2021-2024 Toyota Camry / Avalon Carpet Untucked TSB

Some 2021-2024 Toyota Camry and Avalon vehicles may experience a condition where the carpet underneath the door scuff plate becomes untucked or a carpet loop is torn. This issue, often searched as "Toyota Camry carpet untucked," can affect both the front driver and front passenger sides of the vehicle.

Symptoms

Owners may notice the carpet lifting or appearing loose along the edge of the door opening, specifically under the plastic door scuff plate. In some cases, the carpet fibers may be visibly torn or frayed, indicating a "Torn Carpet Loop" condition. These symptoms are typically visible upon entering or exiting the vehicle.

Diagnosis / Trigger Conditions

To determine if this Technical Service Bulletin (TSB) applies, a technician will inspect the carpet underneath the door scuff plate. The primary diagnostic steps involve checking if the carpet is untucked from the door scuff plate or if there are any torn carpet loops. If neither condition is present, the TSB does not apply, and further diagnosis for other issues would follow the applicable Repair Manual.

Repair Procedure Summary

Toyota Technical Service Bulletin T-SB-0032-23 outlines a specific repair procedure to address the untucked or torn carpet. The process begins with removing the door scuff plate. If undamaged carpet loops are present, they are disengaged. If torn carpet loops are found, the damaged carpet is removed and replaced.

The core of the repair involves an updated floor mat, specifically "Mat, Floor, No. 2," and the application of hot melt adhesive. The adhesive is applied to the mating side (back side) of the new floor mat, ensuring correct orientation for either the driver or passenger side (as depicted in Figures 3 and 4 of the bulletin). The carpet is then pulled back, the new floor mat is aligned and adhered to the carpet, and finally, the new floor mat is placed onto the carpet hooks (Figure 5). The door scuff plate is then reinstalled, and the technician confirms that the untucked or torn carpet condition no longer exists. This procedure aims to prevent future occurrences of the "Toyota Camry carpet untucked" problem.

Required Tools or Parts

To perform this repair, the following parts and materials are specified:

• Part Number 58512-06010: Mat, Floor, No. 2 (Quantity: 1)
• Part Number 58510-#####: Carpet Assy, Floor, Front (Quantity: 0-1, depending on whether the carpet needs replacement. The specific part number must be determined based on the vehicle model and carpet assembly color code).

Special tools and materials required include:

• 3M™ Hot Melt Adhesive 3792LM (or Equivalent) (Quantity: 1)
• 3M™ Hot Melt Applicator (or Equivalent) (Quantity: 1)

Important Warnings

Toyota has issued a revision to this bulletin (Rev2, dated June 24, 2024) to include 2024 model year Camry and Camry Hybrid vehicles in the applicability. An earlier revision (Rev1, dated July 28, 2023) updated parts information. Any previous printed versions of this bulletin should be discarded to ensure the most current information is used. This repair is covered under the Toyota Basic Warranty for 36 months or 36,000 miles, whichever comes first, from the vehicle's in-service date. Warranty application is limited to the specific condition described in this bulletin.

Owner Action

If you own a 2021-2024 Toyota Camry or Avalon and notice the carpet underneath your door scuff plate is untucked or has torn loops, you should contact your authorized Toyota dealership. Explain the symptoms, mentioning the "Toyota Camry carpet untucked" issue. The repair is covered under the Toyota Basic Warranty, meaning there should be no cost to you if your vehicle is within the 36-month or 36,000-mile warranty period from its in-service date.

Source: NHTSA ID: 11005065