2021 Mercedes-Benz AMG GT MBUX Software Update

Mercedes-Benz is implementing an Over-the-Air (OTA) software update for the MBUX multimedia system in the 2021 Mercedes-Benz AMG GT. This update addresses an issue where the MBUX system may not correspond with the latest series production configuration, ensuring your vehicle's multimedia functionality is fully optimized.

Why This Update Matters

Mercedes-Benz AG has identified that the MBUX multimedia system in certain vehicles, including the 2021 Mercedes-Benz AMG GT (platform 192), may not align with the latest series production configuration. This update is crucial for maintaining optimal performance and compatibility of the MBUX system with current standards.

How the Update is Delivered

This is an OTA service campaign, meaning the software update will be automatically downloaded and installed directly to your 2021 Mercedes-Benz AMG GT. This process is conducted remotely, free of charge, and does not require a visit to a Mercedes-Benz dealership. No physical parts are needed for this remedy, as the software is pushed via OTA.

Important Owner Information

Owners of affected vehicles should note several key points regarding this update:

• No Action Required by Dealer: Dealerships are not required to perform any service action for this campaign. The update is entirely remote.
• No Customer Notification: Mercedes-Benz USA (MBUSA) will not be mailing customer letters for this OTA software update. Owners should be aware that no physical notification will be sent.
• Vehicle Visibility: Affected vehicles, including the 2021 Mercedes-Benz AMG GT, will "not be visible or flagged in VMI or EVA" (Vehicle Master Inquiry or Early Vehicle Alert systems) for this campaign.
• Driving Conditions: Customers can continue to drive their vehicle normally while awaiting or during the update process.
• Battery Voltage: Sufficient battery voltage may be required for the OTA update to initialize successfully. If your vehicle has not been driven for four or more weeks, the ignition should be cycled to initiate the process.

Verifying the Update

There are two primary ways to confirm that the MBUX software update has been successfully installed on your 2021 Mercedes-Benz AMG GT:

1. Mercedes me connect App: Customers can check the status of the OTA update using the Mercedes me connect App on their smartphone (Android or Apple). Navigate to the “Vehicle” icon and select "Over-the-Air Vehicle Updates". A successful update will be indicated as "Installed".
2. VeDoc System (Dealer Use): Dealers can verify the update by searching the VIN in VeDoc. After selecting "Control Units" and "Head Unit", a successful OTA update is confirmed if the Software Object Number is either "297 904 97 00" or "297 902 83 13".