2021-2025 Kia Models Kia Connect Modem Reset SA611

Symptoms

Owners of certain 2021-2025 Kia vehicles equipped with Kia Connect Services may experience problems with their connected features. These issues stem from the Kia Connect modem not functioning correctly. The specific symptoms you might notice include:

• "Remote Start/Climate Control function not working"
• "Vehicle Status on the Kia Access App not updating"
• "Connected routing not functioning properly"

These problems can prevent you from using key convenience and information features provided by the Kia Connect system.

Repair Procedure Summary

To resolve the issues caused by a malfunctioning Kia Connect modem, a dealer will perform a specific reset procedure. This Kia Connect modem reset involves a few straightforward steps to reinitialize the system:

1. The technician will press the vehicle's 'ENGINE START/STOP' button twice to set the ignition to the 'ON' position.
2. Next, they will locate a small reset pinhole on the vehicle's head unit. The exact location of this pinhole can vary depending on the specific model and head unit platform.
3. Using a thin tool, such as a pin or paper clip, the technician will press and hold the reset button within the pinhole for five seconds.
4. After the reset, the head unit will restart and display the 'KIA logo', indicating the reset was successful.

This procedure aims to restore full functionality to the Kia Connect services.

Important Warnings for Owners

Kia has issued several important advisories regarding this service action:

• "A Service Action is a repair program without customer notification that is performed during the warranty period." This means Kia will not be sending out letters to owners about this issue. Owners must be proactive in seeking this repair.
• "Any dealer requesting to perform this repair outside the warranty period will require DPSM approval." If your vehicle is no longer under warranty, the repair may not be covered without special authorization.
• "If the vehicle does NOT have a reset pinhole or the 'Pinhole Reset Procedure' was unsuccessful, create a Repair Assistance (RA) Techline case." In such cases, the dealer will need to escalate the issue for further technical support.
• "Dealers should advise customers enrolled in Kia Connect to send a remote command or verify normal operation through the Kia Access app." After the Kia Connect modem reset, it's recommended to test the services to ensure they are working correctly.

Required Tools or Parts

While the primary fix is a reset procedure, the service action is associated with specific internal part and labor codes. The procedure requires a simple tool like a pin or paper clip to access the reset button. The causal part number identified for this service action is 96560-L3700FHL, which relates to the Kia Connect modem. The labor operation codes are 250027R1 for D-AUDIO systems and 250M04RO for SC/BDm models, with an estimated repair time of 0.2 man-hours.

Owner Action

If you own a 2021-2025 Kia model and are experiencing any of the described issues with your Kia Connect services, you should contact your authorized Kia dealer. Since this is a service action without direct customer notification, it is important to proactively schedule an appointment. Inform the service department about the symptoms you are experiencing and reference Service Action SA611. The dealer can verify if your vehicle is included in the list of affected vehicles and perform the necessary Kia Connect modem reset under warranty, provided your vehicle is still within the warranty period.

NHTSA Linked Vehicles

Year	Make	Model
2022	Kia	Sportage
2025	Kia	Sportage
2025	Kia	Soul
2025	Kia	Telluride
2025	Kia	Niro
2025	Kia	Seltos
2024	Kia	Soul
2024	Kia	Sportage
2024	Kia	Telluride
2024	Kia	Carnival
2024	Kia	EV6
2024	Kia	Forte
2024	Kia	K5
2024	Kia	Niro
2024	Kia	Seltos
2023	Kia	Sportage
2023	Kia	Stinger
2023	Kia	Telluride
2023	Kia	Forte
2023	Kia	Carnival
2023	Kia	EV6
2023	Kia	K5
2023	Kia	Niro
2023	Kia	Rio
2023	Kia	Seltos
2023	Kia	Sorento
2023	Kia	Soul
2022	Kia	Stinger
2022	Kia	Telluride
2022	Kia	Niro
2022	Kia	Forte
2022	Kia	Carnival
2022	Kia	EV6
2022	Kia	K5
2022	Kia	Rio
2022	Kia	Seltos
2022	Kia	Sorento
2022	Kia	Soul
2021	Kia	Telluride
2021	Kia	Niro
…and 7 more (see NHTSA document for full list).

NHTSA ID: 11015973