Acura RDX Complaints (2020)

351 consumer complaints on file.

#11591293May 29, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer stated that parts were not available, and the contact was also charged for the vehicle to be diagnosed. In addition, the contact stated the vehicle was towed to the residence from the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHSTA Hotline for assistance. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588857May 15, 2024
UNKNOWN OR OTHER
Exploding Moon Roof.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587973May 10, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
Car would not turn on. All electronics started glitching, lights flickering. Had to disconnect the battery to turn off.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11588015May 10, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
In sudden, hard braking situations, the engine is disabled for between 3-4 seconds. On the highway, when hard braking from 70 mph to 20 mph, the engine is disabled and cars from behind are forced to veer off the road to avoid hitting my vehicle as it is basically stalled and cannot resume the speed. At intersections, when hard braking from 35 mph to 15 mph , the engine is disabled and the car is left in the middle of an intersection, blocking side and from-behind traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587344May 6, 2024
VISIBILITY/WIPER
Rear windsheild glass shattered spontaneously.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583115April 15, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2020 Acura RDX. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581533April 7, 2024
ENGINE
The emission light flashes and puts the vehicle in "Limp mode." The speed is drastically reduced and won't exceed 30 mph. Horrify experience. The problem seems related to rain and acceleration. Now the car is towed. No warning before it happens. But the emission light was flashing afterward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581382April 5, 2024
VISIBILITY/WIPER, ELECTRICAL SYSTEM
On [XXX] my windshield wiper motor died during a rainstorm. The car gave no warning lights and I get my vehicle serviced regularly. I have had ongoing electrical issues with this car such as a faulty radio and inability to run the GPS settings. I took the car back to Princeton Acura ( In New Jersey) and was told the Windshield Wiper Motor has to be replaced at it would cost me $ 600.00. The car was also looked at by a mechanic from Jifffy Lube who said he was unable to order the windshield wiper motor due to the car being so new that after market parts are not available. I am extremely frustrated and feel this is unfair and also feel I was sold a lemon. I bought the car new in 2020 and I am the only owner. I am hoping someone can help me. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580031March 29, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
Rear cargo glass spontaneously shattered while vehicle parked. This occurred between 1:45 pm-5:00 pm on a clear day with outside temperature of 65° Review of camera footage from neighboring building shows no evidence of impact by foreign object.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578593March 20, 2024
UNKNOWN OR OTHER
the back glass on my hatch shattered as I opened and closed my door yesterday and this is not the first time it has happened. My car was parked at my train station where I've parked it for years. I usually remote start it a head of time so when i arrive at the station it would be warmed up and ready to go, when I arrived at the station I opened my back drivers door and placed my bag in the back seat and closed the door when I heard a sound but thought my bag had fell over and the contents were out so I got in the drivers seats and that's when i heard the sound a second time and when i looked in my rear view mirror all i could see was the shattered glass, I can't begin to tell you how I felt this was the moment i dreaded once again. I reached out to my dealership and then Acura Client Services but no one wants to take responsibility, just get the run around. Please let me know what can be done I fear this will occur again and again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11576056March 7, 2024
VISIBILITY
The contact owns a 2020 Acura RDX. The contact stated that upon entering the vehicle and closing the driver's side door, the lift gate window suddenly shattered. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who was unable to determine the cause of the failure. The vehicle was repaired. The manufacturer was notified of the failure, a case was opened, and the contact was advised to take the vehicle to the dealer for inspection. The failure mileage was 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573258February 22, 2024
VISIBILITY/WIPER
Rear windshield shattered. While vehicle was parked.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573292February 22, 2024
ENGINE, FUEL/PROPULSION SYSTEM
On a long road trip ([XXX]) from Milwaukee, Wi to Bowling Green, Ky. and from From Bowling Green, KY to Orlando, FL. While driving from Bowling Green, KY about 8 hours into the drive, we were in a massive rain storm which started in Atlanta, GA. and did not end until we crossed into Florida. About 60 miles past the border of Florida traveling on [XXX], I needed to over-ride the cruise control traveling at about 80 mph and allow for a merging vehicle, so I pressed hard on the accelerator and the vehicle essentially shut off and the MIL was flashing. I was in the left lane (two lane highway at this point) traffic was moving quickly, but fortunately I was able to merge safely across traffic to the right shoulder without causing an accident because the vehicle was slowing at a rapid rate. The vehicle came to a stop on the shoulder with my wife and two kids freaking out. I shut off the vehicle, successfully restarted the vehicle and accelerated into traffic. Fortunately this did not happen in the mountain pass where there is no shoulder to pull into. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572004February 14, 2024
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
I was passing another vehicle around 45mph when I had a loss of power in acceleration. Acceleration was limp went down to 10mph engine light came on. I had to pull off road. Shut car off then restarted. Engine light went off. But acceleration is weak. Unable to maneuver away from an emergency situation if need to. Dangerous to drive it like this. I will take it to dealership but know they' never find any issues!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571378February 12, 2024
VISIBILITY
The contact owns a 2020 Acura RDX. The contact stated that the rear window near the hatch had suddenly fractured without impact. The failure recurred a second time after having the vehicle repaired. The vehicle was taken to a glass specialist and the glass was replaced by the Insurance Provider. The failure occurred again the vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 28,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570199February 6, 2024
UNKNOWN OR OTHER
I came out to the garage to get in my car, and I noticed the back window had a huge hole in it. The car was parked in the garage overnight, and did not have the window issue when it was parked. The glass just disintegrated. This is a known issue to occur on this vehicle. Called the dealership and they knew about this issue. There is a California class-action lawsuit against Honda for this issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569491February 2, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2020 Acura RDX. The contact stated that upon starting the vehicle, the rear window suddenly shattered. The vehicle was taken to the dealer, who determined that the temperature difference between the interior and exterior of the vehicle had resulted in thermal shock. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 19,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568328January 28, 2024
VISIBILITY/WIPER, UNKNOWN OR OTHER
The rear window failed. The temperature outside was about 27 degrees F and the rear defroster control was turned on. I heard a loud popping noise, but I didn't realize what happened until I got home. When I went to raise the back door, I realized the rear window had shattered. I was close to home and it would have been worse if I was out of town. I immediately called my local Acura dealership where the vehicle was purchased (Egg Harbor Twp., NJ) and left a voice message. They never returned my call. It wasn't safe to drive with since the rear window shattered and there was a large hole in the window. I could not drive the car for several days until the rear window was replaced. No one inspected the rear window except for the person hired to replace the window. This person said they had done another rear window on a car similar to mine the prior week. Although the window was replaced, the problem may still be an issue if it was caused by the rear defroster control.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568376January 28, 2024
STRUCTURE:BODY
Our 2020 Acura RDX windshield spontaneously shattered. After reading a bulletin that this is a common issue we contacted our local dealer. We were told it was not a recall and was not covered. We contacted Acura to speak about the issue and were told we could take it to a dealer to determine if a small portion would be covered but even that was not a guarantee. This is an obvious issue with this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567035January 22, 2024
UNKNOWN OR OTHER
Got in my 2020 Acura RDX this morning and as I was about to start my car the windshield shattered. I contacted the dealer and they are stating that the issue with my windshield is not under warranty and I have to cover it even though it is a manufacturer defect. Acura does have a bulletin out but the dealer is stating that this issue is ended with my car warranty. I have bumper to bumper and powertrain but no coverage for glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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