Acura RDX Complaints (2023)

24 consumer complaints on file.

#11529094June 27, 2023
POWER TRAIN
On a new ACURA RDX with 10,771 miles my wife was charged $315 dollars by the local ACURA dealer for "differential service" because "sub code 6" was on the maintenance minder. I believe this is a scam or any differential service should be under warranty. I pursued the complaint with HONDA extensively on the phone and just now was called back by HONDA and told that is regular maintenance and is not covered by the new car warranty. No car that I have ever owned needed differential service after 5 months - this is a scam.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528693June 24, 2023
STRUCTURE:BODY
My issue is with the liftgate on all Acura models including my own RDX. I was sitting on the edge of the van with the liftgate fully opened taking off my spikes after golfing. I inadvertantly triggered the fob in my pocket when i leaned forward causing the liftgate to close. At first i did not realize it was closing on me ,but jumped up and it caught me on my upper back. I avoided serious injury. Brought it to the dealership and it appears to be common to all makes of acura with liftgates. Serious pressure has to be put on the liftgate in order for it to stop . Page 177 of my manual states the if the liftgate detects resistance it will reverse itself. We tested it at the dealership and a great amount of pressure has to be used for it to stop and reverse. This is a serious defect and needs correction before someone gets seriously injured. The service advisor almost hurt her arm trying to get the liftgate to stop . It is not only my vehicle. the sensors do not react appropriately. I have had two Nissan Murano's before purchasing this vehicle and as soon as you got in the way of the liftgate as it closed it stopped and reversed itself. Acura has a serious problem here and it needs to be recalled and corrected immediately. I am totally surprised if this has not been brought to anyone's attention. Hopefully you will test this and see what I am expressing here. Thank you for you time and and I await your response .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520552May 5, 2023
FORWARD COLLISION AVOIDANCE, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
The contact owns a 2023 Acura RDX. The contact stated while driving approximately 70 MPH and overtaking another vehicle, the contact moved to the right lane and the vehicle started beeping with the Forward Collision Assist system engaging abruptly. The contact stated that the brake was applied independently without warning. The driver was able to avoid a collision. There were no warning lights illuminated. There were no other objects or vehicles nearby. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502240January 17, 2023
STRUCTURE:BODY, VISIBILITY/WIPER
On Friday, January 13, 2023, the rear hatch window on my 2023 RDX spontaneously shattered while it was sitting in my garage. After I discovered it, I searched for a cause and found nothing. I had just purchased this vehicle on 12/3/22. I discovered online similar complaints being made about the rear windshield glass and sunroof exploding in previous model years. The photos of the previous rear hatch window explosions matched exactly what my RDX looked like. I also discovered an Acura Service Bulletin #22-014 dealing with this issue for the 2019 and 2020 model years. In answer to your questions . . . it was the rear hatch window (aka, rear windshield glass) which failed. The vehicle is now with the dealer; inspection would have to be done quickly as I have made a warranty claim to have it repaired. Safety could have been an issue had I been in the vehicle. Problem has existed on previous models. No one except the dealer has inspected the RDX. There were no warning signals with before the failure or afterwards.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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