Acura RDX Complaints (2017)

80 consumer complaints on file.

#11487059September 29, 2022
POWER TRAIN
While driving, the car slips into manual gear shift and is slow to accelerate and it will have a hard shift of gears from 20 - 60 mph. The emissions check and transmission indicator lights are on. I can not drive the car safely because of the jerks of gear shifts or the slow acceleration when driving on roads and highways. The car is being inspected for transmission issues with concerns that there is severe damage requiring a replacement of the transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486854September 28, 2022
FIRERELATED, UNKNOWN OR OTHER
The contact called on behalf of her mother who was the owner of a 2017 Acura RDX. The contact was reporting the complaint based on verbal information she received from a police officer. The contact stated her mother was driving out of her driveway when she drove into an embankment and the vehicle was stuck. The contact stated the police officers informed her, that the cause of the fire was due to the driver attempting to drive out of the embankment and reverse out of the embankment several times. The vehicle had caught on fire and the driver passed away in the vehicle as she was unable to exit the vehicle. The fire department was called and extinguished the fire. The contact stated she was awaiting the police department and fire department report. The vehicle was towed to the police towing lot. The failure caused was not determined by the insurance company, independent mechanic, or dealer. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
1
#11480846August 23, 2022
POWER TRAIN
Transmission slips and shifts hard causing the car to lurch foreward. It also loses power when accelerating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468879June 12, 2022
ELECTRICAL SYSTEM
On Friday May 10, 2022, as I was merging from a local road to the highway, I tried to accelerate to complete a safe merge however, the car stated loosing power and jerking, I had to floor the accelerator to get the power needed to avoid a collision with the vehicle behind me. About 1 mile later, the care started loosing power again and cut out. I restarted and continued driving, a few yards later, the car jerked and all the warning lights came on. Given the serious safety issue and the fact that I happened to be near the an Acura dealership, I slowly drove to that dealership. Since it was close to the end of the business day on a Friday, I knew that I'd have to wait until the next day or week to get a report on the problem. I previously filed two complaints on June 19, 2019 and July 28, 2019, on this same issue. I spoke with a representative of Honda several times and they assured my that the problem was fixed after the dealer kept this car for several weeks to work on it. At this juncture, given that this is an issue that could cause serious harm, I am ready to sell this car. Honda needs to fix this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445858January 2, 2022
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING
While driving on the freeway we experienced 2 conditions 1 The steering wheel jerks back and forth by about an inch in each direction 5 or 6 times 2 when changing lanes the steering wheel moved the car back from the lane we were coming from. It took force to keep the car in the lane A message came up in the dashboard COLLISION MITIGATION SYSTEM PROBLEM Acura Of Roseville CA denies there is a problem, as they can’t get the message to come up and supposedly the computer didn’t record the message. ADDITIONALLY the lane keeper assist goes off unexpectedly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435206October 2, 2021
STRUCTURE:BODY
The sunroof exploded with no outside impact. I drive to the office in the morning and as soon as I put the car in park the sunroof exploded with a huge noise. Nothing fell on the sunroof and there was nothing wrong with the sunroof until then. I had opened and closed the sunroof the day before with no issues. The sunroof exploded and shattered the glass in thousands of pieces. Fortunately the sunshade was closed which protected the shattered glass from falling on me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413566April 23, 2021
SERVICE BRAKES
TL* THE CONTACT OWNED A 2017 ACURA RDX. THE CONTACT STATED THAT WHILE SHE WAS DRIVING, THE ADAPTIVE CRUISE CONTROL WAS SET TO 25 MPH, WHEN SHE DEPRESSED ON THE BRAKE PEDAL AT THE STOPLIGHT, BUT THE BRAKES FAILED TO RESPOND, WHICH RESULTED IN HER VEHICLE REAR-ENDING SIX OTHER VEHICLES. THE AIR BAGS DEPLOYED. MEDICAL ATTENTION WAS REQUIRED AS THE CONTACT AND HER HUSBAND WERE TAKEN TO THE HOSPITAL FOR THE INJURIES SUSTAINED. THE CONTACT BELIEVED ONE OF THE DRIVER, WAS ALSO TAKEN TO THE HOSPITAL, BUT SHE WAS UNCERTAIN. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING LOT AND THE CONTACT DEEMED THE VEHICLE TOTALED. THE CONTACT STATED THAT AFTER REVIEWING THE VEHICLE'S MANUAL, SHE LEARNED THAT THE ADAPTIVE CRUISE CONTROL HAS LIMITED BRAKING CAPABILITIES AND WOULD AUTOMATICALLY CANCEL IF THE SPEED DROPS BELOW 22 MPH. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. *DT
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11407549April 12, 2021
POWER TRAIN
TOOK OFF FROM STOP VEHICLE MAKES A LOUD THUD AND DOESN'T SHIFT INTO A GEAR. REVS UP BUT WON'T SHIFT. TOOK IT TO PRIME ACURA. THE COULDN'T DUPLICATE THE PROBLEM. CHANGED TRANSMISSION, TRANSFER CASE AND REAR DIFFERENTIAL FLUIDS. ONE MONTH LATER IT HAPPENED AGAIN. I TURN OFF ENGINE THEN RESTART AND THE PROBLEM IS GONE. NOT SURE IF IT WILL HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406337April 4, 2021
SEAT BELTS
MIDDLE SEATBELT WON'T LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398495March 1, 2021
SUSPENSION
FAILURE OF FRONT STRUT ASSEMBLIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396930February 19, 2021
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
WHILE USING THE CRUISE CONTROL, VEHICLE WILL AUTOMATICALLY SLAM ON THE BRAKES WITHOUT REASON. THIS TYPICALLY OCCURS ON HIGHWAY WHERE VEHICLE WILL AUTOMATICALLY BRAKE REDUCING SPEED DRAMATICALLY. VEHICLE WILL GO FROM 70MPH TO 55 MPH IN A FEW SECONDS CAUSING THE VEHICLES BEHIND TO HAVE TO BRAKE FAST TO AVOID COLLISION. ACURA HAS WORKED ON VEHICLE 4 TIMES AND CLAIMS THEY CANNOT FIX THE SYSTEM. I WAS TOLD TO HOLD MY FOOT OVER THE ACCELERATOR TO INCREASE SPEED WHEN THIS HAPPENS. THEY ALSO TOLD ME THAT THEY ARE VERY AWARE OF THIS PROBLEM BUT OFFERED NO CORRECTION FOR THIS UNSAFE CONDITION. IT HAS HAPPENED AT LEAST 100 TIMES. VEHICLE IS 4 YEARS OLD WITH 7,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387607January 11, 2021
STRUCTURE:BODY
CURRENT PAINT: WHITE DIAMOND PEARL. REAR OF VEHICLE, BELOW THE REAR WINDOW GLASS, THE PAINT IS CHIPPING. CHIPPING SIZE CURRENTLY IS APPROXIMATELY 3X3". VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387386January 10, 2021
POWER TRAIN
TURNING IN A FIELD CHAMIN THE ROADS MY AUTO SLIDED. LATER APPAREAD THE "AWD" NOTE.WHAT DOSE IT MEAN?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386470January 4, 2021
FUEL/PROPULSION SYSTEM
THIS CAR HAS JUST 10,000 MILES. WHEN THE CAR STARTED IT SUDDENLY OVER ACCELERATED OVER 5800 RPM AND THE ENGINE HAD TO BE TURNED OFF. EVERY TIME THE ENGINE WAS STARTED THE MOTOR OVER RUNNING ABOVE THE 5800RPM. THE CAR WAS TOWED TO THE ACURA REPAIR SHOP. THE ACURA'S MECHANIC DO NOT FIND ANYTHING WRONG. I WILL LIKE TO KNOW IF THERE ARE OTHER ACURA' VEHICLES THAT HAVE HAD THIS SAME PROBLEM AND HOE WILL BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365183October 19, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 ACURA RDX. THE CONTACT STATED WHILE DRIVING 45 MPH, THE VEHICLE FAILED TO ACCELERATE AND LOSS MOTIVE POWER. THE VEHICLE COASTED TO A STOP. THE VEHICLE WAS RESTARTED AND OPERATED AS DESIGNED FOR LESS THAN ONE MINUTE BEFORE THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO SCHALLER ACURA (345 CENTER ST, MANCHESTER, CT 06040, (860) 647-7077) WHO WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE CONTACT STATED THE FAILURE REOCCURRED AT 35-40 MPH. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE APPROXIMATE FAILURE MILEAGE WAS 37,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329513June 18, 2020
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2017 ACURA RDX. THE CONTACT STATED THAT WHILE DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE HESITATED TO ACCELERATE. IN ADDITION, THE VEHICLE ACCELERATED ABRUPTLY ON SEVERAL OCCASIONS. THE CONTACT THAT ON SEVERAL OCCASIONS WHILE DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE RESTARTED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO KEY ACURA OF GAINESVILLE (3435 N MAIN ST, GAINESVILLE, FL 32609) ON THREE SEPARATE OCCASIONS HOWEVER, THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11317957March 13, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
ON THE DAY 10/27/2016 I PURCHASED A ZERO MILE ACURA RDX 2017 VEHICLE FROM BELLA GROUP AT KENNEDY SAN JUAN WITH TRANSMISSION ISSUES. IT JUMPS MOSTLY WHEN IT PASSES 20 MHP AND WHEN IT BRAKES SHE JUMPED AS IF LOWERING CHANGES. DURING THE PAST 3 YEARS I WENT TO ACURA SERVICE IN GUAYNABO AND I TOLD ABOUT THE TRANSMISSION AND THEY ALWAYS TOLD ME THAT IT WAS FINE. ON 9/3/2020 I TOOK THE CAR AND TOLD ACURA SERVICE EVERY TIME ABOUT THE TRANSMISSION, IT WAS DELIVERED TO ME AS EVERYTHING WAS FINE WHICH BOTHERED ME AND I ASKED FOR A MANAGER. THE MANAGER CAME AND WE GAVE A TEST DRIVE AND IN 5 MINUTES HE FOUND THE PROBLEM, THEN THEY GIVE ME THE SERVICE PAPER INFORMING THAT ON 04/4/2017 ACURA INFORMED THROUGH A SERVICE BULLETIN 17-017 THAT THE JUDDER FROM THE TORQUE CONVERTER WHICH CAUSES THAT THE MOTOR OIL BURNS MORE THAN NORMAL CAUSING THE TRANSMISSION TO JUMP. ACURA SERVICIO CARRIED OUT THE SERVICE BULLETIN, BUT AS OF 3/13/2020 THE BUS CONTINUES WITH THE SAME PROBLEM ONCE IT IS HOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257617September 24, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
DURING MORNING COMMUTE ON HIGHWAY MULTIPLE WARNING LIGHTS CAME ON, INCLUDING ELECTRONIC STABILITY CONTROL, EMISSIONS, LANE DEPARTURE, AND POWER STEERING. ON RAPID ACCELERATION VEHICLE HAD PRONOUNCED POWER LOSS, WHICH OBVIOUSLY COULD BE DANGEROUS. THIS IS THE SECOND TIME THIS VERY THING HAS HAPPENED TO THE VEHICLE. IT'S AT LEAST THE 4TH TIME MULTIPLE WARNING LIGHTS HAVE COME ON, AND THE SECOND FOR THE LOSS OF POWER ON ACCELERATION. THE DEALERSHIP CONSULTED ACURA TECHNICAL SUPPORT THE LAST TIME AND SAID THEY HAD IDENTIFIED AND FIXED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254022September 8, 2019
VISIBILITY/WIPER
FRONT PASSENGER SIDE WINDOW REGULATOR FAILURE AFTER JUST 2 YEARS OF SERVICE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240464July 29, 2019
VEHICLE SPEED CONTROL
I WAS DRIVING ON A HIGHWAY WITH THE AUTOMATIC CRUISE CONTROL (ACC) ENABLED AND SET AT 68 MPH. WITHOUT TOUCHING THE PEDAL OR CONTROLS, THE CRUISE SPEED SETTING SUDDENLY JUMPED TO 90 MPH AND MY CAR RAPIDLY ACCELERATED TO REACH THAT SPEED. FORTUNATELY, THERE WAS NO ONE IN FRONT OF ME AND I WAS ABLE TO TAKE CONTROL OF THE CAR AND DISABLE CRUISE CONTROL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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