What is Kia TSB SA569 about?

Kia TSB SA569 provides a software update for the Display Audio 2.0 and AVN5W head units in certain 2022-2023 Kia models to resolve Apple CarPlay and Android Auto phone projection connectivity issues.

Will I be notified about this Kia infotainment connectivity issues update?

No, this is a Service Action performed during the warranty period without customer notification. Owners will not receive a letter; you must ask your dealer to check if your vehicle is eligible for the update.

What are the new software versions for the Display Audio 2.0 and AVN5W units?

The new software versions include D2V.003.200.240318 for VDS 1 type units and ON22.USA.S5W_M.V011.005.240313 for VDS 1 type Telluride units, among others, depending on the specific model and head unit.

What should I do if my phone doesn't connect after the update?

If your phone doesn't pair after the update, follow the specific phone pairing procedure outlined in the service bulletin, which involves deleting existing pairings on both your phone and the head unit, then re-pairing.

2022-2023 Kia Infotainment Software Update (SA569)

Kia has released Technical Service Bulletin (TSB) SA569 to resolve Kia infotainment connectivity issues experienced by owners of certain 2022-2023 Kia models. This service action specifically targets concerns related to Apple CarPlay® and Android Auto™ phone projection connectivity in vehicles equipped with Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units.

The software update aims to improve the overall infotainment system performance, ensuring a more reliable connection for smartphone integration. This bulletin outlines the procedure for dealers to update the head unit software using a USB flash drive.

Symptoms

Owners of affected 2022-2023 Kia vehicles may experience various problems with their infotainment system's phone projection features. These concerns specifically relate to the connectivity and functionality of Apple CarPlay® and Android Auto™.

If you are experiencing unreliable connections, frequent disconnections, or difficulty initiating phone projection, your vehicle may be affected by these Kia infotainment connectivity issues.

Important Warnings and Owner Information

Kia has issued several critical notices regarding this service action:

No Customer Notification: This is a Service Action, which is a repair program performed during the warranty period without direct customer notification. Owners will not receive a letter about this update.
Dealer Approval for Out-of-Warranty Repairs: Any dealer attempting to perform this repair outside the warranty period will require specific approval from a District Parts and Service Manager (DPSM).
VIN Status Check: Repair status for a specific VIN can be checked on KDealer+ under Service → Warranty Coverage → Warranty Coverage Inquiry → Campaign Information. Uncompleted Recall / Service Action reports are also available on KDealer+.
Power Supply During Update: It is crucial to confirm that a fully charged battery (12.3 volts or higher) is used before starting the update. It is also recommended to leave the engine running while the update is completing to maintain a reliable power source.
Do NOT Interrupt Update: During the update process, DO NOT turn the ignition switch 'OFF', start the engine, remove the USB drive, or interrupt the power supply. Doing so can result in data loss or damage to the head unit.
Normal Update Behavior: During the software update, it is normal for the Kia logo to appear multiple times, the display to be black, and messages like "Preparing System Update" or "Updating..." to be shown for an extended period.
Technical Assistance: If any issues arise during or after the software update, contact Kia America Techline for assistance.
Tracking Purposes: VIN inquiry data for this repair is for tracking purposes only. Kia retailers should reference SA569 when accessing the KDealer+ system.

Repair Procedure Summary

This software update involves using a specific USB flash drive to load new software onto the vehicle's head unit. The process varies slightly between Display Audio 2.0 and AVN5W units but follows a similar general flow.

For Display Audio 2.0 units, the technician turns the ignition to 'ON', selects 'Setup', then 'General', and inserts the appropriate VDS 1 Type USB Flash Drive into the USB slot. The system will then prompt to select 'SW Info/Update' and 'Update'. A pop-up window "No Supported Files." may appear initially, which is normal. The update can take up to 15-20 minutes, during which the ignition must remain 'ON' and the USB drive undisturbed. After completion, the system will restart, and the new software version is confirmed.

For AVN5W units, the procedure is similar, starting with the ignition 'ON' and ensuring the 'Vehicle Auto-Shut Off' feature is turned off if present. The technician selects 'Confirm' on the AVN screen, presses the 'Power' button to turn Radio/Media 'OFF', then navigates to 'Setup' and 'General'. The relevant USB Flash Drive (VDS 1, VDS 4, or VDS 5 Type) is inserted. The technician then selects 'SW Info/Update', 'Update', and 'Update Now', confirming with 'OK'. This update can take up to 1 hour and 25 minutes. The engine should remain running during this time.

Required Tools or Parts

To perform this software update, specific USB Flash Drives are required, categorized by the vehicle's head unit type:

VDS 1 Type USB Flash Drive: Used for Forte (BDm PE), Sorento (MQ4a), K5 (DL3a), Rio (SC), Carnival (KA4), Niro HEV (DE HEV), Niro PHEV (DE PHEV), Sportage (NQ5), Sportage HEV (NQ5 HEV), and Telluride (ON).
VDS 4 Type USB Flash Drive: Used for Soul (SK3).
VDS 5 Type USB Flash Drive: Used for Seltos (SP2).

These USB Flash Drives were auto-shipped to dealers. If a drive is lost or broken, dealers can purchase replacements from Snap-On by calling 1-888-542-1011 and providing the Dealer Code and Service Action number (SA569).

Software Versions

The software update installs new versions to address the Kia infotainment connectivity issues. The specific new software version depends on the vehicle model and head unit type:

For VDS 1 Type units (e.g., Forte, Sorento, K5, Rio, Carnival, Niro, Sportage), the new software version is D2V.003.200.240318.
For VDS 4 Type units (Soul), the new software version is D2V.001.001.230414.
For VDS 5 Type units (Seltos), the new software version is D2V.001.001.230417.
For VDS 1 Type Telluride (ON) units, the new software version is ON22.USA.S5W_M.V011.005.240313.

These versions supersede previous software to enhance connectivity and system stability.

Phone Pairing Procedure

After the head unit software update is completed, some customers may find their phone unable to pair with the vehicle. A specific phone pairing procedure is recommended:

On the Phone:

Go to the phone's 'Settings'.
Select 'General'.
Select 'CarPlay' (or equivalent for Android Auto) then delete all previously paired vehicles.

On the Head Unit:

Select 'Setup'.
Select 'Device Connection'.
Select 'Bluetooth Connection'.
Delete all previously paired devices.
Return to 'Setup'.
Select 'Device Connection'.
Select 'Phone Projection'.
Select 'CarPlay' (or equivalent for Android Auto) then delete all previously paired devices.

Finally, pair the phone to the vehicle via Bluetooth and CarPlay/Android Auto as usual.

Warranty Information

This service action is covered under warranty with the following codes:

N Code: N99
C Code: C99
Labor Operation Codes: 240062RO, 240A24RO, 240M02RO
Operation Time: 0.3 M/H
Replacement Part Number: N/A (software update)

This information is for tracking purposes, and Kia retailers should reference SA569 when processing claims through the KDealer+ system.

NHTSA ID: 10253811