Service Bulletin

2021-2023 Jeep Wrangler/Gladiator Passenger Airbag Inspection

A manufacturer communication, NHTSA ID 11026819, instructs Jeep dealers to inspect and return specific passenger airbag bezel assemblies (part number 6AB28SRRAD) for 2021-2023 Jeep Wrangler and Gladiator vehicles. Parts built before February 5, 2025, are suspect.

ByAhmet Topcu — Founder & Editor-in-ChiefAutomated summary2023 Jeep Wrangler
2023 Jeep Wrangler — manufacturer_communication document image 1
Source: NHTSA manufacturer_communication 11026819
6AB28SRRADPRF PASS BEZEL ASM - HARD ASSJeep Wrangler passenger airbag inspectionJeep Gladiator passenger airbag inspectionNHTSA 11026819Return Code 02[email protected]Suspect parts before 2/05/2025Quality Inspection RequestDOOR - PASSENGER AIR BAG
Jeep Gladiator
2021–2023
Jeep Wrangler
2021–2022

Jeep has issued a Quality Inspection Request (QIR), identified as NHTSA ID 11026819, concerning the "DOOR - PASSENGER AIR BAG" component in certain 2021-2023 Jeep Wrangler and Gladiator vehicles. This communication directs dealerships to identify and return specific suspect parts to prevent them from being installed in new vehicles or used for repairs. This proactive measure aims to address potential quality issues before they escalate, ensuring the safety and reliability of these vehicles.

This QIR highlights the importance of thorough quality control within the manufacturing and distribution process. While not a recall directly affecting owners, it's a critical step in maintaining product standards. The focus of this communication is a specific Jeep Wrangler passenger airbag inspection at the dealership level.

Understanding the Quality Inspection Request

A Quality Inspection Request (QIR) is a manufacturer's internal directive to dealerships to inspect, hold, or return specific parts that may have a manufacturing defect or quality concern. Unlike a recall, which typically involves notifying vehicle owners about a safety defect in vehicles already on the road, a QIR is often issued to address potential issues with parts in inventory or vehicles awaiting delivery. This allows the manufacturer to manage quality control proactively, ensuring that only components meeting their standards are used.

For the 2021-2023 Jeep Wrangler and Gladiator, this QIR focuses on the passenger airbag system. Dealers are tasked with a Jeep Wrangler passenger airbag inspection to identify and segregate affected components.

The Suspect Component

The specific component under scrutiny is the passenger airbag bezel assembly, identified by part number 6AB28SRRAD. The document refers to this as "PRF PASS BEZEL ASM - HARD ASS." This part is considered suspect if it was built before February 5, 2025 (2/05/2025). The built date code is typically located directly on the part itself, as illustrated in the manufacturer's communication, showing a format like MM/DD/YYYY with a timestamp.

For example, a part with a built date of "5/2/2023 12:54:00 PM" would fall within the suspect timeframe if the cutoff date were earlier than February 5, 2025. The critical date of February 5, 2025, indicates that any part manufactured prior to this date needs to be inspected and potentially returned.

Dealer Actions and Implications

Dealerships are instructed to take immediate action upon receiving this Quality Inspection Request. They must check their current stock, including parts on hand and those in transit, for the specified part number 6AB28SRRAD. Any suspect stock must be returned to the facing depot using Return Code 02 before January 9, 2026. Furthermore, dealers are required to return any open orders that include these suspect parts.

This directive ensures that no potentially faulty passenger airbag bezel assemblies are installed in new vehicles or used as replacement parts for service. By removing these components from the supply chain, Jeep aims to prevent future issues and uphold safety standards. Dealers are advised to place new orders for replacement parts to ensure they have compliant stock available.

What Owners Should Know

It's important for owners of 2021-2023 Jeep Wrangler and Gladiator vehicles to understand that this is a dealer-level communication and not a direct recall notice to consumers. Therefore, you will likely not receive a notification letter regarding this specific Quality Inspection Request. However, this action is a proactive step by the manufacturer to ensure the quality and safety of components before they reach customers or are used in repairs.

If you own a 2021-2023 Jeep Wrangler or Gladiator and have concerns about your vehicle's passenger airbag system, especially if you are awaiting delivery of a new vehicle or have recently had service involving the passenger airbag, it is advisable to contact your local authorized Jeep dealership. You can inquire about the status of any Jeep Wrangler passenger airbag inspection related to your vehicle's VIN. While this communication is primarily for dealer inventory, it reflects a commitment to addressing potential quality issues promptly.

For any direct questions regarding returns or this quality hold, dealers can email [email protected].


Source: NHTSA ID: 11026819

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Frequently Asked Questions

What is the issue with the passenger airbag bezel assembly in Jeep Wrangler and Gladiator vehicles?
Jeep has issued a Quality Inspection Request (NHTSA ID 11026819) for the "DOOR - PASSENGER AIR BAG" component, specifically part number 6AB28SRRAD (PRF PASS BEZEL ASM - HARD ASS), for 2021-2023 Jeep Wrangler and Gladiator models. Parts built before February 5, 2025, are considered suspect and are being returned by dealers.
How can I tell if my Jeep Wrangler or Gladiator has a suspect passenger airbag part?
This communication is primarily for dealer inventory and new vehicles. Owners are not directly notified. If you are concerned, especially if you are awaiting a new vehicle or recently had airbag service, you can contact your Jeep dealership and inquire about the status of any Jeep Wrangler passenger airbag inspection related to your vehicle's VIN.
What should I do if I own a 2021-2023 Jeep Wrangler or Gladiator?
While this is not a consumer recall, it's a proactive quality measure. If you have concerns about your vehicle's passenger airbag, particularly if you've had recent service involving this component or are expecting a new vehicle, contact your authorized Jeep dealership to discuss the matter and inquire about the Jeep Wrangler passenger airbag inspection.
Is this a recall for my Jeep Wrangler passenger airbag inspection?
No, this is a Quality Inspection Request (QIR), which is an internal manufacturer communication to dealerships. It directs dealers to inspect and return suspect parts from their inventory and open orders. It is not a recall that directly notifies vehicle owners about a defect in vehicles already sold.
What is part number 6AB28SRRAD?
Part number 6AB28SRRAD refers to the "PRF PASS BEZEL ASM - HARD ASS," which is the passenger airbag bezel assembly. This specific part is subject to a quality inspection by Jeep dealerships for units built before February 5, 2025.

What Jeep Wrangler owners report

Counted from the records in our database across 41 model years.

18,838
Owner complaints
104
Recalls
2,758
Service bulletins
572
Crashes reported
552
Fires reported
435
Injuries reported

The 2023 model year

378 complaints, the 20th most of 41 model years on file. Owners reported 11 crashes, 7 fires and 8 injuries for this year, which also has 16 recalls on file.

Structure and Air Bags, the system this article covers, accounts for 2,579 of 18,838 complaints (14%), including 10 for 2023.

Complaints by model year

Model years with the most complaints for the Jeep Wrangler
2006730
20071,750
20081,904
2010686
2012836
20181,827
2019747
2021963
2023378
2024970

Most-reported systems

  1. Steering — 3,929
  2. Electrical System — 3,613
  3. Power Train — 2,470
  4. Engine — 2,406
  5. Fuel System — 2,015

Latest recalls for the 2023 model year

  • 26V363000 — Steering (Jun 2026) — Park outside
  • 25V741000 — Electrical System (Oct 2025) — Park outside
  • 25V710000 — Electrical System (Oct 2025)
All 2023 recalls →

Recent owner reports about structure and air bags

Vehicle demonstrates body panel corrosion, manufacturer refuses to correct issue

2023 Jeep Wrangler owner, Jun 2026

The contact owned a 2023 Jeep Wrangler. The contact stated that while her husband was driving through an intersection at 40 MPH, another driver ran a stop light and crashed into the front driver's side of the vehicle.

2023 Jeep Wrangler owner, Jan 2026
Read owner complaints →

Complaints are owner reports filed with NHTSA. They are unverified, and counts depend on how many vehicles were sold, so they are not a failure rate.

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