Acura TL Complaints (2004)

551 consumer complaints on file.

#10272842June 4, 2009
SUSPENSION:FRONT
TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE DRIVING 60 MPH, THE FRONT PASSENGER SIDE BALL JOINTS SNAPPED IN HALF. THE CONTACT MOVED THE VEHICLE OVER NEAR THE GUARD RAILS. THE VEHICLE WAS TOWED TO THE DEALER AND THEY REPAIRED THE FRONT BUMPER AND REPLACED THE PASSENGER SIDE BALL JOINTS. THE FAILURE MILEAGE WAS 79,000. UPDATED 06/24/09. *LJ UPDATED 06/26/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269134May 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 ACURA 3.2TL- TRANSMISSION SLIPPED WHILE I WAS DRIVING THE CAR ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248840November 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 ACURA TL-TRANSMISSION FAILURE- WELL THIS HAS NOT HAPPENED TO MY CAR AS OF YET BUT I CAN FEEL THE SLIPPING OF THE TRANSMISSION AND IM POSITIVE IT WILL GO OUT AT ANYTIME, AND FROM WHAT IT STATES IN YOUR LIST ACURA HAS AN ACKNOWLEDGEMENT THAT THIS IS HAPPENING ON 2004-2005 TL'S TRANSMISSION. AS IT STATES IN THE REVIEW IT COULD CAUSE A CRASH IF IT LOCKS UP WHICH COULD BE FATAL OR NON-FATAL. I WOULD LIKE TO KNOW WHY THIS ISN'T A RECALL SINCE SO MANY HAVE BEEN AFFECTED BY THIS ISSUE AND IF ITS POSSIBLE TO GET THEM TO BECAUSE ITS INVOLVING MY SAFETY AS WELL AS OTHERS IF IT OCCURRED WHILE DRIVING. THANKS, WILLIAM OSBORNE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248298November 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHUDDER AT 35-50 M.P.H WHILE TRANSMISSION IS SHIFTING THROUGH GEARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246847October 27, 2008
WHEELS:RIM
TL*THE CONTACT OWNS A 2004 ACURA 3.2TL. THE CONSUMER HIT A POTHOLE ON THE FRONT PASSENGER SIDE . THE RIM BROKE INTO PIECES AND THE TIRE WAS DAMAGED. THE RIM NEEDED TO BE REPLACED. UPDATED 11-24-08 *BF UPDATED 11/25/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246733October 26, 2008
TIRES, SUSPENSION
I PURCHASED VEHICLE AUGUST 2, 2008. I HAVE BEEN HAVING PROBLEMS WITH THE VEHICLE SINCE THE PURCHASE. THE VEHICLE HUMS AND SHAKES WHILE DRIVING AND A VIBRATION CAN BE FELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241684September 10, 2008
TIRES
FORTY EIGHT DAYS AFTER PURCHASING A NEW SET OF PIRELLI P6 FOUR SEASON TIRES P235/45R17 FOR OUR 2004 ACURA, MY HUSBAND AND I WERE CROSSING THE CHESAPEAKE BAY BRIDGE, GOING APPROXIMATELY 35 MILES AN HOUR. ABOUT 3/4'S OF THE WAY ACROSS THE BRIDGE, WE HEARD A LOUD BANG AND THE CAR INSTANTLY BECAME MORE DIFFICULT TO CONTROL. MY HUSBAND WAS DRIVING, AND AS THERE IS NO PLACE TO STOP ON THE BRIDGE, SLOWED DOWN TO A CRAWL AND CONTINUED ABOUT A MILE UNTIL HE COULD SAFELY PULL OVER. THERE WAS NOTHING BUT THE REMAINS OF SIDEWALL ON THE RIM. THE POLICE OFFICER AND THE TOW TRUCK DRIVER SAID THEY'D NOT SEEN ANYTHING LIKE IT BUT THAT WE WERE CORRECT IN NOT STOPPING ON THE BRIDGE. UPON RESEARCH, WE FOUND THAT THIS COMPLAINT OF A SUDDEN BLOW-OUT HAS COME UP SEVERAL TIMES WITH THIS PARTICULAR TIRE. I AM GLAD THAT IT DID NOT HAPPEN AT A HIGHER SPEED OR IN A SITUATION WHERE THE OUTCOME COULD HAVE BEEN WORSE. AS IT WAS, WE WERE JUST DELAYED ON OUR TRIP BY A FEW HOURS. FORTUNATELY, THE STORE WHERE WE PURCHASED THE TIRES A FEW WEEKS BEFORE (AT ALMOST $900.00) REPLACED ALL FOUR TIRES WITH YOKOHAMA, THE BRAND THAT IS ORIGINAL TO OUR CAR. THE CAR IS DEALER MAINTAINED AND I AM CAREFUL TO CHECK AIRPRESSURE WHEN I FILL UP THE TANK. AT ANY RATE, THE SUDDEN DEFLATION WAS EXTRAORDINARY, AND AS NO OTHER VEHICLES SEEMED TO BE HAVING THE PROBLEM, I DOUBT THAT THERE WAS SOMETHING IN THE ROAD THAT CAUSED IT. THE TIRES ONLY HAD 2,000 MILES ON THEM, AND THEY HAD A 60,000 MILE WARRANTY. THIS WAS NOT A UNIQUE EXPERIENCE AND I WOULD HOPE THAT A RECALL IS FORTHCOMING BEFORE SOMEONE GETS HURT OR WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241183September 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SUDDEN TRANSMISSION FAILURE, WITHOUT ANY WARNING OR PREVIOUS NOISE. SIMILAR SYMPTOMS OF A PREVIOUS RECALL, BUT HONDA INSISTS IT DOES NOT AFFECT MY VIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237705August 11, 2008
TIRES, STRUCTURE, SUSPENSION
TL*THE CONTACT OWNS A 2004 ACURA TL. THE VEHICLE HAS GOODYEAR EAGLE TIRES. THE CONTACT STATED THAT THERE WAS A TSB NUMBER 05-076 THAT WAS ISSUED BY ACURA. THE TSB PERTAINS TO TIRE WEAR WHEN THE VEHICLE IS LOADED. THE CONTACT PURCHASED BRAND NEW TIRES IN DECEMBER OF 2007. HE TOOK A ROAD TRIP WITH 5,000 MILES ON THE TIRES. THE TRIP WAS 5,600 MILES. WHILE DRIVING 75 MPH, HE NOTICED THAT THE TIRES WERE BALD A COUPLE OF DAYS AGO. HE CALLED THE ACURA DEALER AND INFORMED THEM OF THE FAILURE. THE DEALER STATED THAT THEY WOULD REPAIR THE TIRES WITH THE TOWING ISSUE AND THE TSB, BUT WOULD NOT REPLACE THE TIRES. THE TIRES ARE BOTH ON THE REAR OF THE VEHICLE. THE TIRE SIZE WAS UNKNOWN. THE FAILURE MILEAGE WAS 29,000. UPDATED 09/10/08 *BF THE CONSUMER DIDN'T BELIEVE THE PROBLEM WAS WITH THE TIRES. HE BELIEVED IT HAD TO DO WITH THE POOR DESIGN OF THE VEHICLE. THE CONSUMER STATED THERE WAS EXTRA WEIGHT IN THE REAR OF THE VEHICLE, IN HIS CASE WAS ABOUT 300LBS COMPRISED OF SUITCASES AND HIS DAUGHTER IN THE BACK SEAT (THE SUITCASES WERE IN THE TRUNK). WHEN HE ARRIVED HOME, HE NOTICED THE TREAD ON THE TIRES HAD WORN DOWN TO NOTHING. UPDATED 09/10/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237218August 6, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT STATED THAT THE RECALL NOTICE WAS NOT RECEIVED UNTIL SEVEN MONTHS AFTER THE FAILURE RECURRED. SHE WAS CONCERNED OF THE LENGTH OF TIME THAT IT TOOK TO RECEIVE THE NOTIFICATION IN REGARDS TO THE SAFETY ISSUE. THE FAILURE MILEAGE AND RECALL NUMBER WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232848June 25, 2008
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
2004 ACURA TL WINDSHIELD WIPER MOTOR RECALL NOTICE. CONSUMER PAID FOR THE RECALL REPAIRS AND WANTS TO BE REIMBURSE FOR THE RECALL. *NJ THE CONSUMER STATED THE WINDSHIELD WIPERS STOPPED WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10230355June 9, 2008
EXTERIOR LIGHTING:HEADLIGHTS
TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE DRIVING AT AN UNKNOWN SPEED, THE CONTACT WAS PULLED OVER BY THE POLICE AND INFORMED THAT THE PASSENGER SIDE HEADLIGHT WAS NOT WORKING. THE CONTACT DID NOT NOTICE ANY DIFFERENCES IN THE HEADLIGHTS PRIOR TO THE FAILURE. THE DRIVER SIDE HEADLIGHT HAS RECENTLY BEEN DIAGNOSED BY THE DEALER FOR THE SAME ISSUE. THE PASSENGER SIDE HEADLIGHT HAS NOT BEEN DIAGNOSED. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229545May 23, 2008
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
2004 ACURA TL WITH TWO RECALLS. CONSUMER STATES THAT HE WOULD LIKE FULL REIMBURSEMENT OF THE REPAIRS HE PAID FOR ON HIS VEHICLE, WHICH WERE THEN RECALLED. *KB THE CONSUMER STATED DUE TO THE POWER STEERING FLUID LEAK, THE ENGINE STOPPED WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228155May 19, 2008
STEERING:HYDRAULIC POWER ASSIST:PUMP, STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE DRIVING APPROXIMATELY 20 TO 45 MPH, THE POWER STEERING PUMP MADE A LOUD WHINING NOISE AS IF THERE WAS NO FLUID. THE DEALER STATED THAT THE POWER STEERING FLUID WAS LEAKING OUT. THE POWER STEERING PUMP AND POWER STEERING FLUID WERE REPLACED; HOWEVER, THE FAILURE CONTINUED. THE DEALER STATED THAT AN ERROR WAS MADE WHEN DURING THE PREVIOUS REPAIR AND THEY MADE THE CORRECTION ON MARCH 17, 2008. THE CONTACT RECEIVED A SAFETY RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08V091000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS) ON MAY 16, 2008. ON MAY 19, 2008, HE CALLED ACURA FOR REIMBURSEMENT AND WAS INFORMED THAT HE WOULD NOT BE REIMBURSED BECAUSE THE FAILURE THAT WAS REPAIRED WAS NOT THE SAME AS WHAT WAS STATED IN THE RECALL. THE CURRENT MILEAGE WAS 118,000 AND FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228190May 19, 2008
ENGINE AND ENGINE COOLING:ENGINE
I WAS DRIVING ON THE HIGHWAY DOING ABOUT 65MPH AND MY VEHICLE JUST WENT INTO A COMPLETE STOP AND IT WILL NOT EXCEED 50MPH IMMEDIATELY MY CHECK ENGINE LIGHT CAME ON AND WHEN I BROUGHT IT TO THE DEALER THEY REPORTED THAT THE THROTTLE WAS LOOSE AND THAT THERE IS NOTHING ELSE WRONG AND THAT IS WHEN THEY INFORMED ME THAT THE ENGINE THAT MY VEHICLE HAS IS NOT THE VEHICLES ORIGINAL WHICH I WAS NOT VERY HAPPY ABOUT BECAUSE I SHOULD HAVE BEEN TOLD THIS BEFORE I BOUGHT THE VEHICLE. NOT TO MENTION THE FACT THAT I COULD HAVE GOT INTO A SERIOUS ACCIDENT WHEN THIS INCIDENT OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225862April 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AS I WAS DRIVING ON INTERSTATE 8 WEST BOUND ON CRUISE CONTROL ABOUT 65MPH. I GET A SMELL OF OIL BURNING, AS I LOOK AT MY DASH I SEE THE RPM AT 4K. SO I TURN OFF MY CRUISE CONTROL AS I STEP ON THE GAS, NOTHING HAPPENS. SO I CONTINUE TO ROLL AND PULL OVER. WHEN I OPEN MY HOOD ALOT OF OIL ON MY ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223663April 8, 2008
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT SMELLED BURNING OIL WHILE DRIVING AT AN UNKNOWN SPEED. HE PULLED OVER AND NOTICED SMOKE COMING OUT OF THE HOOD. WHENEVER THE CONTACT TURNS THE VEHICLE, SMOKE ENTERED THROUGH THE VENTS AND OUT OF THE HOOD. HE EXAMINED THE VEHICLE AND NOTICED THAT THE POWER STEERING HOSE WAS LEAKING FLUID. THE CONTACT HAS NOT TAKEN THE VEHICLE TO THE DEALER. THE CURRENT MILEAGE WAS 110,000 AND FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10222619March 28, 2008
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2004 ACURA TL. THE CONTACT REPLACED FOUR SETS OF BRIDGESTONE TIRES, SIZE P23545R17 (NA) DUE TO INNER TREAD WEAR. THE DEALER INFORMED HIM OF TECHNICAL SERVICE BULLETIN NUMBER 05-050, DATED JANUARY OF 2006. THE BULLETIN STATED THAT THE 2004 ACURA TL CAN ONLY USE BRIDGESTONE TURANZA EL42 TIRES. THE CONTACT FEELS THAT ACURA SHOULD HAVE INFORMED THEIR CUSTOMERS OF THE REQUIRED TIRES FOR THE VEHICLE AT THE TIME OF PURCHASE. WHEN THE CONTACT REPLACED THE TIRES, HE REQUESTED THAT THE MANUFACTURER ASSIST WITH THE COST; HOWEVER, THEY REFUSED AND INSISTED THAT THE VEHICLE HAD AFTER MARKET TIRES. THE DOT NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 12,800 AND CURRENT MILEAGE WAS 39,400. UPDATED 4/21/08 *CN THE CONSUMER STATED TIRES WERE REPLACED WITH FALKEN ZIEX ZE512 P235/45R17 ON 09/05 AND 01/07. THE CONSUMER FURTHER STATED THE LAST INCIDENT THE TIRES WERE REPLACED BY BRIDGESTONE TURANZA EL42. UPDATED 04/21/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222402March 26, 2008
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ON JANUARY 4, 2008, WHILE TURNING LEFT FROM A STOPLIGHT IN CLIFTON PARK, NY, THE RIGHT FRONT WHEEL OF THE MY 2004 ACURA TL BROKE LOOSE AND WAS NO LONGER CONTROLLABLE. I WAS ABLE TO NAVIGATE/COAST THE CAR TO THE SIDE OF THE ROAD. THE TOW TRUCK DRIVER TOOK THE CAR TO NORTHEAST ACURA. AT THE TIME OF THE INCIDENT, THE CAR HAD 61,634 MILES ON IT. I DIDN'T HEAR FROM NORTHEAST ACURA FOR OVER A WEEK. THE SERVICE ADVISOR (STEPHEN WITTEK) VERIFIED THAT THE BALL JOINT HAD SNAPPED AND IT HAD CAUSED DAMAGE TO THE DRIVESHAFT. AT THIS POINT I ASKED HIM IF IT WAS NORMAL TO ONLY REPLACE ONE BALL JOINT. HE SAID, NORMALLY, YOU'RE RIGHT. BUT THE LEFT SIDE BALL JOINT DIDN'T SHOW ANY WEAR AT ALL. IN FACT, THE RIGHT BALL JOINT DID NOT SHOW ANY SIGN OF WEAR EITHER. IT JUST BROKE - IT WASN'T ACTUALLY THE JOINT THAT FAILED BUT THE SUSPENSION ARM THAT HELD THE BALL PORTION OF THE JOINT. THERE WAS NO SIGN OF DAMAGE. IT JUST BROKE. WE'VE NEVER SEEN ANYTHING LIKE THIS. NOTE THE QUOTATION MARKS. I CALLED NORTHEAST ACURA AGAIN ON FRIDAY, JANUARY 18, 2008 AT APPROXIMATELY 3:00 P.M. TO CONFIRM THAT THE SERVICE DEPARTMENT WOULD BE OPEN ON SATURDAY SO THAT I COULD PICK UP MY CAR. I ASKED THE PERSON TO ENSURE THEY PUT THE BROKEN PARTS FROM THE REPAIR IN MY TRUNK. SHE STATED THAT THEY HAD ALREADY DISPOSED OF THE BROKEN PARTS. I FIND IT HIGHLY DOUBTFUL THAT THOSE PARTS WERE NOT RETRIEVABLE ONE DAY AFTER THE REPAIRS WERE COMPLETED. IN MY SUBSEQUENT DEALINGS WITH ACURA OF NORTH AMERICA CUSTOMER SERVICE, THE CUSTOMER SERVICE REP (KEVIN MCCARTHY) STATED THAT IT WAS MY RESPONSIBILITY TO REQUEST THAT THE PART BE RETAINED FOR INSPECTION OF MATERIAL FAILURE. THEY OBVIOUSLY KNEW IT WAS MATERIAL FAILURE (SEE THE QUOTED PASSAGE ABOVE) AND FAILED TO RETAIN THE PART OR REPORT IT TO ACURA OF NORTH AMERICA. HAD THIS FAILURE OCCURRED AT HIGHWAY SPEED (I HAD JUST EXITED OFF I-87 NORTH IN A 65 MPH ZONE), THE RESULTS OF THIS FAILURE WOULD HAVE BEEN FAR GRAVER THAN THE NOMINAL DAMAGE TO MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220701March 10, 2008
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2004 ACURA TL. WHILE CHANGING THE OIL IN THE VEHICLE, THE CONTACT NOTICED THAT THE SEAL ON THE POWER STEERING WAS DAMAGED. IT APPEARED AS IF THE FLUID WAS LEAKING. THE DEALER STATED THAT ALTHOUGH THE FAILURES WERE IDENTICAL, THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 08V091000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS). THE MANUFACTURER AND DEALER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE IS CURRENTLY BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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