, messages or other symptoms of the problem prior to the failure. However, the emergency brake warning has triggered several times without activating the brakes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658882May 5, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The automatic rear braking system on my 2024 Acura ZDX engages unexpectedly and without cause. It happens regularly when reversing, even though there are no obstacles, people, or vehicles behind the car. The sudden braking is jarring and creates a real safety concern, especially in traffic or tight spaces. I took the vehicle to my local Acura dealership, but they had no information or guidance on the issue. Despite this, many other ZDX owners are reporting the exact same problem on forums like Reddit, AcuraZine, and Facebook groups. This is clearly not an isolated incident and should be investigated immediately. The system is too aggressive and unreliable in its current state. It poses a risk of causing accidents or injuries. Acura must address this issue with a software update or recall before someone gets hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11653815April 10, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several occasions the car will violently stop as if we have crashed into something but there is nothing there. There is no warning before this happens even though we have the alert setting turned on. This has happened while we are reversing and moving forward. This puts us (driver and passengers) at risk because it is such a sudden and violent stop that it hurts our bodies (neck/back) and it is very stressful. It has not been reproduced or confirmed by the dealership yet
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11652120April 1, 2025
UNKNOWN OR OTHER
The following diagnostic tip was issued by the NHTSA for the Cadillac Lyriq (same vehicle as Acura ZDX): PIC6537A The Acura ZDX has the same issue and there are multiple forum posts online. However Acura dealers are claiming there is no bulletin / fix from Acura. The AC compress which also functions as a heat pump vibrates and shakes the entire vehicle. This system may be responsible for battery temps as well, Im not sure. If that is the case it is very important so battery temps are regulated and fires don't happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649894March 22, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am writing to report a serious safety defect in my 2024 Acura ZDX concerning the Forward Collision Alert and Automatic Emergency Braking. The system exhibits hyper-sensitivity, leading to unwarranted and dangerous automatic braking events. On 3/17/25, at approximately 4pm PT, I was driving my Acura ZDX on US 101 at 65 mph. A vehicle in front of me changed lanes into my lane. There was ample space between my vehicle and the vehicle that changed lanes. However, the Automatic Emergency Braking engaged the brakes forcefully, bringing my vehicle to a complete stop in the middle of the freeway. The vehicle essentially stalled for approximately 5-10 seconds, and I was unable to accelerate or move forward during this time. This created a highly dangerous situation, as I was vulnerable to being rear-ended by oncoming traffic. This incident occurred even though I had disabled the Forward Collision Mitigation System through the vehicle's settings. The system's behavior indicates a severe malfunction or design flaw, as it overrides the driver's intent and poses a significant safety risk. The fact that the system engaged the brakes when it was supposed to be disabled is very concerning. This hyper-sensitivity and the inability to fully disable the Emergency Braking System are critical safety issues that could lead to serious accidents, injuries, or fatalities. I request that the NHTSA investigate this matter immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649608March 20, 2025
UNKNOWN OR OTHER
When you activate the turn signal to go right and complete the turn the signal snaps back so hard it auto activates the left turn signal. This occurs even when manually turning the signal on and off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643151February 17, 2025
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I am submitting this complaint regarding serious safety issues with my vehicle. After a recent 180-mile trip, the car initially functioned without issue during local driving. However, on the morning of February 16, 2025, I encountered multiple warning messages at startup, including "Service Brake Assist," "One Pedal Driving Unavailable, Use Brake for Stopping," and "AUTO HOLD Unavailable." These warnings indicate potential braking system failures, which raise major concerns about the vehicle’s safety and reliability. Additionally, several key safety features became inoperable, including Adaptive Cruise Control and Acura Watch 360 (Supercruise). These features are critical for safe highway driving, and their unexpected failure compromises the vehicle’s performance and driver assistance capabilities. The fact that these systems became nonfunctional without warning creates a hazardous driving condition. Further compounding my concerns, the vehicle emits an electric, clicking sound when the brake pedal is depressed. This noise originates from under the dashboard near the steering column and suggests a possible malfunction in the braking or electronic control systems. Given the nature of these warnings and the potential risk of brake system failure, I am deeply concerned that the vehicle is unsafe to drive. I am seeking immediate resolution and will be bringing the car in for service as soon as possible. I urge the NHTSA to investigate these issues, as they pose a significant risk to drivers, passengers, and others on the road. Please advise on any next steps or potential recalls related to these failures. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11643029February 16, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Traveling 10-15 MPH on street when car immediately stopped/braked and message on screen said something like “forward brake assist applied” or something like that. There was ABSOLUTELY NOTHING in front of me. Thank god there was no car immediately behind me or I would have been rear-ended
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11642705February 14, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The parking brake continously engages when in reverse disabling the vehicle until you manually release it. This happened 6 times and I was not able to safely back out of a parking lot and had to call for a tow truck to take vehicle to dealership. Dealership scanned vehicle for codes but could not find an issue and told me that is part of the safety features. Not sure how safe it is to engage the parking brake 6 times and cause my vehicle to be in traffic. There were no obstructions around the car, so I feel this is a very dangerous malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641991February 11, 2025
PARKING BRAKE, POWER TRAIN
The contact had received a 2024 Acura ZDX loaner vehicle from the dealer. The contact stated that after backing into the driveway, pressing the park button, activating the electronic brake system, and exiting the vehicle, moments later the electronic braking systemwas deactivated, and the vehicle began to roll down the driveway. The contact was able to re-enter the front seat of the vehicle and press the brake pedal to stop the vehicle. The cause of the failure was not yet determined. Upon returning the vehicle to the dealer, the dealer was informed of the failure. The manufacturer was not contacted. The failure mileage was 3,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641985February 11, 2025
SERVICE BRAKES, HYDRAULIC; AUTOHOLD BRAKE SYSTEM/BRAKE HOLD:SOFTWARE
The contact owns a 2024 Acura ZDX. The contact stated that while depressing the manual regenerative brake lever the braking system failed to activate and the driver had to depress the brake pedal to stop the vehicle. The contact stated that during the failure the message "Service Brake Assistance" was displayed. The contact stated that the BRAKE Hold feature and Adaptive Cruise Control were inoperable, and there was a ticking sound while depressing the brake pedal. The vehicle was taken to the dealer who reprogrammed an undisclosed software, but the failure persisted. The vehicle was returned to the dealer. The manufacturer was notified of the failure. The failure mileage was 320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641521February 8, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
When reversing out of a parking spot, a driveway or around a corner, at random the vehicle will activate reverse automatic emergency braking for no reason. Sometimes multiple times in one maneuver. This is dangerous as it leaves you stopped in the middle of a street, particularly distressing when vehicles are coming and you have to take the extra time to take off the parking brake and continue the maneuver, hoping it doesn’t happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11641181February 6, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I've had my vehicle for almost two months. When backing out of my garage occasionally the automatic emergency braking will engage when no obstacle is behind the vehicle. This has happened numerous times and requires multiple stop/restart cycles to get far enough to actually proceed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636923January 19, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car will not let me reverse. I have to turn it off to let me back out of driveway. When it rains the water runs down off camera and stops car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636864January 19, 2025
UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I am writing to formally report a recurring and potentially hazardous issue with the Reverse Automatic Emergency Braking (AEB) system on my 2024 Acura ZDX EV. This malfunction significantly impacts the safety and usability of the vehicle. Specifically, the reverse AEB system frequently engages unnecessarily, applying phantom braking even when there are no obstacles behind the car. This issue occurs repeatedly—at least 3 to 4 times—every time I attempt to reverse out of my driveway. As a result, it is nearly impossible to back out into a busy street safely. Although the AEB feature can be manually turned off, it reactivates automatically with each new ignition cycle, creating an ongoing problem. The constant need to disable the system is inconvenient, and forgetting to do so exacerbates the safety risks. Additionally, I have observed that this issue is not isolated to my vehicle. Several other Acura ZDX 2024 EV owners have reported similar problems, as evidenced in online forums and community discussions. I have contacted the dealership regarding this matter, but a permanent solution has not yet been provided. Given the frequency and severity of this issue, I am concerned for my safety and that of other drivers. I urge NHTSA to investigate this matter thoroughly and take appropriate action to ensure that Acura addresses this defect promptly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636745January 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
When reversing and there’s nothing behind the car , it will automatically brake hard and say remove parking brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636738January 18, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS, LANE DEPARTURE: ASSIST
The vehicle will slam on the brakes randomly without any warning or any object even near by. It will do it repeatedly to the point where I cannot reverse out of my driveway. This is dangerous as you find yourself stuck in the middle of the road with oncoming traffic because the car keeps automatically braking every few feet for no reason. The vehicles lane keep assist also will consistently intervene for no reason to the point you are constantly fighting it while driving if it’s on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636709January 18, 2025
ELECTRICAL SYSTEM, ENGINE
Upon pressing the on button the car would not go into drive or neutral from park. I noticed the red car light with an exclamation point staying on. After turning the car off/on it cleared and I was able to drive.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636367January 16, 2025
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am reporting a safety defect in my 2024 Acura ZDX, which poses a serious risk. The vehicle, purchased on 11/15/2023, has been in the shop for 35 days and has only 1,300 miles. It experienced recurring electrical failures, including blown fuses, door chimes, and ambient light and window malfunctions. After several weeks of diagnosis, the dealer discovered that a wiring bundle running from the engine compartment to the cabin, routed behind the steering column, was shorting out. The steering column assembly has a bolt that was rubbing against this wiring bundle, wearing away the insulation and causing several wires to cross and short. This short circuit was the cause of the blown fuses and other electrical issues. The dealer indicated that repairing the damaged wiring bundle would require extensive disassembly of the vehicle, suggesting this is a manufacturing defect. My concern is that, had this short circuit occurred while driving at high speeds, it could have led to a catastrophic failure, such as an electrical fire or loss of vehicle control. I have requested a Lemon Law buy-back, as the car has been in the shop for over 30 days and is still under warranty. Acura has acknowledged the request, and I am awaiting further action. Given the serious safety risk, I urge the NHTSA to investigate this defect and consider whether it affects other vehicles of the same make/model.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636036January 15, 2025
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
The contact owns a 2024 Acura ZDX. The contact stated after his wife had pulled out of the driveway and depressed the brake pedal, the messages "Complete Outer Brake Failure", "Top Speed 43 MPH" and "Stabili-trak Failure" were displayed. Additionally, several unknown warning lights were illuminated. The driver shifted into drive(D) to return into the driveway. The driver depressed the brake pedal, but the vehicle failed to respond. The contact stated that his son who was a passenger was in the vehicle at the time of the failure. The driver shifted to park(P), and the vehicle stopped abruptly. The contact's wife informed the contact of the failure. The contact then test-drove the vehicle and was able to replicate the failure. The contact stated that the warning messages and warning lights were no longer illuminated when the tow truck service arrived to the residence an hour later; however, the braking failure persisted. The vehicle was towed to the dealer, where the failure could not be replicated, and the cause of the failure could not be determined. The manufacturer was notified of the failure, and a case was opened. The manufacturer assigned an emergency technician to diagnose the vehicle. The vehicle was not diagnosed or repaired. The failure mileage was 390.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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