2024 Jeep Wrangler, Gladiator Uconnect Radio Update

Symptoms of Jeep Uconnect Radio Issues

Owners of 2024 Jeep Wrangler and Gladiator vehicles equipped with the Uconnect 5 Navigation system with a 12.3-inch display (Sales Code UQX) may encounter a range of software-related problems. These Jeep Uconnect radio issues can significantly impact the functionality and user experience of the infotainment system. Symptoms include:

• "Unable to select the Turn by Turn Navigation."
• "Blank Performance Pages (Rearview Camera (RVC) Functions Normally)."
• "Android Auto® Voice Recognition (VR) inoperative."
• "Media tuner delayed."
• "Charge Schedule not accepting updates via phone (RVC Functions Normally)."
• "Ambient light inoperative."
• "Map in Instrument Panel Cluster (IPC) inoperative."
• "Media Widget blank."
• "Navigation map black."
• "Off-Road Pages inoperative (RVC Functions Normally)."
• "VR inoperative."
• "Incorrect song title displayed (Carplay® only)."
• "Radio display switches from Media Page to Home Page (RVC Functions Normally)."
• "Ghost touch on Navigation screen (RVC Functions Normally)."
• "Widgets missing."
• "New User Profile does not load."
• "Returns to wrong page after View Camera Event selected by customer in the Camera View Pages (RVC Functions Normally)."

Additionally, the software update includes general "Assist application performance improvements."

Diagnosis and Trigger Conditions

To diagnose these Jeep Uconnect radio issues, technicians should use a Scan Tool, such as wiTECH, along with the diagnostic procedures available in DealerCONNECT/Service Library. This allows for verification that all related systems are functioning correctly.

If any Diagnostic Trouble Codes (DTCs) or other symptom conditions are present beyond those listed in this bulletin, they should be recorded and addressed before proceeding with the software update. The primary trigger for this service bulletin is the customer experiencing one or more of the listed symptoms, indicating the need for a radio software level inspection and potential update.

Repair Procedure Summary

Technical Service Bulletin (TSB) 08-067-25 outlines the process for updating the radio software to version U33.43 using a USB flash drive. The procedure involves several key steps:

1. Check Current Software Version: Technicians first verify the current radio software level by navigating to "Vehicle Settings" > "System Information" > "Radio Version" on the Uconnect display.
2. Software Download: If the radio software is below U33.43, the necessary update files are downloaded from the DealerCONNECT system. It's crucial to select the "MAC" version of the software, regardless of the computer's operating system.
3. USB Drive Preparation: A blank 4 GB USB flash drive, preferably a quality, name-brand (e.g., Kingston®) drive, must be formatted to FAT32. The downloaded software (a single zip file) is then transferred to the root directory of this formatted USB drive without unzipping it. The USB drive should be labeled with the bulletin number and radio Sales Codes.
4. Software Installation: With the vehicle running, the prepared USB flash drive is inserted into a USB port. The Uconnect system will detect the new software, and the technician will initiate the update by pressing "Update Now" on the display. The update process can take between 30 minutes to one hour.
5. Post-Update Steps: After the update is complete and the system confirms "Update Successful," the radio software version is re-verified. A Factory Reset is performed via "Vehicle Setting" > "Reset" > "Perform Factory Reset," followed by clearing any DTCs that may have been set during the reprogramming process using wiTECH.

Required Tools or Parts

To perform the software update described in TSB 08-067-25, technicians will need:

• USB Flash Drive: A blank 4 GB USB flash drive, formatted to FAT32. A quality, name-brand drive (such as Kingston®) is recommended for reliability.
• Scan Tool: A diagnostic scan tool like wiTECH or an equivalent system is required for verifying system functionality and clearing Diagnostic Trouble Codes (DTCs).

Important Warnings

Owners and technicians should be aware of several critical notes during this software update process:

• "A blank USB flash drive will be needed for each radio update, additional updates cannot be on the same USB flash drive."
• "Once the USB flash drive have been created, it is recommended to label the USB flash drive with the bulletin number and proper radio Sales Codes."
• "Engine should be running the entire time the radio is flashed."
• "The software update screen may take up to a minute before it is displayed. If the update screen isn't displayed, cycle the ignition to 'Off' then 'Run'."
• "Flash time will take 30 minutes to one hour."
• "Sometimes the radio throws an error pop up 'Switch-Invalid_Binary' after successful radio update. Please ignore this error and click ok."
• "System update process takes approximately five minutes. Wait until radio restarts and Home screen is displayed."
• During the update, the "Vehicle should not be driven, and should remain in PARK or with parking brake engaged."
• After the Factory Reset, it is suggested "to customer to repeat the wireless device pairing again after deleting the existing pairing from the phone."

Owner Action

If you own a 2024 Jeep Wrangler or Gladiator and are experiencing any of the described Jeep Uconnect radio issues, it is recommended to schedule an appointment with your authorized Jeep dealership. The dealership technicians will be able to diagnose the problem and perform the necessary software update as per Technical Service Bulletin 08-067-25.

This software update is reimbursable within the provisions of the vehicle's warranty. There is no specific owner action required other than taking your vehicle to the dealership for service.

Source: NHTSA ID 11015656